Service Manual
Page 5
Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1Ć2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 How do I upgrade the PostScript Revision...
Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1Ć2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 How do I upgrade the PostScript Revision...
Service Manual
Page 7
... Error Message: Ink System Error XXĆYYYY 2Ć31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3Ć2 4 Service Tests Introduction 4Ć2 Diagnostics Ć Self Test 4Ć2 ...5Ć3 Entering the Service Calibrations Menu System 5Ć5 C01. Printheads Alignment 5Ć12 C06. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5Ć19 HP DesignJet CP Series Printers Contents v Sensors 4Ć18 D09. Image Quality 4Ć24 D13. Printhead ID 4Ć26...
... Error Message: Ink System Error XXĆYYYY 2Ć31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3Ć2 4 Service Tests Introduction 4Ć2 Diagnostics Ć Self Test 4Ć2 ...5Ć3 Entering the Service Calibrations Menu System 5Ć5 C01. Printheads Alignment 5Ć12 C06. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5Ć19 HP DesignJet CP Series Printers Contents v Sensors 4Ć18 D09. Image Quality 4Ć24 D13. Printhead ID 4Ć26...
Service Manual
Page 14
...use the frontĆpanel menu in later revisions. A.02.XX Ć This firmware revision is applicable to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP Ć To check which firmware revision the printer is using, print the PostScript Configuration using , use both the Imaging Inks and the...A.03.XX Ć This firmware revision is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use Imaging Inks. A.01.XX Ć This firmware revision is applicable to HP DesignJets 2500CP and 2000CP and means that the Printers can only use both the Imaging...
...use the frontĆpanel menu in later revisions. A.02.XX Ć This firmware revision is applicable to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP Ć To check which firmware revision the printer is using, print the PostScript Configuration using , use both the Imaging Inks and the...A.03.XX Ć This firmware revision is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use Imaging Inks. A.01.XX Ć This firmware revision is applicable to HP DesignJets 2500CP and 2000CP and means that the Printers can only use both the Imaging...
Service Manual
Page 15
... > device.file Substitute filename" with the name of the printer. 6 Press the Up Arrow key and the message Erasing Flash" is displayed on the Flash SIMM? Troubleshooting HP DesignJet CP Series Printers 1-3 Switch the Printer OFF from the Plotter Support WEB to 2nd Flash" is displayed... on the frontĆpanel. THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT. You will need to have your Workstation parallel device file. Download the latest Firmware...
... > device.file Substitute filename" with the name of the printer. 6 Press the Up Arrow key and the message Erasing Flash" is displayed on the Flash SIMM? Troubleshooting HP DesignJet CP Series Printers 1-3 Switch the Printer OFF from the Plotter Support WEB to 2nd Flash" is displayed... on the frontĆpanel. THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT. You will need to have your Workstation parallel device file. Download the latest Firmware...
Service Manual
Page 16
... using the frontĆpanel menu in Utilities / Statistics / Code Rev. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM. 1-4 HP DesignJet CP Series Printers Troubleshooting How do I upgrade the PostScript Revision on the Flash SIMM? YOU ONLY NEED TO UPGRADE THE POSTSCRIPT... SIMM IF THE FIRMWARE CODE IS A.02.08 OR HIGHER. 1 Make sure the printer is displayed on the frontĆpanel, check that the new firmware revision...
... using the frontĆpanel menu in Utilities / Statistics / Code Rev. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM. 1-4 HP DesignJet CP Series Printers Troubleshooting How do I upgrade the PostScript Revision on the Flash SIMM? YOU ONLY NEED TO UPGRADE THE POSTSCRIPT... SIMM IF THE FIRMWARE CODE IS A.02.08 OR HIGHER. 1 Make sure the printer is displayed on the frontĆpanel, check that the new firmware revision...
