Service Manual
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...;17 Print Quality Problems 6Ć18 7 Parts List Printer Support (HP DesignJets 2500CP and 2000CP Only 7Ć4 Printer Support (HP DesignJets 3500CP and 3000CP Only 7Ć6 Right Hand Cover Area 7Ć8 Left Hand Cover Area 7Ć10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7Ć12 Printer Rear (HP DesignJets 3500CP and 3000CP Only 7Ć14 Electronics Module (Internal 7Ć16 YĆaxis Assembly 7Ć...
...;17 Print Quality Problems 6Ć18 7 Parts List Printer Support (HP DesignJets 2500CP and 2000CP Only 7Ć4 Printer Support (HP DesignJets 3500CP and 3000CP Only 7Ć6 Right Hand Cover Area 7Ć8 Left Hand Cover Area 7Ć10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7Ć12 Printer Rear (HP DesignJets 3500CP and 3000CP Only 7Ć14 Electronics Module (Internal 7Ć16 YĆaxis Assembly 7Ć...
Service Manual
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...262;4 Scheduled Maintenance 9Ć4 Level of Printer Usage 9Ć4 Preventive Maintenance Kit Ć Part Number C4704Ć60198 9Ć5 YĆaxis Maintenance Parts 9Ć5 10 Functional Overview DesignJet 2500CPĆPostScript SKU 10Ć3 DesignJet 2000CPĆRTL SKU 10Ć3 Printed...Refill Assembly 10Ć5 Elevator Assembly 10Ć6 XĆAxis Assembly 10Ć6 Electronics Module 10Ć6 Stepper Motors 10Ć7 Sensors 10Ć7 Line Sensor 10Ć7 Cover Sensors 10Ć7 Mechanical Interface Sensors 10Ć8 HP DesignJet CP Series Printers Contents ix
...262;4 Scheduled Maintenance 9Ć4 Level of Printer Usage 9Ć4 Preventive Maintenance Kit Ć Part Number C4704Ć60198 9Ć5 YĆaxis Maintenance Parts 9Ć5 10 Functional Overview DesignJet 2500CPĆPostScript SKU 10Ć3 DesignJet 2000CPĆRTL SKU 10Ć3 Printed...Refill Assembly 10Ć5 Elevator Assembly 10Ć6 XĆAxis Assembly 10Ć6 Electronics Module 10Ć6 Stepper Motors 10Ć7 Sensors 10Ć7 Line Sensor 10Ć7 Cover Sensors 10Ć7 Mechanical Interface Sensors 10Ć8 HP DesignJet CP Series Printers Contents ix
Service Manual
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... is much faster than updating from the PC. 1 Make sure the printer is switched OFF from the power switch on the back of the printer and not from the standby button on the front of the Electronics Module. 3 Make sure that the master Flash SIMM is in the first slot from the...frontĆpanel. THE DATA ON THE SECOND FLASH SIMM IS BEING ERASED AT THIS POINT. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly. 1-6 HP DesignJet CP Series Printers Troubleshooting This procedure can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM? Wait ...
... is much faster than updating from the PC. 1 Make sure the printer is switched OFF from the power switch on the back of the printer and not from the standby button on the front of the Electronics Module. 3 Make sure that the master Flash SIMM is in the first slot from the...frontĆpanel. THE DATA ON THE SECOND FLASH SIMM IS BEING ERASED AT THIS POINT. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly. 1-6 HP DesignJet CP Series Printers Troubleshooting This procedure can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM? Wait ...
Service Manual
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... 6. 1-8 HP DesignJet CP Series Printers Troubleshooting REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. The Image Quality Print will help diagnose the problem. Calibrations To Be Done When Required C01 C02 C03 C05 C06 C07 C08 C09 C10 Electronics Module is... or replaced No No No No No No Yes No No Drive Roller is required. Have you differentiate between Colors No No Yes Yes Yes No Yes No No Color Accuracy Problem No No Yes No No Yes No No No Nozzles Out or Misdirected No No No No Yes...
... 6. 1-8 HP DesignJet CP Series Printers Troubleshooting REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. The Image Quality Print will help diagnose the problem. Calibrations To Be Done When Required C01 C02 C03 C05 C06 C07 C08 C09 C10 Electronics Module is... or replaced No No No No No No Yes No No Drive Roller is required. Have you differentiate between Colors No No Yes Yes Yes No Yes No No Color Accuracy Problem No No Yes No No Yes No No No Nozzles Out or Misdirected No No No No Yes...
