Setup and Quick Reference Guide
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Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Vostro 220s Back View 28 Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools 39 Power Lights 39 Beep Codes 39 Error Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 4 Contents
Setup and Quick Reference Guide
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... is located on your media to provide last-minute updates about technical changes to direct your call when contacting support. • A diagnostic program for your computer • Drivers for technicians or experienced users. • Reinstall your operating system Finding Information 7 NOTE: Additional... information may not ship with your computer. Contents • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material for your computer ...
... is located on your media to provide last-minute updates about technical changes to direct your call when contacting support. • A diagnostic program for your computer • Drivers for technicians or experienced users. • Reinstall your operating system Finding Information 7 NOTE: Additional... information may not ship with your computer. Contents • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material for your computer ...
Setup and Quick Reference Guide
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...up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 40 Troubleshooting If the computer starts normally, reinstall an ...memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are detected installed, remove the modules, reinstall one module (see "Dell Diagnostics" on page 48). Possible system board failure. 2 No ...
...up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 40 Troubleshooting If the computer starts normally, reinstall an ...memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are detected installed, remove the modules, reinstall one module (see "Dell Diagnostics" on page 48). Possible system board failure. 2 No ...
Setup and Quick Reference Guide
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...A T I O N D R I O N E R R O R - H A R D - H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on the disk, or the disk is usually followed by specific information-for more information. DRIVE NOT READY - Try copying the file to commands from... - GATE A20 FAILURE - The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 71). See your Service Manual at support.dell.com for more information. Restart the computer. The file that you are trying to copy is unable...
...A T I O N D R I O N E R R O R - H A R D - H A R D - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on the disk, or the disk is usually followed by specific information-for more information. DRIVE NOT READY - Try copying the file to commands from... - GATE A20 FAILURE - The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 71). See your Service Manual at support.dell.com for more information. Restart the computer. The file that you are trying to copy is unable...
Setup and Quick Reference Guide
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...the problem persists, try another drive. D I S K D R I V E R E A D F A I L U R E - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). INSERT BOOTABLE MEDIA - The system configuration information does not match the hardware configuration. K E Y B O A R D C O N T R O L L E...or keys during the boot routine. Troubleshooting 43 HA R D -DISK DRIVE FAILURE - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). Insert bootable media. For external keyboards, check the cable connection. K E Y B O A R D ...
...the problem persists, try another drive. D I S K D R I V E R E A D F A I L U R E - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). INSERT BOOTABLE MEDIA - The system configuration information does not match the hardware configuration. K E Y B O A R D C O N T R O L L E...or keys during the boot routine. Troubleshooting 43 HA R D -DISK DRIVE FAILURE - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). Insert bootable media. For external keyboards, check the cable connection. K E Y B O A R D ...
Setup and Quick Reference Guide
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..., READ VALUE EXPECTING VALUE - MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Run the System Set tests in the Dell Diagnostics (see the software documentation. You have too many programs open the program that the drive is installed, properly seated, and partitioned as ...L O C A T I N T E R R U P T - A chip on the system board may be corrupted. If the error message still appears, see "Dell Diagnostics" on page 71). If the hard drive is conflicting with the operating system, another program, or a utility. Try to run the program again. See your ...
..., READ VALUE EXPECTING VALUE - MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Run the System Set tests in the Dell Diagnostics (see the software documentation. You have too many programs open the program that the drive is installed, properly seated, and partitioned as ...L O C A T I N T E R R U P T - A chip on the system board may be corrupted. If the error message still appears, see "Dell Diagnostics" on page 71). If the hard drive is conflicting with the operating system, another program, or a utility. Try to run the program again. See your ...
Setup and Quick Reference Guide
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...remove. 3 Click Uninstall. 4 See the program documentation for instructions (click Start→ Help and Support). SEEK ERROR - Reinstall the hard drive (see "Dell Diagnostics" on the hard drive. The optional ROM has failed. D L L F I R E D . Microsoft Windows® XP: 1 Click Start→...want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Run the System Set tests in the Dell Diagnostics (see your computer to an electrical outlet to restore the data by entering the system Troubleshooting 45 Microsoft® Windows Vista...
...remove. 3 Click Uninstall. 4 See the program documentation for instructions (click Start→ Help and Support). SEEK ERROR - Reinstall the hard drive (see "Dell Diagnostics" on the hard drive. The optional ROM has failed. D L L F I R E D . Microsoft Windows® XP: 1 Click Start→...want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Run the System Set tests in the Dell Diagnostics (see your computer to an electrical outlet to restore the data by entering the system Troubleshooting 45 Microsoft® Windows Vista...
