User Guide
Page 8
...Tools required 10-1 Electrostatic discharge 10-1 Relocating your drive in NetWare D-2 Appendix E. Error codes 8-1 Chapter 9. TapeAlert flags . . . . . B-3 Appendix C. Sense data C-1 Library sense data C-1 Drive sense data C-7 Appendix D. Accessibility H-1 Glossary I /O slots,.... . . 7-12 Isolating host attachment interface problems 7-12 Identifying a suspect cartridge 7-12 Chapter 8. A-1 4U library I -1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide B-1 TapeAlert flags supported by the drive . . . . . Service procedures . . . ....
...Tools required 10-1 Electrostatic discharge 10-1 Relocating your drive in NetWare D-2 Appendix E. Error codes 8-1 Chapter 9. TapeAlert flags . . . . . B-3 Appendix C. Sense data C-1 Library sense data C-1 Drive sense data C-7 Appendix D. Accessibility H-1 Glossary I /O slots,.... . . 7-12 Isolating host attachment interface problems 7-12 Identifying a suspect cartridge 7-12 Chapter 8. A-1 4U library I -1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide B-1 TapeAlert flags supported by the drive . . . . . Service procedures . . . ....
User Guide
Page 13
... for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power supply LED meanings. . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning events 8-11 Shipping lock/Shipping label . . . . . 10-2 2U library SCSI element types and element addresses A-1 4U library SCSI element types and element addresses A-1 2U library SCSI element addresses for storage slots and drive slot...
... for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power supply LED meanings. . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning events 8-11 Shipping lock/Shipping label . . . . . 10-2 2U library SCSI element types and element addresses A-1 4U library SCSI element types and element addresses A-1 2U library SCSI element addresses for storage slots and drive slot...
User Guide
Page 32
... the Startup screen, then the Home screen. The Operator Control Panel also displays an error code to get initialized and running. Power-ON display When the library powers ON or resets, it to help identify the failure. 2-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Change attempts are extinguished and the Ready/Activity LED flashes at a rate...
... the Startup screen, then the Home screen. The Operator Control Panel also displays an error code to get initialized and running. Power-ON display When the library powers ON or resets, it to help identify the failure. 2-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Change attempts are extinguished and the Ready/Activity LED flashes at a rate...
User Guide
Page 122
...Service: Run Tests menu The following library diagnostic procedures are available in this test scrambles the cartridge slot locations. 5-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug048 When the Slot To Slot test is used in the library. When prompted by the Operator ... 6. a77ug047 Service Library Verify Figure 5-22. Service: Library Verify menu 1. Use the Up/Down keys to complete the test. While the test is displayed. v If the test FAILS, an error code is running, the Operator Control Panel displays library status. The Slot...
...Service: Run Tests menu The following library diagnostic procedures are available in this test scrambles the cartridge slot locations. 5-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug048 When the Slot To Slot test is used in the library. When prompted by the Operator ... 6. a77ug047 Service Library Verify Figure 5-22. Service: Library Verify menu 1. Use the Up/Down keys to complete the test. While the test is displayed. v If the test FAILS, an error code is running, the Operator Control Panel displays library status. The Slot...
User Guide
Page 129
... X X X X X X Drive the drive. A check mark indicates X X X X X X that the drive is "Present" or "Not Present". Drive Error If the drive generated an error code, it is logged on or out. X X X X Port B Indicates whether Port B is X X X X X X Code displayed here. Table 5-8. Library Status page elements (continued) Menu Item Description 2U 4U 2. The displayed information varies depending on the...
... X X X X X X Drive the drive. A check mark indicates X X X X X X that the drive is "Present" or "Not Present". Drive Error If the drive generated an error code, it is logged on or out. X X X X Port B Indicates whether Port B is X X X X X X Code displayed here. Table 5-8. Library Status page elements (continued) Menu Item Description 2U 4U 2. The displayed information varies depending on the...
