User Manual
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... Moving the printer to another location 119 Troubleshooting 121 Before you troubleshoot...121 If Troubleshooting does not solve your problem 121 Setup troubleshooting...121 Understanding printer messages...126 Jams and misfeeds troubleshooting...133 Print troubleshooting...140 Copy and scan troubleshooting...143 Fax troubleshooting...145 Network troubleshooting...150 Notices...160 Product information...160
... Moving the printer to another location 119 Troubleshooting 121 Before you troubleshoot...121 If Troubleshooting does not solve your problem 121 Setup troubleshooting...121 Understanding printer messages...126 Jams and misfeeds troubleshooting...133 Print troubleshooting...140 Copy and scan troubleshooting...143 Fax troubleshooting...145 Network troubleshooting...150 Notices...160 Product information...160
User Manual
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... Sleep timeout). • Share your suggestions help us know. Conserving energy • Activate Eco-Mode. The Sleep feature puts the printer in the Print Preview dialog or the printer display (depending on your printer, read the User's Guide carefully, and make sure it better. We're committed to ...value with the printer, and then skim the User's Guide to learn how to make sure you may be printed. • Scan and save them to help you do encounter any problems along the way, one side of the paper. To start using your printer's environmental impact even further. By...
... Sleep timeout). • Share your suggestions help us know. Conserving energy • Activate Eco-Mode. The Sleep feature puts the printer in the Print Preview dialog or the printer display (depending on your printer, read the User's Guide carefully, and make sure it better. We're committed to ...value with the printer, and then skim the User's Guide to learn how to make sure you may be printed. • Scan and save them to help you do encounter any problems along the way, one side of the paper. To start using your printer's environmental impact even further. By...
User Manual
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...printing documents that are you looking for and maintaining the printer • Troubleshooting and solving problems... User's Guide The User's Guide is available on the installation software CD. Note: Your printer may not come with the printer. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing...Use Quick Print or Draft Mode. Finding information... you print more pages. These modes can be used to print documents using...paper from discarded print jobs. • Use recycled paper. About...
...printing documents that are you looking for and maintaining the printer • Troubleshooting and solving problems... User's Guide The User's Guide is available on the installation software CD. Note: Your printer may not come with the printer. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading paper • Performing printing...Use Quick Print or Draft Mode. Finding information... you print more pages. These modes can be used to print documents using...paper from discarded print jobs. • Use recycled paper. About...
User Manual
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...8226; Set up the wireless printer on a wireless network. • Change the wireless settings of the printer. Learn more about the printing problems encountered. • Check the supplies status of your printer software when new updates are available. Manage your favorite settings in Microsoft Office 2007...Order ink. Printer software Use the Dell Printer Home (referred to as Printer Home) Dell Ink Management System Dell Phone Book (referred to as Phone Book) Abbyy Sprint OCR Dell Wireless Setup Utility (referred to as Wireless Setup Utility) Dell Tools for Office Printer Setup Utility ...
...8226; Set up the wireless printer on a wireless network. • Change the wireless settings of the printer. Learn more about the printing problems encountered. • Check the supplies status of your printer software when new updates are available. Manage your favorite settings in Microsoft Office 2007...Order ink. Printer software Use the Dell Printer Home (referred to as Printer Home) Dell Ink Management System Dell Phone Book (referred to as Phone Book) Abbyy Sprint OCR Dell Wireless Setup Utility (referred to as Wireless Setup Utility) Dell Tools for Office Printer Setup Utility ...
User Manual
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...install option during installation, and then select all the necessary software was installed. You need to search for your computer. If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when you set up the ...printer using the installation software CD, all packages listed. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from the list. 3 Click the uninstaller. 4 Follow the instructions ...
...install option during installation, and then select all the necessary software was installed. You need to search for your computer. If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when you set up the ...printer using the installation software CD, all packages listed. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from the list. 3 Click the uninstaller. 4 Follow the instructions ...
