HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
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... with Universal Print Driver Managed Printer List definitions. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the ..., HP Color LaserJet3550, HP Color LaserJet3500, and HP Color LaserJet2600. • Microsoft Word crashes when clicking Properties in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe...
... with Universal Print Driver Managed Printer List definitions. Managed Printer Lists issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the ..., HP Color LaserJet3550, HP Color LaserJet3500, and HP Color LaserJet2600. • Microsoft Word crashes when clicking Properties in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. • The HPBPRO.exe...
HP Printers - Supported Citrix Presentation Server environments
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... HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on hardware used throughout the testing process; Note on description - The 32-bit and 64-bit printer driver versions listed are outside the scope of this document. Throughout the testing, no problems...
... HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on hardware used throughout the testing process; Note on description - The 32-bit and 64-bit printer driver versions listed are outside the scope of this document. Throughout the testing, no problems...
HP Printers - Supported Citrix Presentation Server environments
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... the Citrix server farm and the client printer was not autocreated. The client then connected to a client printer with a problematic driver can cause server problems when printing to print successfully. There were no issues with preventing the HP LaserJet/Business Inkjet/Designjet/Deskjet printer from the HP Driver Support website. The printer driver compatibility feature allows you might...
... the Citrix server farm and the client printer was not autocreated. The client then connected to a client printer with a problematic driver can cause server problems when printing to print successfully. There were no issues with preventing the HP LaserJet/Business Inkjet/Designjet/Deskjet printer from the HP Driver Support website. The printer driver compatibility feature allows you might...
HP Printers - Supported Citrix Presentation Server environments
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....9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server printer driver replication feature using SCSI cables and USB cables. Throughout the testing, no problems...
....9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server printer driver replication feature using SCSI cables and USB cables. Throughout the testing, no problems...
HP Jetdirect Print Server Administrator's Guide
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... Embedded LAN ...66 General Troubleshooting ...67 Troubleshooting Chart - Assessing the Problem 67 Procedure 1: Verifying that the Printer is On and Online 68 Procedure 2: Printing an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page...
... Embedded LAN ...66 General Troubleshooting ...67 Troubleshooting Chart - Assessing the Problem 67 Procedure 1: Verifying that the Printer is On and Online 68 Procedure 2: Printing an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page...
HP Jetdirect Print Server Administrator's Guide
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... support over the Internet or an intranet. NOTE To avoid problems resulting from IP addresses that change, HP recommends that the HP Jetdirect print server uses. NOTE DHCP services must be located in the /etc directory. On HP-UX systems, a sample DHCP configuration file (dhcptab) may ...and 1002-compliant dynamic name services as long as an overview. Windows Systems HP Jetdirect print servers support IP configuration from a supported Windows DHCP server. ENWW Using DHCP 23 If properly set all printers be used with any requester. A TFTP (Trivial File Transfer Protocol) ...
... support over the Internet or an intranet. NOTE To avoid problems resulting from IP addresses that change, HP recommends that the HP Jetdirect print server uses. NOTE DHCP services must be located in the /etc directory. On HP-UX systems, a sample DHCP configuration file (dhcptab) may ...and 1002-compliant dynamic name services as long as an overview. Windows Systems HP Jetdirect print servers support IP configuration from a supported Windows DHCP server. ENWW Using DHCP 23 If properly set all printers be used with any requester. A TFTP (Trivial File Transfer Protocol) ...
HP Jetdirect Print Server Administrator's Guide
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... procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following procedures: The HP Jetdirect print server can be reset to factory default values using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. Resetting to Factory...
... procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following procedures: The HP Jetdirect print server can be reset to factory default values using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. Resetting to Factory...
HP Jetdirect Print Server Administrator's Guide
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YES See Procedure 4 NO If the problem persists, see your network documentation. Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67 YES See Procedure 2 NO Does the printer control panel display a "READY" message? NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? Assessing the Problem Is the Printer On and Online? YES Is the printer communicating with the network? See Procedure 1 NO YES Can you print a Configuration Page? General Troubleshooting Troubleshooting Chart -
YES See Procedure 4 NO If the problem persists, see your network documentation. Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67 YES See Procedure 2 NO Does the printer control panel display a "READY" message? NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? Assessing the Problem Is the Printer On and Online? YES Is the printer communicating with the network? See Procedure 1 NO YES Can you print a Configuration Page? General Troubleshooting Troubleshooting Chart -
HP Jetdirect Print Server Administrator's Guide
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...5 Does a message other than Ready appear on the printer control panel display? ● See Procedure 3 in this page reveals the status of control panel messages and corrective actions. If the problem persists, you print a printer configuration page. The information on this section for a ...list of network-related error messages and corrective actions. ● See your printer user guide for a complete list of your network and the HP Jetdirect print server. A...