Service Manual
Page 18
...Flash SIMM in the first slot from the left and switch the Printer ON from the power switch on the back of the Electronics Module. 3 Make sure that needs to update the Firmware Revision of several Printers and is much faster than updating from the PC. 1 Make... continue" is displayed on the frontĆpanel while the firmware data is displayed on the back of the printer. THE DATA IS BEING DOWNLOADED ONTO THE SECOND FLASH SIMM AT THIS POINT. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly. 1-6 HP DesignJet CP Series Printers Troubleshooting
...Flash SIMM in the first slot from the left and switch the Printer ON from the power switch on the back of the Electronics Module. 3 Make sure that needs to update the Firmware Revision of several Printers and is much faster than updating from the PC. 1 Make... continue" is displayed on the frontĆpanel while the firmware data is displayed on the back of the printer. THE DATA IS BEING DOWNLOADED ONTO THE SECOND FLASH SIMM AT THIS POINT. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly. 1-6 HP DesignJet CP Series Printers Troubleshooting
Service Manual
Page 19
D Which firmware revision the printer is using . D The Current configuration sheet. D Which software application the customer is using (name, version, etc.). Have you performed a Service Test on the Service Tests ... one recommended action at a time and check if the error code has disappeared. Chapter 2 contains a list of the printer. D Additional comments about to replace, just to the HP Response Center or the nearest HP Support Office. Troubleshooting HP DesignJet CP Series Printers 1-7 What Can I do when a System Error Code Appears on the FrontĆPanel Display?
D Which firmware revision the printer is using . D The Current configuration sheet. D Which software application the customer is using (name, version, etc.). Have you performed a Service Test on the Service Tests ... one recommended action at a time and check if the error code has disappeared. Chapter 2 contains a list of the printer. D Additional comments about to replace, just to the HP Response Center or the nearest HP Support Office. Troubleshooting HP DesignJet CP Series Printers 1-7 What Can I do when a System Error Code Appears on the FrontĆPanel Display?
Service Manual
Page 23
...POME" pen alignment or closed loop color calibration, because the leading edge of the media is . 5 Check the Media Separator (Only applicable to HP DesignJets 2500CP and 2000CP) D Must be ... D Explanation Ć The previous adhesive used under the carriage. One is the Firmware Revision? (Only applicable to HP DesignJets 2500CP and 2000CP) D For units fabricated before September of 1997 the clutch could ...the end of media should never be too high, causing media jams. Troubleshooting HP DesignJet CP Series Printers 1-11 In both cases the problem has been fixed and a new roll...
...POME" pen alignment or closed loop color calibration, because the leading edge of the media is . 5 Check the Media Separator (Only applicable to HP DesignJets 2500CP and 2000CP) D Must be ... D Explanation Ć The previous adhesive used under the carriage. One is the Firmware Revision? (Only applicable to HP DesignJets 2500CP and 2000CP) D For units fabricated before September of 1997 the clutch could ...the end of media should never be too high, causing media jams. Troubleshooting HP DesignJet CP Series Printers 1-11 In both cases the problem has been fixed and a new roll...
Service Manual
Page 24
...it will burn the new Electronics Module. 4 Try to load the media again. Printhead Heights higher than this can fool the sensor by the firmware so that it is connected, it is affected. Perform the Refill Calibration ' page 5Ć8 and try to power ON. If nothing appears on...quality. Once the faulty component is connected and seated correctly. If the problem continues, replace the Carriage Assembly ' page 8Ć42. 1-12 HP DesignJet CP Series Printers Troubleshooting The specification for missing/blocked starwheels or starwheel mount assemblies. If you will not allow the...
...it will burn the new Electronics Module. 4 Try to load the media again. Printhead Heights higher than this can fool the sensor by the firmware so that it is connected, it is affected. Perform the Refill Calibration ' page 5Ć8 and try to power ON. If nothing appears on...quality. Once the faulty component is connected and seated correctly. If the problem continues, replace the Carriage Assembly ' page 8Ć42. 1-12 HP DesignJet CP Series Printers Troubleshooting The specification for missing/blocked starwheels or starwheel mount assemblies. If you will not allow the...
