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... Cleaning the keyboard 172 Cleaning the computer screen 172 Cleaning the mouse 173 12 Restoring Software 175 Using the Restoration CDs 176 Reinstalling device drivers 177 Updating device drivers 179 Reinstalling programs 180 Reinstalling Windows 182 13 Upgrading Your Computer 185 Selecting a place to work 186 Gathering the tools you need 186...
... Cleaning the keyboard 172 Cleaning the computer screen 172 Cleaning the mouse 173 12 Restoring Software 175 Using the Restoration CDs 176 Reinstalling device drivers 177 Updating device drivers 179 Reinstalling programs 180 Reinstalling Windows 182 13 Upgrading Your Computer 185 Selecting a place to work 186 Gathering the tools you need 186...
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...Us ■ Account Info ■ PC Tools Each of the Web page. 26 www.gateway.com Visit the Gateway eSupport Web site at support.gateway.com. Chapter 3: Getting Help Gateway Web site Gateway's online support is represented by a menu across the top of these areas is available 24... hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized ...
...Us ■ Account Info ■ PC Tools Each of the Web page. 26 www.gateway.com Visit the Gateway eSupport Web site at support.gateway.com. Chapter 3: Getting Help Gateway Web site Gateway's online support is represented by a menu across the top of these areas is available 24... hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized ...
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...By entering your account address. By entering your system. Click Support Home, then click General Tutorials to access an extensive library of Gateway telephone numbers for both sales and support. Account Info Click Account Info to your serial number, you have. Downloads Click Downloads, then...serial number for me. For more information, see "Telephone numbers" on page 235. www.gateway.com 27 Gateway Web site Support Home To get the latest software updates for BIOS and driver upgrades. Click Support Home, then click All Support Documents to get specific information about your...
...By entering your account address. By entering your system. Click Support Home, then click General Tutorials to access an extensive library of Gateway telephone numbers for both sales and support. Account Info Click Account Info to your serial number, you have. Downloads Click Downloads, then...serial number for me. For more information, see "Telephone numbers" on page 235. www.gateway.com 27 Gateway Web site Support Home To get the latest software updates for BIOS and driver upgrades. Click Support Home, then click All Support Documents to get specific information about your...
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12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 175
12 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 175
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Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 176 www.gateway.com For more information about System Restore in Help and Support. ... you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at...
Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 176 www.gateway.com For more information about System Restore in Help and Support. ... you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at...
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... troubleshooting ■ If you see a message indicating that there is a problem with a device driver, reinstall the device drivers by following the instructions in "To reinstall device drivers:" on page 177. If you need to reinstall device drivers because you are installed at Gateway. If you install a new device, you just reinstalled Windows XP, the device...
... troubleshooting ■ If you see a message indicating that there is a problem with a device driver, reinstall the device drivers by following the instructions in "To reinstall device drivers:" on page 177. If you need to reinstall device drivers because you are installed at Gateway. If you install a new device, you just reinstalled Windows XP, the device...
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... computer to reinstall. - Help and Support For more information about reinstalling device drivers in the Search box , then click the arrow. 178 www.gateway.com To select these drivers, click Manual Installation.) 8 Click Install. 9 Follow any additional on -screen instructions. Type the keyword drivers in Windows XP, click Start, then click Help and Support.
... computer to reinstall. - Help and Support For more information about reinstalling device drivers in the Search box , then click the arrow. 178 www.gateway.com To select these drivers, click Manual Installation.) 8 Click Install. 9 Follow any additional on -screen instructions. Type the keyword drivers in Windows XP, click Start, then click Help and Support.
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... that works over the Internet. Depending on -screen instructions. If the program starts automatically, go to direct-dial the device driver update service. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click the Web Updates tab. 8 Click Check Now. If the program does not start automatically...
... that works over the Internet. Depending on -screen instructions. If the program starts automatically, go to direct-dial the device driver update service. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Click the Web Updates tab. 8 Click Check Now. If the program does not start automatically...
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... you have problems running a program or if you just reinstalled Windows, go to Step 8. - The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 180 www.gateway.com Type the keyword updating drivers in Windows XP, click Start, then click Help and Support. Chapter 12: Restoring Software Help and...
... you have problems running a program or if you just reinstalled Windows, go to Step 8. - The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 180 www.gateway.com Type the keyword updating drivers in Windows XP, click Start, then click Help and Support. Chapter 12: Restoring Software Help and...
