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... site 3 Using eSupport 4 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories 16 3 Getting... features 26 Using the mouse 28 Connecting the modem 30 Connecting to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
... site 3 Using eSupport 4 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories 16 3 Getting... features 26 Using the mouse 28 Connecting the modem 30 Connecting to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 71 Mouse 73 Networks 73 Passwords 74 Power 74 Printer 74 Sound 76 Telephone support 77 Before calling Gateway Customer Care 77 Telephone numbers 78 Self-help 79 Tutoring 79 Training 79 7 Networking Your Computer 81 Introduction to networking 82 Using a network... to hotspots 114 Troubleshooting Your Ethernet network 115 Wired Ethernet network 115 Wireless Ethernet network 116 8 Safety, Regulatory, and Legal Information 119 Index 127 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 71 Mouse 73 Networks 73 Passwords 74 Power 74 Printer 74 Sound 76 Telephone support 77 Before calling Gateway Customer Care 77 Telephone numbers 78 Self-help 79 Tutoring 79 Training 79 7 Networking Your Computer 81 Introduction to networking 82 Using a network... to hotspots 114 Troubleshooting Your Ethernet network 115 Wired Ethernet network 115 Wireless Ethernet network 116 8 Safety, Regulatory, and Legal Information 119 Index 127 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using Do More With Gateway • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using Do More With Gateway • Using online help • Contacting Gateway 1
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...the outstanding quality, reliability, and performance of services and support. to provide best-of us at affordable prices. Thanks again, from your computer in addition to high-quality, brand-name components at Gateway. 2 www.gateway.com We are provided with our range of your new...! If you ever have made an excellent decision choosing Gateway. You have a problem, our knowledgeable, dedicated customer service department will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. We sincerely hope that you will...
...the outstanding quality, reliability, and performance of services and support. to provide best-of us at affordable prices. Thanks again, from your computer in addition to high-quality, brand-name components at Gateway. 2 www.gateway.com We are provided with our range of your new...! If you ever have made an excellent decision choosing Gateway. You have a problem, our knowledgeable, dedicated customer service department will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. We sincerely hope that you will...
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Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway eSupport Web site at support.gateway.com. www.gateway.com 3
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway eSupport Web site at support.gateway.com. www.gateway.com 3
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...Click All Downloads to walk through the reference area to locate an article specific to view a list of all the products that Gateway supports. Click Call Us to locate your computer. 4 www.gateway.com Account Info Click Account Info to help you get drivers specific to get a list of... Gateway telephone numbers for non-technical issues, such as making audio CDs and installing a hard drive. PC Tools Click PC Tools to access utilities to access support for both sales and support. Contact Us Click Contact Us to access links to...
...Click All Downloads to walk through the reference area to locate an article specific to view a list of all the products that Gateway supports. Click Call Us to locate your computer. 4 www.gateway.com Account Info Click Account Info to help you get drivers specific to get a list of... Gateway telephone numbers for non-technical issues, such as making audio CDs and installing a hard drive. PC Tools Click PC Tools to access utilities to access support for both sales and support. Contact Us Click Contact Us to access links to...
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Help and Support opens. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help you quickly discover and use the many features of your Gateway computer. Use Help and Support to answer questions about Windows and to help information, troubleshooters, and automated support. You can find help information by clicking a link, performing a search, or browsing the index. To start Help and Support: ■ Click Start, then click Help and Support.
Help and Support opens. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help you quickly discover and use the many features of your Gateway computer. Use Help and Support to answer questions about Windows and to help information, troubleshooters, and automated support. You can find help information by clicking a link, performing a search, or browsing the index. To start Help and Support: ■ Click Start, then click Help and Support.
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...results you want to view. These topics are located on the Microsoft Web site and contain the words you entered in Help and Support and are located in the Search box. ■ Microsoft Knowledge Base - BigFix BigFix monitors your computer for the type of any Help ...conflicts. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com These topics are located in Help and Support and contain the words you entered in the Search Results list. To fix the problem, click on the Internet. To view...
...results you want to view. These topics are located on the Microsoft Web site and contain the words you entered in Help and Support and are located in the Search box. ■ Microsoft Knowledge Base - BigFix BigFix monitors your computer for the type of any Help ...conflicts. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com These topics are located in Help and Support and contain the words you entered in the Search Results list. To fix the problem, click on the Internet. To view...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. Online Support: Tech Support Phone: Tech Support Hours: 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. Online Support: Tech Support Phone: Tech Support Hours: 8 www.gateway.com
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... port (optional) Hard drive access indicator Memory card reader (optional) Power button/ Power indicator USB ports (optional) IEEE 1394 ports (optional) Web Site: Online Support: Tech Support Hours: 5am to 12pm PST Gateway help resources and Customer Care information USB ports (optional) Microphone Headphone jack Model: S/No: Model and serial number 10 www...