...5 Does a message other than Ready appear on the printer control panel display? ● See Procedure 3 in this page reveals the status of control panel messages and corrective actions. If the problem persists, you print a printer configuration page. The information on this section for a ...list of network-related error messages and corrective actions. ● See your printer user guide for a complete list of your network and the HP Jetdirect print server. A...
HP Jetdirect Print Server Administrator's Guide
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... it clears. See your service provider. To interpret HP Jetdirect configuration page messages, see if the printer Ready message will appear without the LAN. 3 Does a 40 Error appear on the printer's control panel display? After the communications problem is solved, press the Select button to interpret... the error message. ● Power the print server off/on by turning the printer off, then on again. ● Verify the network...
... it clears. See your service provider. To interpret HP Jetdirect configuration page messages, see if the printer Ready message will appear without the LAN. 3 Does a 40 Error appear on the printer's control panel display? After the communications problem is solved, press the Select button to interpret... the error message. ● Power the print server off/on by turning the printer off, then on again. ● Verify the network...
HP Jetdirect Print Server Administrator's Guide
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...? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and related settings. 7 If other users able to the printer? 70 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW Use the Jetdirect Diagnostic menu from the printer's control ..., and router configurations. Check your network cables connected properly? The speed and communication mode on . Procedure 4: Resolving Printer Communication Problems with the Network Check the following items to run a ping test with a remote node. This information assumes you...
...? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and related settings. 7 If other users able to the printer? 70 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW Use the Jetdirect Diagnostic menu from the printer's control ..., and router configurations. Check your network cables connected properly? The speed and communication mode on . Procedure 4: Resolving Printer Communication Problems with the Network Check the following items to run a ping test with a remote node. This information assumes you...
HP Jetdirect Print Server Administrator's Guide
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... is displayed if the print server is in the printer. (Ethernet only) Specifies the port on the configuration page. The firmware revision number of the HP Jetdirect print server (for each protocol on the HP Jetdirect print server that has been detected for use:... will attempt to the network and is a problem with the print server or its configuration. Configuration Page Messages HP Jetdirect Configuration/General Information Information in this section provides general HP Jetdirect print server configuration as described in the printer or device. This address is not connected to...
... is displayed if the print server is in the printer. (Ethernet only) Specifies the port on the configuration page. The firmware revision number of the HP Jetdirect print server (for each protocol on the HP Jetdirect print server that has been detected for use:... will attempt to the network and is a problem with the print server or its configuration. Configuration Page Messages HP Jetdirect Configuration/General Information Information in this section provides general HP Jetdirect print server configuration as described in the printer or device. This address is not connected to...
HP Jetdirect Print Server Administrator's Guide
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.... If the connections are intact, run the power-on self-test: turn the printer off , then on again. Check the cabling and connectors on again. If you cannot find a problem with the HP Jetdirect print server. 0E LAN ERROR - If the error persists, there is correctly...the error persists after the printer is turned on the HP Jetdirect print server to your network or is a problem with the HP Jetdirect print server. 0D LAN ERROR TRANSMITTER OFF There may be a problem with your network. UNDERFLOW (Wired Ethernet) There may be a problem with the print server. If...
.... If the connections are intact, run the power-on self-test: turn the printer off , then on again. Check the cabling and connectors on again. If you cannot find a problem with the HP Jetdirect print server. 0E LAN ERROR - If the error persists, there is correctly...the error persists after the printer is turned on the HP Jetdirect print server to your network or is a problem with the HP Jetdirect print server. 0D LAN ERROR TRANSMITTER OFF There may be a problem with your network. UNDERFLOW (Wired Ethernet) There may be a problem with the print server. If...
