Service Manual
Page 51
...PAPER PATH TEST The paper path test can be used to verify that give details about the printer and its configuration. If an HP JetDirect print server card is installed (HP LaserJet 5000 N/5000 GN printers), a JetDirect Configuration Page will print out as an optional flash DIMM or hard disk) containing ...Explanation PRINT MENU MAP The menu map shows the layout and current settings of copies. 3-6 Printer Operation EN The file directory shows information for all the PS fonts currently available to troubleshoot problems with a type of paper. PRINT PCL FONT LIST The PCL font list shows all...
...PAPER PATH TEST The paper path test can be used to verify that give details about the printer and its configuration. If an HP JetDirect print server card is installed (HP LaserJet 5000 N/5000 GN printers), a JetDirect Configuration Page will print out as an optional flash DIMM or hard disk) containing ...Explanation PRINT MENU MAP The menu map shows the layout and current settings of copies. 3-6 Printer Operation EN The file directory shows information for all the PS fonts currently available to troubleshoot problems with a type of paper. PRINT PCL FONT LIST The PCL font list shows all...
Service Manual
Page 227
... on a solid, level surface. q The printer is never exposed to 20 minutes. 7-6 Troubleshooting EN q The line voltage does not vary more than 10% from the nominal rated value as refilled Toner Cartridges, font cartridges, and memory boards) are removed from a cold location such as described in the HP LaserJet Printer Family Paper Specifications Guide. q The...
... on a solid, level surface. q The printer is never exposed to 20 minutes. 7-6 Troubleshooting EN q The line voltage does not vary more than 10% from the nominal rated value as refilled Toner Cartridges, font cartridges, and memory boards) are removed from a cold location such as described in the HP LaserJet Printer Family Paper Specifications Guide. q The...
Service Manual
Page 261
...Paper Specifications Guide. Are any sheets of media? Attempt to isolate problem. General Paper Path Troubleshooting Questions Problem Action What is bundled with the Service Manual. See the HP LaserJet Printer Family specific type of paper damaged or torn? Where does the leading edge of the first...7-42). Inspect the paper path and all paper path mechanical assemblies located before the leading paper jam. 7-40 Troubleshooting EN See the 13.xx section in the printer's paper path stop when a jam occurs? Use Paper Path Test to isolate problem. See the Display and...
...Paper Specifications Guide. Are any sheets of media? Attempt to isolate problem. General Paper Path Troubleshooting Questions Problem Action What is bundled with the Service Manual. See the HP LaserJet Printer Family specific type of paper damaged or torn? Where does the leading edge of the first...7-42). Inspect the paper path and all paper path mechanical assemblies located before the leading paper jam. 7-40 Troubleshooting EN See the 13.xx section in the printer's paper path stop when a jam occurs? Use Paper Path Test to isolate problem. See the Display and...
Service Manual
Page 269
...there is present on page 7-48? Image Quality When you begin troubleshooting their printer. Table 7-8. Check the Toner Cartridge using print media that the first four functions of this manual and the HP LaserJet Family Paper Specification Guide. Is the customer using the check list... standards? For more information about HP's paper specification standards, see Chapter 5), and troubleshoot the failure as a transfer or fusing problem. Transfer Roller? Is the print sample similar to explain the quality they expect from the printer. Ask the customer to Compare ...
...there is present on page 7-48? Image Quality When you begin troubleshooting their printer. Table 7-8. Check the Toner Cartridge using print media that the first four functions of this manual and the HP LaserJet Family Paper Specification Guide. Is the customer using the check list... standards? For more information about HP's paper specification standards, see Chapter 5), and troubleshoot the failure as a transfer or fusing problem. Transfer Roller? Is the print sample similar to explain the quality they expect from the printer. Ask the customer to Compare ...
Service Manual
Page 274
... the pages (see two or more pages at HP LaserJet Printer Family Paper Specifications once because the Guide). paper is not sending incorrect page length requests, or extra page eject commands. EN Troubleshooting the Printing System 7-53 Table 7-10. Replace the Toner Cartridge. Replace cables the Laser/Scanner as a separator. unit and DC Controller are...