Service Manual
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...problem continues, replace the Carriage Assembly ' page 8Ć42. 1-12 HP DesignJet CP Series Printers Troubleshooting Printhead Heights higher than this can lead to power ON. To find the faulty component, power OFF the Printer and connect one motor, you have a short in relation to load the...in a no ĆpowerĆup situation before installing a new Electronics Module. If the Printer does Power On with the cables disconnected, then the problem must be adjusted to accommodate the change in the Electronics Module, there are other fuses that are burnt, they are not controlled ...
...problem continues, replace the Carriage Assembly ' page 8Ć42. 1-12 HP DesignJet CP Series Printers Troubleshooting Printhead Heights higher than this can lead to power ON. To find the faulty component, power OFF the Printer and connect one motor, you have a short in relation to load the...in a no ĆpowerĆup situation before installing a new Electronics Module. If the Printer does Power On with the cables disconnected, then the problem must be adjusted to accommodate the change in the Electronics Module, there are other fuses that are burnt, they are not controlled ...
Service Manual
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... or replacing parts (which may have been solved in earlier firmware releases may not need replacing), check which firmware revision the printer is using or check if a service note deals with this procedure you will be able to upgrade the firmware revision. Only...: D Reseat the Flash SIMM. System Error Codes HP DesignJet CP Series Printers 2-3 Refer to page 1Ć3 for the part number of the Flash SIMM. D Replace the Flash SIMM. Some problems which component failed. So if there is incorrect. D Replace the Electronics Module ' page 8Ć6. Using this particular problem.
... or replacing parts (which may have been solved in earlier firmware releases may not need replacing), check which firmware revision the printer is using or check if a service note deals with this procedure you will be able to upgrade the firmware revision. Only...: D Reseat the Flash SIMM. System Error Codes HP DesignJet CP Series Printers 2-3 Refer to page 1Ć3 for the part number of the Flash SIMM. D Replace the Flash SIMM. Some problems which component failed. So if there is incorrect. D Replace the Electronics Module ' page 8Ć6. Using this particular problem.
Service Manual
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If this system error appears again then try to solve the problem. Replace the Electronics Module ' page 8Ć6. Corrective Action: Replace the Electronics Module ' page 8Ć6. 2-4 HP DesignJet CP Series Printers System Error Codes D If the Error Data is higher than A4000000 then the failure is displayed again, reinstall the removed RAM SIMM and remove the ...
If this system error appears again then try to solve the problem. Replace the Electronics Module ' page 8Ć6. Corrective Action: Replace the Electronics Module ' page 8Ć6. 2-4 HP DesignJet CP Series Printers System Error Codes D If the Error Data is higher than A4000000 then the failure is displayed again, reinstall the removed RAM SIMM and remove the ...
Service Manual
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... interconnect cables: S Service Station Interconnect Cable ' Page 8Ć87. Using this procedure you will be able to also blow. D Replace the Electronics Module ' page 8Ć6. System Error Codes HP DesignJet CP Series Printers 2-5 System Error: Problem Description: Corrective Action: 010023 A fuse on the Main PCA has blown. If the cables are correctly connected to the...
... interconnect cables: S Service Station Interconnect Cable ' Page 8Ć87. Using this procedure you will be able to also blow. D Replace the Electronics Module ' page 8Ć6. System Error Codes HP DesignJet CP Series Printers 2-5 System Error: Problem Description: Corrective Action: 010023 A fuse on the Main PCA has blown. If the cables are correctly connected to the...
Service Manual
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... the Electronics Module ' page 8Ć6. D Replace the Trailing Cable ' page 8Ć36. Only replace one component at a time and check if the error has gone before replacing another component. D Perform the Carriage Calibration ' page 5Ć6. Using this procedure you will be able to determine exactly which component failed. 2-6 HP DesignJet CP Series Printers System Error...
... the Electronics Module ' page 8Ć6. D Replace the Trailing Cable ' page 8Ć36. Only replace one component at a time and check if the error has gone before replacing another component. D Perform the Carriage Calibration ' page 5Ć6. Using this procedure you will be able to determine exactly which component failed. 2-6 HP DesignJet CP Series Printers System Error...
Service Manual
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... this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-7 Only replace one or both fans fail, replace the Electronics Module ' page 8Ć6. D If both fans. Error data (XX): 1 ³ Electronics Module fan not running. 2 ³ Service station fan not running. 3 ³ Both fans not running. 10...
