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13 Troubleshooting 107 Dell Technical Update Service 107 Dell Diagnostics 107 Dell Support Utility 111 Drive Problems 112 Optical drive problems 113 Hard drive problems 114 E-Mail and Internet Problems 114 Error Messages 115 ExpressCard Problems...program stops responding or crashes repeatedly 123 A program is designed for an earlier Microsoft® Windows® operating system 124 A solid blue screen appears 124 Dell MediaDirect problems 124 Other software problems 125 Memory Problems 126 Network Problems 126 Mobile Broadband (Wireless Wide Area Network [WWAN]) 127 8 Contents
13 Troubleshooting 107 Dell Technical Update Service 107 Dell Diagnostics 107 Dell Support Utility 111 Drive Problems 112 Optical drive problems 113 Hard drive problems 114 E-Mail and Internet Problems 114 Error Messages 115 ExpressCard Problems...program stops responding or crashes repeatedly 123 A program is designed for an earlier Microsoft® Windows® operating system 124 A solid blue screen appears 124 Dell MediaDirect problems 124 Other software problems 125 Memory Problems 126 Network Problems 126 Mobile Broadband (Wireless Wide Area Network [WWAN]) 127 8 Contents
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...readable 135 Drivers 135 What Is a Driver 135 Identifying Drivers 136 Reinstalling Drivers and Utilities 136 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows ...System Restore . . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory Image Restore 143 Using ...
...readable 135 Drivers 135 What Is a Driver 135 Identifying Drivers 136 Reinstalling Drivers and Utilities 136 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows ...System Restore . . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory Image Restore 143 Using ...
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... and hardware updates for components, such as memory, the hard drive, and the operating system • Customer Care - Troubleshooting hints and Dell Support Website - support.dell.com tips, articles from technicians, and online NOTE: Select your operating system is located on my computer configuration, product specifications.... What Are You Looking For? • Microsoft Windows License Label Find It Here The label is Windows XP, this label might look different. Contact information, service call status and support history, service contract, online discussions with other...
... and hardware updates for components, such as memory, the hard drive, and the operating system • Customer Care - Troubleshooting hints and Dell Support Website - support.dell.com tips, articles from technicians, and online NOTE: Select your operating system is located on my computer configuration, product specifications.... What Are You Looking For? • Microsoft Windows License Label Find It Here The label is Windows XP, this label might look different. Contact information, service call status and support history, service contract, online discussions with other...
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.... 2 Enter your Service Tag or Product Type and Product Model, and click Go. 3 Scroll to personalize my desktop Microsoft Windows XP and Windows Vista Help and Support Center 1 Click Start→Help and Support. 2 Type a word or phrase that describes your problem...It Here • Notebook System Software (NSS)- may vary depending on your selections. • Software upgrades and troubleshooting Dell Support Utility hints - For more information, see "Dell Support Utility" on . What Are You Looking For? NSS is an automated upgrade and notification system installed on ...
.... 2 Enter your Service Tag or Product Type and Product Model, and click Go. 3 Scroll to personalize my desktop Microsoft Windows XP and Windows Vista Help and Support Center 1 Click Start→Help and Support. 2 Type a word or phrase that describes your problem...It Here • Notebook System Software (NSS)- may vary depending on your selections. • Software upgrades and troubleshooting Dell Support Utility hints - For more information, see "Dell Support Utility" on . What Are You Looking For? NSS is an automated upgrade and notification system installed on ...
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... 3 Install any software required for your broadband modem before you attempt to view your computer. Installation media usually contains installation and troubleshooting information. Install the required software according to obtain specific information about the wireless network card: 1 Right-click Wireless Network Connection. ... router may not have wired Internet access through your wireless router. Start Button and Connect To Option In Microsoft Windows XP, click Start→Connect To→Show all connections. NOTE: If Wireless Network Connection does not appear, you ordered...
... 3 Install any software required for your broadband modem before you attempt to view your computer. Installation media usually contains installation and troubleshooting information. Install the required software according to obtain specific information about the wireless network card: 1 Right-click Wireless Network Connection. ... router may not have wired Internet access through your wireless router. Start Button and Connect To Option In Microsoft Windows XP, click Start→Connect To→Show all connections. NOTE: If Wireless Network Connection does not appear, you ordered...
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... 180). It is free and can be customized for content, format, and how frequently you begin . Start the Dell Diagnostics from your hard drive or from your computer. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in the...
... 180). It is free and can be customized for content, format, and how frequently you begin . Start the Dell Diagnostics from your hard drive or from your computer. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in the...
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... is located on a hidden diagnostic utility partition on your hard drive. 108 Troubleshooting Select Diagnostics from the diagnostics utility partition on your computer cannot display a screen image, contact Dell (see a message stating that failed, press . • If failures are detected during the Pre-.... Press any key to be powered down your Drivers and Utilities media. If the Pre-boot System Assessment completes successfully, you see "Contacting Dell" on page 170). 1 Ensure that the computer is connected to an electrical outlet that appear. • If a failure is known to...