Setup and Quick Reference Guide
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...options. The computer failed to an electrical outlet; TIME- Connect your Service Manual at support.dell.com or see "Dell Diagnostics" on page 48). Run the System Set tests in the system setup program does not ...I N T E R R U P T I C A L L Y L O W - T H E D E V I C E I C A L S U P P O R T - PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 71 for either the operating system or the program that supports the system configuration settings may be loose. FOR HELP IN RESOLVING...
...options. The computer failed to an electrical outlet; TIME- Connect your Service Manual at support.dell.com or see "Dell Diagnostics" on page 48). Run the System Set tests in the system setup program does not ...I N T E R R U P T I C A L L Y L O W - T H E D E V I C E I C A L S U P P O R T - PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. The time or date stored in the Dell Diagnostics (see "Contacting Dell" on page 71 for either the operating system or the program that supports the system configuration settings may be loose. FOR HELP IN RESOLVING...
Setup and Quick Reference Guide
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...the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that shipped with your computer. Dell Diagnostics CAUTION: Before you begin . 3 In the search results, select the option that you want to test displays in the system setup... your computer. See your Service Manual at www.dell.com/regulatory_compliance. When to follow the remaining troubleshooting steps. NOTICE: The Dell Diagnostics works only on page 52) and run the Dell Diagnostics before you contact Dell for technical assistance. It is optional and may not...
...the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that shipped with your computer. Dell Diagnostics CAUTION: Before you begin . 3 In the search results, select the option that you want to test displays in the system setup... your computer. See your Service Manual at www.dell.com/regulatory_compliance. When to follow the remaining troubleshooting steps. NOTICE: The Dell Diagnostics works only on page 52) and run the Dell Diagnostics before you contact Dell for technical assistance. It is optional and may not...
Setup and Quick Reference Guide
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...to start the CD menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. When the DELL logo appears, press immediately. Select Diagnostics from the start the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start menu and ... CD-ROM option from the menu that no diagnostics utility partition has been found, run the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers ...
...to start the CD menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. When the DELL logo appears, press immediately. Select Diagnostics from the start the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start menu and ... CD-ROM option from the menu that no diagnostics utility partition has been found, run the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers ...
Setup and Quick Reference Guide
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...IF T H E POWER LIGHT IS O F F - 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and ...protection devices to the Windows Classic view. For additional safety best practices information, see the Regulatory Compliance Homepage at support.dell.com). • If a device does not work, ensure that the electrical outlet is properly connected. • ...either turned off or is not receiving power. • Reseat the power cable in a program, see your Dell computer to verify that the computer turns on the screen. This message may not apply if you added or ...
...IF T H E POWER LIGHT IS O F F - 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and ...protection devices to the Windows Classic view. For additional safety best practices information, see the Regulatory Compliance Homepage at support.dell.com). • If a device does not work, ensure that the electrical outlet is properly connected. • ...either turned off or is not receiving power. • Reseat the power cable in a program, see your Dell computer to verify that the computer turns on the screen. This message may not apply if you added or ...
Setup and Quick Reference Guide
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... successfully communicating with the memory. • Ensure that shipped with your computer, see "Memory" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 48). Lockups and Software Problems CAUTION: Before you begin any open files and exit any of memory supported by your Service...• Save and close any open programs you are not using is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 48). For additional safety best practices information, see the Regulatory Compliance Homepage at support...
... successfully communicating with the memory. • Ensure that shipped with your computer, see "Memory" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 48). Lockups and Software Problems CAUTION: Before you begin any open files and exit any of memory supported by your Service...• Save and close any open programs you are not using is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 48). For additional safety best practices information, see the Regulatory Compliance Homepage at support...
Setup and Quick Reference Guide
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...: 1 See "Troubleshooting Tips" on page 50 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 48 for procedures on how to the proper support personnel. See "Online Services" on page 66 for a more extensive list...Express Service Code to route the call directly to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of Dell Support online. 5 If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon,...
...: 1 See "Troubleshooting Tips" on page 50 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 48 for procedures on how to the proper support personnel. See "Online Services" on page 66 for a more extensive list...Express Service Code to route the call directly to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. 4 Use Dell's extensive suite of Dell Support online. 5 If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon,...
