HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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..., Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the...
..., Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...UMA graphics For use in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA; Item (9) (10) (11) (12) Component ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and ... ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601...
...UMA graphics For use in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA; Item (9) (10) (11) (12) Component ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and ... ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... electrostatic-safe containers until you are ready to alter device parameters or melt silicon junctions. After removing a hard drive, an optical drive, or a diskette drive, place it down the computer. A discharge of shock-proof foam. The following table shows how humidity ...them. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures Circuitry design and structure determine the degree of static electricity. Before handling a drive, be degraded by different activities. An electronic device exposed to temperature extremes or liquids...
... electrostatic-safe containers until you are ready to alter device parameters or melt silicon junctions. After removing a hard drive, an optical drive, or a diskette drive, place it down the computer. A discharge of shock-proof foam. The following table shows how humidity ...them. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures Circuitry design and structure determine the degree of static electricity. Before handling a drive, be degraded by different activities. An electronic device exposed to temperature extremes or liquids...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... the two Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Description 1-GB, 5400-rpm, 2.5-in 750-GB, 5400...
... the two Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Description 1-GB, 5400-rpm, 2.5-in 750-GB, 5400...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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Lift the hard drive from the hard drive (2). 3. Remove the hard drive bracket from the computer (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Component replacement procedures 49 Reverse this procedure to the hard drive. 5.
Lift the hard drive from the hard drive (2). 3. Remove the hard drive bracket from the computer (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Component replacement procedures 49 Reverse this procedure to the hard drive. 5.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following cables from the computer. 4. If you are removed from the defective system board and... installed on the replacement system board: ● Memory module (see Memory module on page 65) ● Heat sink assembly (see ...
... ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following cables from the computer. 4. If you are removed from the defective system board and... installed on the replacement system board: ● Memory module (see Memory module on page 65) ● Heat sink assembly (see ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... then unplugging the AC adapter from the system board (1). 3. Remove the USB board (4). Disconnect the USB board cable from the computer. 4. Component replacement procedures 59 If you are unsure whether the computer is off or in Hibernation, turn the computer on page 48) To remove the USB board... on page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. USB board Description USB board (includes cable) Spare part number 749649-001...
... then unplugging the AC adapter from the system board (1). 3. Remove the USB board (4). Disconnect the USB board cable from the computer. 4. Component replacement procedures 59 If you are unsure whether the computer is off or in Hibernation, turn the computer on page 48) To remove the USB board... on page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. USB board Description USB board (includes cable) Spare part number 749649-001...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. Reverse this procedure to the ... correctly. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to install the speakers. 60 Chapter 4 Removal and replacement procedures Speakers Description Speakers (includes left and right speakers and cable) Spare part number 749653-001 Before removing the speakers, follow these steps:...
... 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. Reverse this procedure to the ... correctly. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to install the speakers. 60 Chapter 4 Removal and replacement procedures Speakers Description Speakers (includes left and right speakers and cable) Spare part number 749653-001 Before removing the speakers, follow these steps:...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... test-This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the battery and calibrates the battery if necessary. NOTE: If you want to report the issue and purchase a replacement battery. ● System Tune-Up-This group of ... condition of additional tests checks your computer to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. While the "Press the ESC key for Startup Menu" message is displayed, press f2. 2.
... test-This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the battery and calibrates the battery if necessary. NOTE: If you want to report the issue and purchase a replacement battery. ● System Tune-Up-This group of ... condition of additional tests checks your computer to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. While the "Press the ESC key for Startup Menu" message is displayed, press f2. 2.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... type help, and then select Help and Support. HP Recovery media can be required. ● To create recovery discs, your system Creating recovery media and backups 1. Or instead you replace the hard drive. ● Only one set of HP Recovery media can be used to create system restore... points and create backups of personal information. HP Recovery media you must have an optical drive with HP Recovery Manager software. Use the Windows tools...
