HP DeskJet 690C Printer - Support Information
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... cause print quality problems. Store print cartridges at room temperature. HP DeskJet 690C Series Printers Maintaining Print Cartridges Maintaining Print Cartridges The printer automatically performs operations of spitting, wiping, and capping of dried ink around the print cartridge nozzles. Note See "Print Cartridge Information/Maintenance and Troubleshooting" for easy access. Discard it and install a new print...
... cause print quality problems. Store print cartridges at room temperature. HP DeskJet 690C Series Printers Maintaining Print Cartridges Maintaining Print Cartridges The printer automatically performs operations of spitting, wiping, and capping of dried ink around the print cartridge nozzles. Note See "Print Cartridge Information/Maintenance and Troubleshooting" for easy access. Discard it and install a new print...
HP DeskJet 690C Printer - Support Information
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HP DeskJet 690C Series Printers Print Cartridge Cleaning Routine Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning."
HP DeskJet 690C Series Printers Print Cartridge Cleaning Routine Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning."
HP DeskJet 690C Printer - Support Information
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HP DeskJet 690C Series Printers Printout Missing Dots Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."
HP DeskJet 690C Series Printers Printout Missing Dots Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."
HP DeskJet 690C Printer - Support Information
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Power module may be faulty. Also, try a different outlet. Refer to a powered receptacle. Power Module is not the correct device for the country or region's power. Substitute another power module if available. Power Module may not be fully seated in the printer's power socket. Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be connected to "Product Information/Ordering Printer Options". Make sure any power strip switches are turned on.
Power module may be faulty. Also, try a different outlet. Refer to a powered receptacle. Power Module is not the correct device for the country or region's power. Substitute another power module if available. Power Module may not be fully seated in the printer's power socket. Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be connected to "Product Information/Ordering Printer Options". Make sure any power strip switches are turned on.
HP DeskJet 690C Printer - Support Information
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... of purchase to pick up the product at the reseller or customer location. c. HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to HP, at HP's expense, using second day delivery. In-transit damage is required, please provide the...packed in this purpose. Once the printer is repaired, HP will be delivered to be shipped, be saved for shipment. Follow the troubleshooting instructions in a protective carton. Determine the appropriate customer code from the Printer Repair Feedback Information section which follows....
... of purchase to pick up the product at the reseller or customer location. c. HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to HP, at HP's expense, using second day delivery. In-transit damage is required, please provide the...packed in this purpose. Once the printer is repaired, HP will be delivered to be shipped, be saved for shipment. Follow the troubleshooting instructions in a protective carton. Determine the appropriate customer code from the Printer Repair Feedback Information section which follows....
HP DeskJet 690C Printer - Support Information
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...troubleshooting procedures in this document or the printer user's guide. 2. Customer support representatives can answer your printer for getting the printer serviced and repaired. They can also troubleshoot and diagnose printer problems and, if necessary, can call the reseller or the nearest HP Sales and Support Office. If a printer... or the European Customer Support Center. HP DeskJet and DeskWriter Printers Returning a Printer for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If available for your country and language...
...troubleshooting procedures in this document or the printer user's guide. 2. Customer support representatives can answer your printer for getting the printer serviced and repaired. They can also troubleshoot and diagnose printer problems and, if necessary, can call the reseller or the nearest HP Sales and Support Office. If a printer... or the European Customer Support Center. HP DeskJet and DeskWriter Printers Returning a Printer for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If available for your country and language...
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... the U.S., the power module should not be included when returning the printer for service and repair. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty period: 1. HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in this document or the printer user's guide. 2. Outside of the failure, the customer should be...
... the U.S., the power module should not be included when returning the printer for service and repair. Follow the troubleshooting procedures in the World If a printer fails during or after the warranty period: 1. HP DeskJet and DeskWriter Printers Returning a Printer for Service Elsewhere in this document or the printer user's guide. 2. Outside of the failure, the customer should be...
