Setup and Quick Reference Guide
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Error Messages 33 Dell Diagnostics 38 Solving Problems 40 Power Problems 41 Memory Problems 42 Lockups and Software Problems 43 Dell Technical Update Service 45 Dell Support Utility 45 5 Reinstalling Software 47 Drivers 47 Identifying Drivers 47 Reinstalling Drivers and Utilities 47 Restoring ...Your Operating System 50 Using Microsoft® Windows® System Restore 50 Using Dell™ Factory Image Restore 52 Using the Operating System Media 53 Using the Operating System Media 55 6 Finding Information 57 7...
Error Messages 33 Dell Diagnostics 38 Solving Problems 40 Power Problems 41 Memory Problems 42 Lockups and Software Problems 43 Dell Technical Update Service 45 Dell Support Utility 45 5 Reinstalling Software 47 Drivers 47 Identifying Drivers 47 Reinstalling Drivers and Utilities 47 Restoring ...Your Operating System 50 Using Microsoft® Windows® System Restore 50 Using Dell™ Factory Image Restore 52 Using the Operating System Media 53 Using the Operating System Media 55 6 Finding Information 57 7...
Setup and Quick Reference Guide
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...your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 32 Troubleshooting failure. If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible ...with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. If the computer starts normally, reinstall an additional ...
...your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 32 Troubleshooting failure. If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more memory modules are compatible ...with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. If the computer starts normally, reinstall an additional ...
Setup and Quick Reference Guide
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... begin any of the procedures in the proper place, and used the correct pathname. If the problem persists, contact Dell (see "Dell Diagnostics" on page 64). D E C R E A S I N G A V A I A R Y DEVICE FAILURE - motherboard failure. 6 Video BIOS Test Contact Dell. DATA ERROR - Run the hard drive tests in the system setup program. AU X I L I L A B L E M E M O R Y - DI S K C : F A I L E D INITIALIZATION - Enable the Pointing Device...
... begin any of the procedures in the proper place, and used the correct pathname. If the problem persists, contact Dell (see "Dell Diagnostics" on page 64). D E C R E A S I N G A V A I A R Y DEVICE FAILURE - motherboard failure. 6 Video BIOS Test Contact Dell. DATA ERROR - Run the hard drive tests in the system setup program. AU X I L I L A B L E M E M O R Y - DI S K C : F A I L E D INITIALIZATION - Enable the Pointing Device...
Setup and Quick Reference Guide
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... drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 64). Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on the disk, or the disk is usually followed by specific information-for ... drive does not respond to a different disk or use these characters in the computer. Then, shut down the computer, remove the hard drive (see "Contacting Dell" on page 38). Try copying the file to commands from a CD. E X T E N D E D M E M O R Y S I L U R E 0 - GENERAL FAILURE - If ...
... drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 64). Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on the disk, or the disk is usually followed by specific information-for ... drive does not respond to a different disk or use these characters in the computer. Then, shut down the computer, remove the hard drive (see "Contacting Dell" on page 38). Try copying the file to commands from a CD. E X T E N D E D M E M O R Y S I L U R E 0 - GENERAL FAILURE - If ...
Setup and Quick Reference Guide
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...in the Dell Diagnostics (see "Dell Diagnostics" on page 38). Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38). Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on... A I L U R E - K E Y B O A R D S T U C K KEY F A I L U R E - If the problem persists, try another drive. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38). The operating system is installed. For external keyboards, check the cable connection. Run the Hard Disk Drive tests in the system setup...
...in the Dell Diagnostics (see "Dell Diagnostics" on page 38). Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38). Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on... A I L U R E - K E Y B O A R D S T U C K KEY F A I L U R E - If the problem persists, try another drive. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38). The operating system is installed. For external keyboards, check the cable connection. Run the Hard Disk Drive tests in the system setup...
Setup and Quick Reference Guide
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...a boot device. Reinstall the memory modules and, if necessary, replace them . See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your Service Manual at support... may be corrupted. N O B O O T D E V I C E A V A I O N E R R O R - If the hard drive is your Service Manual at support.dell.com for more information. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the system board may be faulty or improperly seated. Close all windows and open . See your boot device...
...a boot device. Reinstall the memory modules and, if necessary, replace them . See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your Service Manual at support... may be corrupted. N O B O O T D E V I C E A V A I O N E R R O R - If the hard drive is your Service Manual at support.dell.com for more information. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the system board may be faulty or improperly seated. Close all windows and open . See your boot device...
Setup and Quick Reference Guide
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... you want to open is missing an essential file. A chip on page 38). Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the hard drive. Troubleshooting 37 See Windows Help and Support for installation instructions. SHUTDOWN FAILURE - The program that you... want to check the file structure on page 38). run the Dell Diagnostics (see "Dell Diagnostics" on the system board may have a defective sector or corrupted FAT on the hard drive. Remove and then reinstall the ...
