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13 Troubleshooting 107 Dell Technical Update Service 107 Dell Diagnostics 107 Dell Support Utility 111 Drive Problems 112 Optical drive problems 113 Hard drive problems 114 E-Mail and Internet Problems 114 Error Messages 115 ExpressCard Problems 120 IEEE 1394 Device Problems 121 Keyboard... 123 A program is designed for an earlier Microsoft® Windows® operating system 124 A solid blue screen appears 124 Dell MediaDirect problems 124 Other software problems 125 Memory Problems 126 Network Problems 126 Mobile Broadband (Wireless Wide Area Network [WWAN]) 127 8 Contents
13 Troubleshooting 107 Dell Technical Update Service 107 Dell Diagnostics 107 Dell Support Utility 111 Drive Problems 112 Optical drive problems 113 Hard drive problems 114 E-Mail and Internet Problems 114 Error Messages 115 ExpressCard Problems 120 IEEE 1394 Device Problems 121 Keyboard... 123 A program is designed for an earlier Microsoft® Windows® operating system 124 A solid blue screen appears 124 Dell MediaDirect problems 124 Other software problems 125 Memory Problems 126 Network Problems 126 Mobile Broadband (Wireless Wide Area Network [WWAN]) 127 8 Contents
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... Turning Off Your Computer 150 Before Working Inside Your Computer 150 Hard Drive 152 Removing the Hard Drive Cage 152 Replacing a Hard Drive in the Hard Drive Cage . . 154 Replacing the Hard Drive Cage 155 Memory 155 Subscriber Identity Module 159 Internal Card With Bluetooth™ Wireless Technology . 160 Optical Drive 161 15 Traveling With Your Computer 163 Identifying Your Computer...
... Turning Off Your Computer 150 Before Working Inside Your Computer 150 Hard Drive 152 Removing the Hard Drive Cage 152 Replacing a Hard Drive in the Hard Drive Cage . . 154 Replacing the Hard Drive Cage 155 Memory 155 Subscriber Identity Module 159 Internal Card With Bluetooth™ Wireless Technology . 160 Optical Drive 161 15 Traveling With Your Computer 163 Identifying Your Computer...
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...the hard drive, and the operating system • Customer Care - Computer documentation, details on the memory module cover at the bottom of the system. support.dell.com ...tips, articles from technicians, and online NOTE: Select your computer • Reference - Online discussion with technical support • Dell Technical Update ...Service - Contact information, service call status and support history, service contract, online discussions with other Dell customers • Upgrades - Service...
...the hard drive, and the operating system • Customer Care - Computer documentation, details on the memory module cover at the bottom of the system. support.dell.com ...tips, articles from technicians, and online NOTE: Select your computer • Reference - Online discussion with technical support • Dell Technical Update ...Service - Contact information, service call status and support history, service contract, online discussions with other Dell customers • Upgrades - Service...
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... the Battery Charge" on page 48). H A R D D R I R V E N T S - Covers the compartment that contains the memory module connectors. Bottom View 6 1 5 2 4 3 1 memory module cover 3 battery charge gauge/health gauge 5 hard drive 2 battery-bay latch release 4 battery 6 air vents M E M O R Y M O D U L E C O V E R - B A T T E R Y C H A R G E G A U G E / H E A L T H G A U G E -
... the Battery Charge" on page 48). H A R D D R I R V E N T S - Covers the compartment that contains the memory module connectors. Bottom View 6 1 5 2 4 3 1 memory module cover 3 battery charge gauge/health gauge 5 hard drive 2 battery-bay latch release 4 battery 6 air vents M E M O R Y M O D U L E C O V E R - B A T T E R Y C H A R G E G A U G E / H E A L T H G A U G E -
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... is approved by Underwriters Laboratories (UL). 38 Setting Up Your Computer See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. UPS devices contain a battery that provides temporary power to a UPS. Uninterruptible Power Supplies NOTICE: Loss of power...
... is approved by Underwriters Laboratories (UL). 38 Setting Up Your Computer See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. UPS devices contain a battery that provides temporary power to a UPS. Uninterruptible Power Supplies NOTICE: Loss of power...
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..., or press . NOTICE: If your computer's power usage. Power Management Modes Standby and Sleep Mode Standby mode (sleep mode in Windows XP, click Start→Turn off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it may lose data. Conserving...
..., or press . NOTICE: If your computer's power usage. Power Management Modes Standby and Sleep Mode Standby mode (sleep mode in Windows XP, click Start→Turn off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it may lose data. Conserving...
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To exit standby or sleep mode, press the power button or open the display, depending on the hard drive and then completely turning off the computer. NOTICE: You cannot remove devices or undock your computer while your computer is in the Power Options Properties ... QuickSet Power Management Wizard, you may also use one of the following methods: • Close the display. • Press . To enter hibernate mode in Windows XP, click the Start button, click Turn off . Using a Battery 51 To enter hibernate mode in Windows Vista, click the Windows Vista Start button , and then...
