Start Here
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...1. Type support in the taskbar. 2. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. Limited Warranty* ● Specific warranty information about this computer To access this app, click the Start button, and then click Get ● started. ...details for your computer To access the latest user guide, go tohttp://www.hp.com/support, and select your name, phone number, and postal address. 8 Chapter 4 More HP resources or - Select My PC, select the Specifications tab, and then select Online user guides. Click the question mark icon...
...1. Type support in the taskbar. 2. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. Limited Warranty* ● Specific warranty information about this computer To access this app, click the Start button, and then click Get ● started. ...details for your computer To access the latest user guide, go tohttp://www.hp.com/support, and select your name, phone number, and postal address. 8 Chapter 4 More HP resources or - Select My PC, select the Specifications tab, and then select Online user guides. Click the question mark icon...
Maintenance and Service Guide
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... previous system restore point 96 Restoring specific files ...96 Restoring specific files using Windows Backup and Restore 96 Recovering the original system using HP Recovery Manager 96 What you need to know 96 Recovering using HP Recovery partition (select products only 97... Removing the HP Recovery partition (select products only 103 11 Using HP PC Hardware Diagnostics (UEFI 105 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 105 12 Specifications ...107 Computer specifications ...107 39.6-cm (15.6-in) display specifications ...108 Hard drive specifications, hybrid drives...
... previous system restore point 96 Restoring specific files ...96 Restoring specific files using Windows Backup and Restore 96 Recovering the original system using HP Recovery Manager 96 What you need to know 96 Recovering using HP Recovery partition (select products only 97... Removing the HP Recovery partition (select products only 103 11 Using HP PC Hardware Diagnostics (UEFI 105 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 105 12 Specifications ...107 Computer specifications ...107 39.6-cm (15.6-in) display specifications ...108 Hard drive specifications, hybrid drives...
Maintenance and Service Guide
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M.2 solid-state drive specifications ...110 DVD±RW SuperMulti DL Drive specifications ...111 13 Statement of memory volatility ...113 Nonvolatile memory usage ...117 Questions and answers ...119 Using HP Sure Start (select models only) ...120 14 Power cord set requirements ...121 Requirements for all countries ...121 Requirements for specific countries and regions 122 15 Recycling ...125 Index ...127 viii
M.2 solid-state drive specifications ...110 DVD±RW SuperMulti DL Drive specifications ...111 13 Statement of memory volatility ...113 Nonvolatile memory usage ...117 Questions and answers ...119 Using HP Sure Start (select models only) ...120 14 Power cord set requirements ...121 Requirements for all countries ...121 Requirements for specific countries and regions 122 15 Recycling ...125 Index ...127 viii
Maintenance and Service Guide
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.... 3. Most BIOS updates on -screen instructions. or - Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Select Exit, select No, and then follow the on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt... Utility (BIOS). Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in the taskbar search box, and then select the HP Support Assistant app. - Select Main, select System Information, and then make note of Setup Utility (BIOS) may be in the taskbar. ...
.... 3. Most BIOS updates on -screen instructions. or - Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Select Exit, select No, and then follow the on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt... Utility (BIOS). Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in the taskbar search box, and then select the HP Support Assistant app. - Select Main, select System Information, and then make note of Setup Utility (BIOS) may be in the taskbar. ...
Maintenance and Service Guide
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... System Restore also saves shadow copies of files that is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. Periodically, whenever the computer is . How completely you download a virus or the system stops working properly. As you add new...system restore point is important to you may have been changed since the last restore point, but it . For more information about using HP Recovery Manager on a regular basis. 94 Chapter 9 Backing up system and personal information Your computer stores information that have installed. Backing ...
... System Restore also saves shadow copies of files that is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. Periodically, whenever the computer is . How completely you download a virus or the system stops working properly. As you add new...system restore point is important to you may have been changed since the last restore point, but it . For more information about using HP Recovery Manager on a regular basis. 94 Chapter 9 Backing up system and personal information Your computer stores information that have installed. Backing ...
Maintenance and Service Guide
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... backup discs before you back up. ● You should back up: - After adding information that is hard to remove a malicious program. - To restore, see Restoring specific files using Windows Backup and Restore on -screen instructions to improve the security of free space on files sizes, it may be sure you have...
... backup discs before you back up. ● You should back up: - After adding information that is hard to remove a malicious program. - To restore, see Restoring specific files using Windows Backup and Restore on -screen instructions to improve the security of free space on files sizes, it may be sure you have...
