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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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...will be pleased with our range of -class service and support in good operating condition. Please read this manual carefully to familiarize yourself with the outstanding quality, reliability, and performance of us at affordable prices. Gateway stands behind our value proposition to our customers - We... sincerely hope that you will provide you with the best product possible. to provide best-of services and support. If you ever have made an excellent decision choosing Gateway. Thanks again, from your new computer. Chapter 1: Getting Help Thank you for years to come. We...
...will be pleased with our range of -class service and support in good operating condition. Please read this manual carefully to familiarize yourself with the outstanding quality, reliability, and performance of us at affordable prices. Gateway stands behind our value proposition to our customers - We... sincerely hope that you will provide you with the best product possible. to provide best-of services and support. If you ever have made an excellent decision choosing Gateway. Thanks again, from your new computer. Chapter 1: Getting Help Thank you for years to come. We...
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Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com.
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com.
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... your account and general information about your computer. For more information, see "Telephone support" on page 78. 4 www.gateway.com Customer Service Click Customer Service to view a list of Gateway telephone numbers for your computer, type your computer. Click Call Us to access product... you get drivers specific to your model number to get the latest software updates for all the products that Gateway supports. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. Click Browse All Downloads to walk through a step-by-step wizard to customer ...
... your account and general information about your computer. For more information, see "Telephone support" on page 78. 4 www.gateway.com Customer Service Click Customer Service to view a list of Gateway telephone numbers for your computer, type your computer. Click Call Us to access product... you get drivers specific to your model number to get the latest software updates for all the products that Gateway supports. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. Click Browse All Downloads to walk through a step-by-step wizard to customer ...
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Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer.
Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer.
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It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. You must be connected to the Internet to... Full-text Search Matches - Whenever BigFix detects a problem, it alerts you entered in the Search box located at the top of any Help and Support screen, then click the arrow button. These topics are relevant to open BigFix. To learn more about the latest bugs, security alerts, and updates ...
It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. You must be connected to the Internet to... Full-text Search Matches - Whenever BigFix detects a problem, it alerts you entered in the Search box located at the top of any Help and Support screen, then click the arrow button. These topics are relevant to open BigFix. To learn more about the latest bugs, security alerts, and updates ...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... on the side of your computer includes the product key code for your operating system. Gateway Technical Support will need this section are for informational purposes only. Label information varies by model, features ordered, and location. www.gateway.com 15 Identifying your model Identifying your model Important The labels shown in this information...
... on the side of your computer includes the product key code for your operating system. Gateway Technical Support will need this section are for informational purposes only. Label information varies by model, features ordered, and location. www.gateway.com 15 Identifying your model Identifying your model Important The labels shown in this information...
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... as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. Printers You can print pictures, banners, and greeting cards, as well as documents. 16 www.gateway.com Inkjet printers and cartridges are slower than you can attach almost..."Installing a printer, scanner, or other peripheral device" on page 3. Accessories To order accessories, visit the Accessory Store at support.gateway.com. The Support page also has links to your computer. The most common types are running more slowly than laser printers. Chapter 2: Checking Out...
... as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. Printers You can print pictures, banners, and greeting cards, as well as documents. 16 www.gateway.com Inkjet printers and cartridges are slower than you can attach almost..."Installing a printer, scanner, or other peripheral device" on page 3. Accessories To order accessories, visit the Accessory Store at support.gateway.com. The Support page also has links to your computer. The most common types are running more slowly than laser printers. Chapter 2: Checking Out...
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... distribute your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use the keyboard and mouse. You should be perpendicular to your line of sight. ■ Place ...and computer accessories ■ Set up the work . ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com 21 Make sure that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is tilted...
... distribute your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use the keyboard and mouse. You should be perpendicular to your line of sight. ■ Place ...and computer accessories ■ Set up the work . ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com 21 Make sure that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is tilted...
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...peripheral device, see "Checking Out Your Gateway Computer" on page 9. Parallel and serial port devices are not plug-and-play and hot-swapping, which means that your computer. For more information about installing peripheral devices, click Start, then click Help and Support. Help and Support For more of the following ports:...usually recognize such a device whenever you to your computer will prompt you plug it into the appropriate port. IEEE 1394 and USB ports support plug-and-play . Type the keyword installing devices in the Search box , then click the arrow. 32 www...
...peripheral device, see "Checking Out Your Gateway Computer" on page 9. Parallel and serial port devices are not plug-and-play and hot-swapping, which means that your computer. For more information about installing peripheral devices, click Start, then click Help and Support. Help and Support For more of the following ports:...usually recognize such a device whenever you to your computer will prompt you plug it into the appropriate port. IEEE 1394 and USB ports support plug-and-play . Type the keyword installing devices in the Search box , then click the arrow. 32 www...
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...pictures from one memory card type to transfer data between your computer. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash... from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to another.
...pictures from one memory card type to transfer data between your computer. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash... from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to another.
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...computer for an extended period of updates that helps you can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Updating Windows Windows Update is added to the site regularly, so you to protect your computer and keep your computer's operating system,... from your computer and provides you with a tailored selection of time, unplug AC power. Help and Support For more information about Windows Update, click Start, then click Help and Support. New content is the online extension of Windows that apply only to extreme temperature changes. ■ ...
...computer for an extended period of updates that helps you can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Updating Windows Windows Update is added to the site regularly, so you to protect your computer and keep your computer's operating system,... from your computer and provides you with a tailored selection of time, unplug AC power. Help and Support For more information about Windows Update, click Start, then click Help and Support. New content is the online extension of Windows that apply only to extreme temperature changes. ■ ...
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... are activated on suspicious Microsoft Word and Excel files. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com 43 Viruses can damage data or cause your computer to malfunction. These programs will warn you if a document that might have ...a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Protect your computer from one computer to another. Protecting your computer from viruses Protecting your computer from viruses A virus is configured to...
... are activated on suspicious Microsoft Word and Excel files. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com 43 Viruses can damage data or cause your computer to malfunction. These programs will warn you if a document that might have ...a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Protect your computer from one computer to another. Protecting your computer from viruses Protecting your computer from viruses A virus is configured to...
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... more information about System Restore, click Start, then click Help and Support. Reinstalling programs and drivers If a program or device on -screen instructions. Type the keyword System Restore in the Control Panel, you may need to .... To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting...
... more information about System Restore, click Start, then click Help and Support. Reinstalling programs and drivers If a program or device on -screen instructions. Type the keyword System Restore in the Control Panel, you may need to .... To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed ...each instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com Warning To avoid bodily injury, do not attempt to your computer and an AC outlet and that the AC... computer and contact a qualified computer technician. The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and...
...about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed ...each instruction. ■ If an error occurs in the Search box , then click the arrow. 60 www.gateway.com Warning To avoid bodily injury, do not attempt to your computer and an AC outlet and that the AC... computer and contact a qualified computer technician. The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and...
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... clicking Empty Recycle Bin. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. For instructions on fixing hard drive problems, see a "Data error" message This may need..., then click the arrow. Type the keyword System Restore in Using Your Computer which has been included on your hard drive. www.gateway.com 65 Caution All deleted files will be the result of a defective area on deleting unnecessary files, see an "Insufficient disk space...
... clicking Empty Recycle Bin. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. For instructions on fixing hard drive problems, see a "Data error" message This may need..., then click the arrow. Type the keyword System Restore in Using Your Computer which has been included on your hard drive. www.gateway.com 65 Caution All deleted files will be the result of a defective area on deleting unnecessary files, see an "Insufficient disk space...