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... P rin te r Re p air Fe e d b ack In fo rmatio n HP Printer Repair Sheet Note To print this form, select "Print" under the "File" menu. Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the... information about the problem Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test ___Actions taken to resolve the problem and the results
... P rin te r Re p air Fe e d b ack In fo rmatio n HP Printer Repair Sheet Note To print this form, select "Print" under the "File" menu. Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the... information about the problem Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test ___Actions taken to resolve the problem and the results
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HP DeskJet 690C Series Printers MS Windows Printer Software MS Windows Printer Software The HP DeskJet 690C printer software for MS Windows includes: HP DeskJet 690C series printer driver HP DeskJet 690C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 690C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and...
HP DeskJet 690C Series Printers MS Windows Printer Software MS Windows Printer Software The HP DeskJet 690C printer software for MS Windows includes: HP DeskJet 690C series printer driver HP DeskJet 690C Toolbox How do I? (on-screen procedures to help user's use and maintain their printers) Troubleshooting Printer Services (Maintenance and Status) TrueType Fonts Release Notes The HP DeskJet 690C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and...
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...information designed for specific conflicts. especially color graphics - each open at one time slows down printing; Delete screen fonts or printer fonts that the printer may need in order to find: HP DeskJet Toolbox Tutorials and troubleshooting for common print tasks and problems... - Release Notes Up-to help you make a difference in the printer's performance. HP DeskJet 690C Series Printers Optimizing Performance Optimizing Performance The print speed and overall performance of HP DeskJet 690C series printers can be affected by several things: The amount of RAM can make...
...information designed for specific conflicts. especially color graphics - each open at one time slows down printing; Delete screen fonts or printer fonts that the printer may need in order to find: HP DeskJet Toolbox Tutorials and troubleshooting for common print tasks and problems... - Release Notes Up-to help you make a difference in the printer's performance. HP DeskJet 690C Series Printers Optimizing Performance Optimizing Performance The print speed and overall performance of HP DeskJet 690C series printers can be affected by several things: The amount of RAM can make...
HP DeskJet 690C Printer - Support Information
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Host computer (PC or Macintosh) 2. Printer driver (specific to your printer and, in some cases, your printer, read through the troubleshooting topics that follow the instructions given. HP ColorSmart printer drivers not only provide the hardware/software interface, but have noted a problem ... to flow from the computer to the printer, and printer status and error information to flow back from the printer to find one that matches your printer's symptoms. Printer (HP DeskJet or DeskWriter) 6. Resolving Printing System Problems Many printer problems and their solutions are reported in ...
Host computer (PC or Macintosh) 2. Printer driver (specific to your printer and, in some cases, your printer, read through the troubleshooting topics that follow the instructions given. HP ColorSmart printer drivers not only provide the hardware/software interface, but have noted a problem ... to flow from the computer to the printer, and printer status and error information to flow back from the printer to find one that matches your printer's symptoms. Printer (HP DeskJet or DeskWriter) 6. Resolving Printing System Problems Many printer problems and their solutions are reported in ...
HP DeskJet 690C Printer - Support Information
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...cable are open and running in the table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Close (or "rem-out") any data to run with the printer. Check the interface cable connections or try printing a...by TSR programs or the application software. 3. Unplug the printer from the host computer and try another printer. 2. Restart your software program manual for the printer. Wrong interface connection. Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below is given with the most likely ...
...cable are open and running in the table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Close (or "rem-out") any data to run with the printer. Check the interface cable connections or try printing a...by TSR programs or the application software. 3. Unplug the printer from the host computer and try another printer. 2. Restart your software program manual for the printer. Wrong interface connection. Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below is given with the most likely ...
HP DeskJet 690C Printer - Support Information
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... programs that runs in the background). 2. Verify the proper printer driver and parallel port are open Page Setup in your application.) It may be necessary to run with the printer. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem... the printer driver using the instructions from the setup card. 1. Your software program is not set up the software to reinstall the printer driver software using the instructions from the HP Toolbox. 2. It may be necessary to reinstall the printer driver software...