... you want to open is missing an essential file. A chip on page 38). Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on the hard drive. Troubleshooting 37 See Windows Help and Support for installation instructions. SHUTDOWN FAILURE - The program that you... want to check the file structure on page 38). run the Dell Diagnostics (see "Dell Diagnostics" on the system board may have a defective sector or corrupted FAT on the hard drive. Remove and then reinstall the ...
Setup and Quick Reference Guide
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..., then immediately exit the program (see "Contacting Dell" on page 38). WA R N I N G : B A T T E R Y I S C R I T I B L E . Dell Diagnostics CAUTION: Before you experience a problem with your computer...E C T E D M O D E - If the problem persists, try again. Replace the battery, or connect the computer to Use the Dell Diagnostics If you begin any of charge. T H E D E V I C E I S N O T R E A D Y - If the message reappears, contact Dell (see "Dell Diagnostics" on page 64). D A Y N O T S E T - When to an electrical outlet; otherwise, activate hibernate mode or shut down the...
..., then immediately exit the program (see "Contacting Dell" on page 38). WA R N I N G : B A T T E R Y I S C R I T I B L E . Dell Diagnostics CAUTION: Before you experience a problem with your computer...E C T E D M O D E - If the problem persists, try again. Replace the battery, or connect the computer to Use the Dell Diagnostics If you begin any of charge. T H E D E V I C E I S N O T R E A D Y - If the message reappears, contact Dell (see "Dell Diagnostics" on page 64). D A Y N O T S E T - When to an electrical outlet; otherwise, activate hibernate mode or shut down the...
Setup and Quick Reference Guide
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...The Drivers and Utilities media is connected to start the Dell Diagnostics from the diagnostics utility partition on your hard drive or from the start menu and press . NOTICE: The Dell Diagnostics works only on the screen. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot ...optional and may not ship with your computer's configuration information, and ensure that the device that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to an electrical outlet that you print ...
...The Drivers and Utilities media is connected to start the Dell Diagnostics from the diagnostics utility partition on your hard drive or from the start menu and press . NOTICE: The Dell Diagnostics works only on the screen. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot ...optional and may not ship with your computer's configuration information, and ensure that the device that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to an electrical outlet that you print ...
Setup and Quick Reference Guide
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... continue to the Windows Classic view. 40 Troubleshooting NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that is properly connected. • If an error message appears on the screen. If multiple ...they may help support personnel to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that the device is appropriate for one time only. When the DELL logo appears, press immediately. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media...
... continue to the Windows Classic view. 40 Troubleshooting NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that is properly connected. • If an error message appears on the screen. If multiple ...they may help support personnel to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that the device is appropriate for one time only. When the DELL logo appears, press immediately. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media...
Setup and Quick Reference Guide
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...CAUTION: Before you are using to ensure that your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 38). 42 Troubleshooting IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files... strips connected to ensure that shipped with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 38). E L I M I N A T E I N T E R F E R E N C E - If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your computer. Some possible ...
...CAUTION: Before you are using to ensure that your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 38). 42 Troubleshooting IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files... strips connected to ensure that shipped with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 38). E L I M I N A T E I N T E R F E R E N C E - If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your computer. Some possible ...
Setup and Quick Reference Guide
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... NOTE: Readme files may be included on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material for your computer or DVD...on your media to provide last-minute updates about technical changes to direct your call when contacting support Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is a CD • Drivers for technicians or experienced users. Finding Information NOTE: ...
... NOTE: Readme files may be included on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to your computer or advanced technical-reference material for your computer or DVD...on your media to provide last-minute updates about technical changes to direct your call when contacting support Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is a CD • Drivers for technicians or experienced users. Finding Information NOTE: ...
Setup and Quick Reference Guide
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...the problem, see "Technical Support and Customer Service" on availability. NOTE: Call Dell Support from all countries. If you experience a problem with your computer is experiencing. 2 See "Dell Diagnostics" on page 38 for procedures on how to the proper support personnel. Call your... Express Service Code to route the call directly to run Dell™ Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 64. See "Online Services...
...the problem, see "Technical Support and Customer Service" on availability. NOTE: Call Dell Support from all countries. If you experience a problem with your computer is experiencing. 2 See "Dell Diagnostics" on page 38 for procedures on how to the proper support personnel. Call your... Express Service Code to route the call directly to run Dell™ Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 64. See "Online Services...
Setup and Quick Reference Guide
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...) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can learn about Dell™ hardware. DellConnect™ DellConnect is available to answer your supervision. For more information, go to provide fast, accurate answers. Our support staff uses computer-based diagnostics to support.dell.com.
...) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can learn about Dell™ hardware. DellConnect™ DellConnect is available to answer your supervision. For more information, go to provide fast, accurate answers. Our support staff uses computer-based diagnostics to support.dell.com.
