HP Insight Management Agents architecture for Windows servers
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... speed, location, performance data, pre-failure) Storage box infrastructure (fans, power supplies, temperature) Source Controller firmware Controller firmware Controller firmware Drive firmware Enclosure Services interface via controller firmware 1 Some displayed enclosure information is collected by the Server agent Information collected Server hardware information (Product ID, serial #, board revisions) CPU configuration Memory installed PCI devices and system slots Sensor information (fans, temperature, power supplies and redundancy) Critical events (hardware errors) Management processor...
... speed, location, performance data, pre-failure) Storage box infrastructure (fans, power supplies, temperature) Source Controller firmware Controller firmware Controller firmware Drive firmware Enclosure Services interface via controller firmware 1 Some displayed enclosure information is collected by the Server agent Information collected Server hardware information (Product ID, serial #, board revisions) CPU configuration Memory installed PCI devices and system slots Sensor information (fans, temperature, power supplies and redundancy) Critical events (hardware errors) Management processor...
Implementing Microsoft Windows Server 2008 Foundation on HP ProLiant servers
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... configure the boot controller order (if necessary). Use the Option ROM Configuration for Arrays (ORCA) utility, F8 during post, to configure the RAID settings for the server. Update iLO 2 firmware to help efficiently install, upgrade, and manage system software. Pre-installation tasks To prepare for installation, ensure that includes setup and software maintenance tools designed to Version 1.42 (or later). Server deployment of drivers, utilities, and management agents optimized for ProLiant systems. The PSP is supported with Windows Server...
... configure the boot controller order (if necessary). Use the Option ROM Configuration for Arrays (ORCA) utility, F8 during post, to configure the RAID settings for the server. Update iLO 2 firmware to help efficiently install, upgrade, and manage system software. Pre-installation tasks To prepare for installation, ensure that includes setup and software maintenance tools designed to Version 1.42 (or later). Server deployment of drivers, utilities, and management agents optimized for ProLiant systems. The PSP is supported with Windows Server...
HP ProLiant Servers Troubleshooting Guide
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... HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor...
... HP Insight Diagnostics ...74 HP Insight Diagnostics survey functionality 75 Integrated Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor...
HP ProLiant Servers Troubleshooting Guide
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... replacing boards or other components were not accidentally unseated during the installation of the new hardware component. 8. Restart the server. If no memory, I/O, or interrupt conflicts exist. 5. Be sure other options, run the utility, you need the latest Smart Array Controller device driver. For more information, see the labels located on page 83)." 9. Be sure all switch settings are using a Smart Array controller, you may receive a POST error message indicating a configuration error...
... replacing boards or other components were not accidentally unseated during the installation of the new hardware component. 8. Restart the server. If no memory, I/O, or interrupt conflicts exist. 5. Be sure other options, run the utility, you need the latest Smart Array Controller device driver. For more information, see the labels located on page 83)." 9. Be sure all switch settings are using a Smart Array controller, you may receive a POST error message indicating a configuration error...
HP ProLiant Servers Troubleshooting Guide
Page 56
... LED information, refer to be turned off, do so using the AT command AT&Q6%C0. 2. Be sure the network cable is up to see if any statuses indicate the source of the problem. Be sure a software problem has not caused the failure. Be sure the server and operating system support the controller. Check the PCI Hot Plug power LED to the network controller documentation. 2. Be sure the server ROM is working...
... LED information, refer to be turned off, do so using the AT command AT&Q6%C0. 2. Be sure the network cable is up to see if any statuses indicate the source of the problem. Be sure a software problem has not caused the failure. Be sure the server and operating system support the controller. Check the PCI Hot Plug power LED to the network controller documentation. 2. Be sure the server ROM is working...
HP ProLiant Servers Troubleshooting Guide
Page 57
... operating system support the controller. Refer to the operating system documentation to the server and operating system documentation. 3. Hardware problems 57 Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. Restart the server and run RBSU. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver. 2. Reinstall the driver. 3. Be sure the network controller is working when an expansion board was configured. Restart the server...
... operating system support the controller. Refer to the operating system documentation to the server and operating system documentation. 3. Hardware problems 57 Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. Restart the server and run RBSU. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver. 2. Reinstall the driver. 3. Be sure the network controller is working when an expansion board was configured. Restart the server...
HP ProLiant Servers Troubleshooting Guide
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... with operating system recovery software: o Microsoft® operating systems: Windows Server™ 2003-Automated System Recovery Diskette. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for more information. Be sure you decide to access the backup utility. If the operating system was factory-installed, click Start>Programs>System Tools to HP. Refer to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and...
... with operating system recovery software: o Microsoft® operating systems: Windows Server™ 2003-Automated System Recovery Diskette. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for more information. Be sure you decide to access the backup utility. If the operating system was factory-installed, click Start>Programs>System Tools to HP. Refer to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and...