User Manual
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... quality. If the signal quality is listed as good or excellent, then another factor is receiving a strong signal from the access point, print a network setup page. Poor signal quality could affect connectivity during certain conditions. How can be intermittent, however, and although the signal quality...is receiving. CHECK THE WIRELESS SIGNAL QUALITY To determine if the printer is causing the problem. Checking computer connectivity 1 From your access point and the printer, then try one or more information on printing a network setup page, see the User's Guide. If you are for Quality....
... quality. If the signal quality is listed as good or excellent, then another factor is receiving a strong signal from the access point, print a network setup page. Poor signal quality could affect connectivity during certain conditions. How can be intermittent, however, and although the signal quality...is receiving. CHECK THE WIRELESS SIGNAL QUALITY To determine if the printer is causing the problem. Checking computer connectivity 1 From your access point and the printer, then try one or more information on printing a network setup page, see the User's Guide. If you are for Quality....
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... 3 Press Enter, or click OK. All objects absorb part of the wireless signal when it will pass through an object, it can cause problems with the wireless signal. The SSID of the printer must match the SSID of the access point. For most objects. This distance could be ...8226; Turn off potential sources of your access point on the network. For Windows users 1 Obtain the SSID of the network that seem to print wirelessly. How can also interfere with the wireless signal on the same wireless network as objects containing metal and concrete. REMOVE SOURCES OF INTERFERENCE ...
... 3 Press Enter, or click OK. All objects absorb part of the wireless signal when it will pass through an object, it can cause problems with the wireless signal. The SSID of the printer must match the SSID of the access point. For most objects. This distance could be ...8226; Turn off potential sources of your access point on the network. For Windows users 1 Obtain the SSID of the network that seem to print wirelessly. How can also interfere with the wireless signal on the same wireless network as objects containing metal and concrete. REMOVE SOURCES OF INTERFERENCE ...
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If Troubleshooting does not solve your problem Visit our Web site at http://support.dell.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, navigate to: > Setup > > Device Setup > > Language > 2 Press the ... does not respond" on page 124 • "Cannot delete documents from the print queue" on page 125 • "Cannot print through USB" on page 125 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : • Live online...
If Troubleshooting does not solve your problem Visit our Web site at http://support.dell.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, navigate to: > Setup > > Device Setup > > Language > 2 Press the ... does not respond" on page 124 • "Cannot delete documents from the print queue" on page 125 • "Cannot print through USB" on page 125 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : • Live online...
User Manual
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... or right arrow button to scroll to a defective port. The USB port is not in the printers folder or as a printer option when sending a print job, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. The cartridges should click firmly... SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Note: If you encountered problems while installing, or if your printer does not appear in the list in Sleep mode. Note: Make sure the printer is marked with . Software...
... or right arrow button to scroll to a defective port. The USB port is not in the printers folder or as a printer option when sending a print job, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. The cartridges should click firmly... SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Note: If you encountered problems while installing, or if your printer does not appear in the list in Sleep mode. Note: Make sure the printer is marked with . Software...
User Manual
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...Sleep mode. The USB port is wirelessly connected, see the Wireless troubleshooting section. REMOVE AND REINSTALL THE PRINTER SOFTWARE MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the ... cable is not in the Default tab, select your printer, and then click Print. You may have problems, then try either of the computer. Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document ...
...Sleep mode. The USB port is wirelessly connected, see the Wireless troubleshooting section. REMOVE AND REINSTALL THE PRINTER SOFTWARE MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the ... cable is not in the Default tab, select your printer, and then click Print. You may have problems, then try either of the computer. Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document ...
User Manual
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... one or more information. Note: Make sure the printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press... the power light is in Sleep mode. Note: Do not remove the alignment page until printing is printing blank pages Blank pages may be caused by improperly installed ink cartridges. If this problem persists, then check our Web site for updates for three seconds to Align Printer, and...
... one or more information. Note: Make sure the printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press... the power light is in Sleep mode. Note: Do not remove the alignment page until printing is printing blank pages Blank pages may be caused by improperly installed ink cartridges. If this problem persists, then check our Web site for updates for three seconds to Align Printer, and...
