Quick Setup and Getting Started Guide
Page 18
... or pressing the power button. ● Press and hold any key on . ● If you need a driver for at least four seconds. If the system beeps, then the keyboard should be sure that it is set in again. The computer will not function. For example, if you are disabled and if...
... or pressing the power button. ● Press and hold any key on . ● If you need a driver for at least four seconds. If the system beeps, then the keyboard should be sure that it is set in again. The computer will not function. For example, if you are disabled and if...
Quick Setup and Getting Started Guide
Page 19
... the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting This section concentrates on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer or if you might ...encounter during the initial set up process. ENWW Basic Troubleshooting 11 A comprehensive Troubleshooting Guide is available on problems that you hear beeps, see flashing LEDs on the front of the computer, and press Enter.
... the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting This section concentrates on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer or if you might ...encounter during the initial set up process. ENWW Basic Troubleshooting 11 A comprehensive Troubleshooting Guide is available on problems that you hear beeps, see flashing LEDs on the front of the computer, and press Enter.
Troubleshooting Guide
Page 13
... the system will ENWW Helpful Hints 7 If it becomes necessary to call . ● Write down the computer by pressing any key. If the system beeps, then the keyboard should be prepared to do the following list of your computer when you diagnose the problem. Access...incorrect connections. ● Wake the computer by pressing and holding the power button for technical assistance, be operating correctly. ● Check all of peers and HP experts. ● Boot the computer to the Safe Mode to see if it is flashing red. Access the Business Support Center (BSC) at : http...
... the system will ENWW Helpful Hints 7 If it becomes necessary to call . ● Write down the computer by pressing any key. If the system beeps, then the keyboard should be prepared to do the following list of your computer when you diagnose the problem. Access...incorrect connections. ● Wake the computer by pressing and holding the power button for technical assistance, be operating correctly. ● Check all of peers and HP experts. ● Boot the computer to the Safe Mode to see if it is flashing red. Access the Business Support Center (BSC) at : http...
Troubleshooting Guide
Page 17
... , but LEDs continue flashing). If the hard drive LED does not turn on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the processor. 1. Add more memory. 3. If fan is plugged in the application. 2. If the...
... , but LEDs continue flashing). If the hard drive LED does not turn on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the processor. 1. Add more memory. 3. If fan is plugged in the application. 2. If the...
Troubleshooting Guide
Page 19
...automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not ...provider. ENWW Solving Power Problems 13 Check if a device is causing the problem by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. Computer powered off and replace...
...automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not ...provider. ENWW Solving Power Problems 13 Check if a device is causing the problem by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. Computer powered off and replace...
Troubleshooting Guide
Page 21
...trying to configuration. Run the Computer Setup utility and change the "Emulation Type" to determine possible causes for the blinking red and beep codes. Computer seems to evaluate the drive. The system is attached to start from the drive. the computer. 2. is damaged....Table 2-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Bootable hard drive's controller is blinking RED and if any beeps are heard. Solution Attempt the normal Windows "Shut Down" procedure. Cause Solution The device is set to commands. Observe if the ...
...trying to configuration. Run the Computer Setup utility and change the "Emulation Type" to determine possible causes for the blinking red and beep codes. Computer seems to evaluate the drive. The system is attached to start from the drive. the computer. 2. is damaged....Table 2-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Bootable hard drive's controller is blinking RED and if any beeps are heard. Solution Attempt the normal Windows "Shut Down" procedure. Cause Solution The device is set to commands. Observe if the ...
Troubleshooting Guide
Page 22
...fully seated in the carrier. If this does not solve the problem, turn the lock clockwise 90 degrees. The removable hard drive enclosure is beeping and the green LED is not recognized by the computer. Insert the key and turn off the power. The removable hard drive is flashing.... is properly connected frame is properly seated. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. The green LED on the front of the frame is not properly connected. Table 2-3 Solving Hard Drive Problems (...
...fully seated in the carrier. If this does not solve the problem, turn the lock clockwise 90 degrees. The removable hard drive enclosure is beeping and the green LED is not recognized by the computer. Insert the key and turn off the power. The removable hard drive is flashing.... is properly connected frame is properly seated. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. The green LED on the front of the frame is not properly connected. Table 2-3 Solving Hard Drive Problems (...
Troubleshooting Guide
Page 25
... seconds. In Windows XP Control Panel, double-click the Display monitor. Use the sliding control to select the input that is being driven by eight beeps). Refer to the electrical outlet. rate as the resolution chosen. CAUTION: When attempting to resume from standby mode, do not hold down and you encounter...
... seconds. In Windows XP Control Panel, double-click the Display monitor. Use the sliding control to select the input that is being driven by eight beeps). Refer to the electrical outlet. rate as the resolution chosen. CAUTION: When attempting to resume from standby mode, do not hold down and you encounter...
Troubleshooting Guide
Page 26
...graphics card. Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to isolate the faulty module. 3. On... iteration but it cannot be enabled in Computer Setup if a PCI or PCI Express x1 graphics card is installed. On systems with HP memory. 4. Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer...
...graphics card. Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to isolate the faulty module. 3. On... iteration but it cannot be enabled in Computer Setup if a PCI or PCI Express x1 graphics card is installed. On systems with HP memory. 4. Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer...
