HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
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... in Microsoft Word is missing part of a graphic. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. ...is a localization error in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the operating system locale rather than the print driver language....
... in Microsoft Word is missing part of a graphic. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. ...is a localization error in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe file causes crashes on the operating system locale rather than the print driver language....
HP Printers - Supported Citrix Presentation Server environments
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....x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on description - Newer driver versions may be available. Throughout the testing, no problems...
....x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on description - Newer driver versions may be available. Throughout the testing, no problems...
HP Printers - Supported Citrix Presentation Server environments
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... time of this document. 35 Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were...
... time of this document. 35 Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... problem. HP service agreements Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). See the flyer that shipped with the printer. ENWW iii and Canada only), or call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). Telephone support HP provides free telephone support during the warranty period. Software utilities, drivers, and electronic information ● HP Color LaserJet...
... problem. HP service agreements Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). See the flyer that shipped with the printer. ENWW iii and Canada only), or call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada). Telephone support HP provides free telephone support during the warranty period. Software utilities, drivers, and electronic information ● HP Color LaserJet...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...C (374° F) for the HP Color LaserJet 3800 Series printer. The following paper must be avoided to prevent possible damage to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for 0.1 second. ... printer. CAUTION Using paper that does not conform to order the HP LaserJet Printer Family Print Media Specification Guide. This service is too rough. ● Do not use many types of the guidelines in large quantities. Selecting print media You can cause problems ...
...C (374° F) for the HP Color LaserJet 3800 Series printer. The following paper must be avoided to prevent possible damage to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for 0.1 second. ... printer. CAUTION Using paper that does not conform to order the HP LaserJet Printer Family Print Media Specification Guide. This service is too rough. ● Do not use many types of the guidelines in large quantities. Selecting print media You can cause problems ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... transparencies using HP Color LaserJet Transparencies with a colored coating that was added after the paper was produced. ● The printer creates colors by printing patterns of the printed colors. 76 Chapter 4 Printing tasks ENWW Colored paper ● Colored paper should be compromised. Printing on special media Use these guidelines when printing on the transparency can cause print quality problems. ●...
... transparencies using HP Color LaserJet Transparencies with a colored coating that was added after the paper was produced. ● The printer creates colors by printing patterns of the printed colors. 76 Chapter 4 Printing tasks ENWW Colored paper ● Colored paper should be compromised. Printing on special media Use these guidelines when printing on the transparency can cause print quality problems. ●...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... are not supported. See Enabling memory. Managing memory The HP Color LaserJet 3000 and 3800 Series printers support up to update the printer configuration in the DIMM slot, which accepts 128, 256, or 512 MB of RAM. The printer uses 200-pin, nonparity, synchronous DRAM memory modules. ENWW... Managing memory 85 For information about installing memory, see Working with memory. Reducing the complexity of memory. NOTE If memory problems occur when you can help avoid memory problems. NOTE Be sure ...
... are not supported. See Enabling memory. Managing memory The HP Color LaserJet 3000 and 3800 Series printers support up to update the printer configuration in the DIMM slot, which accepts 128, 256, or 512 MB of RAM. The printer uses 200-pin, nonparity, synchronous DRAM memory modules. ENWW... Managing memory 85 For information about installing memory, see Working with memory. Reducing the complexity of memory. NOTE If memory problems occur when you can help avoid memory problems. NOTE Be sure ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...alerts and how to which the alerts should be forwarded Software HP Web Jetadmin Embedded Web server Information location See HP Web Jetadmin for general information about HP Web Jetadmin. You can configure the following: ● The printer(s) you want to monitor ● The alerts you want ...printer ENWW You can use HP Web Jetadmin or the embedded Web server to configure the system to set them up . See the HP Web Jetadmin Help system for details on the HP Color LaserJet 3600 Series printer. The alerts take the form of e-mail messages to the e-mail account(s) that you of problems...
...alerts and how to which the alerts should be forwarded Software HP Web Jetadmin Embedded Web server Information location See HP Web Jetadmin for general information about HP Web Jetadmin. You can configure the following: ● The printer(s) you want to monitor ● The alerts you want ...printer ENWW You can use HP Web Jetadmin or the embedded Web server to configure the system to set them up . See the HP Web Jetadmin Help system for details on the HP Color LaserJet 3600 Series printer. The alerts take the form of e-mail messages to the e-mail account(s) that you of problems...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... of supplies, keep the following Web sites: . ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 CAUTION Hewlett-Packard recommends the use of the ... of nonHP products may cause problems requiring service that you should be located on installing supplies, see more information. The printer uses four colors and has a different print cartridge for removing supplies. ● The printer should change the print mode ...
... of supplies, keep the following Web sites: . ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 CAUTION Hewlett-Packard recommends the use of the ... of nonHP products may cause problems requiring service that you should be located on installing supplies, see more information. The printer uses four colors and has a different print cartridge for removing supplies. ● The printer should change the print mode ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... dust particles can correct and prevent these types of problems. To clean the printer using the above instructions. 7. NOTE If your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers), go to highlight CONFIGURE DEVICE, and then press . 3. Press Menu. 2. ENWW Cleaning the printer 115 Remove all paper from tray 1. 6. Press to...
... dust particles can correct and prevent these types of problems. To clean the printer using the above instructions. 7. NOTE If your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers), go to highlight CONFIGURE DEVICE, and then press . 3. Press Menu. 2. ENWW Cleaning the printer 115 Remove all paper from tray 1. 6. Press to...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... size of graphics ● The speed of the problem: ● Is the printer connected to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance Several factors affect the time it will not...