... this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-7 Only replace one or both fans fail, replace the Electronics Module ' page 8Ć6. D If both fans. Error data (XX): 1 ³ Electronics Module fan not running. 2 ³ Service station fan not running. 3 ³ Both fans not running. 10...
Service Manual
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... 010034 000X0000 One of the DC Motors has failed. Try the following: D Make sure that connects the Refill Assembly to the Electronics Module) is correctly connected to the YĆaxis motor: S Make sure that the Refill Interconnect Cable (the black cable that both DC... replacing another component. D If the error code is related to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers System Error Codes D If both DC Motors are connected correctly. Corrective Action: Replace the Electronics Module ' page 8Ć6. D If the error code is related to the...
... 010034 000X0000 One of the DC Motors has failed. Try the following: D Make sure that connects the Refill Assembly to the Electronics Module) is correctly connected to the YĆaxis motor: S Make sure that the Refill Interconnect Cable (the black cable that both DC... replacing another component. D If the error code is related to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers System Error Codes D If both DC Motors are connected correctly. Corrective Action: Replace the Electronics Module ' page 8Ć6. D If the error code is related to the...
Service Manual
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... and the Service Station Interconnect Cable are correctly connected to the Electronic Signal (X is not 0) then replace the Electronics Module ' Page 8Ć6. D If the Error is related to the Electronics Module. D ³ Service station (ZĆaxis) Stepper Motor Failed. System Error Codes HP DesignJet CP Series Printers 2-9 Error data (0XABCDEF): If the value of each letter is related...
... and the Service Station Interconnect Cable are correctly connected to the Electronic Signal (X is not 0) then replace the Electronics Module ' Page 8Ć6. D If the Error is related to the Electronics Module. D ³ Service station (ZĆaxis) Stepper Motor Failed. System Error Codes HP DesignJet CP Series Printers 2-9 Error data (0XABCDEF): If the value of each letter is related...
Service Manual
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...determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes D If the Error is related to 010037" then try the following : D Switch the Printer OFF from the back and then disconnect the Trailing Cable from the Electronics Module. D If the Error Code changes to...error code remains as 010036", replace the Electronics Module ' page 8Ć6. D If the Error is connected correctly. D If the Error is related to the Refill Stepper Motor then replace the Refill Assembly ' Page 8Ć55. Switch the Printer ON and see next page for 010036 0000XX00)...
...determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes D If the Error is related to 010037" then try the following : D Switch the Printer OFF from the back and then disconnect the Trailing Cable from the Electronics Module. D If the Error Code changes to...error code remains as 010036", replace the Electronics Module ' page 8Ć6. D If the Error is connected correctly. D If the Error is related to the Refill Stepper Motor then replace the Refill Assembly ' Page 8Ć55. Switch the Printer ON and see next page for 010036 0000XX00)...
Service Manual
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... Elevator Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 46 20% 52 20% System Error Codes HP DesignJet CP Series Printers 2-11 IF YOU INSTALL A NEW ELECTRONICS MODULE WITHOUT REPLACING THE FAILING MOTOR, THE ELECTRONICS MODULE WILL BE BURNED AGAIN. This short circuit is causing some of the connectors. Try the following: D Check which stepper...
... Elevator Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 46 20% 52 20% System Error Codes HP DesignJet CP Series Printers 2-11 IF YOU INSTALL A NEW ELECTRONICS MODULE WITHOUT REPLACING THE FAILING MOTOR, THE ELECTRONICS MODULE WILL BE BURNED AGAIN. This short circuit is causing some of the connectors. Try the following: D Check which stepper...
Service Manual
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D Replace the Electronics Module ' page 8Ć6. Try the following : D Make sure that the Trailing Cable is connected correctly. D Replace the Trailing Cable ' page 8Ć36. Using this procedure you ... Assembly ' page 8Ć42. Using this procedure you will be able to determine exactly which component failed. 2-12 HP DesignJet CP Series Printers System Error Codes D Replace the Carriage Assembly ' page 8Ć42. D Replace the Electronics Module ' page 8Ć6. Only replace one component at a time and check if the error has gone before replacing another...
