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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... are secure. ■ Make sure that your hard drive is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Warning
To avoid bodily injury, do not...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... jack and not the Ethernet network jack.
See "Desktop PC Back" on page 12 to make sure that your account with your ISP may be having technical difficulties.
Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
...
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow. Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer. Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Help and Support
For more information about troubleshooting memory errors...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... cause problems with your modem, then click Properties. If the handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. Help and Support
For more information about the modem
appears, the modem passed diagnostics.
www.gateway.com
71 Type the keyword modem
troubleshooting in...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 78
...window opens.
Help and Support....
■ Reinstall the device driver.
■ Connect a monitor ...Support. Type the keyword screen
resolution in Using Your Computer which has been included on the back of your hard drive.
Chapter 6: Troubleshooting
To turn down the modem volume:
1 Click Start, then click Control Panel. To access this guide, click Start, All Programs, then click Gateway...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
...Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support.
Networks
You cannot connect to your password Make sure ...setting up a network in the Search box
, then
click the arrow. Clean the mouse by wiping the bottom with a clean, damp cloth. Type the keyword network
troubleshooting in your company computer department or network...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... to add additional memory to press after adding paper.
76
www.gateway.com You see a "Printer is not set to use. Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support.
The Control Panel window opens. See the guide that the printer is out of the printer you may want to...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
..., see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly.
www.gateway.com
77 Type the keyword sound troubleshooter
in the Search box
, then click the arrow. For more information about sound troubleshooting, click Start, then
click Help and Support. Sound
Troubleshooting
You are not getting...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... typically built using a router. To create an Ethernet network, you to set up an Ethernet network is available at 1000 Mbps.
Important
Check local code requirements before installing Ethernet cable or other wiring in your electrician must install special Ethernet cables in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is Dynamic Host Control Protocol (DHCP) using...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 90
...
Manager window opens.
3 Click the plus (+) in your
computer is already installed on installing the card and any required drivers.
84
www.gateway.com
The Ethernet device installed in front of Ethernet you are using for your network, you need for instructions on your computer:
1 Click Start, then click Control Panel. Creating an Ethernet network
Installing Ethernet cards and drivers...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 111
... 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14
F
Fast Ethernet 82 faxes
troubleshooting 70 files
opening 29 troubleshooting 64 finding
Help and Support topics 6 specifications 16
Firewire port 11, 13, 32
folders opening 29
front bezel removing 54 replacing 54
function keys 26
G
Gateway model number 15
serial...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 83, 89
connecting 31
DSL 31, 83, 89...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 115
... contacting 78 tutorial service 79 telephone support 78 testing network 92
training CD 80 classroom 80 Gateway Learning Libraries 80 Learn With Gateway 80
troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive 63 display 64
DVD drive 61, 64 DVD/CD drive 61, 64
Ethernet network 93 faxes...
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