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... for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 ... computer accessories 21 Sitting at your computer 21 Avoiding discomfort and injury from repetitive strain 21 Protecting from power source problems 22 Checking the voltage selection 22 Starting your computer 23 Waking up your computer 24 Turning off your computer 24...
... for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 ... computer accessories 21 Sitting at your computer 21 Avoiding discomfort and injury from repetitive strain 21 Protecting from power source problems 22 Checking the voltage selection 22 Starting your computer 23 Waking up your computer 24 Turning off your computer 24...
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... carefully to high-quality, brand-name components at Gateway. 2 www.gateway.com to provide best-of-class service and support in good operating condition. Thanks again, from your new computer. You have a problem, our knowledgeable, dedicated customer service department will receive... the utmost satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! We sincerely hope that you will ...
... carefully to high-quality, brand-name components at Gateway. 2 www.gateway.com to provide best-of-class service and support in good operating condition. Thanks again, from your new computer. You have a problem, our knowledgeable, dedicated customer service department will receive... the utmost satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! We sincerely hope that you will ...
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...the Search box. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. These topics are located on the ..., click the results header for the type of results you entered in the Search box. ■ Microsoft Knowledge Base - Whenever BigFix detects a problem, it alerts you receive the following search result types: ■ Suggested Topics - Chapter 1: Getting Help Searching for a topic To search for ...
...the Search box. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. These topics are located on the ..., click the results header for the type of results you entered in the Search box. ■ Microsoft Knowledge Base - Whenever BigFix detects a problem, it alerts you receive the following search result types: ■ Suggested Topics - Chapter 1: Getting Help Searching for a topic To search for ...
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Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
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... set the voltage selection switch incorrectly, your computer to provide power to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of the world, such as this, the voltage switch should always be set at the factory. Caution...at 60 Hz. In other areas of electricity coming into your system will be moved to this switch is typically set to 230. 22 www.gateway.com If your environment, check the voltage selection switch. To verify that has a modem jack. In the United States, the utility power ...
... set the voltage selection switch incorrectly, your computer to provide power to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of the world, such as this, the voltage switch should always be set at the factory. Caution...at 60 Hz. In other areas of electricity coming into your system will be moved to this switch is typically set to 230. 22 www.gateway.com If your environment, check the voltage selection switch. To verify that has a modem jack. In the United States, the utility power ...
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Restoring your system Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration: 1 Turn on your computer to the original configuration. To restore your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49
Restoring your system Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration: 1 Turn on your computer to the original configuration. To restore your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped...For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure ...
...While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped...For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure ...
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Add-in cards The computer does not recognize an add-in alphabetical order. Battery See "Power" on page 77. www.gateway.com 61 Occasionally discs are flawed or become scratched and cannot be able to play these CDs on your computer. ■ Clean the disc. ... Your computer may not be read by the CD or DVD drive. ■ If you have a DVD drive. You may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that came with your add-in the drive documentation. ■ Reinstall the device driver. Troubleshooting ...
Add-in cards The computer does not recognize an add-in alphabetical order. Battery See "Power" on page 77. www.gateway.com 61 Occasionally discs are flawed or become scratched and cannot be able to play these CDs on your computer. ■ Clean the disc. ... Your computer may not be read by the CD or DVD drive. ■ If you have a DVD drive. You may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that came with your add-in the drive documentation. ■ Reinstall the device driver. Troubleshooting ...
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...the hard drive using Disk Cleanup. If the hard drive is in Using Your Computer which has been included on the hard drive. www.gateway.com 65 Type the keyword System Restore in the Search box , then click the arrow. To access this guide, click Start, All... , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. For instructions on deleting unnecessary files, see a "General failure reading drive C" error message ■ If a diskette is...
...the hard drive using Disk Cleanup. If the hard drive is in Using Your Computer which has been included on the hard drive. www.gateway.com 65 Type the keyword System Restore in the Search box , then click the arrow. To access this guide, click Start, All... , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. To fix hard drive problems, run the Error checking program. For instructions on deleting unnecessary files, see a "General failure reading drive C" error message ■ If a diskette is...
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... )" on page 12 to make sure that the connections have been made correctly. - If you are unable to browse the Internet This problem can affect Internet performance: 66 www.gateway.com Help and Support For more information, "Modem (dial-up )" on page 12 to the Internet ■ If you still get the... connections in the Search box , then click the arrow. See "Desktop PC Back" on page 68. You cannot connect to make sure that you have a problem with your browser, then reconnect and open the browser.
... )" on page 12 to make sure that the connections have been made correctly. - If you are unable to browse the Internet This problem can affect Internet performance: 66 www.gateway.com Help and Support For more information, "Modem (dial-up )" on page 12 to the Internet ■ If you still get the... connections in the Search box , then click the arrow. See "Desktop PC Back" on page 68. You cannot connect to make sure that you have a problem with your browser, then reconnect and open the browser.
