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... and trade names may be used in this text: Dell, the DELL logo, YOURS IS HERE, XPS, Wi-Fi Catcher, and Dell MediaDirect are registered trademarks and Windows Vista is subject to herein are registered trademarks of Dell Inc. Model PP06XA April 2008 P/N TM373 Rev. A04... in any proprietary interest in this document to refer to avoid the problem. All rights reserved. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. is a registered trademark owned by Dell under license. Bluetooth is strictly forbidden. and is used in this...
... and trade names may be used in this text: Dell, the DELL logo, YOURS IS HERE, XPS, Wi-Fi Catcher, and Dell MediaDirect are registered trademarks and Windows Vista is subject to herein are registered trademarks of Dell Inc. Model PP06XA April 2008 P/N TM373 Rev. A04... in any proprietary interest in this document to refer to avoid the problem. All rights reserved. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. is a registered trademark owned by Dell under license. Bluetooth is strictly forbidden. and is used in this...
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...Dell Technical Update Service 107 Dell Diagnostics 107 Dell Support Utility 111 Drive Problems 112 Optical drive problems 113 Hard drive problems 114 E-Mail and Internet Problems 114 Error Messages 115 ExpressCard Problems 120 IEEE 1394 Device Problems 121 Keyboard Problems 121 External Keyboard problems 122 Unexpected characters 123 Lockups and Software Problems... system 124 A solid blue screen appears 124 Dell MediaDirect problems 124 Other software problems 125 Memory Problems 126 Network Problems 126 Mobile Broadband (Wireless Wide Area Network [WWAN]) 127 8 Contents
...Dell Technical Update Service 107 Dell Diagnostics 107 Dell Support Utility 111 Drive Problems 112 Optical drive problems 113 Hard drive problems 114 E-Mail and Internet Problems 114 Error Messages 115 ExpressCard Problems 120 IEEE 1394 Device Problems 121 Keyboard Problems 121 External Keyboard problems 122 Unexpected characters 123 Lockups and Software Problems... system 124 A solid blue screen appears 124 Dell MediaDirect problems 124 Other software problems 125 Memory Problems 126 Network Problems 126 Mobile Broadband (Wireless Wide Area Network [WWAN]) 127 8 Contents
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...Drivers 135 What Is a Driver 135 Identifying Drivers 136 Reinstalling Drivers and Utilities 136 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows System Restore .... . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory Image Restore 143 Using ...
...Drivers 135 What Is a Driver 135 Identifying Drivers 136 Reinstalling Drivers and Utilities 136 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows System Restore .... . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory Image Restore 143 Using ...
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... Getting Help 165 Obtaining Assistance 165 Technical Support and Customer Service . . . . . 166 DellConnect 166 Online Services 166 AutoTech Service 167 Automated Order-Status Service 167 Problems With Your Order 167 10 Contents
... Getting Help 165 Obtaining Assistance 165 Technical Support and Customer Service . . . . . 166 DellConnect 166 Online Services 166 AutoTech Service 167 Automated Order-Status Service 167 Problems With Your Order 167 10 Contents
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... click Go. 3 Scroll to personalize my desktop Microsoft Windows XP and Windows Vista Help and Support Center 1 Click Start→Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your Dell computer. Frequently asked questions, hot topics, and general health of...
... click Go. 3 Scroll to personalize my desktop Microsoft Windows XP and Windows Vista Help and Support Center 1 Click Start→Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your Dell computer. Frequently asked questions, hot topics, and general health of...
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... programs. 2 Click the Windows Vista Start button , and click Control Panel 3 Under Network and Internet, click Connect to the Internet. NOTE: If you are having problems connecting to the Internet, see the following section that your ISP to complete the setup. NOTE: Have your operating system "wizards" to help you get... Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. For instructions, see "E-Mail and Internet Problems" on page 114.