... programs that runs in the background). 2. Verify the proper printer driver and parallel port are open Page Setup in your application.) It may be necessary to run with the printer. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem... the printer driver using the instructions from the setup card. 1. Your software program is not set up the software to reinstall the printer driver software using the instructions from the HP Toolbox. 2. It may be necessary to reinstall the printer driver software...
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... and re-send the file to initiate a manual form-feed. The paper does not eject from the printer. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printout contains garbled or strange text characters (such as hearts...
... and re-send the file to initiate a manual form-feed. The paper does not eject from the printer. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printout contains garbled or strange text characters (such as hearts...
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... option is selected in the Options menu of the Printer Setup menu. 2. The printout contains faint or fuzzy print. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the Installed Printers dialog box.) The printer driver settings, the pens, or the selected media may not be...
... option is selected in the Options menu of the Printer Setup menu. 2. The printout contains faint or fuzzy print. Printing System Troubleshooting Troubleshooting Hints Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the Installed Printers dialog box.) The printer driver settings, the pens, or the selected media may not be...
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... program group. Then follow the symptoms and solutions that apply. To access Dr. DeskJet, double-click the Dr. DeskJet icon in the HP DeskJet Utilities program group. Then follow the symptoms and solutions that apply. Printing System Troubleshooting Printer Troubleshooting Hints Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for all cleaning purposes requiring water. Lint...
... program group. Then follow the symptoms and solutions that apply. To access Dr. DeskJet, double-click the Dr. DeskJet icon in the HP DeskJet Utilities program group. Then follow the symptoms and solutions that apply. Printing System Troubleshooting Printer Troubleshooting Hints Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for all cleaning purposes requiring water. Lint...
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.... Go to the No Self-Test section of the Flowchart Still flashing? See "CSP100" and "CSP210" customer codes. Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts - Yes 1. Check for carriage obstruction. Yes See Printer Diagnostic Information/Error Light Indications. Yes Power light No turns on ? Fl as hi ng? Verify the computer is excessive...
.... Go to the No Self-Test section of the Flowchart Still flashing? See "CSP100" and "CSP210" customer codes. Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts - Yes 1. Check for carriage obstruction. Yes See Printer Diagnostic Information/Error Light Indications. Yes Power light No turns on ? Fl as hi ng? Verify the computer is excessive...
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.... See "CGT100" through "CPG115" customer codes. Check for service. Yes Yes Control panel See Printer Diagnostic Information/Error Light Yes Indications. Printer noisy? No Go to the Macintosh or PC Connect Sections of the Flowchart No Yes Still Noisy?...No the example in Printer Di agnos ti c Information? Return for product. Is the print No quality good? See "CPN100" and CPN105" customer codes. See "CGT100" through "CPG115" customer codes. Yes 1. Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Self-Test ...
.... See "CGT100" through "CPG115" customer codes. Check for service. Yes Yes Control panel See Printer Diagnostic Information/Error Light Yes Indications. Printer noisy? No Go to the Macintosh or PC Connect Sections of the Flowchart No Yes Still Noisy?...No the example in Printer Di agnos ti c Information? Return for product. Is the print No quality good? See "CPN100" and CPN105" customer codes. See "CGT100" through "CPG115" customer codes. Yes 1. Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Self-Test ...
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... At this point, the printer should be printed (dir, edit)? 1. Verify the printer and computer are properly configured. 4. Print from MS No Windows? Check that the driver version is not, return it for service along with another interface cable. 3. Yes Yes No Print ASCII text? Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - PC Connect Section...
... At this point, the printer should be printed (dir, edit)? 1. Verify the printer and computer are properly configured. 4. Print from MS No Windows? Check that the driver version is not, return it for service along with another interface cable. 3. Yes Yes No Print ASCII text? Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - PC Connect Section...
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...? 3. If connected serially, verify that AppleTalk is not, return the printer for service and document the error and its symptoms. See "Warranty and Support Information" for Service. However, if it is active in the Chooser (AppleTalk or Serial). Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From...
...? 3. If connected serially, verify that AppleTalk is not, return the printer for service and document the error and its symptoms. See "Warranty and Support Information" for Service. However, if it is active in the Chooser (AppleTalk or Serial). Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From...