User Guide
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Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...1 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 Touchpad ...7 Touchpad settings ...7 Lights ...8 Button, vent, and speakers ...9 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select ...
Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...1 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 Touchpad ...7 Touchpad settings ...7 Lights ...8 Button, vent, and speakers ...9 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select ...
User Guide
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... the display ...35 Cleaning the sides or cover 35 Cleaning the touchpad, keyboard, or mouse (select products only 35 Traveling with or shipping your computer ...35 8 Securing your computer and information ...37 Using passwords ...37 Setting Windows passwords ...37 Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...39 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network ...40...
... the display ...35 Cleaning the sides or cover 35 Cleaning the touchpad, keyboard, or mouse (select products only 35 Traveling with or shipping your computer ...35 8 Securing your computer and information ...37 Using passwords ...37 Setting Windows passwords ...37 Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...39 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network ...40...
User Guide
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... needed, decrease or increase brightness for well-lit or darker environments. Decreases the screen brightness incrementally as long as you hold the key. On select products, you can adjust the brightness of a DVD or a BD. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to the descriptions in Windows 10" webpage. To turn the keyboard...
... needed, decrease or increase brightness for well-lit or darker environments. Decreases the screen brightness incrementally as long as you hold the key. On select products, you can adjust the brightness of a DVD or a BD. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to the descriptions in Windows 10" webpage. To turn the keyboard...
User Guide
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... power state of your wireless devices, not the status of each device communicates directly with one or more wireless devices, and one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your computer and a wired or wireless network connection. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
... power state of your wireless devices, not the status of each device communicates directly with one or more wireless devices, and one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your computer and a wired or wireless network connection. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
User Guide
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... enables you are called headsets. To view or change system sounds, or manage audio devices. Follow the device manufacturer's instructions. Connect one of personal injury, lower the volume setting before putting on a high-definition TV or monitor, connect the high-definition device according to a network. Connecting headsets WARNING! Using video Your computer is connected to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific...
... enables you are called headsets. To view or change system sounds, or manage audio devices. Follow the device manufacturer's instructions. Connect one of personal injury, lower the volume setting before putting on a high-definition TV or monitor, connect the high-definition device according to a network. Connecting headsets WARNING! Using video Your computer is connected to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific...
User Guide
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... HP Support Assistant app. - NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that your work, initiate Sleep...
... HP Support Assistant app. - NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that your work, initiate Sleep...
User Guide
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... 1. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the Diagnostics section, select HP Battery Check.
... 1. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the Diagnostics section, select HP Battery Check.
User Guide
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... select Windows Update settings. 2. Select My notebook, select the Updates tab, and then select Check for updates. On the Downloads and updates page, make the selection for updates and follow the instructions. To update drivers: 1. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you do not get the most recent gaming software. For example, older graphics components might not work well...
... select Windows Update settings. 2. Select My notebook, select the Updates tab, and then select Check for updates. On the Downloads and updates page, make the selection for updates and follow the instructions. To update drivers: 1. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you do not get the most recent gaming software. For example, older graphics components might not work well...
User Guide
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... volume up button. - Turn on or restart the tablet, and then quickly hold down button. - Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). To set, change, or delete an administrator or power-on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Select Security, and then follow the on-screen instructions...
... volume up button. - Turn on or restart the tablet, and then quickly hold down button. - Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). To set, change, or delete an administrator or power-on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Select Security, and then follow the on-screen instructions...
User Guide
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..., always enable security features to your computer, follow the on -screen instructions. 3. You can install these updates automatically. Installing software updates HP, Windows, and third-party software installed on your computer and information Select the Start button, select Settings, and then select Update & Security. 2. To connect a security cable to protect your wireless network When you receive an alert. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 40...
..., always enable security features to your computer, follow the on -screen instructions. 3. You can install these updates automatically. Installing software updates HP, Windows, and third-party software installed on your computer and information Select the Start button, select Settings, and then select Update & Security. 2. To connect a security cable to protect your wireless network When you receive an alert. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 40...
User Guide
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... an optional docking device, or connected to install the update. Select Updates, and then select Check for example, filename.exe). Follow the on your hard drive where the BIOS update is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. NOTE: After a message on battery power, docked in the taskbar. 2. Do not download or install a BIOS update while the computer is more recent than your hard drive designation. Type support in...
... an optional docking device, or connected to install the update. Select Updates, and then select Check for example, filename.exe). Follow the on your hard drive where the BIOS update is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. NOTE: After a message on battery power, docked in the taskbar. 2. Do not download or install a BIOS update while the computer is more recent than your hard drive designation. Type support in...
User Guide
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....hp.com/support. 2. When HP PC Hardware Diagnostics UEFI detects a failure that displays on -screen instructions to select the specific Windows diagnostics version to be downloaded to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Service Center page appears with your computer or USB flash drive. or - To download HP PC Hardware Diagnostics Windows by the operating system or other software components. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware...
....hp.com/support. 2. When HP PC Hardware Diagnostics UEFI detects a failure that displays on -screen instructions to select the specific Windows diagnostics version to be downloaded to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Service Center page appears with your computer or USB flash drive. or - To download HP PC Hardware Diagnostics Windows by the operating system or other software components. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware...
User Guide
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... charge 29 battery information, finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing 49 bottom components 12 buttons left touchpad 7 power 9 right touchpad 7 C camera identifying 6 using 19 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 34 cleaning your computer 34 components bottom 12 display 6 keyboard area 7 left side 5 right side 4 connecting to a network 15 connecting to a wireless network 15 connecting...
... charge 29 battery information, finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 15, 17 Bluetooth label 14 boot order, changing 49 bottom components 12 buttons left touchpad 7 power 9 right touchpad 7 C camera identifying 6 using 19 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 34 cleaning your computer 34 components bottom 12 display 6 keyboard area 7 left side 5 right side 4 connecting to a network 15 connecting to a wireless network 15 connecting...
