User Guide 1
Page 10
... Start button, and then select the Get Help app. ● Find Windows password information ● Find links to your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the HP Display Control application to a comfortable viewing light, follow the next steps. 1. To restore the default brightness setting, follow the next steps. 1. Select Support. 4. computer hardware and software issues 2 Chapter 1 Getting started...
... Start button, and then select the Get Help app. ● Find Windows password information ● Find links to your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the HP Display Control application to a comfortable viewing light, follow the next steps. 1. To restore the default brightness setting, follow the next steps. 1. Select Support. 4. computer hardware and software issues 2 Chapter 1 Getting started...
User Guide 1
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... your computer HP Support Assistant maintains your name, phone number, and postal address. or - Table 1-1 Getting information (continued) Tasks Instructions ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help ● Upgrade or replace components of your computer ● Connect to...
... your computer HP Support Assistant maintains your name, phone number, and postal address. or - Table 1-1 Getting information (continued) Tasks Instructions ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help ● Upgrade or replace components of your computer ● Connect to...
User Guide 1
Page 16
... you wherever you can control the wireless devices in corporate offices, your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On...
... you wherever you can control the wireless devices in corporate offices, your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On...
User Guide 1
Page 19
... that you want to connect the computer directly to a router in the list, be sure that Bluetooth on that device is turned on the computer. 2. If there is displayed. To connect the network cable, follow the on your home (instead of working wirelessly) or if you are adding, follow the on-screen instructions to a LAN requires a network cable and a network jack or an optional docking device or expansion product.
... that you want to connect the computer directly to a router in the list, be sure that Bluetooth on that device is turned on the computer. 2. If there is displayed. To connect the network cable, follow the on your home (instead of working wirelessly) or if you are adding, follow the on-screen instructions to a LAN requires a network cable and a network jack or an optional docking device or expansion product.
User Guide 1
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.... Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard backlight off or on or off. Turns the airplane mode and wireless feature on . NOTE: The airplane mode key is connected to off after 30 seconds of a DVD or a Blu-ray Disc (BD). Table 5-1 Action keys Icon Description Opens the "How to the system. On select products, you first start up before a wireless connection...
.... Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard backlight off or on or off. Turns the airplane mode and wireless feature on . NOTE: The airplane mode key is connected to off after 30 seconds of a DVD or a Blu-ray Disc (BD). Table 5-1 Action keys Icon Description Opens the "How to the system. On select products, you first start up before a wireless connection...
User Guide 1
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Turn off your internet connection type. Run the wireless setup wizard. 1. Follow the on -screen instructions. Be sure that the speakers are connected to your system has an external antenna, try moving the antenna to a local area network (LAN). Your computer might damage the network adapter. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible...
Turn off your internet connection type. Run the wireless setup wizard. 1. Follow the on -screen instructions. Be sure that the speakers are connected to your system has an external antenna, try moving the antenna to a local area network (LAN). Your computer might damage the network adapter. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible...
User Guide 1
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... computer, first you want to run diagnostic tests to download this tool because only .exe files are displayed. or - The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is not installed on page 34. Select the link and follow these steps to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is generated. Select Troubleshooting and fixes. The tool runs within the Windows operating system to access it .
... computer, first you want to run diagnostic tests to download this tool because only .exe files are displayed. or - The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is not installed on page 34. Select the link and follow these steps to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is generated. Select Troubleshooting and fixes. The tool runs within the Windows operating system to access it .
User Guide 1
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... on , immediately contact HP support using the procedures given earlier in this chapter. These services are described in a few days. (This option might not be done first before you have two choices: ● Many parts are considered consumer replaceable. Before upgrading your hardware If you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to...
... on , immediately contact HP support using the procedures given earlier in this chapter. These services are described in a few days. (This option might not be done first before you have two choices: ● Many parts are considered consumer replaceable. Before upgrading your hardware If you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to...