User Guide
Page 153
... Service Library: View Drive Logs This page allows the drive logs to be e-mailed to Tech Support for analysis, if needed. When the memory dumps are set to allow pop-up to 20 minutes to complete. SCSI: Logs ASC/ASCQ and FSC information. Error: Logs drive error code information. - v Additional Sense Code (ASC...) v Additional Sense Code Qualifier (ASCQ) v Fault Symptom Code (FSC) Figure 5-56.
... Service Library: View Drive Logs This page allows the drive logs to be e-mailed to Tech Support for analysis, if needed. When the memory dumps are set to allow pop-up to 20 minutes to complete. SCSI: Logs ASC/ASCQ and FSC information. Error: Logs drive error code information. - v Additional Sense Code (ASC...) v Additional Sense Code Qualifier (ASCQ) v Fault Symptom Code (FSC) Figure 5-56.
User Guide
Page 164
... in the library, inserts it does not match, a media Error Code 7 posts on a WORM tape cartridge. The drive reports a media Error Code 7. It alerts you might choose to use labels for Ultrium tape drives and libraries Ultrium Tape Drive/Library Bar Code Label Requirements ...altering of the last appendable point on the tape. Cleaning cartridge With each library, a specially labeled LTO Ultrium Cleaning Cartridge is not compatible with optional Bar Code Reader 3582 Required 6-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Table 6-5. Upgrading the drive ...
... in the library, inserts it does not match, a media Error Code 7 posts on a WORM tape cartridge. The drive reports a media Error Code 7. It alerts you might choose to use labels for Ultrium tape drives and libraries Ultrium Tape Drive/Library Bar Code Label Requirements ...altering of the last appendable point on the tape. Cleaning cartridge With each library, a specially labeled LTO Ultrium Cleaning Cartridge is not compatible with optional Bar Code Reader 3582 Required 6-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Table 6-5. Upgrading the drive ...
User Guide
Page 171
... Problem Unable to Dell technical support. © Copyright IBM Corp. 2007, 2013 7-1 Library Enclosure (accessor, Operator control panel display) v Other possible Replacement Parts are resumed. If you are unable to the Web User Interface and check the error log (Service Library > View Logs). Table 7-1. If possible, log on page 7-8 or the error code listing. After the...
... Problem Unable to Dell technical support. © Copyright IBM Corp. 2007, 2013 7-1 Library Enclosure (accessor, Operator control panel display) v Other possible Replacement Parts are resumed. If you are unable to the Web User Interface and check the error log (Service Library > View Logs). Table 7-1. If possible, log on page 7-8 or the error code listing. After the...
User Guide
Page 172
... Logs" on page 5-60 to the "Drive sense data" on page C-1). 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide See "Service Library: View Logs" on page 5-60, "Service Library: View Drive Logs" on page 5-61, Chapter 8, "Error codes," on page 8-1, and "Drive sense data" on page 5-62) if this feature is providing the correct encryption key. If the...
... Logs" on page 5-60 to the "Drive sense data" on page C-1). 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide See "Service Library: View Logs" on page 5-60, "Service Library: View Drive Logs" on page 5-61, Chapter 8, "Error codes," on page 8-1, and "Drive sense data" on page 5-62) if this feature is providing the correct encryption key. If the...
User Guide
Page 173
... Refer to "System status" on page 2-6 for the error code in to the Operator Control Panel 's Configure > Logical Libraries section and reassign the logical libraries. Refer to turn the Error LED OFF. If your current settings. To check the library error log, log on page 6-4). Continue cleaning the tape drive as drives swapped with different form factors (i.e. v ... FRONT PANEL LEDs Attention LED To determine why the Attention LED is used, particularly if it is turned ON, log in Chapter 8, "Error codes," on page 8-1, run Library verify (Operator Control Panel: Service...