Maintenance and Service Guide
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... Control Panel > System and Security > Backup and Restore. 2. Restoring specific files is useful. In the left pane, click System Protection. 3. Click the System Protection tab. 4. If you have backed up before using HP Recovery Manager to recover your system. ● A system recovery must either...reinstall the software from the Recycle Bin, or if files become corrupt, restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager HP Recovery Manager software allows you to its original factory state. Click System Restore,...
... Control Panel > System and Security > Backup and Restore. 2. Restoring specific files is useful. In the left pane, click System Protection. 3. Click the System Protection tab. 4. If you have backed up before using HP Recovery Manager to recover your system. ● A system recovery must either...reinstall the software from the Recycle Bin, or if files become corrupt, restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager HP Recovery Manager software allows you to its original factory state. Click System Restore,...
Maintenance and Service Guide
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...system so that are two options to download HP PC Hardware Diagnostics to download and create the HP UEFI support environment because only .exe files are provided in the following order: a. b. Go to a USB device 105 The BIOS searches three places for a specific product 1. Go to stop a diagnostic ...test, press esc. To start diagnostics on -screen instructions. BIOS 3. This ID code can isolate hardware failures from issues that it can then be in notebook mode and you need to http://www.hp.com/go/techcenter/pcdiags...
...system so that are two options to download HP PC Hardware Diagnostics to download and create the HP UEFI support environment because only .exe files are provided in the following order: a. b. Go to a USB device 105 The BIOS searches three places for a specific product 1. Go to stop a diagnostic ...test, press esc. To start diagnostics on -screen instructions. BIOS 3. This ID code can isolate hardware failures from issues that it can then be in notebook mode and you need to http://www.hp.com/go/techcenter/pcdiags...
Maintenance and Service Guide
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The device operates well within this range of temperatures. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 3 cell battery 4 cell battery 1994 g 2040 g 4.40 lb 4.50 lb Input... 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. 12 Specifications Computer specifications Metric U.S. Computer specifications 107
The device operates well within this range of temperatures. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 3 cell battery 4 cell battery 1994 g 2040 g 4.40 lb 4.50 lb Input... 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. 12 Specifications Computer specifications Metric U.S. Computer specifications 107
Maintenance and Service Guide
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... accessible capacity is less. NOTE: Certain restrictions and exclusions apply. 39.6-cm (15.6-in) display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Graphics adapter Thickness Metric 39.6-cm 1366x768 (HD) 1920x1080 (FHD) ...BrightView 200 nits (touch) 220 nits (non-touch) SVA WLED eDP 3.2 mm (touch) 3.8 mm (non-touch) U.S. 15.6-in Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height 5 mm Length 100.2 mm Width 69.9 mm Weight 70.0 g Form Factor 2.5 inch...
... accessible capacity is less. NOTE: Certain restrictions and exclusions apply. 39.6-cm (15.6-in) display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Graphics adapter Thickness Metric 39.6-cm 1366x768 (HD) 1920x1080 (FHD) ...BrightView 200 nits (touch) 220 nits (non-touch) SVA WLED eDP 3.2 mm (touch) 3.8 mm (non-touch) U.S. 15.6-in Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height 5 mm Length 100.2 mm Width 69.9 mm Weight 70.0 g Form Factor 2.5 inch...
Maintenance and Service Guide
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Actual accessible capacity is less. Contact technical support for details. Hard drive specifications 109 NOTE: Certain restrictions and exclusions apply. Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm ...
Actual accessible capacity is less. Contact technical support for details. Hard drive specifications 109 NOTE: Certain restrictions and exclusions apply. Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm ...
Maintenance and Service Guide
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...: Certain restrictions and exclusions apply. Actual accessible capacity is less. M.2 solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 ...
...: Certain restrictions and exclusions apply. Actual accessible capacity is less. M.2 solid-state drive specifications 128-GB* 256-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 ...
Maintenance and Service Guide
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... Start BIOS code, EC Embedded Controller. data. Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) HP Sure Start flash 2 MBytes (select models only) Does this memory when the information. functional. The specific write- Select Find your product, and then follow Nonvolatile memory usage 117 this memory write-protected? firmware, and critical PC...
