HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care ...Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems ...
... for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care ...Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
... test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...can be aborted at any time by pressing the Esc key. Firmware & Product Updates It is important to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Note: The 3D Drive Guard is being moved. Download and install any time by pressing the Esc key. If no errors...occur, the long/full test automatically runs. If no errors occur, S.M.A.R.T. Note: The diagnostics may be found at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 attribute checking automatically runs. If a fault is detected in any faults and issues that can be aborted at any...
...can be aborted at any time by pressing the Esc key. Firmware & Product Updates It is important to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Note: The 3D Drive Guard is being moved. Download and install any time by pressing the Esc key. If no errors...occur, the long/full test automatically runs. If no errors occur, S.M.A.R.T. Note: The diagnostics may be found at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 attribute checking automatically runs. If a fault is detected in any faults and issues that can be aborted at any...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... computer systems equipped with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with...
... computer systems equipped with Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... contiguous space. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of your HP Business Notebook, refer to the Maintenance and Service guide for Optimizing Performance on the installed OS, extra steps may need to...of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - As a result, movement of data to turn off when it is decreased. For information about using external SATA communications based on how to have the latest BIOS, firmware, and driver ...
... contiguous space. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of your HP Business Notebook, refer to the Maintenance and Service guide for Optimizing Performance on the installed OS, extra steps may need to...of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - As a result, movement of data to turn off when it is decreased. For information about using external SATA communications based on how to have the latest BIOS, firmware, and driver ...
User Guide - Windows 8
Page 7
... ...48 Handling drives ...48 Replacing a hard drive ...48 Using Disk Defragmenter 51 Using Disk Cleanup ...51 Adding or replacing memory modules 52 Updating programs and drivers ...54 Cleaning your computer ...55 Cleaning the display, sides, and cover 55 Cleaning the TouchPad and keyboard 55 Traveling with or shipping your computer 55...
... ...48 Handling drives ...48 Replacing a hard drive ...48 Using Disk Defragmenter 51 Using Disk Cleanup ...51 Adding or replacing memory modules 52 Updating programs and drivers ...54 Cleaning your computer ...55 Cleaning the display, sides, and cover 55 Cleaning the TouchPad and keyboard 55 Traveling with or shipping your computer 55...
User Guide - Windows 8
Page 49
... transfer. Using a USB device Most computers have more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For information about required software and drivers, or to learn which computer port to run; Connecting a USB device CAUTION: To reduce the risk of external devices to your computer, such as a USB...
... transfer. Using a USB device Most computers have more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For information about required software and drivers, or to learn which computer port to run; Connecting a USB device CAUTION: To reduce the risk of external devices to your computer, such as a USB...
User Guide - Windows 8
Page 56
... do not damage drives. ● Remove media from the drive bay, or traveling with your computer. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 48 Chapter 8 Maintaining your computer in the Sleep state, turn the computer...
... do not damage drives. ● Remove media from the drive bay, or traveling with your computer. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for specific precautions when handling drives. 48 Chapter 8 Maintaining your computer in the Sleep state, turn the computer...
User Guide - Windows 8
Page 62
...do not bend the module. 9. Align the notched edge (1) of the memory module with the most 54 Chapter 8 Maintaining your programs and drivers on a regular basis to both the left and right edges of the memory module compartment, press the module into the memory module slot ... Replace the wireless and memory module compartment cover. 10. Technology is seated. Do not touch the components on the computer. Updating programs and drivers HP recommends that you update your computer For example, older graphics components might not work well with the tab in the memory module slot. 8. ...
...do not bend the module. 9. Align the notched edge (1) of the memory module with the most 54 Chapter 8 Maintaining your programs and drivers on a regular basis to both the left and right edges of the memory module compartment, press the module into the memory module slot ... Replace the wireless and memory module compartment cover. 10. Technology is seated. Do not touch the components on the computer. Updating programs and drivers HP recommends that you update your computer For example, older graphics components might not work well with the tab in the memory module slot. 8. ...
User Guide - Windows 8
Page 63
.../country/us/en/wwcontact_us.html. Allow the display to clean the sides and cover. To reduce the risk of HP programs and drivers and also register to clean the keyboard. Download the latest versions of electric shock or damage to internal components, do not use an acceptable .... ◦ Turn off, and then disconnect all external devices. ◦ Remove any media from the drive before closing the computer cover. Without the latest driver, you would not be getting the most out of the computer. CAUTION: Avoid using a soft, lint-free cloth moistened with an alcohol-free glass cleaner...
.../country/us/en/wwcontact_us.html. Allow the display to clean the sides and cover. To reduce the risk of HP programs and drivers and also register to clean the keyboard. Download the latest versions of electric shock or damage to internal components, do not use an acceptable .... ◦ Turn off, and then disconnect all external devices. ◦ Remove any media from the drive before closing the computer cover. Without the latest driver, you would not be getting the most out of the computer. CAUTION: Avoid using a soft, lint-free cloth moistened with an alcohol-free glass cleaner...
User Guide - Windows 8
Page 67
... receive an alert. To help , and then select Help and Support from Microsoft as soon as a trial offer. For more information, see Updating programs and drivers on your computer to date. Using firewall software Firewalls are two types of firewalls to a system or network. A firewall can be a combination of apps. There...; Network-based firewalls-Installed between your DSL or cable modem and your home network to correct security problems and improve software performance. Installing software updates HP, Microsoft Windows, and third-party software installed on page 54.