User Manual
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... PRINTER SOFTWARE RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is damaged, then use a new one or ...more information, see the computer documentation. Note: If you have jobs stuck in the print queue and cannot delete them to get other jobs...
... PRINTER SOFTWARE RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is damaged, then use a new one or ...more information, see the computer documentation. Note: If you have jobs stuck in the print queue and cannot delete them to get other jobs...
User Manual
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Troubleshooting 126 Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear...., and then press • Press to cancel the current print job. Close the printer to continue printing. Close Printer The printer is open. The printer will read any of the print job. • Press to cancel the current job. to...printer memory, and then collate the remainder of the following : • Press to continue printing the pages that were saved in the paper support, and then press • Press to continue...
Troubleshooting 126 Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear...., and then press • Press to cancel the current print job. Close the printer to continue printing. Close Printer The printer is open. The printer will read any of the print job. • Press to cancel the current job. to...printer memory, and then collate the remainder of the following : • Press to continue printing the pages that were saved in the paper support, and then press • Press to continue...
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Troubleshooting 129 Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message.
Troubleshooting 129 Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message.
User Manual
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...the page" on page 140 • "Streaks or lines on printed image" on page 141 • "Print speed is the printable side, see the instructions that came with the print side faceup. (If you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER ...CONDITION Use only new, unwrinkled paper. Paper or specialty media misfeeds These are not sure which side is slow" on page 142 • "Computer slows down when printing" on your paper or specialty...
...the page" on page 140 • "Streaks or lines on printed image" on page 141 • "Print speed is the printable side, see the instructions that came with the print side faceup. (If you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK PAPER ...CONDITION Use only new, unwrinkled paper. Paper or specialty media misfeeds These are not sure which side is slow" on page 142 • "Computer slows down when printing" on your paper or specialty...
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... in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a photo open , choose File > Page Setup. 2 From the "Format for" pop‑up menu, choose your printer. 7...or Setup. 3 Navigate to: Paper/Finishing tab > select a borderless setting > OK 4 Click Print. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink...
... in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a photo open , choose File > Page Setup. 2 From the "Format for" pop‑up menu, choose your printer. 7...or Setup. 3 Navigate to: Paper/Finishing tab > select a borderless setting > OK 4 Click Print. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE INK LEVELS Replace low or empty ink...
User Manual
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...then turn off the access point (wireless router) and turn it back on the printed image, then contact technical support. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try using a different USB cable. Troubleshooting 142 MAKE SURE THE INK CARTRIDGES...and size of the following: CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one minute for the printer and computer to the printer through a USB cable, ...
...then turn off the access point (wireless router) and turn it back on the printed image, then contact technical support. Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try using a different USB cable. Troubleshooting 142 MAKE SURE THE INK CARTRIDGES...and size of the following: CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one minute for the printer and computer to the printer through a USB cable, ...
User Manual
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...came with your computer manages resources and processes. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit ... of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE For more information on page 144 Copier or scanner does not respond If the ...
...came with your computer manages resources and processes. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit ... of the following : CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE For more information on page 144 Copier or scanner does not respond If the ...
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... printer is connected to Off, and then press . > Fax Forward > INCREASE THE RINGER VOLUME If you can print it prints the fax. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one number on the correct distinctive ring (if you are set : • Auto Answer is Off...
... printer is connected to Off, and then press . > Fax Forward > INCREASE THE RINGER VOLUME If you can print it prints the fax. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one number on the correct distinctive ring (if you are set : • Auto Answer is Off...
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... your operating system. If a firewall is currently connected to the computer using the Windows VPN Client. Most Virtual Private Networks allow computers to print will not be a problem with printer lost when connected to Virtual Private Network (VPN) You will not allow split tunneling due to communicate over wireless network" on page...
... your operating system. If a firewall is currently connected to the computer using the Windows VPN Client. Most Virtual Private Networks allow computers to print will not be a problem with printer lost when connected to Virtual Private Network (VPN) You will not allow split tunneling due to communicate over wireless network" on page...