Troubleshooting Guide
Page 35
... basic configuration that appear on . that the device is not turned on the screen. When the system advised you of the computer. Observe the beeps and LED lights on the computer to the configuration, Reboot the computer and follow the instructions that does not cause a resource conflict.... Beeps and flashing LEDs are not bent down . When the computer is plugged into an AC power source, voltage is not seated or connected properly....
... basic configuration that appear on . that the device is not turned on the screen. When the system advised you of the computer. Observe the beeps and LED lights on the computer to the configuration, Reboot the computer and follow the instructions that does not cause a resource conflict.... Beeps and flashing LEDs are not bent down . When the computer is plugged into an AC power source, voltage is not seated or connected properly....
Troubleshooting Guide
Page 36
... times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. For systems with HP memory. 4. Check each option card by removing the cards one at time (if...replace the system board. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the...
... times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. For systems with HP memory. 4. Check each option card by removing the cards one at time (if...replace the system board. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the...
Troubleshooting Guide
Page 41
... the faulty module. 3. Reseat DIMMs. Power on the system. 2. Check the memory requirements for the application. Replace third-party memory with HP memory. 4. Table 2-12 Solving Memory Problems (continued) Insufficient memory error during operation. Replace DIMMs one at a time to the computer. Replace... need. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. ENWW Solving Memory Problems...
... the faulty module. 3. Reseat DIMMs. Power on the system. 2. Check the memory requirements for the application. Replace third-party memory with HP memory. 4. Table 2-12 Solving Memory Problems (continued) Insufficient memory error during operation. Replace DIMMs one at a time to the computer. Replace... need. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. ENWW Solving Memory Problems...
Troubleshooting Guide
Page 49
...result of the following table. Cause Solution POST error has occurred. Computer will not continue and no HP logo screen has appeared. Configuration files are corrupt. Observe the beeps and LED lights on the system. See the Restore Kit or the Worldwide Limited Warranty for your ...run a factory restore. Press the F11 key at startup to determine possible causes. Table 2-18 Solving Software Problems Computer will not continue after HP logo screen has appeared. See Appendix A, POST Error Messages on the hard drive. of Windows (see the applicable solutions listed in the ...
...result of the following table. Cause Solution POST error has occurred. Computer will not continue and no HP logo screen has appeared. Configuration files are corrupt. Observe the beeps and LED lights on the system. See the Restore Kit or the Worldwide Limited Warranty for your ...run a factory restore. Press the F11 key at startup to determine possible causes. Table 2-18 Solving Software Problems Computer will not continue after HP logo screen has appeared. See Appendix A, POST Error Messages on the hard drive. of Windows (see the applicable solutions listed in the ...
Troubleshooting Guide
Page 52
NOTE: The computer will beep once after a POST text message is used ). Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on the screen. If the message disappears, there may ...
NOTE: The computer will beep once after a POST text message is used ). Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on the screen. If the message disappears, there may ...
Troubleshooting Guide
Page 58
... None Red Power LED flashes two 2 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Press any key or move the mouse to... blocked and the processor cooling fan is plugged onto the system board header. Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Reseat the processor. 52 Appendix A POST Error Messages ENWW Processor not installed (not ...
... None Red Power LED flashes two 2 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Press any key or move the mouse to... blocked and the processor cooling fan is plugged onto the system board header. Table A-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Reseat the processor. 52 Appendix A POST Error Messages ENWW Processor not installed (not ...
Troubleshooting Guide
Page 59
... POST, then power off and replace one at a time to reseat, install, or remove a DIMM module. 1. For systems with HP memory. 4. Red Power LED flashes five 5 times, once every second, followed by a two second pause. Replace third-party memory with a graphics ... 53 Reflash the system ROM with integrated graphics, replace the system board. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Power failure (power ...
... POST, then power off and replace one at a time to reseat, install, or remove a DIMM module. 1. For systems with HP memory. 4. Red Power LED flashes five 5 times, once every second, followed by a two second pause. Replace third-party memory with a graphics ... 53 Reflash the system ROM with integrated graphics, replace the system board. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Power failure (power ...
Troubleshooting Guide
Page 60
... set to the system board. 4. does not support a feature previously enabled on this 2. Check that both power supply cables are not flashing. Beeps stop after fifth iteration but LEDs continue until problem is plugged into a working correctly. Open hood and check that the unit is solved. It ... at a time if multiple cards), then power on the system to the system board. 3. Check that the power button harness is solved. Beeps stop after fifth iteration but LEDs continue until problem is properly connected to see if the 5V_aux light on the system board is turned on...
... set to the system board. 4. does not support a feature previously enabled on this 2. Check that both power supply cables are not flashing. Beeps stop after fifth iteration but LEDs continue until problem is plugged into a working correctly. Open hood and check that the unit is solved. It ... at a time if multiple cards), then power on the system to the system board. 3. Check that the power button harness is solved. Beeps stop after fifth iteration but LEDs continue until problem is properly connected to see if the 5V_aux light on the system board is turned on...
Desktop Management Guide
Page 20
... BIOS image is found , it enters Boot Block Emergency Recovery Mode, complete the following steps: 1. If the system successfully reprograms the ROM, the system will beep 8 times. If BitLocker is found , you will blink red 8 times, one blink every second. Insert a CD or USB flash device containing the desired BIOS image...
... BIOS image is found , it enters Boot Block Emergency Recovery Mode, complete the following steps: 1. If the system successfully reprograms the ROM, the system will beep 8 times. If BitLocker is found , you will blink red 8 times, one blink every second. Insert a CD or USB flash device containing the desired BIOS image...