User Guide
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... updating programs and drivers 34 managing power 27 MEID number 17 MicroSD memory card reader, identifying 5 Miracast 22 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light, identifying 8 mute microphone action key 12 mute volume action key 12 N network jack, identifying 4 next track action key 11 O one-finger slide touch screen gesture 25 operating environment 52 operating system controls 15 P passwords Setup Utility (BIOS) 38 Windows 37 pause action key 11 play action key 11 ports HDMI 4, 20 USB SuperSpeed 4 USB Type-C 5, 22 power battery...
... updating programs and drivers 34 managing power 27 MEID number 17 MicroSD memory card reader, identifying 5 Miracast 22 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light, identifying 8 mute microphone action key 12 mute volume action key 12 N network jack, identifying 4 next track action key 11 O one-finger slide touch screen gesture 25 operating environment 52 operating system controls 15 P passwords Setup Utility (BIOS) 38 Windows 37 pause action key 11 play action key 11 ports HDMI 4, 20 USB SuperSpeed 4 USB Type-C 5, 22 power battery...
User Guide
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... 5 using passwords 37 using the keyboard and optional mouse 26 using the touchpad 23 V vents, identifying 9, 12 video HDMI port 20 USB Type-C 22 wireless displays 22 video, using 20 volume adjusting 11, 12 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 19 using 39 Windows key, identifying 10 Windows passwords 37 Windows tools, using 48 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network (WLAN) connecting 16 corporate WLAN connection 16 functional range...
... 5 using passwords 37 using the keyboard and optional mouse 26 using the touchpad 23 V vents, identifying 9, 12 video HDMI port 20 USB Type-C 22 wireless displays 22 video, using 20 volume adjusting 11, 12 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 19 using 39 Windows key, identifying 10 Windows passwords 37 Windows tools, using 48 wired network (LAN) 18 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 wireless light 15 wireless network (WLAN) connecting 16 corporate WLAN connection 16 functional range...
Maintenance and Service Guide
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.... 5 Removal and replacement procedures for Authorized Service Provider only parts. Computer feet Description Computer feet (included in Hibernation, turn the computer on supported parts for your computer, go to http://partsurfer.hp.com, select your computer. Disconnect all external devices from the computer. 3. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal...
.... 5 Removal and replacement procedures for Authorized Service Provider only parts. Computer feet Description Computer feet (included in Hibernation, turn the computer on supported parts for your computer, go to http://partsurfer.hp.com, select your computer. Disconnect all external devices from the computer. 3. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal...
Maintenance and Service Guide
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...;1 WiFi + Bluetooth 5 Combo Adapter (non-vPro) (MU-MIMO supported) Spare part number 863934-855 924813-855 L17365-005 L21480-005 L25889-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Authorized Service Provider parts Disconnect the power from the computer by the governmental agency that secures the WLAN module to restore device functionality, and then contact support. Disconnect the WLAN antenna cables...
...;1 WiFi + Bluetooth 5 Combo Adapter (non-vPro) (MU-MIMO supported) Spare part number 863934-855 924813-855 L17365-005 L21480-005 L25889-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Authorized Service Provider parts Disconnect the power from the computer by the governmental agency that secures the WLAN module to restore device functionality, and then contact support. Disconnect the WLAN antenna cables...
Maintenance and Service Guide
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... your computer. If the update is connected to the hard drive. Double-click the file that has an .exe extension (for updates and messages. 3. Type support in the taskbar. 2. Type file in an optional docking device, or connected to reliable external power using the AC adapter. b. Using the hard drive path you recorded earlier, open the folder that appear on your hard drive. 66 Chapter 6 Using Setup Utility (BIOS) The BIOS installation begins. 5. Select Updates, and then select...
... your computer. If the update is connected to the hard drive. Double-click the file that has an .exe extension (for updates and messages. 3. Type support in the taskbar. 2. Type file in an optional docking device, or connected to reliable external power using the AC adapter. b. Using the hard drive path you recorded earlier, open the folder that appear on your hard drive. 66 Chapter 6 Using Setup Utility (BIOS) The BIOS installation begins. 5. Select Updates, and then select...
Maintenance and Service Guide
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... speaker volume 14 switch screen image 14 using 14 Adhesive tape kit 24 airplane mode key 14 antennas illustrated 24, 57 removing 63 audio adjusting volume 14 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 67 backups 67 battery illustrated 20, 35 removing 35 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 17 boot order, changing 68 bottom components 15 bottom cover illustrated 22 removing 33 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service...
... speaker volume 14 switch screen image 14 using 14 Adhesive tape kit 24 airplane mode key 14 antennas illustrated 24, 57 removing 63 audio adjusting volume 14 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 67 backups 67 battery illustrated 20, 35 removing 35 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 17 boot order, changing 68 bottom components 15 bottom cover illustrated 22 removing 33 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service...
Maintenance and Service Guide
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... 68 media 68 USB flash drive 68 recovery media creating using HP Cloud Recovery Download Tool 67 creating using Windows tools 67 regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 72 using 72 removal/replacement preliminaries 27 procedures 31 restoring 67 right side components 7 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 14 Screw Kit 25 security cable slot, identifying 8 security, product description 4 serial number, computer 16 service...
... 68 media 68 USB flash drive 68 recovery media creating using HP Cloud Recovery Download Tool 67 creating using Windows tools 67 regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 72 using 72 removal/replacement preliminaries 27 procedures 31 restoring 67 right side components 7 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 14 Screw Kit 25 security cable slot, identifying 8 security, product description 4 serial number, computer 16 service...