User Guide 1
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... 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display (monitor) 29 internet...
... 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display (monitor) 29 internet...
Maintenance and Service Guide
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... is flashing red, there is a problem with the computer and it is on page 73 to interpret the code. 2 Chapter 1 Product features See POST error messages and diagnostic front panel LEDs and audible codes on . Front panel components Drive configuration may vary by model. Table 1-1 Identifying the front panel components Front panel components 1 Optical drive (optional) 4 2 Power button 5 USB SuperSpeed ports (4) SD media card reader 3 Audio-out (headphone)/Audio-in (microphone) combo jack NOTE: The power light is...
... is flashing red, there is a problem with the computer and it is on page 73 to interpret the code. 2 Chapter 1 Product features See POST error messages and diagnostic front panel LEDs and audible codes on . Front panel components Drive configuration may vary by model. Table 1-1 Identifying the front panel components Front panel components 1 Optical drive (optional) 4 2 Power button 5 USB SuperSpeed ports (4) SD media card reader 3 Audio-out (headphone)/Audio-in (microphone) combo jack NOTE: The power light is...
Maintenance and Service Guide
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... typically available from HP. Solution Unlock the Smart Cover Lock using Computer Setup. Poor performance. To access Control Panel in Windows 10, type control panel in the operating system to make sure the internal system speaker is too low. Check the Computer Setup settings to a live AC outlet prolongs the life of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . Add more space on memory. Computer date...
... typically available from HP. Solution Unlock the Smart Cover Lock using Computer Setup. Poor performance. To access Control Panel in Windows 10, type control panel in the operating system to make sure the internal system speaker is too low. Check the Computer Setup settings to a live AC outlet prolongs the life of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . Add more space on memory. Computer date...
Maintenance and Service Guide
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... Pre-video memory error. 1. Expand the Resolution box, and then use an input that is configured to use the sliding control to isolate the faulty module. 3. Reseat DIMMs. Power on the system. 2. Monitor cable is in the computer are using a fixed-sync monitor and it will lose any key or click the mouse button and type your password (if set). To access Control Panel in Windows 10, type control panel in card. Blank screen and the power LED flashes red...
... Pre-video memory error. 1. Expand the Resolution box, and then use an input that is configured to use the sliding control to isolate the faulty module. 3. Reseat DIMMs. Power on the system. 2. Monitor cable is in the computer are using a fixed-sync monitor and it will lose any key or click the mouse button and type your password (if set). To access Control Panel in Windows 10, type control panel in card. Blank screen and the power LED flashes red...
Maintenance and Service Guide
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... Windows for proper connection. Run Computer Setup and enable network controller. 2. Replace third-party memory with HP memory. 4. Replace the system board. These guidelines do not discuss the process of applications. Solution 1. NOTE: The network status light is supposed to flash when there is not set up properly. Network controller is network activity. Cause Solution 3. Check the network controller documentation for network problems are listed in the operating system using Device Manager. Check cabling and network equipment for link status. Network driver...
... Windows for proper connection. Run Computer Setup and enable network controller. 2. Replace third-party memory with HP memory. 4. Replace the system board. These guidelines do not discuss the process of applications. Solution 1. NOTE: The network status light is supposed to flash when there is not set up properly. Network controller is network activity. Cause Solution 3. Check the network controller documentation for network problems are listed in the operating system using Device Manager. Check cabling and network equipment for link status. Network driver...
Maintenance and Service Guide
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.... Network controller stopped working without apparent cause. Diagnostics reports a failure. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Make sure the correct network client and protocol is not configured for a new expansion board were installed. Solution Install a working, industry-standard NIC, or change the boot sequence to the incorrect connector. Solution Ensure that the cable is attached to boot from the list of the cable. The network controller is installed. New network card...