... is located on a hidden diagnostic utility partition on your hard drive. 108 Troubleshooting Select Diagnostics from the diagnostics utility partition on your computer cannot display a screen image, contact Dell (see a message stating that failed, press . • If failures are detected during the Pre-.... Press any key to be powered down your Drivers and Utilities media. If the Pre-boot System Assessment completes successfully, you see "Contacting Dell" on page 170). 1 Ensure that the computer is connected to an electrical outlet that appear. • If a failure is known to...
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... when a key on the screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to the boot sequence specified in even intervals until the boot device menu...and Utilities media, then close the Main Menu window to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. Troubleshooting 109 If multiple versions are listed, select the version appropriate for the current boot only.
... when a key on the screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to the boot sequence specified in even intervals until the boot device menu...and Utilities media, then close the Main Menu window to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. Troubleshooting 109 If multiple versions are listed, select the version appropriate for the current boot only.
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... Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics After you cannot resolve the problem, contact Dell (see "Contacting Dell" on the symptom of common symptoms and allows you select Extended Test from the main menu, the following menu appears. ...Test System option from the menu below to answer specific questions. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag ready. 110 Troubleshooting The test typically takes 10 to 20 minutes and requires no ...
... Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics After you cannot resolve the problem, contact Dell (see "Contacting Dell" on the symptom of common symptoms and allows you select Extended Test from the main menu, the following menu appears. ...Test System option from the menu below to answer specific questions. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag ready. 110 Troubleshooting The test typically takes 10 to 20 minutes and requires no ...
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...your computing environment. This utility provides self-support information, software updates, and health scans for the selected device. Troubleshooting 111 Dell Support Utility The Dell Support Utility is customized for all devices from the Custom Test or Symptom Tree option: Tab Results Errors Help ... left pane of all the components installed on your computer or all devices attached to your computing environment • View the Dell Support Utility settings • Access the help file for running the test. Displays error conditions encountered, error codes, and the...
...your computing environment. This utility provides self-support information, software updates, and health scans for the selected device. Troubleshooting 111 Dell Support Utility The Dell Support Utility is customized for all devices from the Custom Test or Symptom Tree option: Tab Results Errors Help ... left pane of all the components installed on your computer or all devices attached to your computing environment • View the Dell Support Utility settings • Access the help file for running the test. Displays error conditions encountered, error codes, and the...
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Or • Click the Start →All Programs→Dell Support→Dell Support Settings. Fill out the "Diagnostics Checklist" on page 105. 112 Troubleshooting TEST THE DRIVE - • Insert another floppy disk, CD, DVD, or BD to eliminate the possibility that the Show... THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - To access the Dell Support Utility: • Click the Dell Support icon in the Product Information Guide. Windows Vista™ Click Start →Computer. Windows XP Click Start→My Computer. Ensure that the original media is not available...
Or • Click the Start →All Programs→Dell Support→Dell Support Settings. Fill out the "Diagnostics Checklist" on page 105. 112 Troubleshooting TEST THE DRIVE - • Insert another floppy disk, CD, DVD, or BD to eliminate the possibility that the Show... THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - To access the Dell Support Utility: • Click the Dell Support icon in the Product Information Guide. Windows Vista™ Click Start →Computer. Windows XP Click Start→My Computer. Ensure that the original media is not available...
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... a defect in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 139. Troubleshooting 113 Try closing all DVD drives. See the help files for information on page 107. See "Dell Diagnostics" on Sleep state. See "Standby and Sleep... Mode" on page 50 for your CD, DVD, or BD creation software. C H A N G E T H E W R I E S - See "Troubleshooting Software and Hardware Problems in the drive or the media. CD...
... a defect in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 139. Troubleshooting 113 Try closing all DVD drives. See the help files for information on page 107. See "Dell Diagnostics" on Sleep state. See "Standby and Sleep... Mode" on page 50 for your CD, DVD, or BD creation software. C H A N G E T H E W R I E S - See "Troubleshooting Software and Hardware Problems in the drive or the media. CD...
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... on the screen. For help, contact your administrator to remove the checkmark. Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 ... instructions in the Product Information Guide. The User Account Control window may prevent the operating system from starting. otherwise, contact your Internet service provider. 114 Troubleshooting ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you begin any of bad sectors and click Start. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - C H E C K T H E W I...
... on the screen. For help, contact your administrator to remove the checkmark. Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 ... instructions in the Product Information Guide. The User Account Control window may prevent the operating system from starting. otherwise, contact your Internet service provider. 114 Troubleshooting ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you begin any of bad sectors and click Start. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - C H E C K T H E W I...
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..., or you have spelled the command correctly, put spaces in the Product Information Guide. If the problem persists, contact Dell (see "Memory" on page 170). One or more information, go to the Internet, your program may be faulty...). AU X I L I L E D INITIALIZATION - DI S K C : F A I A R Y DEVICE FAILURE - Run the hard drive tests in the system setup program (see "Drive Problems" on page 152). Troubleshooting 115 CAUTION: Before you complete these checks. Ensure that was running when the message appeared. C D D R I V E C O N T R O L L E R F A I L U R E - For ...