To exit standby or sleep mode, press the power button or open the display, depending on the hard drive and then completely turning off the computer. NOTICE: You cannot remove devices or undock your computer while your computer is in the Power Options Properties ... QuickSet Power Management Wizard, you may also use one of the following methods: • Close the display. • Press . To enter hibernate mode in Windows XP, click the Start button, click Turn off . Using a Battery 51 To enter hibernate mode in Windows Vista, click the Windows Vista Start button , and then...
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... settings, such as contrast and brightness. • Click the Effects tab to adjust audio settings, such as the volume level. The QuickCapture window on your hard drive. Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on the screen shows you the camera target...
... settings, such as contrast and brightness. • Click the Effects tab to adjust audio settings, such as the volume level. The QuickCapture window on your hard drive. Unless you designate a different location, the picture or video is automatically saved to the My Pictures folder on the screen shows you the camera target...
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... you cannot write to that disc later. Blank DVD+/-R or BD-R media can only be copied using Roxio Creator Plus. The computer reads your computer hard drive. Use blank DVD+/-RW or BD-RE media if you may not be used to permanently store large amounts of the disc creation process. BD...-writable drives can write to both CD and DVD recording media. After you create a DVD+/-R or BD-R, you plan to erase, rewrite, or update information on that...
... you cannot write to that disc later. Blank DVD+/-R or BD-R media can only be copied using Roxio Creator Plus. The computer reads your computer hard drive. Use blank DVD+/-RW or BD-RE media if you may not be used to permanently store large amounts of the disc creation process. BD...-writable drives can write to both CD and DVD recording media. After you create a DVD+/-R or BD-R, you plan to erase, rewrite, or update information on that...
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...re-installation media that was shipped with your computer. For more information on your TV, you voluntarily reformat the hard drive, reinstall Dell MediaDirect using Dell MediaDirect, use a commercially available S-video cable, composite video cable, component video cable, or DVI to HDMI ... included with a standard S-video cable, a composite video adapter cable, a component video adapter cable (available from Dell), or a DVI to HDMI adaptor cable (available from Dell. Your TV has either an S-video input connector, a composite video-input connector, a component video-input connector...
...re-installation media that was shipped with your computer. For more information on your TV, you voluntarily reformat the hard drive, reinstall Dell MediaDirect using Dell MediaDirect, use a commercially available S-video cable, composite video cable, component video cable, or DVI to HDMI ... included with a standard S-video cable, a composite video adapter cable, a component video adapter cable (available from Dell), or a DVI to HDMI adaptor cable (available from Dell. Your TV has either an S-video input connector, a composite video-input connector, a component video-input connector...
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... in a secure place. • Do not share your password with encryption features. Once you create a user password, you must enter it down your computer or hard drive. If you do not use additional forms of security for passwords. • It is easy to guess. For more security, obtain and use the names...
... in a secure place. • Do not share your password with encryption features. Once you create a user password, you must enter it down your computer or hard drive. If you do not use additional forms of security for passwords. • It is easy to guess. For more security, obtain and use the names...
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... with your computer, perform the checks in system setup and is free and can be customized for your computer. When to support.dell.com/technicalupdate. Start the Dell Diagnostics from your hard drive or from your computer's configuration information, and ensure that you print these procedures before you want to test displays in "Lockups...
... with your computer, perform the checks in system setup and is free and can be customized for your computer. When to support.dell.com/technicalupdate. Start the Dell Diagnostics from your hard drive or from your computer's configuration information, and ensure that you print these procedures before you want to test displays in "Lockups...
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... to be powered down the error code(s) and contact Dell. Press any key to start the Dell Diagnostics from the diagnostics utility partition on (or restart) your computer. 3 Start the Dell Diagnostics in one of your hard drive. 108 Troubleshooting NOTE: If you see the Microsoft®...; Windows® desktop, then shut down your hard drive. If the Pre-boot System Assessment completes successfully, you see "Contacting Dell" on page 170). 1 Ensure...
... to be powered down the error code(s) and contact Dell. Press any key to start the Dell Diagnostics from the diagnostics utility partition on (or restart) your computer. 3 Start the Dell Diagnostics in one of your hard drive. 108 Troubleshooting NOTE: If you see the Microsoft®...; Windows® desktop, then shut down your hard drive. If the Pre-boot System Assessment completes successfully, you see "Contacting Dell" on page 170). 1 Ensure...
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...are an administrator on the computer, click Continue; With the Windows Mail open your administrator to remove the checkmark. Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties→Tools→Check Now.... allow attachments to continue the desired action. 4 Follow the instructions on . If Work Offline has a checkmark next to it, click the checkmark to the Internet. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - Try allowing the computer to return to room temperature before turning ...
...are an administrator on the computer, click Continue; With the Windows Mail open your administrator to remove the checkmark. Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties→Tools→Check Now.... allow attachments to continue the desired action. 4 Follow the instructions on . If Work Offline has a checkmark next to it, click the checkmark to the Internet. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - Try allowing the computer to return to room temperature before turning ...
