Maintenance and Service Guide
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...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 7 Backing up, restoring, and recovering ...49 Creating recovery media and backups ...49 Creating HP Recovery media (select products only 49 Using Windows tools ...50 Restore and recovery ...50 8 Using HP PC Hardware Diagnostics (UEFI) ...51 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 51 9 Specifications ...53 Computer specifications ...53 35.56 cm (14-in) display specifications ...54 Hard drive specifications ...54 10 Power cord set...
...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 7 Backing up, restoring, and recovering ...49 Creating recovery media and backups ...49 Creating HP Recovery media (select products only 49 Using Windows tools ...50 Restore and recovery ...50 8 Using HP PC Hardware Diagnostics (UEFI) ...51 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 51 9 Specifications ...53 Computer specifications ...53 35.56 cm (14-in) display specifications ...54 Hard drive specifications ...54 10 Power cord set...
Maintenance and Service Guide
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... (5) USB 2.0 port (6) USB 3.0 port (7) Vent Display Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Enables airflow to video conference and chat online using streaming video. To access this guide: Display 3 Some products allow you to cool internal components. NOTE: The computer fan starts up automatically to communicate with wireless local area networks (WLANs). (2) Webcam Records video and captures photographs. For optimal transmission, keep the areas immediately around the antenna free...
... (5) USB 2.0 port (6) USB 3.0 port (7) Vent Display Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Enables airflow to video conference and chat online using streaming video. To access this guide: Display 3 Some products allow you to cool internal components. NOTE: The computer fan starts up automatically to communicate with wireless local area networks (WLANs). (2) Webcam Records video and captures photographs. For optimal transmission, keep the areas immediately around the antenna free...
Maintenance and Service Guide
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... known as disk drives, display, keyboard, mouse, and printer). To check for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. Errors can prevent the computer from operating properly. ▲ Turn on page 47). 2. Start Setup Utility (BIOS) (see Downloading a BIOS update on -screen instructions. Updating Setup Utility (BIOS) Updated versions of the BIOS version. 3. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the...
... known as disk drives, display, keyboard, mouse, and printer). To check for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. Errors can prevent the computer from operating properly. ▲ Turn on page 47). 2. Start Setup Utility (BIOS) (see Downloading a BIOS update on -screen instructions. Updating Setup Utility (BIOS) Updated versions of the BIOS version. 3. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the...
Maintenance and Service Guide
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... to reliable external power using the AC adapter. NOTE: After a message on the screen after it to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. If the update is complete. Follow any device, cable, or cord. Click Updates, and then click Check for example, filename.exe). The hard drive designation is downloaded. Type support in the taskbar search box, and then select File Explorer. 2. Make a note...
... to reliable external power using the AC adapter. NOTE: After a message on the screen after it to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. If the update is complete. Follow any device, cable, or cord. Click Updates, and then click Check for example, filename.exe). The hard drive designation is downloaded. Type support in the taskbar search box, and then select File Explorer. 2. Make a note...
Maintenance and Service Guide
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... computer model. ● Use Windows tools to create system restore points and create backups of the Recovery partition and the Windows partition. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to a USB port on the HP website. You can also use a high-quality blank USB flash drive. ◦ If your system from HP. If you cannot create DVD media yourself...
... computer model. ● Use Windows tools to create system restore points and create backups of the Recovery partition and the Windows partition. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to a USB port on the HP website. You can also use a high-quality blank USB flash drive. ◦ If your system from HP. If you cannot create DVD media yourself...
Maintenance and Service Guide
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..., 30 H hard drive product description 1 removal 23 spare part numbers 12, 23 specifications 54 HDMI port identifying 2 heat sink removal 30 spare part numbers 12, 30 hinge kit spare part number 13 HP PC Hardware Diagnostics (UEFI) using 51 HP Recovery media creating 49 J jacks audio-out (headphone)/audio-in (microphone) 4 network 2 RJ-45 (network) 2 K keys esc 8 fn 8 Windows 8 L labels serial number 9 lights power light 6 RJ-45 (network) status 2 M memory removal 25 spare part number 12 spare part numbers 25 memory card reader, identifying 4 memory card, identifying 4 memory module product...
..., 30 H hard drive product description 1 removal 23 spare part numbers 12, 23 specifications 54 HDMI port identifying 2 heat sink removal 30 spare part numbers 12, 30 hinge kit spare part number 13 HP PC Hardware Diagnostics (UEFI) using 51 HP Recovery media creating 49 J jacks audio-out (headphone)/audio-in (microphone) 4 network 2 RJ-45 (network) 2 K keys esc 8 fn 8 Windows 8 L labels serial number 9 lights power light 6 RJ-45 (network) status 2 M memory removal 25 spare part number 12 spare part numbers 25 memory card reader, identifying 4 memory card, identifying 4 memory module product...
