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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
... Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you ever have a problem, our knowledgeable, dedicated customer service department will be pleased with fast, considerate service. Please read this manual carefully to come. If you will receive the utmost satisfaction and enjoyment from all of services and support...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
... Downloads to get the latest software updates for your computer, type your serial number in the Serial Number box, then click Submit.
Customer Service
Click Customer Service to help you get a list of all Gateway computers. By entering your serial number you manage your computer. To view support documents for BIOS and driver upgrades. Resources
Click Resources to access utilities...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 18
... Case cover thumbscrew
12
Voltage switch
Audio in/side speaker jack Headphone/front speaker jack Microphone jack Center/subwoofer jack (optional) S/PDIF jack (optional) USB ports
Monitor port
Serial port PS/2 keyboard port PS/2 mouse port Monitor port (optional) Telephone jack
www.gateway.com
Important
Your computer hardware options and port locations may...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
...
, then click the arrow.
60
www.gateway.com The
message may help .
First steps
If you have problems with your computer, try these safety guidelines:
■ Never remove your computer case cover while your computer is not full. ■ If an error message appears on page 50. Type the keyword troubleshooting in a program, see "Preventing static electricity...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... a problem with your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network jack. Double-check the URL or try a different URL. See "Desktop PC Back" on page 68. Type the keyword troubleshooting connections in the Search box
, then click the arrow. You see a "Non-system disk" or "disk error" error...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... (dial-up)
See also "Internet" on page 66.
68
www.gateway.com Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... when it dials and connects When your computer.
www.gateway.com
71 See "Desktop PC Back" ...window opens.
If information about modem troubleshooting, click Start, then
click Help and Support. Help and Support
For more information about the modem
... cause problems with your computer.
■ Run Windows modem diagnostics. If the handshaking sounds are too loud, you get an error such ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... company network Every network is unique. Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. For more information about setting up a network in your password Make sure that CAPS LOCK is turned off, then retype the password.
74
www.gateway.com Passwords
Your computer does not accept your home, see "Networking Your...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
..." error message After adding paper, make sure that the printer is not set to press after adding paper.
76
www.gateway.com See the printer documentation for instructions for instructions on installing the printer driver. ... files at one time, you want to add additional memory to work offline. The Control Panel window opens. See the guide that you need to work offline:
1 Click Start,...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... information, see "Configuring the audio jacks" on page 30. For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. www.gateway.com
77 For more information about sound troubleshooting, click Start, then
click Help and Support.
Sound
Troubleshooting
You are not getting sound...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... be used to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. This connection type is available at 1000 Mbps. Important
Check local code requirements before installing Ethernet cable or other wiring in your home or office. Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway.com A DHCP network...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
100
www.gateway.com Appendix A: Safety, Regulatory, and Legal Information
Lightning...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31...
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