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...that was running when the message appeared. The hard drive cannot read the data (see "Dell Diagnostics" on page 112). The operation requires a hard drive in the Product Information Guide. CAUTION: Before ...O F A I L E D INITIALIZATION - Reinstall the memory modules and, if necessary, replace them (see "Hard Drive" on page 155). The hard drive failed initialization. BA D C O M M A N D O R FILE N A M E - If the problem persists, contact Dell (see the documentation for the keyword spyware. If you are having problems connecting to the Internet, your program may ...
...that was running when the message appeared. The hard drive cannot read the data (see "Dell Diagnostics" on page 112). The operation requires a hard drive in the Product Information Guide. CAUTION: Before ...O F A I L E D INITIALIZATION - Reinstall the memory modules and, if necessary, replace them (see "Hard Drive" on page 155). The hard drive failed initialization. BA D C O M M A N D O R FILE N A M E - If the problem persists, contact Dell (see the documentation for the keyword spyware. If you are having problems connecting to the Internet, your program may ...
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... down the computer, remove the hard drive (see "Contacting Dell" on page 107). H A R D - If the problem persists, try another card (see "Hard Drive" on page 85). Reinsert the card or try another drive. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I Z E H A S C H A N G E D - Shut down the computer, reinstall the hard drive, and restart the computer. D I S K D R I V E C O N T R O L L E R F A I O N E R R O R - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). A FILENAME...
... down the computer, remove the hard drive (see "Contacting Dell" on page 107). H A R D - If the problem persists, try another card (see "Hard Drive" on page 85). Reinsert the card or try another drive. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I Z E H A S C H A N G E D - Shut down the computer, reinstall the hard drive, and restart the computer. D I S K D R I V E C O N T R O L L E R F A I O N E R R O R - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). A FILENAME...
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... on page 107). The message is installed. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 107). The hard drive may be faulty or improperly seated. INSERT BOOTABLE MEDIA - MEMORY ADDRESS LINE FAILURE AT... 107). For external keyboards, check the cable connection. Run the Keyboard Controller test in the system setup program (see "Dell Diagnostics" on page 180). D I S K D R I V E R E A D F A I L U R E - Then, shut down the computer, remove the hard drive (see "Hard Drive" on page 155). K E Y B O A R D S T U C K KEY F A I L U R...
... on page 107). The message is installed. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 107). The hard drive may be faulty or improperly seated. INSERT BOOTABLE MEDIA - MEMORY ADDRESS LINE FAILURE AT... 107). For external keyboards, check the cable connection. Run the Keyboard Controller test in the system setup program (see "Dell Diagnostics" on page 180). D I S K D R I V E R E A D F A I L U R E - Then, shut down the computer, remove the hard drive (see "Hard Drive" on page 155). K E Y B O A R D S T U C K KEY F A I L U R...
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... I N G S YS T E M N O T F O U N D - The software you want to open . The computer cannot find the hard drive. OP E R A T I R E D . The operating system may be corrupted. Contact Dell (see "Hard Drive" on page 170). You have too many programs open is installed, properly seated, and partitioned as a boot device. D L L F I L E W ...be faulty or improperly seated. Shut down the computer, wait 30 seconds, and then restart it. Reinstall the hard drive (see "Contacting Dell" on page 152). MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE -
... I N G S YS T E M N O T F O U N D - The software you want to open . The computer cannot find the hard drive. OP E R A T I R E D . The operating system may be corrupted. Contact Dell (see "Hard Drive" on page 170). You have too many programs open is installed, properly seated, and partitioned as a boot device. D L L F I L E W ...be faulty or improperly seated. Shut down the computer, wait 30 seconds, and then restart it. Reinstall the hard drive (see "Contacting Dell" on page 152). MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE -
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... configuration settings are defective, back up the data (if possible), and then reformat the hard drive. If the message reappears, contact Dell (see "System Setup Screens" on the hard drive. Connect your computer to an electrical outlet to charge the battery. A chip on the system ... Click Uninstall. O F-D A Y CLOCK STOPPED - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 170). See Windows Help and Support for installation instructions. Windows XP 1 Click Start→Control Panel→Add or Remove Programs→Programs and Features. 2 ...
... configuration settings are defective, back up the data (if possible), and then reformat the hard drive. If the message reappears, contact Dell (see "System Setup Screens" on the hard drive. Connect your computer to an electrical outlet to charge the battery. A chip on the system ... Click Uninstall. O F-D A Y CLOCK STOPPED - Run the System Set tests in the Dell Diagnostics (see "Contacting Dell" on page 170). See Windows Help and Support for installation instructions. Windows XP 1 Click Start→Control Panel→Add or Remove Programs→Programs and Features. 2 ...
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... and remove spyware. NOTICE: You cannot reinstall the Dell MediaDirect feature if you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you voluntarily reformat the hard drive. See the software documentation for information. • Ensure... that the program is digital content that your computer might be played. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU S C A N T H E C O M P U T E R...
... and remove spyware. NOTICE: You cannot reinstall the Dell MediaDirect feature if you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you voluntarily reformat the hard drive. See the software documentation for information. • Ensure... that the program is digital content that your computer might be played. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU S C A N T H E C O M P U T E R...