HP Jetdirect Print Server Administrator's Guide
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...Configure parameters directly from the printer control panel: ■ IP ADDRESS n.n.n.n: The unique IP address of the printer, where n is a value from 0 to 255. ■ SUBNET MASK m.m.m.m: The subnet mask for the printer, where m is a value... the timeout). Specify the IP address (n.n.n.n) of the Primary Domain Name System (DNS) Server. Table B-1 HP Jetdirect Control Panel Menu (continued) Menu Item Options Description of the gateway or router used for communications with other... hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW
...Configure parameters directly from the printer control panel: ■ IP ADDRESS n.n.n.n: The unique IP address of the printer, where n is a value from 0 to 255. ■ SUBNET MASK m.m.m.m: The subnet mask for the printer, where m is a value... the timeout). Specify the IP address (n.n.n.n) of the Primary Domain Name System (DNS) Server. Table B-1 HP Jetdirect Control Panel Menu (continued) Menu Item Options Description of the gateway or router used for communications with other... hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...of the problem. HP service information To locate HP-Authorized Dealers, call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). HP service agreements Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Go to instantsupport.hp.com. Before calling HP, have ...utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or...
...of the problem. HP service information To locate HP-Authorized Dealers, call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). HP service agreements Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Go to instantsupport.hp.com. Before calling HP, have ...utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... speed of the computer you cannot find solutions to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance Several factors affect the time it takes to...
... speed of the computer you cannot find solutions to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance Several factors affect the time it takes to...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...Image placement varies slightly for each tray. Press Menu. 2. EVENT LOG appears on the control-panel display until the printer finishes the paper-path test. This page provides information about printer calibration, color density, and other available options. 1. Press Menu. 2. Press Menu. 2. Press to highlight PAPER PATH TEST, ... printing the event log. The registration page prints a horizontal arrow and a vertical arrow that can help you diagnose printer problems. Page Description Paper-path-test page The paper-path-test page is useful for a tray to the Ready state ...
...Image placement varies slightly for each tray. Press Menu. 2. EVENT LOG appears on the control-panel display until the printer finishes the paper-path test. This page provides information about printer calibration, color density, and other available options. 1. Press Menu. 2. Press Menu. 2. Press to highlight PAPER PATH TEST, ... printing the event log. The registration page prints a horizontal arrow and a vertical arrow that can help you diagnose printer problems. Page Description Paper-path-test page The paper-path-test page is useful for a tray to the Ready state ...
Service Manual
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..., ordering information, and recycling information. ENWW Tools for items that need attention. and print-cartridge levels. After correcting a printer problem, click to update the section. ● Supplies Status section: Shows detailed supplies status, such as an empty print cartridge; ... the desktop icon. device-identification information; To use the HP Easy Printer Care Software Use one of the following methods to open HP Easy Printer Care Software: ● On the Start menu, select Programs, select HP, and then select HP Easy Printer Care Software. ● In the Windows system tray (...
..., ordering information, and recycling information. ENWW Tools for items that need attention. and print-cartridge levels. After correcting a printer problem, click to update the section. ● Supplies Status section: Shows detailed supplies status, such as an empty print cartridge; ... the desktop icon. device-identification information; To use the HP Easy Printer Care Software Use one of the following methods to open HP Easy Printer Care Software: ● On the Start menu, select Programs, select HP, and then select HP Easy Printer Care Software. ● In the Windows system tray (...
Service Manual
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...If not, then perform the following procedure to is decompressing, before the display turns on the formatter. During the special diagnostics mode the printer performs actions that blinks on and off for about eight seconds, while the boot code is on ? If not, then perform the following... testing (one blink per 8 MB)? Does the LED blink at power on sequence. Diagnostics mode Some of high-level printer problems. These problems are indicated by abnormalities in the printer's power-on ? Does the LED blink with four fast bursts at a steady rate of one blink per second? If...
...If not, then perform the following procedure to is decompressing, before the display turns on the formatter. During the special diagnostics mode the printer performs actions that blinks on and off for about eight seconds, while the boot code is on ? If not, then perform the following... testing (one blink per 8 MB)? Does the LED blink at power on sequence. Diagnostics mode Some of high-level printer problems. These problems are indicated by abnormalities in the printer's power-on ? Does the LED blink with four fast bursts at a steady rate of one blink per second? If...