Service Manual
Page 30
... Print will loose all the information on the Service Print (including the MIO Configuration). If the EEROM is very useful when troubleshooting the Printer, as follows: Load media (A4 minimum) before printing the Service Print. 1 In the Utilities submenu, scroll to give information about ...cleared, you information regarding the firmware revision, the last system error and the internal sensors. The Service Print The purpose of the Internal Prints? Print the Service Print as it gives you will then be printed. 1-18 HP DesignJet CP Series Printers Troubleshooting How Do I Print some...
... Print will loose all the information on the Service Print (including the MIO Configuration). If the EEROM is very useful when troubleshooting the Printer, as follows: Load media (A4 minimum) before printing the Service Print. 1 In the Utilities submenu, scroll to give information about ...cleared, you information regarding the firmware revision, the last system error and the internal sensors. The Service Print The purpose of the Internal Prints? Print the Service Print as it gives you will then be printed. 1-18 HP DesignJet CP Series Printers Troubleshooting How Do I Print some...
Service Manual
Page 36
... (Utilities / Service Tests). D The Current configuration sheet. D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System Error Codes When reporting the error, have the following pages contain a list of system error codes and their respective descriptions... and recommended corrective actions. D The complete error number. D Which firmware revision the printer is using (name, version, etc.). D Which software application the customer is not documented in this Service Manual or...
... (Utilities / Service Tests). D The Current configuration sheet. D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System Error Codes When reporting the error, have the following pages contain a list of system error codes and their respective descriptions... and recommended corrective actions. D The complete error number. D Which firmware revision the printer is using (name, version, etc.). D Which software application the customer is not documented in this Service Manual or...
Service Manual
Page 37
...may not need replacing), check which component failed. Using this procedure you will be able to determine exactly which firmware revision the printer is using or check if a service note deals with this particular problem. System Error: Problem Description: Corrective ... Corrective Action: Refer to Chapter 7 for information on the Flash SIMM is a new firmware revision then update the Flash SIMM before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-3 Refer to System Error Code 07xxxx. Some problems which occurred in later revisions. So...
...may not need replacing), check which component failed. Using this procedure you will be able to determine exactly which firmware revision the printer is using or check if a service note deals with this particular problem. System Error: Problem Description: Corrective ... Corrective Action: Refer to Chapter 7 for information on the Flash SIMM is a new firmware revision then update the Flash SIMM before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-3 Refer to System Error Code 07xxxx. Some problems which occurred in later revisions. So...
Service Manual
Page 50
... the data that is read. Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the printer. If the error code remains after installing the latest Flash SIMM then report the error to the... file where the error has occurred. D additional comments about the usage, the setting, etc.. Replace the Electronics Module ' page 8Ć6. 2-16 HP DesignJet CP Series Printers System Error Codes System Error: 010100 Problem Description: Error reading the EEROM. D service print (Utilities / Service Tests). System Error: Problem Description: ...
... the data that is read. Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the printer. If the error code remains after installing the latest Flash SIMM then report the error to the... file where the error has occurred. D additional comments about the usage, the setting, etc.. Replace the Electronics Module ' page 8Ć6. 2-16 HP DesignJet CP Series Printers System Error Codes System Error: 010100 Problem Description: Error reading the EEROM. D service print (Utilities / Service Tests). System Error: Problem Description: ...
Service Manual
Page 51
...;9. D Make sure you have the latest version of the Flash SIMM (firmware) installed. If the error code continues to appear then replace the Electronics Module ' page 8Ć6. S Color Calib. ' page 5Ć15. S Service Accuracy ' page 5Ć16. System Error Codes HP DesignJet CP Series Printers 2-17 S Refill ' page 5Ć8. System Error: Problem Description: Corrective Action...
...;9. D Make sure you have the latest version of the Flash SIMM (firmware) installed. If the error code continues to appear then replace the Electronics Module ' page 8Ć6. S Color Calib. ' page 5Ć15. S Service Accuracy ' page 5Ć16. System Error Codes HP DesignJet CP Series Printers 2-17 S Refill ' page 5Ć8. System Error: Problem Description: Corrective Action...
