Basic Guide
Page 10
...the firewall configuration utility, look for a wireless network installation. 4. NOTE: Not all computers on the local subnet, computers and devices in -One on an integrated wireless (WLAN 802.11) network" on page 2 • "Connect to a wireless ad hoc network" on the network), or... but some do not have already successfully installed HP software and experience problems, try the following programs are having problems such as a wireless router) to connect the HP All-in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to work...
...the firewall configuration utility, look for a wireless network installation. 4. NOTE: Not all computers on the local subnet, computers and devices in -One on an integrated wireless (WLAN 802.11) network" on page 2 • "Connect to a wireless ad hoc network" on the network), or... but some do not have already successfully installed HP software and experience problems, try the following programs are having problems such as a wireless router) to connect the HP All-in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to work...
User Guide
Page 5
... the HP All-in-One...94 Turn off the HP All-in-One...96 12 Shop for ink supplies...97 13 Troubleshooting View the Readme file...99 Setup troubleshooting...99 Network troubleshooting...109 Paper jams...114 Print quality troubleshooting 115 Print troubleshooting...131 Memory card troubleshooting 144 Scan troubleshooting...149 Copy troubleshooting...153 Errors...159 14 HP...
... the HP All-in-One...94 Turn off the HP All-in-One...96 12 Shop for ink supplies...97 13 Troubleshooting View the Readme file...99 Setup troubleshooting...99 Network troubleshooting...109 Paper jams...114 Print quality troubleshooting 115 Print troubleshooting...131 Memory card troubleshooting 144 Scan troubleshooting...149 Copy troubleshooting...153 Errors...159 14 HP...
User Guide
Page 12
...overview of the HP All-in-One. • The Troubleshooting section provides information about resolving errors you follow the steps in the Start Here guide in other publications. Install the software to load paper, insert a memory card, replace the print cartridges, and scan originals. This Web...If you have Internet access, you can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One, including stepby-step instructions for setting up and using all features of ...
...overview of the HP All-in-One. • The Troubleshooting section provides information about resolving errors you follow the steps in the Start Here guide in other publications. Install the software to load paper, insert a memory card, replace the print cartridges, and scan originals. This Web...If you have Internet access, you can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One, including stepby-step instructions for setting up and using all features of ...
User Guide
Page 90
... to OK to scan the page. The product remembers the alignment values for that print cartridge, so you align the print cartridges, the alignment will fail. NOTE: If you have colored paper loaded in ...One Work with the product to realign the print cartridges. Load unused plain white paper into the input tray, and then try the alignment again. 2. You can also align the print cartridges at any time from the HP Photosmart... the print cartridges from the software you receive an error message about the print cartridges, see "Print cartridge messages" on the right front corner of ...
... to OK to scan the page. The product remembers the alignment values for that print cartridge, so you align the print cartridges, the alignment will fail. NOTE: If you have colored paper loaded in ...One Work with the product to realign the print cartridges. Load unused plain white paper into the input tray, and then try the alignment again. 2. You can also align the print cartridges at any time from the HP Photosmart... the print cartridges from the software you receive an error message about the print cartridges, see "Print cartridge messages" on the right front corner of ...
User Guide
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... • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You might want to refer to Photosmart C4500 series, and then clicking Readme. Troubleshooting 13 Troubleshooting This section contains the following topics:...access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). CAUTION: Do not connect the USB cable to the computer until...
... • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors View the Readme file You might want to refer to Photosmart C4500 series, and then clicking Readme. Troubleshooting 13 Troubleshooting This section contains the following topics:...access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). CAUTION: Do not connect the USB cable to the computer until...
User Guide
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If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is...8226; Solution 2: Establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc) • Solution 3: Check if your wireless router for specific error messages. This section contains the following solutions to access the Embedded Web Server and check the Broadcast SSID setting. Solutions are listed in order, with...
If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is...8226; Solution 2: Establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc) • Solution 3: Check if your wireless router for specific error messages. This section contains the following solutions to access the Embedded Web Server and check the Broadcast SSID setting. Solutions are listed in order, with...
User Guide
Page 162
... issue. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch ...the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact...
... issue. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Product stall error • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch ...the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact...
User Guide
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... Errors 163 Close the print cartridge door. 6. Reconnect the power cord to : www.hp....com/support. Close the print cartridge door. 12. Go to the product. 8. If this did not solve the issue, try the next solution. Solution 7: Contact HP... support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP... support for technical support. If prompted, choose your country/region, and then click Contact HP.... 9. Cause: The product experienced an error and had to function properly. Troubleshooting 3....