D Replace the Electronics Module ' page 8Ć6. Try the following : D Make sure that the Trailing Cable is connected correctly. D Replace the Trailing Cable ' page 8Ć36. Using this procedure you ... Assembly ' page 8Ć42. Using this procedure you will be able to determine exactly which component failed. 2-12 HP DesignJet CP Series Printers System Error Codes D Replace the Carriage Assembly ' page 8Ć42. D Replace the Electronics Module ' page 8Ć6. Only replace one component at a time and check if the error has gone before replacing another...
Service Manual
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...component. D Replace the Trailing Cable ' page 8Ć36. D Replace the Carriage Assembly ' page 8Ć42. D Replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010041 Problem in setting the Printhead Voltage. Refer to determine exactly which...be able to determine exactly which component failed. D Replace the Carriage Assembly ' page 8Ć42. System Error Codes HP DesignJet CP Series Printers 2-13 D Replace the Trailing Cable ' page 8Ć36. System Error: Problem Description: Corrective Action: 010040 The Ambient...
...component. D Replace the Trailing Cable ' page 8Ć36. D Replace the Carriage Assembly ' page 8Ć42. D Replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010041 Problem in setting the Printhead Voltage. Refer to determine exactly which...be able to determine exactly which component failed. D Replace the Carriage Assembly ' page 8Ć42. System Error Codes HP DesignJet CP Series Printers 2-13 D Replace the Trailing Cable ' page 8Ć36. System Error: Problem Description: Corrective Action: 010040 The Ambient...
Service Manual
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... 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes D If the error code is related to the Refill Assembly or the Elevator then: S Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module. D If the error code... of one of the optical sensors is not stable when it should be. Try the following: D Make sure that connects the Service Station to the Electronics Module) is correctly connected to the...
... 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes D If the error code is related to the Refill Assembly or the Elevator then: S Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module. D If the error code... of one of the optical sensors is not stable when it should be. Try the following: D Make sure that connects the Service Station to the Electronics Module) is correctly connected to the...
Service Manual
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... ' Page 8Ć26. D Replace the Carriage Assembly ' page 8Ć42. D Replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010043 Problem with the Carriage Board. D If the ...Electronics Module ' page 8Ć6. S Replace the Media Sensor ' Page 8Ć78. Try the following: D Make sure that the Media Sensor/Media Button is only applicable to determine exactly which component failed. Using this procedure you will be able to HP DesignJets 3500CP and 3000CP. System Error Codes HP DesignJet CP Series Printers...
... ' Page 8Ć26. D Replace the Carriage Assembly ' page 8Ć42. D Replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010043 Problem with the Carriage Board. D If the ...Electronics Module ' page 8Ć6. S Replace the Media Sensor ' Page 8Ć78. Try the following: D Make sure that the Media Sensor/Media Button is only applicable to determine exactly which component failed. Using this procedure you will be able to HP DesignJets 3500CP and 3000CP. System Error Codes HP DesignJet CP Series Printers...
Service Manual
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... Office, stating the following information: D Model and Serial Number of the Flash SIMM ' page 1Ć3. Corrective Action: Replace the Electronics Module ' page 8Ć6. D the complete error number. Replace the Electronics Module ' page 8Ć6. 2-16 HP DesignJet CP Series Printers System Error Codes System Error: 010100 Problem Description: Error reading the EEROM. D service print (Utilities / Service Tests). D additional...
... Office, stating the following information: D Model and Serial Number of the Flash SIMM ' page 1Ć3. Corrective Action: Replace the Electronics Module ' page 8Ć6. D the complete error number. Replace the Electronics Module ' page 8Ć6. 2-16 HP DesignJet CP Series Printers System Error Codes System Error: 010100 Problem Description: Error reading the EEROM. D service print (Utilities / Service Tests). D additional...
Service Manual
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... initialized. S Refill ' page 5Ć8. If the error code continues to appear then replace the Electronics Module ' page 8Ć6. Try the following Calibrations: S Carriage ' page 5Ć6. S Color Calib. ' page 5Ć15. System Error Codes HP DesignJet CP Series Printers 2-17 System Error: Problem Description: Corrective Action: 010111 The content of the User configuration area of the Flash...
... initialized. S Refill ' page 5Ć8. If the error code continues to appear then replace the Electronics Module ' page 8Ć6. Try the following Calibrations: S Carriage ' page 5Ć6. S Color Calib. ' page 5Ć15. System Error Codes HP DesignJet CP Series Printers 2-17 System Error: Problem Description: Corrective Action: 010111 The content of the User configuration area of the Flash...