... the pages (see two or more pages at HP LaserJet Printer Family Paper Specifications once because the Guide). paper is not sending incorrect page length requests, or extra page eject commands. EN Troubleshooting the Printing System 7-53 Table 7-10. Replace the Toner Cartridge. Replace cables the Laser/Scanner as a separator. unit and DC Controller are...
Service Manual
Page 277
...too smooth for proper toner adhesion. Toner migrates HP specifications (see HP LaserJet Printer Family Paper Specifications Guide). 7-56 Troubleshooting EN The different surface properties of paper. Use Hewlett-Packard approved transparencies (see HP LaserJet Printer Family to print on page 7-60. See ...Printing on wrong side Check for the arrow on paper is loaded with correct finish (smoothness) meeting HP specifications (see HP LaserJet Printer Family Paper Specifications Guide). Blank Spots (continued) Possible Cause Action Dirty or deformed Transfer Roller. Replace...
...too smooth for proper toner adhesion. Toner migrates HP specifications (see HP LaserJet Printer Family Paper Specifications Guide). 7-56 Troubleshooting EN The different surface properties of paper. Use Hewlett-Packard approved transparencies (see HP LaserJet Printer Family to print on page 7-60. See ...Printing on wrong side Check for the arrow on paper is loaded with correct finish (smoothness) meeting HP specifications (see HP LaserJet Printer Family Paper Specifications Guide). Blank Spots (continued) Possible Cause Action Dirty or deformed Transfer Roller. Replace...
Service Manual
Page 282
Table 7-19. Shake the cartridge gently to a darker setting and retry printing. EN Troubleshooting the Printing System 7-61 Replace the Transfer Roller. Faded Print/Bubbles Possible Cause Action No drum ground path. if damaged, replace the High Voltage Power ... Specifications Guide). defective (low primary voltage). Check the contacts for functionality. Dropouts (continued) Possible Cause Action Paper does not meet Try a different paper lot (see HP LaserJet Printer specifications.
Table 7-19. Shake the cartridge gently to a darker setting and retry printing. EN Troubleshooting the Printing System 7-61 Replace the Transfer Roller. Faded Print/Bubbles Possible Cause Action No drum ground path. if damaged, replace the High Voltage Power ... Specifications Guide). defective (low primary voltage). Check the contacts for functionality. Dropouts (continued) Possible Cause Action Paper does not meet Try a different paper lot (see HP LaserJet Printer specifications.
Service Manual
Page 283
...conductivity, it . voltage contacts are dirty or using alcohol; This may not work correctly with the electrophotographic process. Check the Laser/Scanner shutter door for proper installation and defective or incorrectly contact. If dirty, clean springs are mounted on . EconoMode saves ... properly. 1. Laser/Scanner door is on the High Voltage Power Supply PCA and protrude into the toner cartridge cavity. 7-62 Troubleshooting EN High voltage contact Check the contacts for functionality. Paper does not meet Try a different paper lot (see HP LaserJet Printer specifications. If ...
...conductivity, it . voltage contacts are dirty or using alcohol; This may not work correctly with the electrophotographic process. Check the Laser/Scanner shutter door for proper installation and defective or incorrectly contact. If dirty, clean springs are mounted on . EconoMode saves ... properly. 1. Laser/Scanner door is on the High Voltage Power Supply PCA and protrude into the toner cartridge cavity. 7-62 Troubleshooting EN High voltage contact Check the contacts for functionality. Paper does not meet Try a different paper lot (see HP LaserJet Printer specifications. If ...
Service Manual
Page 288
... is damaged. The problem persists, replace the Fusing Assembly. EN Troubleshooting the Printing System 7-67 Table 7-25. Dirty Rollers. If the dirty or defective. The circumference of the lower fusing Pressure Roller is 94 mm (3.7 inches). Try a different paper lot (see HP LaserJet Printer Family Paper Specifications Guide). Any dirty Examine and clean rollers...
... is damaged. The problem persists, replace the Fusing Assembly. EN Troubleshooting the Printing System 7-67 Table 7-25. Dirty Rollers. If the dirty or defective. The circumference of the lower fusing Pressure Roller is 94 mm (3.7 inches). Try a different paper lot (see HP LaserJet Printer Family Paper Specifications Guide). Any dirty Examine and clean rollers...