... Start BIOS code, EC Embedded Controller. data. Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) HP Sure Start flash 2 MBytes (select models only) Does this memory when the information. functional. The specific write- Select Find your product, and then follow Nonvolatile memory usage 117 this memory write-protected? firmware, and critical PC...
Maintenance and Service Guide
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...firmware upgrade is updated via Intel hardware protection to this and firmware. Yes Stores Fingerprint reader memory is removed? enrollment in only specific ZBook and EliteBook models. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN.... administrator using the Only firmware updates Management Engine (MEBx) digitally signed by an administrator to have access to http://www.hp.com/ support. memory? writing data to this How is typically manufacturer that have been registered by Intel setup utility. the...
...firmware upgrade is updated via Intel hardware protection to this and firmware. Yes Stores Fingerprint reader memory is removed? enrollment in only specific ZBook and EliteBook models. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN.... administrator using the Only firmware updates Management Engine (MEBx) digitally signed by an administrator to have access to http://www.hp.com/ support. memory? writing data to this How is typically manufacturer that have been registered by Intel setup utility. the...
Maintenance and Service Guide
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Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark ... be on each element. 122 Chapter 14 Power cord set fittings (appliance coupler and wall plug) must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. Power cord set requirements CSA or C-UL mark.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark ... be on each element. 122 Chapter 14 Power cord set fittings (appliance coupler and wall plug) must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. Power cord set requirements CSA or C-UL mark.
Maintenance and Service Guide
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... wall plug) must be Type H05VV-F 3X0.75mm2 conductor size. The flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. For 127 V ac, the flexible cord must be Type VCTF, 3-conductor, ...cord must be printed on each element. For 240 V ac, the flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Requirements for specific countries and regions 123 The appliance coupler, flexible cord, and wall plug must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug ...
... wall plug) must be Type H05VV-F 3X0.75mm2 conductor size. The flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. For 127 V ac, the flexible cord must be Type VCTF, 3-conductor, ...cord must be printed on each element. For 240 V ac, the flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Requirements for specific countries and regions 123 The appliance coupler, flexible cord, and wall plug must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug ...
Maintenance and Service Guide
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... 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display 21 left side 23 right side 22 top 24 computer major components, illustrated 31 computer specifications 107 connector, power 23 connectors, service considerations 43 D deleted files restoring 96 display assembly illustrated...
... 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display 21 left side 23 right side 22 top 24 computer major components, illustrated 31 computer specifications 107 connector, power 23 connectors, service considerations 43 D deleted files restoring 96 display assembly illustrated...
Maintenance and Service Guide
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...67 hinges illustrated 38 removing 80, 81 HP PC Hardware Diagnostics (UEFI) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad,... requirements for all countries 121 requirements for specific countries and regions 122 set requirements 121 spare part numbers 37 power lights, identifying 22 power requirements 4, 9, 12, 16, 19 processor product description 1, 5, 10, 13, 16 product description audio 3, 8, 11, 15, 18 chipset 6, 13, 17 display ...
...67 hinges illustrated 38 removing 80, 81 HP PC Hardware Diagnostics (UEFI) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad,... requirements for all countries 121 requirements for specific countries and regions 122 set requirements 121 spare part numbers 37 power lights, identifying 22 power requirements 4, 9, 12, 16, 19 processor product description 1, 5, 10, 13, 16 product description audio 3, 8, 11, 15, 18 chipset 6, 13, 17 display ...
Maintenance and Service Guide
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...15, 19 product name 1, 5, 10, 13, 16 product name and number, computer 30 R recover options 101 recovering from the recovery discs 97 recovering the original system 96 recovery 96 discs 100, 102 HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP... 65 spare part number 35, 40, 65 solid-state drive board illustrated 35, 66 removing 66 speakers identifying 29 illustrated 32 removing 59 specifications computer 107 display 108 DVD±RW SuperMulti DL Drive 111 hard drive 108, 109 M.2 solid-state drive 110 optical drive 111 supported ...
...15, 19 product name 1, 5, 10, 13, 16 product name and number, computer 30 R recover options 101 recovering from the recovery discs 97 recovering the original system 96 recovery 96 discs 100, 102 HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP... 65 spare part number 35, 40, 65 solid-state drive board illustrated 35, 66 removing 66 speakers identifying 29 illustrated 32 removing 59 specifications computer 107 display 108 DVD±RW SuperMulti DL Drive 111 hard drive 108, 109 M.2 solid-state drive 110 optical drive 111 supported ...