User Manual
Page 5
... Cleaning the exterior of the printer...118 Cleaning the scanner glass...119 Moving the printer to another location 119 Troubleshooting 121 Before you troubleshoot...121 If Troubleshooting does not solve your problem 121 Setup troubleshooting...121 Understanding printer messages...126 Jams and misfeeds troubleshooting...133 Print troubleshooting...140 Copy and scan troubleshooting...143 Fax troubleshooting...145 Network troubleshooting...150 Notices...160 Product...
... Cleaning the exterior of the printer...118 Cleaning the scanner glass...119 Moving the printer to another location 119 Troubleshooting 121 Before you troubleshoot...121 If Troubleshooting does not solve your problem 121 Setup troubleshooting...121 Understanding printer messages...126 Jams and misfeeds troubleshooting...133 Print troubleshooting...140 Copy and scan troubleshooting...143 Fax troubleshooting...145 Network troubleshooting...150 Notices...160 Product...
User Manual
Page 9
...printer • Troubleshooting...printer 9 Conserving ink • Use Quick Print or Draft Mode. Finding information about the printer...Connecting the printer • Installing the printer software Find...printer instead of the colors. • Use...printer software • Setting up and configuring the printer on a network, depending on the features of the printer that require less ink. Note: Your printer may not come with the printer. Additional setup and instructions for using the printer...tasks, depending on your printer model • Configuring printer settings • Viewing and...
...printer • Troubleshooting...printer 9 Conserving ink • Use Quick Print or Draft Mode. Finding information about the printer...Connecting the printer • Installing the printer software Find...printer instead of the colors. • Use...printer software • Setting up and configuring the printer on a network, depending on the features of the printer that require less ink. Note: Your printer may not come with the printer. Additional setup and instructions for using the printer...tasks, depending on your printer model • Configuring printer settings • Viewing and...
User Manual
Page 10
...8226; Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail support • Telephone support Dell Support Web site-http://support.dell.com Note: Select your region, and then select your printer 10 What...the desktop, depending on the features of operation for your region or country can purchase printer supplies online, by telephone, or in your printer and installers for Dell printer software • Readme files-Last‑minute technical changes, or advanced technical reference ...
...8226; Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail support • Telephone support Dell Support Web site-http://support.dell.com Note: Select your region, and then select your printer 10 What...the desktop, depending on the features of operation for your region or country can purchase printer supplies online, by telephone, or in your printer and installers for Dell printer software • Readme files-Last‑minute technical changes, or advanced technical reference ...
User Manual
Page 84
...line through the printer. Distinctive Ring is a fax, then the printer detects the fax signal on the back of the printer, plug an analog telephone into a second wall jack, and then listen for a dial tone through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on ...page 145. How can hear a dial tone on any number of the printer. 2 Listen for the printer? A dial tone lets you know what telephone number was dialed, and ...
...line through the printer. Distinctive Ring is a fax, then the printer detects the fax signal on the back of the printer, plug an analog telephone into a second wall jack, and then listen for a dial tone through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on ...page 145. How can hear a dial tone on any number of the printer. 2 Listen for the printer? A dial tone lets you know what telephone number was dialed, and ...
User Manual
Page 98
... certificate file. See related topics on your needs. It is dependent on the 802.1X security mechanism you access your printer, depending on troubleshooting specific connection types if you have selected Do this EAP‑MD5, LEAP, or MSCHAPv2 Proceed to the next step.... The following procedures assume that the printer drivers are installed on the computer screen. Using the printer wirelessly Select the connection type that the ...
... certificate file. See related topics on your needs. It is dependent on the 802.1X security mechanism you access your printer, depending on troubleshooting specific connection types if you have selected Do this EAP‑MD5, LEAP, or MSCHAPv2 Proceed to the next step.... The following procedures assume that the printer drivers are installed on the computer screen. Using the printer wirelessly Select the connection type that the ...
User Manual
Page 100
.... 2 Insert the Software and Documentation CD into an available port on troubleshooting specific connection types if you encounter difficulties during configuration. Selecting a printer 1 Open the printers folder. The following procedures assume that describes how you currently access your needs. Note: The printer supports one active local connection (USB) and one active network connection (Ethernet...
.... 2 Insert the Software and Documentation CD into an available port on troubleshooting specific connection types if you encounter difficulties during configuration. Selecting a printer 1 Open the printers folder. The following procedures assume that describes how you currently access your needs. Note: The printer supports one active local connection (USB) and one active network connection (Ethernet...