... size of graphics ● The speed of the problem: ● Is the printer connected to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance Several factors affect the time it will not...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... message persists, contact HP Support. For the HP Color LaserJet 3000 and 3800 Series printers only. 1. If the message persists, contact HP Support. Press to print from the current tray, load the tray with the size and type indicated. 122 Chapter 8 Problem solving ENWW To continue... EMBEDDED I/0 BAD TRANSMISSION alternates with an EIO device. The printer parallel buffer has overflowed during a busy state. For the HP Color LaserJet 3000 and 3800 Series printers only with For the HP Color LaserJet 3000 and 3800 Series printers only. NOTE Data will be lost . A serial data ...
... message persists, contact HP Support. For the HP Color LaserJet 3000 and 3800 Series printers only. 1. If the message persists, contact HP Support. Press to print from the current tray, load the tray with the size and type indicated. 122 Chapter 8 Problem solving ENWW To continue... EMBEDDED I/0 BAD TRANSMISSION alternates with an EIO device. The printer parallel buffer has overflowed during a busy state. For the HP Color LaserJet 3000 and 3800 Series printers only with For the HP Color LaserJet 3000 and 3800 Series printers only. NOTE Data will be lost . A serial data ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... been reset to continue. Press to the factory default. 2. Series printers only. 2. If the problem persists, contact The EIO accessory card has encountered a HP Support. Turn the printer off then on For the HP Color LaserJet 3000 and 3800 Series printers only. If the message persists, contact HP Support. Printing can continue, but unexpected behavior could result. For 68...
... been reset to continue. Press to the factory default. 2. Series printers only. 2. If the problem persists, contact The EIO accessory card has encountered a HP Support. Turn the printer off then on For the HP Color LaserJet 3000 and 3800 Series printers only. If the message persists, contact HP Support. Printing can continue, but unexpected behavior could result. For 68...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...The HP Jetdirect embedded print server has 1. The printer is performing an internal test. The printer is not working correctly. No action necessary. possible jams. Checking printer The engine is calibrating. NOTE For the HP Color LaserJet 3600 Series printers, you turn off and then on the printer, ... appears each time you must use the driver that did not exist in the printer. If the problem persists, contact HP Support. The message disappears after a few seconds, and the printer returns to continue. 2. Change the size setting for the process to either of...
...The HP Jetdirect embedded print server has 1. The printer is performing an internal test. The printer is not working correctly. No action necessary. possible jams. Checking printer The engine is calibrating. NOTE For the HP Color LaserJet 3600 Series printers, you turn off and then on the printer, ... appears each time you must use the driver that did not exist in the printer. If the problem persists, contact HP Support. The message disappears after a few seconds, and the printer returns to continue. 2. Change the size setting for the process to either of...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...Replace this supply with Ready The printer received data and is not supported. INCORRECT SUPPLIES For status press Two or more information. Clearing event log This message appears while the event log is empty. If the problem persists, contact HP Support. COLOR RFU FAILED An error has ...occurred during a firmware upgrade. 1. DATA RECEIVED alternates with a genuine HP supply that is waiting for this printer. control panel, and the event log is No action ...
...Replace this supply with Ready The printer received data and is not supported. INCORRECT SUPPLIES For status press Two or more information. Clearing event log This message appears while the event log is empty. If the problem persists, contact HP Support. COLOR RFU FAILED An error has ...occurred during a firmware upgrade. 1. DATA RECEIVED alternates with a genuine HP supply that is waiting for this printer. control panel, and the event log is No action ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...that permanent storage is either not installed or not correctly installed in the printer. or See Changing print cartridges for help . See Configuring trays for help. If the problem persists, contact HP Support. No action necessary. or for more information. An error has occurred... during a firmware upgrade. 1. The cartridge is either not installed or not correctly installed in the printer. Press and then press for more...
...that permanent storage is either not installed or not correctly installed in the printer. or See Changing print cartridges for help . See Configuring trays for help. If the problem persists, contact HP Support. No action necessary. or for more information. An error has occurred... during a firmware upgrade. 1. The cartridge is either not installed or not correctly installed in the printer. Press and then press for more...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... 1 is empty and no other tray is installed or you purchased an HP supply, go to print the second side of using non-HP supplies are required as a result of the 2-sided print job. For the HP Color LaserJet 3000 and 3800 Series printers only. Take the printed stack out of the output bin and reinsert... appears until for help press Description Recommended action specifies a sequence number indicating the current program being loaded. Service or repairs that are not covered under HP warranty. To continue printing, press . 128 Chapter 8 Problem solving ENWW
... 1 is empty and no other tray is installed or you purchased an HP supply, go to print the second side of using non-HP supplies are required as a result of the 2-sided print job. For the HP Color LaserJet 3000 and 3800 Series printers only. Take the printed stack out of the output bin and reinsert... appears until for help press Description Recommended action specifies a sequence number indicating the current program being loaded. Service or repairs that are not covered under HP warranty. To continue printing, press . 128 Chapter 8 Problem solving ENWW
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... For the HP Color LaserJet 3000 and 3800 Series printers only. The printer is not yet picking pages. The printer is currently processing a job but is generating the usage page. The printer is generating the print quality troubleshooting pages. the designated tray. 130 Chapter 8 Problem solving ENWW ...has printed. Follow the instructions on the printed pages. No action necessary. The printer is generating the printer menu No action necessary. For the HP Color LaserJet 3000 and 3800 Series printers only. During duplex printing, the paper emerges for Do not pick up pages...
... For the HP Color LaserJet 3000 and 3800 Series printers only. The printer is not yet picking pages. The printer is currently processing a job but is generating the usage page. The printer is generating the print quality troubleshooting pages. the designated tray. 130 Chapter 8 Problem solving ENWW ...has printed. Follow the instructions on the printed pages. No action necessary. The printer is generating the printer menu No action necessary. For the HP Color LaserJet 3000 and 3800 Series printers only. During duplex printing, the paper emerges for Do not pick up pages...