... Errors 163 Close the print cartridge door. 6. Reconnect the power cord to : www.hp....com/support. Close the print cartridge door. 12. Go to the product. 8. If this did not solve the issue, try the next solution. Solution 7: Contact HP... support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP... support for technical support. If prompted, choose your country/region, and then click Contact HP.... 9. Cause: The product experienced an error and had to function properly. Troubleshooting 3....
User Guide
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Cause: The document you receive an error such as one of the following solutions separately. If the problem continues, contact HP support. Try each solution, try to the next solution. • Solution 1: Verify if the software is installed correctly • ...Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility 166 Troubleshooting Scan errors Review this section if you were copying exceeded the memory of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the ...
Cause: The document you receive an error such as one of the following solutions separately. If the problem continues, contact HP support. Try each solution, try to the next solution. • Solution 1: Verify if the software is installed correctly • ...Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility 166 Troubleshooting Scan errors Review this section if you were copying exceeded the memory of the product in the HP Solution Center • Solution 5: Check the power supply • Solution 6: Check the ...
User Guide
Page 170
...try the next solution. Cause: The software installation was installed correctly. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: If the Setup program... does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error... the software. If this did not solve the issue, try to scan again. Do not connect the product to your installation might need to...
...try the next solution. Cause: The software installation was installed correctly. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: If the Setup program... does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. Errors 167 Troubleshooting • Solution 10: Download and install the unexpected internal error... the software. If this did not solve the issue, try to scan again. Do not connect the product to your installation might need to...
User Guide
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...the next solution. Troubleshooting Chapter 13 Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. If a screen appears to scan again. 10. Wait a few seconds, and then reconnect the cable. Click Finish to the computer. Look for the Digital Imaging Monitor icon ...lower right side of the screens that the Digital Imaging Monitor is running . Cause: The Digital Imaging Monitor was not running . If this error to scan again. Click the Hardware tab, and then click Device Manager. 3. Click USB Composite Device, click Action, and then click Uninstall. A...
...the next solution. Troubleshooting Chapter 13 Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. If a screen appears to scan again. 10. Wait a few seconds, and then reconnect the cable. Click Finish to the computer. Look for the Digital Imaging Monitor icon ...lower right side of the screens that the Digital Imaging Monitor is running . Cause: The Digital Imaging Monitor was not running . If this error to scan again. Click the Hardware tab, and then click Device Manager. 3. Click USB Composite Device, click Action, and then click Uninstall. A...
User Guide
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...1. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 If the product is working properly, a message appears indicating your product is another instance or another tab for the product with a copy number included, such as HP Photosmart C4500 All-in-One series 2. 5. Cause: There might have been two ... that the product is listed in the Select Device area or that the appropriate tab is firmly connected to scan again. To check the status of the product in the HP Solution Center. Make sure the power cord is selected. 3. Try to both the product and the power...
...1. Troubleshooting 1 Power connection 2 Power cord and adapter Errors 169 If the product is working properly, a message appears indicating your product is another instance or another tab for the product with a copy number included, such as HP Photosmart C4500 All-in-One series 2. 5. Cause: There might have been two ... that the product is listed in the Select Device area or that the appropriate tab is firmly connected to scan again. To check the status of the product in the HP Solution Center. Make sure the power cord is selected. 3. Try to both the product and the power...
User Guide
Page 174
... plugging it might need to be working properly. Make sure the product is turned on the cable faces up when the cable is functioning properly. Errors 171 Troubleshooting 4. If that the cable does not exceed 3 meters (9.8 feet) in length. 7. If there are using WIA 1. Try connecting it is properly ...connected to the computer. Cause: The product was not properly connected to the computer, disconnect the other end of the product. Verify that one of the HP Solution Center. Do one instead. 8. To scan using an older cable, it into a USB port on the computer. 5.
... plugging it might need to be working properly. Make sure the product is turned on the cable faces up when the cable is functioning properly. Errors 171 Troubleshooting 4. If that the cable does not exceed 3 meters (9.8 feet) in length. 7. If there are using WIA 1. Try connecting it is properly ...connected to the computer. Cause: The product was not properly connected to the computer, disconnect the other end of the product. Verify that one of the HP Solution Center. Do one instead. 8. To scan using an older cable, it into a USB port on the computer. 5.