User Manual
Page 121
... not solve your problem Visit our Web site at http://support.dell.com to find the following: • Live online customer support • Contact numbers for telephone customer support • Firmware and software updates Setup troubleshooting • "Incorrect language appears on the display" on page...turn off , wait about 10 seconds, and then turn the printer back on . • Make sure the printer is not in Sleep mode. Troubleshooting 121 Troubleshooting Before you want, and then press . Note: Make sure the printer is securely connected to the computer, print server, or network access...
... not solve your problem Visit our Web site at http://support.dell.com to find the following: • Live online customer support • Contact numbers for telephone customer support • Firmware and software updates Setup troubleshooting • "Incorrect language appears on the display" on page...turn off , wait about 10 seconds, and then turn the printer back on . • Make sure the printer is not in Sleep mode. Troubleshooting 121 Troubleshooting Before you want, and then press . Note: Make sure the printer is securely connected to the computer, print server, or network access...
User Manual
Page 122
... install If you continue to Yes, and then press . Note: If you encountered problems while installing, or if your printer does not appear in the list in Sleep mode. Troubleshooting 122 3 To confirm the setting, press the left or right arrow button to scroll to have connected to turn off... the printer. The USB port is not in the printers folder or as a printer option when sending a print job, then try one . 2 ...
... install If you continue to Yes, and then press . Note: If you encountered problems while installing, or if your printer does not appear in the list in Sleep mode. Troubleshooting 122 3 To confirm the setting, press the left or right arrow button to scroll to have connected to turn off... the printer. The USB port is not in the printers folder or as a printer option when sending a print job, then try one . 2 ...
User Manual
Page 123
... and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. REMOVE AND REINSTALL THE PRINTER SOFTWARE Press and hold for any obvious damage. Note: If you continue to turn off the printer. Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This...
... and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. REMOVE AND REINSTALL THE PRINTER SOFTWARE Press and hold for any obvious damage. Note: If you continue to turn off the printer. Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This...
User Manual
Page 124
... If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the up the printer. Press and hold for three...PRINTER POWER SUPPLY 1 Turn off the printer. If this problem persists, then check our Web site for updates for more of Sleep mode, then reset the power: 1 Unplug the power cord from the wall outlet, and then wait 10 seconds. 2 Insert the power cord into the wall outlet. 4 Turn on the printer. Troubleshooting 124 Printer...
... If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the up the printer. Press and hold for three...PRINTER POWER SUPPLY 1 Turn off the printer. If this problem persists, then check our Web site for updates for more of Sleep mode, then reset the power: 1 Unplug the power cord from the wall outlet, and then wait 10 seconds. 2 Insert the power cord into the wall outlet. 4 Turn on the printer. Troubleshooting 124 Printer...
User Manual
Page 125
... then the USB port is marked with . REMOVE AND REINSTALL THE PRINTER SOFTWARE RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on...Bus controllers. For more of the computer. If the cable is damaged, then use a new one or more information, see the computer documentation. Troubleshooting 125 Cannot delete documents from the print queue If you have problems, then try one . 2 Firmly plug the square end of the USB ...
... then the USB port is marked with . REMOVE AND REINSTALL THE PRINTER SOFTWARE RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on...Bus controllers. For more of the computer. If the cable is damaged, then use a new one or more information, see the computer documentation. Troubleshooting 125 Cannot delete documents from the print queue If you have problems, then try one . 2 Firmly plug the square end of the USB ...
User Manual
Page 126
... [Size] Paper Try one or more of the print job. • Press to cancel the current print job. to continue printing. to continue printing. Close Printer The printer is open. Troubleshooting 126 Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the...
... [Size] Paper Try one or more of the print job. • Press to cancel the current print job. to continue printing. to continue printing. Close Printer The printer is open. Troubleshooting 126 Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the...
User Manual
Page 127
... or cartridges. • Reinsert the specified ink cartridge or cartridges. • Press or to clear the message. Ink Cartridge Error The printer is not in Sleep mode. Press and hold for three seconds to turn off , then wait about 10 seconds, and then turn the...job. • Install the specified ink cartridges properly. • Turn the printer off the printer. • See the User's Guide for a list of supported ink cartridges. Note: This deletes the fax job from the printer memory. Troubleshooting 127 Fax Memory Full Reduce the resolution or the number of pages of the...