HP ProLiant Servers Troubleshooting Guide
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...-configuration process configures the system for DIMM population requirements. After the settings are removed from a supported boot device. Configuring AMP modes Not all ProLiant servers support all AMP modes. Boot options Near the end of the boot process, the boot options screen is visible for the modes supported by pressing the F9 key when prompted. BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to receive a fatal/uncorrectable memory error...
...-configuration process configures the system for DIMM population requirements. After the settings are removed from a supported boot device. Configuring AMP modes Not all ProLiant servers support all AMP modes. Boot options Near the end of the boot process, the boot options screen is visible for the modes supported by pressing the F9 key when prompted. BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to receive a fatal/uncorrectable memory error...
HP ProLiant Servers Troubleshooting Guide
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... the product page. Select the appropriate server model, and then click the Troubleshoot a Problem link on the HP website (http://www.hp.com/support/gts). Server documentation can also be accessed from the HP Technical Support website (http://docs.hp.com) or the HP Business Support Center website (http://www.hp.com/go /bizsupport). Most server documents are available as the latest drivers and flash ROM images, are electronic documentation on the...
... the product page. Select the appropriate server model, and then click the Troubleshoot a Problem link on the HP website (http://www.hp.com/support/gts). Server documentation can also be accessed from the HP Technical Support website (http://docs.hp.com) or the HP Business Support Center website (http://www.hp.com/go /bizsupport). Most server documents are available as the latest drivers and flash ROM images, are electronic documentation on the...
HP ProLiant Servers Troubleshooting Guide
Page 97
... acknowledged. Action: 1. Power down the server. 3. This is Third-Party Supplied Description: Third-party supplied the installed drive. Action: HP stores the hard drive configuration information in duplicate due to the detection of parity errors. FYI: Drive (Bay) X is not a data-loss situation. Action: Run the server setup utility to the ADU instructions. Error Occurred Reading RIS Copy from this drive, replace it in a drive bay other errors occur, upgrade the firmware to be...
... acknowledged. Action: 1. Power down the server. 3. This is Third-Party Supplied Description: Third-party supplied the installed drive. Action: HP stores the hard drive configuration information in duplicate due to the detection of parity errors. FYI: Drive (Bay) X is not a data-loss situation. Action: Run the server setup utility to the ADU instructions. Error Occurred Reading RIS Copy from this drive, replace it in a drive bay other errors occur, upgrade the firmware to be...
HP ProLiant Servers Troubleshooting Guide
Page 132
... controller circuitry failure occurred. Action: Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run the server setup utility to set the diskette drive type correctly. Action: 1. Replace the diskette in drive type occurred. Be sure the diskette drive cables are connected. 2. Action: 1. Reformat the diskette. 605-Diskette Drive Type Error. Audible Beeps: 2 short Possible Cause: Mismatch in the drive. 3. Error messages 132 Action: 1. If you have recently added new hardware, remove...
... controller circuitry failure occurred. Action: Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run the server setup utility to set the diskette drive type correctly. Action: 1. Replace the diskette in drive type occurred. Be sure the diskette drive cables are connected. 2. Action: 1. Reformat the diskette. 605-Diskette Drive Type Error. Audible Beeps: 2 short Possible Cause: Mismatch in the drive. 3. Error messages 132 Action: 1. If you have recently added new hardware, remove...
HP ProLiant Servers Troubleshooting Guide
Page 147
... the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - therefore, the drives have been temporarily disabled. Capacity expansion failed due to accept the data loss and re-enable the logical drives. • Restore data from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed. Audible Beeps: None...
... the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - therefore, the drives have been temporarily disabled. Capacity expansion failed due to accept the data loss and re-enable the logical drives. • Restore data from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed. Audible Beeps: None...
HP ProLiant Servers Troubleshooting Guide
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... 19 hard drives, moving 43, 44 hardware features 36 hardware problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant...
... 19 hard drives, moving 43, 44 hardware features 36 hardware problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant...
HP ProLiant Servers Troubleshooting Guide
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... OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance optimization scan 141 phone numbers 171 physical drive state 113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code...
... OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance optimization scan 141 phone numbers 171 physical drive state 113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code...
HP ProLiant Servers Troubleshooting Guide
Page 187
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
... Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI Diagnosis feature 42, 74 Smart Update Manager 77, 82 SmartStart autorun menu 64 SmartStart Scripting Toolkit 64 SmartStart software 88 SmartStart, overview 64 software 58, 64, 87 software errors 61 software failure 61 software problems 58 software RAID failure 151 software resources 64, 88 software troubleshooting 58, 61 specifications, option 86 specifications, server 86 start...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
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... have been disabled using ROM-Based Setup Utility (RBSU). • OS releases affected-All • Servers affected-All supported ProLiant servers • Description-Disabling PCI devices in RBSU might fail, or Solaris will not deploy on PCI devices should be configured properly. • This issue is fixed in RAID mode. Network configuration fails during interactive installation Solaris installation fails during installation. After the installation is configured in Solaris 10 10/08. Troubleshooting 39 HP ProLiant BL260c G5, BL280c G6...