User Guide
Page 177
...down menu, select Automatic, and then click OK. f. If this did not solve the issue, try to scan again. Type your computer where the HP software is installed. 174 Troubleshooting If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS....the next solution. d. Click OK to : www.hp.com and click Software and driver downloads. 2. Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Troubleshooting Chapter 13 c. Do one , caused a scan communication error. NOTE: Restarting the service enables the normal functionality...
...down menu, select Automatic, and then click OK. f. If this did not solve the issue, try to scan again. Type your computer where the HP software is installed. 174 Troubleshooting If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS....the next solution. d. Click OK to : www.hp.com and click Software and driver downloads. 2. Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Troubleshooting Chapter 13 c. Do one , caused a scan communication error. NOTE: Restarting the service enables the normal functionality...
User Guide
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... taskbar, click Start, right-click My Computer, and then click Properties. 2. Try to : www.hp.com and click Software and driver downloads. 2. Scan communication errors can be caused by clicking the plus sign (+) next to the component. If an error condition is identified with any of USB chipsets on the computer. If this did...
... taskbar, click Start, right-click My Computer, and then click Properties. 2. Try to : www.hp.com and click Software and driver downloads. 2. Scan communication errors can be caused by clicking the plus sign (+) next to the component. If an error condition is identified with any of USB chipsets on the computer. If this did...
User Guide
Page 180
... letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. A sample of the ink test area of the USB devices plugged in, then connect a powered USB hub between the computer and...one USB device at a time to maintain, communication between the product and the computer. Or, does not establish communication with the computer along with any of the report is causing the problem. 14. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Print a self-test report to scan. Errors...
... letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. A sample of the ink test area of the USB devices plugged in, then connect a powered USB hub between the computer and...one USB device at a time to maintain, communication between the product and the computer. Or, does not establish communication with the computer along with any of the report is causing the problem. 14. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Print a self-test report to scan. Errors...
User Guide
Page 190
Turn off the product and reset it to scan again. To check the USB connection 1. Make sure the product is not receiving electrical power, connect it by disconnecting the power cord. 5. If the product .... 7. Wait 5 seconds, and plug in the power cord. 6. Try to another power outlet. 4. Verify that the USB cable is plugged into the USB port on . 3. Errors 187 Turn on your computer. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Make sure the other end of the product. 2.
Turn off the product and reset it to scan again. To check the USB connection 1. Make sure the product is not receiving electrical power, connect it by disconnecting the power cord. 5. If the product .... 7. Wait 5 seconds, and plug in the power cord. 6. Try to another power outlet. 4. Verify that the USB cable is plugged into the USB port on . 3. Errors 187 Turn on your computer. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Make sure the other end of the product. 2.
User Guide
Page 192
... reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are related to the HP scanning software. A message appears on the CD-ROM drive and double-click it using the CD that came with product name and software version number) • HP Software update • HP Share to...
... reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are related to the HP scanning software. A message appears on the CD-ROM drive and double-click it using the CD that came with product name and software version number) • HP Software update • HP Share to...
User Guide
Page 194
... plugged into the USB port on the back of the USB cable is plugged into a USB port on your computer. To check the USB connection 1. Errors 191 Make sure the product is not receiving electrical power, connect it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord.... 6. Try to another power outlet. 4. Turn off the product and reset it to scan again. Make sure the other end of the product. 2. If the product is turned on the product. 7. Turn on . 3.
... plugged into the USB port on the back of the USB cable is plugged into a USB port on your computer. To check the USB connection 1. Errors 191 Make sure the product is not receiving electrical power, connect it by disconnecting the power cord. 5. Wait 5 seconds, and plug in the power cord.... 6. Try to another power outlet. 4. Turn off the product and reset it to scan again. Make sure the other end of the product. 2. If the product is turned on the product. 7. Turn on . 3.
User Guide
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...HP Software update • HP Share to web Errors 193 If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart... Programs. 3. NOTE: It is manufactured by HP or Compaq, do not remove any onscreen prompts to the HP scanning software. Insert the HP Photosmart CD-ROM into your computer. CAUTION: If ...
...HP Software update • HP Share to web Errors 193 If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list. 4. Follow any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart... Programs. 3. NOTE: It is manufactured by HP or Compaq, do not remove any onscreen prompts to the HP scanning software. Insert the HP Photosmart CD-ROM into your computer. CAUTION: If ...