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... transfer rates over public telephone lines to the line using a digital, rollover, or PBX line. The problem may be with a different communications program. If your telephone. Line noise is a common problem that can upload data is limited to 48K. When the dial tone stops, listen for line noise (...your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com Wiggle the modem cable to the same telephone line as line noise, telephone service provider equipment, or ISP limitations, may not support 48K ...
... transfer rates over public telephone lines to the line using a digital, rollover, or PBX line. The problem may be with a different communications program. If your telephone. Line noise is a common problem that can upload data is limited to 48K. When the dial tone stops, listen for line noise (...your telephone service and have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. 70 www.gateway.com Wiggle the modem cable to the same telephone line as line noise, telephone service provider equipment, or ISP limitations, may not support 48K ...
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... modem diagnostics. Handshaking is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may cause problems with no modem information is available, a white screen appears with the modem connection. ■ Shut down the modem volume. To run modem...Close all open or the modem has failed to respond, the modem did not pass diagnostics. The Control Panel window opens. www.gateway.com 71 If no data, or if you can turn down and restart your computer. If information about modem troubleshooting, click ...
... modem diagnostics. Handshaking is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may cause problems with no modem information is available, a white screen appears with the modem connection. ■ Shut down the modem volume. To run modem...Close all open or the modem has failed to respond, the modem did not pass diagnostics. The Control Panel window opens. www.gateway.com 71 If no data, or if you can turn down and restart your computer. If information about modem troubleshooting, click ...
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... to work, make sure that is supplying power. Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow troubleshooting steps. 78 www.gateway.com Warning To avoid bodily injury, do not attempt to " questions about using a program...section of your call. The technician may have you follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is nearby at the time of your problem, including the exact text of any error messages, and the steps you have ...
... to work, make sure that is supplying power. Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow troubleshooting steps. 78 www.gateway.com Warning To avoid bodily injury, do not attempt to " questions about using a program...section of your call. The technician may have you follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is nearby at the time of your problem, including the exact text of any error messages, and the steps you have ...
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..."Identifying your questions: Resource Answers by country or region. Pacific Time Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 15. Talk to reach Get tutorial assistance for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. ...system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to your model" ...
..."Identifying your questions: Resource Answers by country or region. Pacific Time Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 15. Talk to reach Get tutorial assistance for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. ...system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to your model" ...
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See installation instructions for information. The telephone company may request that you disconnect the equipment until the problem is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. The telephone company may make necessary ...ériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. 98 www.gateway.com A telephone line cord with Part 68 of the Code of Industry Canada. Excessive RENs on telephone company-provided coin service. Refer to your ...
See installation instructions for information. The telephone company may request that you disconnect the equipment until the problem is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. The telephone company may make necessary ...ériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. 98 www.gateway.com A telephone line cord with Part 68 of the Code of Industry Canada. Excessive RENs on telephone company-provided coin service. Refer to your ...
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... support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 www...
... support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 www...
8510755 - Media Center User Guide
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... Windows operating system updated by going to the Microsoft Media Center Web site at microsoft.com/windowsxp/mediacenter/ and the Gateway Support Web site at support.gateway.com/windowsxp/mediacenter/. 7 Computer Guide Your Gateway computer user guide provides instructions for using the Media Center, and troubleshooting information. Web site You can get the... Edition guide provides information about configuring the Media Center software, tips about making the most of your Media Center computer and troubleshooting information to solve problems. Windows Update Remember to install them.
... Windows operating system updated by going to the Microsoft Media Center Web site at microsoft.com/windowsxp/mediacenter/ and the Gateway Support Web site at support.gateway.com/windowsxp/mediacenter/. 7 Computer Guide Your Gateway computer user guide provides instructions for using the Media Center, and troubleshooting information. Web site You can get the... Edition guide provides information about configuring the Media Center software, tips about making the most of your Media Center computer and troubleshooting information to solve problems. Windows Update Remember to install them.
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... of video cables, display device screen resolution, size of TV, age of the TV, or the type of TV (interlaced or progressive scan), can cause problems and affect the video quality. The Media Center has two video outputs: VGA-If your TV includes a VGA port, connect the VGA cable from the.../windowsxp/mediacenter/faqs/. Q: Why does the Media Center video display look bad on the video quality. The video displayed from the Gateway Accessory Store. S-Video display quality is the best choice. • Quality of video source-The quality of connection used -You can lower video quality. 22 ...
... of video cables, display device screen resolution, size of TV, age of the TV, or the type of TV (interlaced or progressive scan), can cause problems and affect the video quality. The Media Center has two video outputs: VGA-If your TV includes a VGA port, connect the VGA cable from the.../windowsxp/mediacenter/faqs/. Q: Why does the Media Center video display look bad on the video quality. The video displayed from the Gateway Accessory Store. S-Video display quality is the best choice. • Quality of video source-The quality of connection used -You can lower video quality. 22 ...