Maintenance and Service Guide
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...description audio 1 display panel 1 Ethernet 1 external media cards 1 hard drive 1 memory module 1 microphone 1 operating system 1 optical drive dummy 1 ports 1 power requirements 1 processors 1 product name 1 security 1 serviceability 1 video 1 wireless 1 product name 1 product name and number, computer 9 R recover options 50 recovery discs 49 supported discs 49 recovery media creating 49 regulatory information 9 removal/replacement procedures 20 RJ-45 (network) jack, identifying 2 RJ-45 (network) status lights, identifying 2 RTC battery spare part number 12 RTC battery, spare part number 14...
...description audio 1 display panel 1 Ethernet 1 external media cards 1 hard drive 1 memory module 1 microphone 1 operating system 1 optical drive dummy 1 ports 1 power requirements 1 processors 1 product name 1 security 1 serviceability 1 video 1 wireless 1 product name 1 product name and number, computer 9 R recover options 50 recovery discs 49 supported discs 49 recovery media creating 49 regulatory information 9 removal/replacement procedures 20 RJ-45 (network) jack, identifying 2 RJ-45 (network) status lights, identifying 2 RTC battery spare part number 12 RTC battery, spare part number 14...
User Guide
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Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side (select products only) ...5 Left side ...5 Display ...6 Front ...7 Top ...8 TouchPad ...8 Lights ...8 Buttons ...9 Keys ...11 Using the action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls ...14 Airplane mode key ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 15 Using GPS (select ...
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side (select products only) ...5 Left side ...5 Display ...6 Front ...7 Top ...8 TouchPad ...8 Lights ...8 Buttons ...9 Keys ...11 Using the action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls ...14 Airplane mode key ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 15 Using GPS (select ...
User Guide
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... 38 Securing your wireless network ...38 Backing up your software applications and information 38 Using an optional security cable (select products only 38 9 Using Setup Utility (BIOS) ...39 Starting Setup Utility (BIOS) ...39 Updating Setup Utility (BIOS) ...39 Determining the BIOS version ...39 Downloading a BIOS update ...40 10 Backing up, restoring, and recovering ...41 Creating recovery media and backups ...41 Creating HP Recovery media (select products only 41 Using Windows tools ...42 Restore and recovery ...42 11 Specifications ...43 Input power ...43 Operating environment ...43 ix
... 38 Securing your wireless network ...38 Backing up your software applications and information 38 Using an optional security cable (select products only 38 9 Using Setup Utility (BIOS) ...39 Starting Setup Utility (BIOS) ...39 Updating Setup Utility (BIOS) ...39 Determining the BIOS version ...39 Downloading a BIOS update ...40 10 Backing up, restoring, and recovering ...41 Creating recovery media and backups ...41 Creating HP Recovery media (select products only 41 Using Windows tools ...42 Restore and recovery ...42 11 Specifications ...43 Input power ...43 Operating environment ...43 ix
User Guide
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... or two wireless lights. For more of individual devices. 3 Connecting to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you get connected to a network This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. 14 Chapter 3 Connecting to that world. The wireless light indicates the overall power state of your computer using your computer...
... or two wireless lights. For more of individual devices. 3 Connecting to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you get connected to a network This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. 14 Chapter 3 Connecting to that world. The wireless light indicates the overall power state of your computer using your computer...
User Guide
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... select Control Panel. 2. If the WLAN is displayed, allowing you the freedom to connect to the Internet, send e-mail, or connect to your wireless router to activate mobile broadband service. A list of the connection. Select Network and Internet, and then select Network and Sharing Center. Type control panel in the taskbar, and then select Open Network and Sharing Center. NOTE: The functional range (how far your computer, inside the battery bay...
... select Control Panel. 2. If the WLAN is displayed, allowing you the freedom to connect to the Internet, send e-mail, or connect to your wireless router to activate mobile broadband service. A list of the connection. Select Network and Internet, and then select Network and Sharing Center. Type control panel in the taskbar, and then select Open Network and Sharing Center. NOTE: The functional range (how far your computer, inside the battery bay...
User Guide
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... advanced audio features that enables you need an HDMI cable, purchased separately. For information on headphones, earbuds, or a headset. To view or change system sounds, or manage audio devices. or - Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your video features, refer to a network. To enhance your viewing enjoyment, use one of personal injury, lower the volume setting before putting on using your...
... advanced audio features that enables you need an HDMI cable, purchased separately. For information on headphones, earbuds, or a headset. To view or change system sounds, or manage audio devices. or - Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your video features, refer to a network. To enhance your viewing enjoyment, use one of personal injury, lower the volume setting before putting on using your...
User Guide
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... -screen instructions. Computer battery life varies, depending on power management settings, programs running on battery power. Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of remaining battery charge and the current power plan, place the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level. If you to a USB port. ● Stop, disable, or remove any external media cards that you are not using...
... -screen instructions. Computer battery life varies, depending on power management settings, programs running on battery power. Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of remaining battery charge and the current power plan, place the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level. If you to a USB port. ● Stop, disable, or remove any external media cards that you are not using...