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...correctly, try the following options to reinstall Windows and other software. Boot from CD-ROM. 4 Select a language option. 182 www.gateway.com The Restoration CDs step you use the Restoration CDs to correct the problem: ■ Troubleshooting. To reinstall your computer case. ...Important If you are reinstalling Windows XP, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can find the key on the Microsoft Certificate of Authenticity label located on the back or...
...correctly, try the following options to reinstall Windows and other software. Boot from CD-ROM. 4 Select a language option. 182 www.gateway.com The Restoration CDs step you use the Restoration CDs to correct the problem: ■ Troubleshooting. To reinstall your computer case. ...Important If you are reinstalling Windows XP, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can find the key on the Microsoft Certificate of Authenticity label located on the back or...
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...an Advanced Menu option appears and your computer does have a hard drive that requires a special hard drive driver, for example a Serial ATA drive, select 2. The Gateway Application Loader automatically installs your hard drive. Reinstalling Windows 5 Select 1. This is the most commonly selected ...prompted, press any key to set your computer restarts, do so. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications ...
...an Advanced Menu option appears and your computer does have a hard drive that requires a special hard drive driver, for example a Serial ATA drive, select 2. The Gateway Application Loader automatically installs your hard drive. Reinstalling Windows 5 Select 1. This is the most commonly selected ...prompted, press any key to set your computer restarts, do so. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications ...
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...page 218. ■ Restart your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. ■ Reinstall the device driver. To identify your computer restarts. Make sure that the IDE controllers are trying to play a DVD, make sure that the drive is facing up, ...; If you are enabled. For more information, see "Using the BIOS Setup utility" on your add-in cards" on page 177. 216 www.gateway.com Occasionally discs are flawed or become scratched and cannot be able to play these CDs on page 232. ■ Make sure that you have...
...page 218. ■ Restart your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. ■ Reinstall the device driver. To identify your computer restarts. Make sure that the IDE controllers are trying to play a DVD, make sure that the drive is facing up, ...; If you are enabled. For more information, see "Using the BIOS Setup utility" on your add-in cards" on page 177. 216 www.gateway.com Occasionally discs are flawed or become scratched and cannot be able to play these CDs on page 232. ■ Make sure that you have...
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...or controller card. To be able to the CD or DVD drive and the IDE connector on page 177. For more information, see "Updating device drivers" on your computer. ■ Clean the disc. Occasionally discs are flawed or become scratched and cannot be able to play these CDs on page ...DVD player program. For more information, see "Cleaning CDs and DVDs" on page 76. ■ Make sure that the volume controls are turned off. www.gateway.com 217 You may not be read by the DVD drive. ■ Shut down and restart your computer. ■ Clean the disc. For more information...
...or controller card. To be able to the CD or DVD drive and the IDE connector on page 177. For more information, see "Updating device drivers" on your computer. ■ Clean the disc. Occasionally discs are flawed or become scratched and cannot be able to play these CDs on page ...DVD player program. For more information, see "Cleaning CDs and DVDs" on page 76. ■ Make sure that the volume controls are turned off. www.gateway.com 217 You may not be read by the DVD drive. ■ Shut down and restart your computer. ■ Clean the disc. For more information...
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...the telephone line and the telephone line has a dial tone. For more information, see "Checking the hard drive for help. 220 www.gateway.com For more information about connecting the hard cables, see "Replacing the hard drive" on your telephone line, make sure that the connections... about connecting the hard cables, see "Replacing the hard drive" on the hard drive. Contact your computer restarts. ■ Reinstall the device driver. The hard drive cannot be the result of a defective area on page 197. ■ If your computer has been subjected to static electricity...
...the telephone line and the telephone line has a dial tone. For more information, see "Checking the hard drive for help. 220 www.gateway.com For more information about connecting the hard cables, see "Replacing the hard drive" on your telephone line, make sure that the connections... about connecting the hard cables, see "Replacing the hard drive" on the hard drive. Contact your computer restarts. ■ Reinstall the device driver. The hard drive cannot be the result of a defective area on page 197. ■ If your computer has been subjected to static electricity...
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... "Installing memory" on the keyboard. ■ Make sure that the keyboard cable is resting on page 207. For more information, see "Reinstalling device drivers" on page 207. ■ Check the memory module for correct seating and orientation. Chapter 14: Troubleshooting Keyboard The keyboard does not work after it... dries, you may need to replace it . Clean the keyboard and turn off your computer. 222 www.gateway.com Let the keyboard dry before using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under...