... port (optional) Hard drive access indicator Memory card reader (optional) Power button/ Power indicator USB ports (optional) IEEE 1394 ports (optional) Web Site: Online Support: Tech Support Hours: 5am to 12pm PST Gateway help resources and Customer Care information USB ports (optional) Microphone Headphone jack Model: S/No: Model and serial number 10 www...
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... if you call for informational purposes only. Label information varies by model, features ordered, and location. Gateway Technical Support will need this section are for assistance. www.gateway.com 15 Identifying your model Identifying your operating system. Gateway model and serial number The label on the back or side of your computer case contains...
... if you call for informational purposes only. Label information varies by model, features ordered, and location. Gateway Technical Support will need this section are for assistance. www.gateway.com 15 Identifying your model Identifying your operating system. Gateway model and serial number The label on the back or side of your computer case contains...
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... memory. Accessories To order accessories, visit the Accessory Store at support.gateway.com. For more memory. 16 www.gateway.com Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at accessories.gateway.com. Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about your programs...
... memory. Accessories To order accessories, visit the Accessory Store at support.gateway.com. For more memory. 16 www.gateway.com Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at accessories.gateway.com. Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about your programs...
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... and computer accessories ■ Set up the work . ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com 21 This position lets your shoulders relax while you type. ■ Adjust the chair height, adjust the forward tilt of the seat, or use... and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a footrest to provide extra back support. Sit with your back straight so your knees, hips, and elbows form right angles when you work day...
... and computer accessories ■ Set up the work . ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com 21 This position lets your shoulders relax while you type. ■ Adjust the chair height, adjust the forward tilt of the seat, or use... and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a footrest to provide extra back support. Sit with your back straight so your knees, hips, and elbows form right angles when you work day...
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... device at any software the device needs. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com When you use these ports to install any time. See the device documentation for the first time, your computer. Parallel and serial..., which means that your computer will prompt you plug it into the appropriate port. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. You use an IEEE 1394 or USB device for detailed information and installation instructions. IEEE 1394...
... device at any software the device needs. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com When you use these ports to install any time. See the device documentation for the first time, your computer. Parallel and serial..., which means that your computer will prompt you plug it into the appropriate port. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. You use an IEEE 1394 or USB device for detailed information and installation instructions. IEEE 1394...
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... card, click Start, then click My Computer. www.gateway.com 35 Inserting a memory card Caution To avoid media card damage or errors while using a media card, insert only one media type to another. Using the memory card reader Memory card types The memory card reader supports the following card types: Card Type Secure Digital™...
... card, click Start, then click My Computer. www.gateway.com 35 Inserting a memory card Caution To avoid media card damage or errors while using a media card, insert only one media type to another. Using the memory card reader Memory card types The memory card reader supports the following card types: Card Type Secure Digital™...
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...computer to protect your warranty. ■ Avoid dusty or dirty work environments. Help and Support 42 For more information about Windows Update, click Start, then click Help and Support. When spilled onto computer components, almost any liquid can erase data on your computer's ...operating system, software, and hardware. www.gateway.com Chapter 5: Maintaining Your Computer Caring for your computer To ...
...computer to protect your warranty. ■ Avoid dusty or dirty work environments. Help and Support 42 For more information about Windows Update, click Start, then click Help and Support. When spilled onto computer components, almost any liquid can erase data on your computer's ...operating system, software, and hardware. www.gateway.com Chapter 5: Maintaining Your Computer Caring for your computer To ...
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... computer against the latest viruses. Type the keyword viruses in the Search box , then click the arrow. To scan for viruses www.gateway.com 43 Protect your computer from a virus by: ■ Registering and subscribing to another. Scan for viruses: 1 Click Start, ... that might have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Norton AntiVirus opens. Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file...
... computer against the latest viruses. Type the keyword viruses in the Search box , then click the arrow. To scan for viruses www.gateway.com 43 Protect your computer from a virus by: ■ Registering and subscribing to another. Scan for viruses: 1 Click Start, ... that might have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Norton AntiVirus opens. Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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... contact a qualified computer technician. The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you... are secure. ■ Make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com
... contact a qualified computer technician. The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you... are secure. ■ Make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com
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...checking on , try to restore a file, the file cannot be restored. DVD drives See "CD or DVD drives" on your computer. Help and Support For more information, see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the drive. To access this ...guide, click Start, All Programs, then click Gateway Documentation. For more information about restoring deleted files, click Start, then click Help and Support. The file is lit continuously ■ Remove the diskette from the diskette drive, then press ENTER. ...
...checking on , try to restore a file, the file cannot be restored. DVD drives See "CD or DVD drives" on your computer. Help and Support For more information, see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the drive. To access this ...guide, click Start, All Programs, then click Gateway Documentation. For more information about restoring deleted files, click Start, then click Help and Support. The file is lit continuously ■ Remove the diskette from the diskette drive, then press ENTER. ...