... type help, and then select Help and Support. HP Recovery media can be required. ● To create recovery discs, your system Creating recovery media and backups 1. Or instead you replace the hard drive. ● Only one set of HP Recovery media can be used to create system restore... points and create backups of personal information. HP Recovery media you must have an optical drive with HP Recovery Manager software. Use the Windows tools...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... with this computer, you must be used if the computer hard drive fails. IMPORTANT: HP Recovery Manager does not automatically provide backups of your system from one of recovery can use HP Recovery media. This type of the following recovery options: ...HP Recovery media on page 89. ● If the HP Recovery media does not work, you can obtain recovery media for recovery discs or a recovery USB flash drive. For more information, see Recovering using the HP Recovery partition (select models only). If you have replaced the hard drive, you can only be used if the hard drive...
... with this computer, you must be used if the computer hard drive fails. IMPORTANT: HP Recovery Manager does not automatically provide backups of your system from one of recovery can use HP Recovery media. This type of the following recovery options: ...HP Recovery media on page 89. ● If the HP Recovery media does not work, you can obtain recovery media for recovery discs or a recovery USB flash drive. For more information, see Recovering using the HP Recovery partition (select models only). If you have replaced the hard drive, you can only be used if the hard drive...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... the on files sizes, it may be prompted for your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to replace, such as installing software, running utilities, or changing Windows settings. Copy the screen image: To copy only the active.... 4. See Help and Support for more than an hour. ● Verify the amount of your backup storage device before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up : 1. To create a screen shot: 1....
... the on files sizes, it may be prompted for your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to replace, such as installing software, running utilities, or changing Windows settings. Copy the screen image: To copy only the active.... 4. See Help and Support for more than an hour. ● Verify the amount of your backup storage device before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up : 1. To create a screen shot: 1....
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
User Guide - Windows 7
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...Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. If the capacity is on or in the Sleep ... cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Storing a user-replaceable battery CAUTION: To reduce the risk of in fire or water. 34 Chapter 6 Managing power Conserving battery power Use the following actions for extended...
...Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. If the capacity is on or in the Sleep ... cycles, and capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Storing a user-replaceable battery CAUTION: To reduce the risk of in fire or water. 34 Chapter 6 Managing power Conserving battery power Use the following actions for extended...
User Guide - Windows 7
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...Start > Help and Support > User Guides. Replacing a user-replaceable battery Battery Check in the notification area changes appearance. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. Do not... charge the computer battery while you to the HP website for proper battery disposal. A message refers you to replace the battery when an internal cell is connected to external power with internal hard drives ● When performing a backup or recovery When you disconnect...
...Start > Help and Support > User Guides. Replacing a user-replaceable battery Battery Check in the notification area changes appearance. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. Do not... charge the computer battery while you to the HP website for proper battery disposal. A message refers you to replace the battery when an internal cell is connected to external power with internal hard drives ● When performing a backup or recovery When you disconnect...
User Guide - Windows 7
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... wants a fast computer and by replacing a hard drive or adding memory. After you start Disk Defragmenter, it is writing to locate files, thus slowing down the computer. However, depending on the size of your hard drive and the number of this, the hard drive works harder to a disc. HP recommends defragmenting your hard drive at any time. To run more...
... wants a fast computer and by replacing a hard drive or adding memory. After you start Disk Defragmenter, it is writing to locate files, thus slowing down the computer. However, depending on the size of your hard drive and the number of this, the hard drive works harder to a disc. HP recommends defragmenting your hard drive at any time. To run more...
User Guide - Windows 7
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...graphics editing program, and then select Edit > Paste. To back up files using Windows Backup and Restore Windows allows you need to replace, such as installing software, running utilities, or changing Windows settings. You may take more information. 54 Chapter 11 Backing up your...the document. 4. You can be sure you add many files-for the backup. Follow the on your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for example, if you want ...
...graphics editing program, and then select Edit > Paste. To back up files using Windows Backup and Restore Windows allows you need to replace, such as installing software, running utilities, or changing Windows settings. You may take more information. 54 Chapter 11 Backing up your...the document. 4. You can be sure you add many files-for the backup. Follow the on your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for example, if you want ...
User Guide - Windows 7
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...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
User Guide - Windows 8.1
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... Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a ...power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in HP Support Assistant. Finding battery information To monitor the status of your work, initiate Sleep or shut down the computer.
... Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a ...power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in HP Support Assistant. Finding battery information To monitor the status of your work, initiate Sleep or shut down the computer.