... programs. 2 Click the Windows Vista Start button , and click Control Panel 3 Under Network and Internet, click Connect to the Internet. NOTE: If you are having problems connecting to the Internet, see the following section that your ISP to complete the setup. NOTE: Have your operating system "wizards" to help you get... Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. For instructions, see "E-Mail and Internet Problems" on page 114.
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...these procedures, turn off . 2 Slide the battery-bay latch release on the bottom of the computer, and then remove the battery from Dell. NOTICE: You must remove all external cables from the electrical outlet and allow the computer and the battery to cool to room temperature. To.... Disconnect the computer from the computer to work with a battery, see "Charging the Battery" on page 128. For information about resolving problems with your computer. Removing the Battery CAUTION: Using an incompatible battery may increase the risk of time. Replace the battery only with the ...
...these procedures, turn off . 2 Slide the battery-bay latch release on the bottom of the computer, and then remove the battery from Dell. NOTICE: You must remove all external cables from the electrical outlet and allow the computer and the battery to cool to room temperature. To.... Disconnect the computer from the computer to work with a battery, see "Charging the Battery" on page 128. For information about resolving problems with your computer. Removing the Battery CAUTION: Using an incompatible battery may increase the risk of time. Replace the battery only with the ...
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Windows XP 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Display and click the Settings tab. 3 Click Advanced. 4 Click the tab for your selection. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the...
Windows XP 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Display and click the Settings tab. 3 Click Advanced. 4 Click the tab for your selection. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the...
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Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring ...
Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring ...
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...in Windows Help and Support: 1 Click Start →Help and Support→Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→Find information about the hardware installed on this computer. To determine your computer configuration, see..." on page 85. • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that ...
...in Windows Help and Support: 1 Click Start →Help and Support→Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→Find information about the hardware installed on this computer. To determine your computer configuration, see..." on page 85. • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that ...
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... compressed air to the outer edge of your CDs, DVDs or BDs, try using water or a diluted solution of the center hole. If you notice problems, such as skipping, with the compressed-air product. You can also touch the inside edge of water and mild soap. You can also purchase commercial...
... compressed air to the outer edge of your CDs, DVDs or BDs, try using water or a diluted solution of the center hole. If you notice problems, such as skipping, with the compressed-air product. You can also touch the inside edge of water and mild soap. You can also purchase commercial...
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... to test displays in system setup and is recommended that you print these procedures before you begin any of software and hardware updates for the Dell Technical Update service, go to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in the Product Information Guide. NOTE: The...
... to test displays in system setup and is recommended that you print these procedures before you begin any of software and hardware updates for the Dell Technical Update service, go to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in the Product Information Guide. NOTE: The...
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.... 4 At the boot device menu, use the up- NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is held down for your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to run. To avoid possible keyboard failure... option from the menu that appears, and then press . 6 Type 1 to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. NOTE: The Quickboot feature changes the boot sequence for the current boot only. Starting the...
.... 4 At the boot device menu, use the up- NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is held down for your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to run. To avoid possible keyboard failure... option from the menu that appears, and then press . 6 Type 1 to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. NOTE: The Quickboot feature changes the boot sequence for the current boot only. Starting the...
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...: It is located at the top of each test screen. For any problem encountered during a test, a message appears with an error code and a description of system devices. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your...to customize the tests you select Extended Test from the main menu, the following menu appears. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the symptom of common symptoms and allows you want to answer specific questions. Option Express Test Extended Test Custom ...
...: It is located at the top of each test screen. For any problem encountered during a test, a message appears with an error code and a description of system devices. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your...to customize the tests you select Extended Test from the main menu, the following menu appears. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the symptom of common symptoms and allows you want to answer specific questions. Option Express Test Extended Test Custom ...
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... self-support information, software updates, and health scans for running the test. Displays error conditions encountered, error codes, and the problem description. The device list may not display the names of all the components installed on your computer or all devices from the Custom... asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off For more information about the Dell Support Utility, click the question mark (?) at the top of the screen. Dell Support Utility The Dell Support Utility is customized for all devices attached ...