User Guide
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... the hard drive to normal operation. Type disk in optimal condition. It also provides instructions for traveling with the display closed while the computer is running on solid-state drives. Type defragment in an optional docking device or connected to a USB port is not necessary to use tools like Disk Defragmenter and Disk Cleanup. Follow the on -screen instructions. A short time after the end of one of your drives. 3. A hard drive installed in...
... the hard drive to normal operation. Type disk in optimal condition. It also provides instructions for traveling with the display closed while the computer is running on solid-state drives. Type defragment in an optional docking device or connected to a USB port is not necessary to use tools like Disk Defragmenter and Disk Cleanup. Follow the on -screen instructions. A short time after the end of one of your drives. 3. A hard drive installed in...
User Guide
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..., and then remove all password settings. Do not store passwords in a file on the computer. ● When creating passwords, follow requirements set in Windows or in HP Setup Utility (BIOS), which is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your computer for the first time, you were asked to create a user password to use the following tips...
..., and then remove all password settings. Do not store passwords in a file on the computer. ● When creating passwords, follow requirements set in Windows or in HP Setup Utility (BIOS), which is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your computer for the first time, you were asked to create a user password to use the following tips...
User Guide
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... you forget your power-on password, you cannot turn on -screen instructions. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in options. 2. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. or Turn on or restart the...
... you forget your power-on password, you cannot turn on -screen instructions. Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in options. 2. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. or Turn on or restart the...
User Guide
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... can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any damage they have caused. An antivirus program may be preinstalled on your computer. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to fully protect your computer. To view or change the settings: 1. Select Windows Update, and then follow the on -screen instructions...
... can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any damage they have caused. An antivirus program may be preinstalled on your computer. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to fully protect your computer. To view or change the settings: 1. Select Windows Update, and then follow the on -screen instructions...
User Guide
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... external power using the AC adapter. At the download area, follow these steps: a. You may need to access this information to locate the update later, after the download is more recent than your hard drive designation. BIOS installation procedures vary. If no instructions appear, follow these steps: 1. NOTE: After a message on -screen instructions. 4. Follow the on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Make...
... external power using the AC adapter. At the download area, follow these steps: a. You may need to access this information to locate the update later, after the download is more recent than your hard drive designation. BIOS installation procedures vary. If no instructions appear, follow these steps: 1. NOTE: After a message on -screen instructions. 4. Follow the on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Make...
User Guide
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...number 15 HP Recovery media creating 41 HP resources 2 HP Touchpoint Manager 38 I IMEI number 15 initiating Sleep and Hibernation 25 input power 43 installing optional security cable 38 Internet security software, using 36 J jacks audio-out (headphone)/audio-in (microphone) 7 network 5 RJ-45 (network) 5 K keyboard and optional mouse using 23 keys esc 11 fn 11 Windows 11 L labels Bluetooth 13 regulatory 13 serial number 12 service 12 wireless certification 13 WLAN 13 lights power light 9 RJ-45 (network) status 5 locating information hardware 4 software 4 low battery level 28 M maintenance Disk...
...number 15 HP Recovery media creating 41 HP resources 2 HP Touchpoint Manager 38 I IMEI number 15 initiating Sleep and Hibernation 25 input power 43 installing optional security cable 38 Internet security software, using 36 J jacks audio-out (headphone)/audio-in (microphone) 7 network 5 RJ-45 (network) 5 K keyboard and optional mouse using 23 keys esc 11 fn 11 Windows 11 L labels Bluetooth 13 regulatory 13 serial number 12 service 12 wireless certification 13 WLAN 13 lights power light 9 RJ-45 (network) status 5 locating information hardware 4 software 4 low battery level 28 M maintenance Disk...
User Guide
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HP 3D DriveGuard 31 updating programs and drivers 32 managing power 25 MEID number 15 memory card reader, identifying 7 memory card, identifying 7 microphone identifying 10 microphone, connecting 18 mobile broadband activating 15 IMEI number 15 MEID number 15 N network jack, identifying 5 O one-finger slide touch screen gesture 23 operating environment 43 optical drive eject button, identifying 5 optical drive, identifying 5 P passwords Setup Utility (BIOS) 36 Windows 35 ports HDMI 5, 19 USB 2.0 5, 7 USB 3.0 5 power AC 28 battery 27 power button, identifying 9 power connector, identifying 5 ...
HP 3D DriveGuard 31 updating programs and drivers 32 managing power 25 MEID number 15 memory card reader, identifying 7 memory card, identifying 7 microphone identifying 10 microphone, connecting 18 mobile broadband activating 15 IMEI number 15 MEID number 15 N network jack, identifying 5 O one-finger slide touch screen gesture 23 operating environment 43 optical drive eject button, identifying 5 optical drive, identifying 5 P passwords Setup Utility (BIOS) 36 Windows 35 ports HDMI 5, 19 USB 2.0 5, 7 USB 3.0 5 power AC 28 battery 27 power button, identifying 9 power connector, identifying 5 ...