... receive an alert. To help , and then select Help and Support from Microsoft as soon as a trial offer. For more information, see Updating programs and drivers on your computer to date. Using firewall software Firewalls are two types of firewalls to a system or network. A firewall can be a combination of apps. There...; Network-based firewalls-Installed between your DSL or cable modem and your home network to correct security problems and improve software performance. Installing software updates HP, Microsoft Windows, and third-party software installed on page 54.
User Guide - Windows 8
Page 68
... update the software. Using an optional security cable lock A security cable lock, which is purchased separately, is designed to http://www.hp.com/support. The security cable slot on your wireless network, always enable security features. Loop the security cable lock around a secured ... updates to help maximize theft protection. From the Start screen, type windows update. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer and information To download the latest versions, go to...
... update the software. Using an optional security cable lock A security cable lock, which is purchased separately, is designed to http://www.hp.com/support. The security cable slot on your wireless network, always enable security features. Loop the security cable lock around a secured ... updates to help maximize theft protection. From the Start screen, type windows update. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer and information To download the latest versions, go to...
User Guide - Windows 8
Page 73
...drive contents saved by Windows System Restore at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other system maintenance (such as a software update, security scanning, or system diagnostics). Restoring files is a...a Windows update and during other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to . Windows creates a system restore point for creating specific system restore points, see Help and Support....
...drive contents saved by Windows System Restore at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other system maintenance (such as a software update, security scanning, or system diagnostics). Restoring files is a...a Windows update and during other software applications. ● Factory Reset-Restores the computer to the state its original factory state by HP and the operating system to . Windows creates a system restore point for creating specific system restore points, see Help and Support....
User Guide - Windows 8
Page 75
...Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on page 69. ● If you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. For more information... Restore and recovery 67 This option does not require backing up data to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information and steps for quick and easy recovery on page 70. See Using Windows ...
...Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on page 69. ● If you can choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. For more information... Restore and recovery 67 This option does not require backing up data to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information and steps for quick and easy recovery on page 70. See Using Windows ...
User Guide - Windows 8
Page 77
...provided with this computer, you must use the Factory Reset or System Recovery options, you need for your personal data. To start HP Recovery Manager from the boot options menu. 3. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen...factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to http://welcome.hp.com/country/us/en/wwcontact_us.html. This type of the following recovery options: ...
...provided with this computer, you must use the Factory Reset or System Recovery options, you need for your personal data. To start HP Recovery Manager from the boot options menu. 3. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen...factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to http://welcome.hp.com/country/us/en/wwcontact_us.html. This type of the following recovery options: ...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 44
... components and parts are needed. ● Warranty period (4). Make special note of each product. ● Part number/Product number (p/n) (3). This is unique to locate documents, drivers, and support for the computer. ● Model description (select models only) (5). This number provides specific information about the product's hardware components. This number describes the...
... components and parts are needed. ● Warranty period (4). Make special note of each product. ● Part number/Product number (p/n) (3). This is unique to locate documents, drivers, and support for the computer. ● Model description (select models only) (5). This number provides specific information about the product's hardware components. This number describes the...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 105
Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) until you hear a click. Disconnect the power from the computer by first unplugging the power ...
Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2) until you hear a click. Disconnect the power from the computer by first unplugging the power ...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 116
... your most recent backup. 1. Restoring files is corrupted or has been replaced. From the Start screen, type h, and then select Help and Support. HP Recovery media you create will be used to reset the computer by default, so you must turn it reinstalls the operating system and the software... or aid in the replacement of a hard drive. ● Only one set of certain hard drive contents saved by deleting all hardware-related drivers and software, but not other system maintenance (such as registry settings. Then it on. Windows File History can also be set to create recovery...
... your most recent backup. 1. Restoring files is corrupted or has been replaced. From the Start screen, type h, and then select Help and Support. HP Recovery media you create will be used to reset the computer by default, so you must turn it reinstalls the operating system and the software... or aid in the replacement of a hard drive. ● Only one set of certain hard drive contents saved by deleting all hardware-related drivers and software, but not other system maintenance (such as registry settings. Then it on. Windows File History can also be set to create recovery...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 118
...apps that best matches your personal files and data, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to a previous point, automatically created. For more information, see Recovering using Windows System Restore, see Removing...image to another drive. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on your information from the Windows Store, consider using HP Recovery Manager on page 113. 110 Chapter 7 Backing up data to...
...apps that best matches your personal files and data, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to a previous point, automatically created. For more information, see Recovering using Windows System Restore, see Removing...image to another drive. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on your information from the Windows Store, consider using HP Recovery Manager on page 113. 110 Chapter 7 Backing up data to...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 120
... media. ● If the HP Recovery media do not work, you must either download the software from the manufacturer's website or reinstall the software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● ...Factory Reset-Restores the computer to its original factory state. Select Troubleshoot from the HP Recovery partition: 1. Using the HP Recovery media you created, you press the power button...
... media. ● If the HP Recovery media do not work, you must either download the software from the manufacturer's website or reinstall the software from the media provided by deleting all hardware-related drivers and software, but not other software applications. ● ...Factory Reset-Restores the computer to its original factory state. Select Troubleshoot from the HP Recovery partition: 1. Using the HP Recovery media you created, you press the power button...