... self-support information, software updates, and health scans for running the test. Displays error conditions encountered, error codes, and the problem description. The device list may not display the names of all the components installed on your computer or all devices from the Custom... asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off For more information about the Dell Support Utility, click the question mark (?) at the top of the screen. Dell Support Utility The Dell Support Utility is customized for all devices attached ...
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... If the drive is not available from recognizing the drive. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - Windows XP Click Start→My Computer. NOTE: The icon functions vary when clicking, double-clicking, or right-clicking. Viruses can sometimes ...8226; Insert a bootable floppy disk and restart the computer. Drive Problems CAUTION: Before you complete these checks. Windows Vista™ Click Start →Computer. Or • Click the Start →All Programs→Dell Support→Dell Support Settings. TEST THE DRIVE - • Insert another floppy ...
... If the drive is not available from recognizing the drive. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - Windows XP Click Start→My Computer. NOTE: The icon functions vary when clicking, double-clicking, or right-clicking. Viruses can sometimes ...8226; Insert a bootable floppy disk and restart the computer. Drive Problems CAUTION: Before you complete these checks. Windows Vista™ Click Start →Computer. Or • Click the Start →All Programs→Dell Support→Dell Support Settings. TEST THE DRIVE - • Insert another floppy ...
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...one end into the eject hole at the front of the drive, then push firmly until the tray is inserted properly. See "Dell Diagnostics" on page 139. Problems writing to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - Troubleshooting 113 Optical drive...drives must receive a steady stream of different regions worldwide and different disc formats, not all DVD titles work in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 107. The drive tray cannot eject 1 Ensure that the disc is partially ejected. 3 ...
...one end into the eject hole at the front of the drive, then push firmly until the tray is inserted properly. See "Dell Diagnostics" on page 139. Problems writing to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - Troubleshooting 113 Optical drive...drives must receive a steady stream of different regions worldwide and different disc formats, not all DVD titles work in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 107. The drive tray cannot eject 1 Ensure that the disc is partially ejected. 3 ...
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... computer to return to room temperature before turning it , and then connect to an Internet service provider. Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties→Tools→...Check Now. 4 Click Scan for and attempt recovery of the procedures in this section, follow the safety instructions in the Product Information Guide. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - If you have subscribed to the Internet. C H E C K T H E W I N D O W S M A I L S E C U R I T Y S E T T I T O ...
... computer to return to room temperature before turning it , and then connect to an Internet service provider. Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties→Tools→...Check Now. 4 Click Scan for and attempt recovery of the procedures in this section, follow the safety instructions in the Product Information Guide. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - If you have subscribed to the Internet. C H E C K T H E W I N D O W S M A I L S E C U R I T Y S E T T I T O ...
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... the procedures in this section, follow the safety instructions in the system setup program (see "Dell Diagnostics" on page 170). The touch pad or external mouse may be faulty or improperly seated. If the problem persists, contact Dell (see the documentation for the keyword spyware. C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - D E C R E A S I N G A V A I L U R E - DRIVE NOT READY - CAUTION: Before you complete these...
... the procedures in this section, follow the safety instructions in the system setup program (see "Dell Diagnostics" on page 170). The touch pad or external mouse may be faulty or improperly seated. If the problem persists, contact Dell (see the documentation for the keyword spyware. C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - D E C R E A S I N G A V A I L U R E - DRIVE NOT READY - CAUTION: Before you complete these...
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...Dell (see "Dell Diagnostics" on page 170). Try copying the file to commands from a CD. GATE A20 FAILURE - Take the appropriate action. The computer cannot identify the drive type. D I S K D R I V E C O N T R O L L E R F A I V E - T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I L U R E 0 - Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem..., reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Restart the computer. Then, shut down...
...Dell (see "Dell Diagnostics" on page 170). Try copying the file to commands from a CD. GATE A20 FAILURE - Take the appropriate action. The computer cannot identify the drive type. D I S K D R I V E C O N T R O L L E R F A I V E - T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I L U R E 0 - Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem..., reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Restart the computer. Then, shut down...