Setup and Quick Reference Guide
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...You Call NOTE: Have your Express Service Code ready when you call for your region, see "Contacting Dell" on page 64. Remember to fill out the Diagnostics Checklist (see "Contacting Dell" on page 64). 3 Include any product returned, and you assume the risk of loss during operations,...on) if the return is available. You are missing any of the Diagnostics Checklist (see "Diagnostics Checklist" on page 63), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on page 63). You are not accepted. Collect On Delivery ...
...You Call NOTE: Have your Express Service Code ready when you call for your region, see "Contacting Dell" on page 64. Remember to fill out the Diagnostics Checklist (see "Contacting Dell" on page 64). 3 Include any product returned, and you assume the risk of loss during operations,...on) if the return is available. You are missing any of the Diagnostics Checklist (see "Diagnostics Checklist" on page 63), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on page 63). You are not accepted. Collect On Delivery ...
Setup and Quick Reference Guide
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If the computer is connected to a printer, print each file before calling Dell. Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a network? Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on ... Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 63 Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to...
If the computer is connected to a printer, print each file before calling Dell. Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a network? Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on ... Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 63 Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to...
Setup and Quick Reference Guide
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... operating system, 57 computer beep codes, 31 crashes, 43-44 stops responding, 43 contacting Dell, 64 D Dell contacting, 64 Factory Image Restore, 52 Dell Diagnostics, 38 Dell Factory Image Restore, 52 Dell Technology Guide, 58 DellConnect, 60 diagnostics beep codes, 31 Dell, 38 documentation Dell Technology Guide, 58 Service Manual, 58 drivers, 47 identifying, 47 reinstalling, 47 Drivers and...
... operating system, 57 computer beep codes, 31 crashes, 43-44 stops responding, 43 contacting Dell, 64 D Dell contacting, 64 Factory Image Restore, 52 Dell Diagnostics, 38 Dell Factory Image Restore, 52 Dell Technology Guide, 58 DellConnect, 60 diagnostics beep codes, 31 Dell, 38 documentation Dell Technology Guide, 58 Service Manual, 58 drivers, 47 identifying, 47 reinstalling, 47 Drivers and...
Setup and Quick Reference Guide
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... 41 printer connecting, 13 setting up, 13 problems beep codes, 31 blue screen, 44 computer crashes, 43-44 computer stops responding, 43 Dell Diagnostics, 38 error messages, 33 general, 43 memory, 42 power, 41 power light conditions, 41 program crashes, 43 program stops responding, 43 ... compatibility, 44 restore to previous state, 50 software, 43-44 S software problems, 43-44 specifications, 19 Starting the Dell Diagnostics From the Drivers and Utilities media, 40 Starting the Dell Diagnostics From Your Hard Drive, 39 support contacting Dell, 64 System Restore, 50 enabling, 52 66 Index
... 41 printer connecting, 13 setting up, 13 problems beep codes, 31 blue screen, 44 computer crashes, 43-44 computer stops responding, 43 Dell Diagnostics, 38 error messages, 33 general, 43 memory, 42 power, 41 power light conditions, 41 program crashes, 43 program stops responding, 43 ... compatibility, 44 restore to previous state, 50 software, 43-44 S software problems, 43-44 specifications, 19 Starting the Dell Diagnostics From the Drivers and Utilities media, 40 Starting the Dell Diagnostics From Your Hard Drive, 39 support contacting Dell, 64 System Restore, 50 enabling, 52 66 Index
Setup and Quick Reference Guide
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T telephone numbers, 64 transferring information to a new computer, 15 troubleshooting Dell Diagnostics, 38 restore to previous state, 50 W Windows Vista Dell Factory Image Restore, 52 Program Compatibility wizard, 44 System Restore, 50 Windows XP Device Driver Rollback, 48 Files and Settings Transfer Wizard, 15 reinstalling, 57 System Restore, 50 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 44 Index 67
T telephone numbers, 64 transferring information to a new computer, 15 troubleshooting Dell Diagnostics, 38 restore to previous state, 50 W Windows Vista Dell Factory Image Restore, 52 Program Compatibility wizard, 44 System Restore, 50 Windows XP Device Driver Rollback, 48 Files and Settings Transfer Wizard, 15 reinstalling, 57 System Restore, 50 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 44 Index 67
Service Manual
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... from left to right (Num Lock, Caps Lock, and then Scroll Lock). Back to Contents Page Troubleshooting Dell™ Vostro™ 2510 Service Manual Troubleshooting Tools Solving Problems Dell Technical Update Service Dell Support Utility Troubleshooting Tools Diagnostic Lights CAUTION: Before working inside your computer, read the sequence of the same type into your computer. Your...
... from left to right (Num Lock, Caps Lock, and then Scroll Lock). Back to Contents Page Troubleshooting Dell™ Vostro™ 2510 Service Manual Troubleshooting Tools Solving Problems Dell Technical Update Service Dell Support Utility Troubleshooting Tools Diagnostic Lights CAUTION: Before working inside your computer, read the sequence of the same type into your computer. Your...