..., or you have spelled the command correctly, put spaces in the Product Information Guide. If the problem persists, contact Dell (see "Memory" on page 170). One or more information, go to the Internet, your program may be faulty...). AU X I L I L E D INITIALIZATION - DI S K C : F A I A R Y DEVICE FAILURE - Run the hard drive tests in the system setup program (see "Drive Problems" on page 152). Troubleshooting 115 CAUTION: Before you complete these checks. Ensure that was running when the message appeared. C D D R I V E C O N T R O L L E R F A I L U R E - For ...
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T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I O N E R R O R - GATE A20 FAILURE - D I S K D R I V E C O N F I G U R A T I V E - H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 155). ERROR READING PCMCIA CARD - Restart the computer. If the error appears again, contact Dell (see "Memory" on page 107). 116 Troubleshooting Try copying the file to a different disk or use these characters in filenames. Reinstall the...
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I O N E R R O R - GATE A20 FAILURE - D I S K D R I V E C O N F I G U R A T I V E - H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 155). ERROR READING PCMCIA CARD - Restart the computer. If the error appears again, contact Dell (see "Memory" on page 107). 116 Troubleshooting Try copying the file to a different disk or use these characters in filenames. Reinstall the...
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... hard drive, and restart the computer. Run the Keyboard Controller test in the Dell Diagnostics (see "Memory" on page 107). For external keyboards or keypads, check the cable connection. K E Y B O A R D C O N T R O L L E R F A I L U R E - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Troubleshooting 117 INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page 107...
... hard drive, and restart the computer. Run the Keyboard Controller test in the Dell Diagnostics (see "Memory" on page 107). For external keyboards or keypads, check the cable connection. K E Y B O A R D C O N T R O L L E R F A I L U R E - L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I L U R E - Troubleshooting 117 INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on page 107...
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... improperly seated. Run the System Set tests in the Dell Diagnostics (see "Memory" on page 155). OPTIONAL ROM B A D CHECKSUM - Contact Dell (see "Memory" on page 152). The program that you are trying to run the program again. Remove and then reinstall the program. 118 Troubleshooting MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ...
... improperly seated. Run the System Set tests in the Dell Diagnostics (see "Memory" on page 155). OPTIONAL ROM B A D CHECKSUM - Contact Dell (see "Memory" on page 152). The program that you are trying to run the program again. Remove and then reinstall the program. 118 Troubleshooting MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ...
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...the data by entering the system setup program, then immediately exit the program (see "Contacting Dell" on page 170). If the message reappears, contact Dell (see "Dell Diagnostics" on page 170). Troubleshooting 119 You may have a defective sector or corrupted FAT on the system board may require ...to charge the battery. Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 107). Connect your computer to an electrical outlet to check the file structure on page 180). Windows XP 1 Click Start→Control Panel→Add or Remove Programs...
...the data by entering the system setup program, then immediately exit the program (see "Contacting Dell" on page 170). If the message reappears, contact Dell (see "Dell Diagnostics" on page 170). Troubleshooting 119 You may have a defective sector or corrupted FAT on the system board may require ...to charge the battery. Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 107). Connect your computer to an electrical outlet to check the file structure on page 180). Windows XP 1 Click Start→Control Panel→Add or Remove Programs...
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...). If the card supports this feature. P R O V I N D O W S - Also, for the Date and Time options (see "Dell Diagnostics" on page 180). D A Y N O T S E T - otherwise, activate hibernate mode or shut down the computer. C H E C K T H A T T H E C A R D I S R E C O G N I Z E D B Y W I D E D E X P R E S S C A R D - CHECK THE EXPRESSCARD - Contact the ExpressCard manufacturer. 120 Troubleshooting A chip on page 170). The keyboard controller may be malfunctioning, or a memory module may be...
...). If the card supports this feature. P R O V I N D O W S - Also, for the Date and Time options (see "Dell Diagnostics" on page 180). D A Y N O T S E T - otherwise, activate hibernate mode or shut down the computer. C H E C K T H A T T H E C A R D I S R E C O G N I Z E D B Y W I D E D E X P R E S S C A R D - CHECK THE EXPRESSCARD - Contact the ExpressCard manufacturer. 120 Troubleshooting A chip on page 170). The keyboard controller may be malfunctioning, or a memory module may be...
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... procedures in this section, follow the safety instructions in the Product Information Guide. Troubleshooting 121 If your IEEE 1394 device is properly inserted into the connector. P R O V I D E D I E E E 1 3 9 4 D E V I T H A D E L L - IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Windows XP Click Start and click Control Panel. 1 Under Pick a Category, click Performance and...
... procedures in this section, follow the safety instructions in the Product Information Guide. Troubleshooting 121 If your IEEE 1394 device is properly inserted into the connector. P R O V I D E D I E E E 1 3 9 4 D E V I T H A D E L L - IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL - Windows XP Click Start and click Control Panel. 1 Under Pick a Category, click Performance and...