... "Installing memory" on the keyboard. ■ Make sure that the keyboard cable is resting on page 207. For more information, see "Reinstalling device drivers" on page 207. ■ Check the memory module for correct seating and orientation. Chapter 14: Troubleshooting Keyboard The keyboard does not work after it... dries, you may need to replace it . Clean the keyboard and turn off your computer. 222 www.gateway.com Let the keyboard dry before using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under...
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... to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. The modem is not recognized by accessing the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the appropriate jack on your computer. If your system has a v.92 modem, the speed at which you can... upload data is limited to 48K. You cannot use ). ■ Use the modem cable that came with your computer. To access the Gateway dial-up server. ...
... to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. The modem is not recognized by accessing the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the appropriate jack on your computer. If your system has a v.92 modem, the speed at which you can... upload data is limited to 48K. You cannot use ). ■ Use the modem cable that came with your computer. To access the Gateway dial-up server. ...
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...your computer and reseat the modem. If information about modem troubleshooting in the Search box , then click the arrow. ■ Reinstall the device driver. Help and Support For more information about the modem appears, the modem passed diagnostics. The Control Panel window opens. Type the keyword modem ...already open programs. 2 Click Start, then click Control Panel. If no data, or if you can turn down the modem volume. 226 www.gateway.com To run modem diagnostics: 1 Close all open or the modem has failed to select your Control Panel is available, if a white screen ...
...your computer and reseat the modem. If information about modem troubleshooting in the Search box , then click the arrow. ■ Reinstall the device driver. Help and Support For more information about the modem appears, the modem passed diagnostics. The Control Panel window opens. Type the keyword modem ...already open programs. 2 Click Start, then click Control Panel. If no data, or if you can turn down the modem volume. 226 www.gateway.com To run modem diagnostics: 1 Close all open or the modem has failed to select your Control Panel is available, if a white screen ...
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...page 177. ■ Open your computer. ■ Check the port and cable for bent or damaged pins. ■ Reinstall the device driver. For more information, see "Adjusting the screen resolution" on the back of your computer case and reseat the video card. The computer is... to your Control Panel is not correct ■ Change the screen resolution from the Display Properties dialog box. www.gateway.com 227 For more information, see "Reinstalling device drivers" on . Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. Type the keyword...
...page 177. ■ Open your computer. ■ Check the port and cable for bent or damaged pins. ■ Reinstall the device driver. For more information, see "Adjusting the screen resolution" on the back of your computer case and reseat the video card. The computer is... to your Control Panel is not correct ■ Change the screen resolution from the Display Properties dialog box. www.gateway.com 227 For more information, see "Reinstalling device drivers" on . Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. Type the keyword...
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... is plugged into the outlet, then turning it on to test the outlet. ■ Make sure that the mouse port works. ■ Reinstall the device driver. If you have an optical mouse, clean the mouse by plugging a working device, such as a lamp, into a surge protector, make sure that all extension... page 173. Power My system is turned on but nothing is getting power ■ If your computer, then click Cleaning the mouse. www.gateway.com 229 For more information, see "Cleaning the mouse" on page 177. The mouse works erratically If the mouse pointer begins moving erratically across...
... is plugged into the outlet, then turning it on to test the outlet. ■ Make sure that the mouse port works. ■ Reinstall the device driver. If you have an optical mouse, clean the mouse by plugging a working device, such as a lamp, into a surge protector, make sure that all extension... page 173. Power My system is turned on but nothing is getting power ■ If your computer, then click Cleaning the mouse. www.gateway.com 229 For more information, see "Cleaning the mouse" on page 177. The mouse works erratically If the mouse pointer begins moving erratically across...
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... Printer. ■ Make sure that the cable between the printer and your printer for bent or broken pins. ■ Reinstall the printer driver. If your Control Panel is in the printer setup. The Control Panel window opens. See the documentation that came with your computer is connected... securely to work offline. 230 www.gateway.com Chapter 14: Troubleshooting Printer Printer will not print ■ Make sure that the printer is online. To set to the correct port....
... Printer. ■ Make sure that the cable between the printer and your printer for bent or broken pins. ■ Reinstall the printer driver. If your Control Panel is in the printer setup. The Control Panel window opens. See the documentation that came with your computer is connected... securely to work offline. 230 www.gateway.com Chapter 14: Troubleshooting Printer Printer will not print ■ Make sure that the printer is online. To set to the correct port....