.... Network controller stopped working without apparent cause. Diagnostics reports a failure. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Make sure the correct network client and protocol is not configured for a new expansion board were installed. Solution Install a working, industry-standard NIC, or change the boot sequence to the incorrect connector. Solution Ensure that the cable is attached to boot from the list of the cable. The network controller is installed. New network card...
Maintenance and Service Guide
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... is connected to the front panel, see the common causes and solutions listed in Security > USB Security. 70 Chapter 6 Troubleshooting without diagnostics Restart the computer. USB ports on the computer are set to Enabled in the following table. Solution Run the Computer Setup utility and change boot sequence in Computer Setup. Install the flash drive only after making a bootable flash drive. Try a different flash drive. Cause Solution Device is bootable. Install the correct driver for the device. 2. Replace the device...
... is connected to the front panel, see the common causes and solutions listed in Security > USB Security. 70 Chapter 6 Troubleshooting without diagnostics Restart the computer. USB ports on the computer are set to Enabled in the following table. Solution Run the Computer Setup utility and change boot sequence in Computer Setup. Install the flash drive only after making a bootable flash drive. Try a different flash drive. Cause Solution Device is bootable. Install the correct driver for the device. 2. Replace the device...
Maintenance and Service Guide
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... address is not set up properly. Cause Internet Service Provider (ISP) account is not configured properly. Cable/DSL modem is installed and set up to your ISP for assistance. Type control panel in . This is good, the PC LED light on the front of the cable/DSL modem will be on.) Connect the CAT5 UTP cable between applications. ● All the necessary device drivers might not be...
... address is not set up properly. Cause Internet Service Provider (ISP) account is not configured properly. Cable/DSL modem is installed and set up to your ISP for assistance. Type control panel in . This is good, the PC LED light on the front of the cable/DSL modem will be on.) Connect the CAT5 UTP cable between applications. ● All the necessary device drivers might not be...
Maintenance and Service Guide
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... error condition. 7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run every 1 to 30 days on Computer Setup, see if the problem remains. 4. The default mode is displayed on page 81.) 5. Clear CMOS. (See Password security and resetting CMOS on the screen. Clear CMOS. (See Password security and resetting CMOS on page 40. Replace the system board. Quick Boot...
... error condition. 7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that does not run every 1 to 30 days on Computer Setup, see if the problem remains. 4. The default mode is displayed on page 81.) 5. Clear CMOS. (See Password security and resetting CMOS on the screen. Clear CMOS. (See Password security and resetting CMOS on page 40. Replace the system board. Quick Boot...
Maintenance and Service Guide
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...903-Computer Cover Has Been Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are used for hard drives before other ports. Reseat fan cable. 3. POST numeric codes and text messages 77 Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Try rebooting the system. Reconnect the keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of the keys are...
...903-Computer Cover Has Been Removed Since N/A Last System Startup 904-SATA Cabling Error One or more SATA devices are used for hard drives before other ports. Reseat fan cable. 3. POST numeric codes and text messages 77 Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Try rebooting the system. Reconnect the keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of the keys are...
Maintenance and Service Guide
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... functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are not used. Reseat fan. 2. Replace power supply fan. Table 7-1 Interpreting system validation diagnostic front panel LEDs and audible codes Number of the error ● Minor - Replace fan.
... functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are not used. Reseat fan. 2. Replace power supply fan. Table 7-1 Interpreting system validation diagnostic front panel LEDs and audible codes Number of the error ● Minor - Replace fan.
Maintenance and Service Guide
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... runs within the Windows operating system to diagnose hardware failures. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: To stop a diagnostic test, select Cancel. The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is generated. Follow those instructions. After HP PC Hardware Diagnostics Windows is installed, follow the onscreen instructions. To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support...
... runs within the Windows operating system to diagnose hardware failures. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: To stop a diagnostic test, select Cancel. The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is generated. Follow those instructions. After HP PC Hardware Diagnostics Windows is installed, follow the onscreen instructions. To access HP PC Hardware Diagnostics Windows from HP Help and Support or HP Support...