Setup and Quick Reference Guide
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... service is a simple online access tool that allows a Dell service and support associate to support.dell.com and click DellConnect. DellConnect™ DellConnect is available to provide fast, accurate answers. Online Services You can learn about Dell™ hardware. Our support staff uses computer-based diagnostics to answer your region or go to access...
... service is a simple online access tool that allows a Dell service and support associate to support.dell.com and click DellConnect. DellConnect™ DellConnect is available to provide fast, accurate answers. Online Services You can learn about Dell™ hardware. Our support staff uses computer-based diagnostics to answer your region or go to access...
Setup and Quick Reference Guide
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... for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 70), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 71). 3 Include any Dell products that belong with your order. For the telephone... number to call for your region, see "Contacting Dell" on page 71. Have your invoice or packing ...
... for the return. 2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 70), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 71). 3 Include any Dell products that belong with your order. For the telephone... number to call for your region, see "Contacting Dell" on page 71. Have your invoice or packing ...
Setup and Quick Reference Guide
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... requirements will be refused at or near the computer. Remember to fill out the Diagnostics Checklist (see the Regulatory Compliance Homepage at the keyboard, relay detailed information during shipment to Dell. For additional safety best practices information, see "Diagnostics Checklist" on your computer before you . 4 Pack the equipment to be returned in the...
... requirements will be refused at or near the computer. Remember to fill out the Diagnostics Checklist (see the Regulatory Compliance Homepage at the keyboard, relay detailed information during shipment to Dell. For additional safety best practices information, see "Diagnostics Checklist" on your computer before you . 4 Pack the equipment to be returned in the...
Setup and Quick Reference Guide
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...computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: ...Are you performed: 70 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on ...
...computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: ...Are you performed: 70 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on ...
Setup and Quick Reference Guide
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...network cable, 11 power cables, 12 contacting Dell, 65, 71 D Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities ...media, 49 starting from your hard drive, 49 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual, 8 drivers, 57 Drivers and Utilities media, ...
...network cable, 11 power cables, 12 contacting Dell, 65, 71 D Dell contacting, 65, 71 Factory Image Restore, 62 software updates, 55 Support Utility, 55 technical support and customer service, 66 Technical Update Service, 54 Dell Diagnostics, 48 starting from the Drivers and Utilities ...media, 49 starting from your hard drive, 49 Dell Factory Image Restore, 63 Dell Technology Guide, 8 DellConnect, 66 Desktop System Software, 7 diagnostics beep codes, 39 Dell, 48 documentation, 7 Dell Technology Guide, 8 Service Manual, 8 drivers, 57 Drivers and Utilities media, ...
Setup and Quick Reference Guide
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...environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System Restore, 60 enabling, 62... T Terms and Conditions, 8 transferring information to a new computer, 17 troubleshooting, 8, 39 blue screen, 54 computer not responding, 52 Dell Diagnostics, 48 error messages, 41 memory, 51 power, 50 power light conditions, 50 power lights, 39 program crashes, 52 programs and Windows compatibility,...
...environmental, 38 expansion bus, 32 memory, 31 physical, 37 power, 37 processor, 31 system information, 31 video, 32 support, 65 contacting Dell, 71 DellConnect, 66 online services, 66 regional, 66 technical support and customer service, 66 support information, 8 System Restore, 60 enabling, 62... T Terms and Conditions, 8 transferring information to a new computer, 17 troubleshooting, 8, 39 blue screen, 54 computer not responding, 52 Dell Diagnostics, 48 error messages, 41 memory, 51 power, 50 power light conditions, 50 power lights, 39 program crashes, 52 programs and Windows compatibility,...
Service Manual
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...a USB device, the device must be bootable. Remove the computer cover (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance 1. NOTE: To boot to move through the list of the screen, press . If you are ...no CD is in the upper-right corner of the device that you can run the Dell Diagnostics on Your Computer. 2. Changing Boot Sequence for the Current Boot You can also use ...boot sequence for Future Boots 1. NOTE: To boot to boot from the hard drive when the diagnostic tests are booting to a USB device, connect the USB device to access the menu. Then...
...a USB device, the device must be bootable. Remove the computer cover (see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance 1. NOTE: To boot to move through the list of the screen, press . If you are ...no CD is in the upper-right corner of the device that you can run the Dell Diagnostics on Your Computer. 2. Changing Boot Sequence for the Current Boot You can also use ...boot sequence for Future Boots 1. NOTE: To boot to boot from the hard drive when the diagnostic tests are booting to a USB device, connect the USB device to access the menu. Then...