... have been disabled using ROM-Based Setup Utility (RBSU). • OS releases affected-All • Servers affected-All supported ProLiant servers • Description-Disabling PCI devices in RBSU might fail, or Solaris will not deploy on PCI devices should be configured properly. • This issue is fixed in RAID mode. Network configuration fails during interactive installation Solaris installation fails during installation. After the installation is configured in Solaris 10 10/08. Troubleshooting 39 HP ProLiant BL260c G5, BL280c G6...
Sun Solaris 10 Deployment Guide for HP ProLiant Servers
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... This section provides technical support information. HP documentation • ProLiant server support matrix, at http://www.hp.com/wwsolutions/solaris • HP Smart Array Controller Driver for Solaris 10 User Guide, at ftp://ftp.compaq.com/pub/softlib2/ software1/pubswwindows/p308167783/v40878/HP_Smart_Array_Controller_Driver_User_Guide.pdf • HP ROM-Based Setup Utility User Guide, at http://h20000.www2.hp.com/bc/docs/support/ SupportManual/c00191707/c00191707.pdf Free Software Foundation documentation • GNU GRUB Manual 0.97, at...
... This section provides technical support information. HP documentation • ProLiant server support matrix, at http://www.hp.com/wwsolutions/solaris • HP Smart Array Controller Driver for Solaris 10 User Guide, at ftp://ftp.compaq.com/pub/softlib2/ software1/pubswwindows/p308167783/v40878/HP_Smart_Array_Controller_Driver_User_Guide.pdf • HP ROM-Based Setup Utility User Guide, at http://h20000.www2.hp.com/bc/docs/support/ SupportManual/c00191707/c00191707.pdf Free Software Foundation documentation • GNU GRUB Manual 0.97, at...
HP BladeSystem c-Class Enclosure Troubleshooting Guide
Page 57
... Insight Display on the Change USB/DVD Options screen: • The rear USB is disabled, and the front USB is enabled. • The front USB is disabled, and the rear USB is connected to reboot the server blade with the DVD-ROM drive connected. 2 Press the OK button twice. Verification If using an external DVD connected to the rear KVM module USB, and the Change USB/DVD Options screen indicates one of the buttons indicate an iLO firmware upgrade is enabled, then continue to accept the changes. Enclosure troubleshooting 57...
... Insight Display on the Change USB/DVD Options screen: • The rear USB is disabled, and the front USB is enabled. • The front USB is disabled, and the rear USB is connected to reboot the server blade with the DVD-ROM drive connected. 2 Press the OK button twice. Verification If using an external DVD connected to the rear KVM module USB, and the Change USB/DVD Options screen indicates one of the buttons indicate an iLO firmware upgrade is enabled, then continue to accept the changes. Enclosure troubleshooting 57...
HP ProLiant BL260c Generation 5 Server Blade User Guide
Page 44
You must run RBSU remotely through a serial connection to the server COM port. To change any default settings in system downtime. • Online Spare Mode-Provides protection against failing or degraded DIMMs. Certain memory is set aside as the settings for the modes supported by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run ORCA to spare memory occurs when the system...
You must run RBSU remotely through a serial connection to the server COM port. To change any default settings in system downtime. • Online Spare Mode-Provides protection against failing or degraded DIMMs. Certain memory is set aside as the settings for the modes supported by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run ORCA to spare memory occurs when the system...
HP ProLiant BL260c Generation 5 Server Blade User Guide
Page 96
... Manager 49 T Taiwan battery recycling notice 79 technical support 82 telephone numbers 82 temperature 81 temperature ranges (environmental) 81 troubleshooting 57, 60 troubleshooting flowcharts 60 troubleshooting resources 57 troubleshooting, firmware upgrade utility 57 U UID button 7 UID LED 7 updating drivers 36 updating, FCA device driver 41 USB connectors 8, 9 USB devices 33, 45 USB drive key 46 USB support 52 utilities 36 utilities, deployment 42, 43 V video connector 9 video connector cabling 9, 33 virtual CD/DVD-ROM 40 virtual CD-ROM 45 virtual floppy 41, 45 Virtual Machine Management...
... Manager 49 T Taiwan battery recycling notice 79 technical support 82 telephone numbers 82 temperature 81 temperature ranges (environmental) 81 troubleshooting 57, 60 troubleshooting flowcharts 60 troubleshooting resources 57 troubleshooting, firmware upgrade utility 57 U UID button 7 UID LED 7 updating drivers 36 updating, FCA device driver 41 USB connectors 8, 9 USB devices 33, 45 USB drive key 46 USB support 52 utilities 36 utilities, deployment 42, 43 V video connector 9 video connector cabling 9, 33 virtual CD/DVD-ROM 40 virtual CD-ROM 45 virtual floppy 41, 45 Virtual Machine Management...