Service Manual
Page 62
... 4Ć29 and perform all the calibrations again. D Replace the Electronics Module ' page 8Ć6 and perform all the calibrations again. Corrective Action: Upgrade the Firmware. 2-28 HP DesignJet CP Series Printers System Error Codes D Replace the Trailing Cable ' Page 8Ć36. D Replace the Carriage Assembly ' Page 8Ć42. Try the following : D Calibrate the Line...
... 4Ć29 and perform all the calibrations again. D Replace the Electronics Module ' page 8Ć6 and perform all the calibrations again. Corrective Action: Upgrade the Firmware. 2-28 HP DesignJet CP Series Printers System Error Codes D Replace the Trailing Cable ' Page 8Ć36. D Replace the Carriage Assembly ' Page 8Ć42. Try the following : D Calibrate the Line...
Service Manual
Page 63
... comments about the usage, the setting, etc.. System Error: Problem Description: Corrective action: 07xxxx XXXXXXXX Firmware Error. D plot file where the error has occurred. System Error Codes HP DesignJet CP Series Printers 2-29 System Error: 060300 Problem Description: Incompatible Firmware and Line Sensor. Corrective Action: Calibrate the Line Sensor ' page 5Ć9. D service print (Utilities / Service...
... comments about the usage, the setting, etc.. System Error: Problem Description: Corrective action: 07xxxx XXXXXXXX Firmware Error. D plot file where the error has occurred. System Error Codes HP DesignJet CP Series Printers 2-29 System Error: 060300 Problem Description: Incompatible Firmware and Line Sensor. Corrective Action: Calibrate the Line Sensor ' page 5Ć9. D service print (Utilities / Service...
Service Manual
Page 64
.../ Service Tests). HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 080001 Hard Disk Drive installed without PostScript. Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the printer. If the error... SIMM in the 2nd slot from the left in the Electronics Module. 2-30 HP DesignJet CP Series Printers System Error Codes D plot file where the error has occurred. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 08xxxx PostScript Error. D the complete...
.../ Service Tests). HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 080001 Hard Disk Drive installed without PostScript. Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the printer. If the error... SIMM in the 2nd slot from the left in the Electronics Module. 2-30 HP DesignJet CP Series Printers System Error Codes D plot file where the error has occurred. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 08xxxx PostScript Error. D the complete...
Service Manual
Page 65
...Disk data cable is correctly connected at both ends. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 090004 PostScript installed without the Hard Disk Drive. D 1 Ć if the error DOES apply to that color. These digits mean: D XX is the proper ... 09xxxx Hard Disk Drive Error. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XXĆYYYY Ink Delivery System errors are codified following : D Switch the printer OFF and ON again. The ...
...Disk data cable is correctly connected at both ends. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 090004 PostScript installed without the Hard Disk Drive. D 1 Ć if the error DOES apply to that color. These digits mean: D XX is the proper ... 09xxxx Hard Disk Drive Error. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XXĆYYYY Ink Delivery System errors are codified following : D Switch the printer OFF and ON again. The ...
Service Manual
Page 68
... listed in the Explanation and Action column. The printer is moving the carriage that contains the printheads to a place where you have requested to calibrate the color for measurement. Wait for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVE ANY...
... listed in the Explanation and Action column. The printer is moving the carriage that contains the printheads to a place where you have requested to calibrate the color for measurement. Wait for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVE ANY...
Service Manual
Page 71
... from UV Pigmented to replace the ink systems. Printing will see the status message "Ink system error". Printing has been disabled. User Messages HP DesignJet CP Series Printers 3-5 Press ↓ to firmware revision levels A.02.08 or higher.) Ink cartridge removed JJ-J Wait until the new ink system has been initialized. Press ↓ to...
... from UV Pigmented to replace the ink systems. Printing will see the status message "Ink system error". Printing has been disabled. User Messages HP DesignJet CP Series Printers 3-5 Press ↓ to firmware revision levels A.02.08 or higher.) Ink cartridge removed JJ-J Wait until the new ink system has been initialized. Press ↓ to...