... or cartridges. • Reinsert the specified ink cartridge or cartridges. • Press or to clear the message. Ink Cartridge Error The printer is not in Sleep mode. Press and hold for three seconds to turn off , then wait about 10 seconds, and then turn the...job. • Install the specified ink cartridges properly. • Turn the printer off the printer. • See the User's Guide for a list of supported ink cartridges. Note: This deletes the fax job from the printer memory. Troubleshooting 127 Fax Memory Full Reduce the resolution or the number of pages of the...
User Manual
Page 128
... or more of the print job, and then try printing again. Load [Size] Paper Try one or more of the following: • Depending on your printer model, touch OK or press to clear the message, and then try printing again. • From the computer, adjust the... printer settings to reduce the quality of the following : • Remove the memory device, and then reinsert it into the card slot or USB port. • Touch OK or press to clear the message. Try one or more of the network connection. to continue printing. Troubleshooting 128 Ink Low...
... or more of the print job, and then try printing again. Load [Size] Paper Try one or more of the following: • Depending on your printer model, touch OK or press to clear the message, and then try printing again. • From the computer, adjust the... printer settings to reduce the quality of the following : • Remove the memory device, and then reinsert it into the card slot or USB port. • Touch OK or press to clear the message. Try one or more of the network connection. to continue printing. Troubleshooting 128 Ink Low...
User Manual
Page 129
Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message. Troubleshooting 129 Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth.
Printhead Error Remove and reinsert the printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to clear the message. Troubleshooting 129 Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth.
User Manual
Page 130
... the problem persists, then contact customer support. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. Note: Make sure to clear the message. • If the message appears even if the printhead ...into place. For more of the following: • Install the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it clicks into the printhead. Troubleshooting 130 4 Reinsert the printhead, and then close the latch until it clicks into place. ...
... the problem persists, then contact customer support. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. Note: Make sure to clear the message. • If the message appears even if the printhead ...into place. For more of the following: • Install the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it clicks into the printhead. Troubleshooting 130 4 Reinsert the printhead, and then close the latch until it clicks into place. ...
User Manual
Page 131
Troubleshooting 131 Printhead Unsupported Try one or more of the following: • Turn the printer off, and then turn it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. 3 Lift the carrier latch. 4 Remove the unsupported printhead.
Troubleshooting 131 Printhead Unsupported Try one or more of the following: • Turn the printer off, and then turn it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. 3 Lift the carrier latch. 4 Remove the unsupported printhead.
User Manual
Page 132
... Warning One or more cartridges may have been missing for more information, see "Replacing ink cartridges" in the User's Guide. 6 Close the printer. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try... Too Long The scan job exceeds the maximum number of the following: • Check the printer software settings or the Administration settings from the printer to install the ink cartridges into place. Troubleshooting 132 5 Insert the supported printhead, and then close the latch until it clicks into the ...
... Warning One or more cartridges may have been missing for more information, see "Replacing ink cartridges" in the User's Guide. 6 Close the printer. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try... Too Long The scan job exceeds the maximum number of the following: • Check the printer software settings or the Administration settings from the printer to install the ink cartridges into place. Troubleshooting 132 5 Insert the supported printhead, and then close the latch until it clicks into the ...
User Manual
Page 133
... USB hub. Avoid unnecessarily touching these parts while clearing jams. Unrecoverable Scan Error Try one or more information, visit http://support.dell.com. Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 133 • "Paper jam in the paper support" on page 135 • "Paper jam in the duplex unit...
... USB hub. Avoid unnecessarily touching these parts while clearing jams. Unrecoverable Scan Error Try one or more information, visit http://support.dell.com. Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 133 • "Paper jam in the paper support" on page 135 • "Paper jam in the duplex unit...
User Manual
Page 135
Note: Make sure all paper fragments are sensitive. Paper jam in the paper support Note: The parts inside the printer are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it clicks into place. 5 Close the printer. 6 Touch OK or press , depending on your printer model. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 135 4 Reattach the jam clearance cover until it out.
Note: Make sure all paper fragments are sensitive. Paper jam in the paper support Note: The parts inside the printer are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it clicks into place. 5 Close the printer. 6 Touch OK or press , depending on your printer model. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 135 4 Reattach the jam clearance cover until it out.