... Refer to "System status" on page 2-6 for the error code in to the Operator Control Panel 's Configure > Logical Libraries section and reassign the logical libraries. Refer to turn the Error LED OFF. If your current settings. To check the library error log, log on page 6-4). Continue cleaning the tape drive as drives swapped with different form factors (i.e. v ... FRONT PANEL LEDs Attention LED To determine why the Attention LED is used, particularly if it is turned ON, log in Chapter 8, "Error codes," on page 8-1, run Library verify (Operator Control Panel: Service...
User Guide
Page 174
...Service Library: Upgrade Firmware" on page 6-3. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Cartridge does not eject from drive Cartridge cannot be removed from ejecting the cartridge. Ensure that both the library and drive firmware are compatible with the back edge of your library. The library ...properly can result in gripper or slider error codes because of the fiducial interfering with the drive and model of the cartridge. To release the magazines with the Web User Interface, go to Manage Library > Release Magazines. To release the ...
...Service Library: Upgrade Firmware" on page 6-3. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Cartridge does not eject from drive Cartridge cannot be removed from ejecting the cartridge. Ensure that both the library and drive firmware are compatible with the back edge of your library. The library ...properly can result in gripper or slider error codes because of the fiducial interfering with the drive and model of the cartridge. To release the magazines with the Web User Interface, go to Manage Library > Release Magazines. To release the ...
User Guide
Page 177
...error code. Library recovery problem determination The 2U and 4U library firmware generally retries failed operations up to complete an inventory, or even move a cartridge within the library, the magazine 's prism integrity must be completed in some situations, proceeding with the software. If the library... correct termination on both ends of the lengthy retry recovery procedure. Note: Many backup applications use their own drivers for a 2U library when the picker mechanism starts its operation is approximately 1 - 2 minutes. For example, failure to pick or place a cartridge from...
...error code. Library recovery problem determination The 2U and 4U library firmware generally retries failed operations up to complete an inventory, or even move a cartridge within the library, the magazine 's prism integrity must be completed in some situations, proceeding with the software. If the library... correct termination on both ends of the lengthy retry recovery procedure. Note: Many backup applications use their own drivers for a 2U library when the picker mechanism starts its operation is approximately 1 - 2 minutes. For example, failure to pick or place a cartridge from...
User Guide
Page 180
...the current library firmware level with the Operator Control Panel (Monitor > Library > Identity > Version) or the Web User Interface (Monitor Library > Library Identity), then. 2. LCC failed or in the FW Rev field. 3. LCC failed 7-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's ...on page 6-4). 7. Several library error codes also point to the library. 5. Use only an approved cleaning cartridge (see "Cleaning cartridge" on page 9-4. 2. BEFORE POWERING OFF THE LIBRARY, write the drive memory dump to "Removing/installing/adding a tape drive sled" on page 10...
...the current library firmware level with the Operator Control Panel (Monitor > Library > Identity > Version) or the Web User Interface (Monitor Library > Library Identity), then. 2. LCC failed or in the FW Rev field. 3. LCC failed 7-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's ...on page 6-4). 7. Several library error codes also point to the library. 5. Use only an approved cleaning cartridge (see "Cleaning cartridge" on page 9-4. 2. BEFORE POWERING OFF THE LIBRARY, write the drive memory dump to "Removing/installing/adding a tape drive sled" on page 10...
User Guide
Page 181
... the problem is the most likely failure. If a control card error code was obtained and reseating, power cycling, and updating the library firmware did not fix the problem, the controller card CRU is persistent, contact Dell technical support. See 7 on the "Rear panel" on the library controller card CRU. 1. Note: On newer PCs, either straight...
... the problem is the most likely failure. If a control card error code was obtained and reseating, power cycling, and updating the library firmware did not fix the problem, the controller card CRU is persistent, contact Dell technical support. See 7 on the "Rear panel" on the library controller card CRU. 1. Note: On newer PCs, either straight...
User Guide
Page 185
... User Action listed in "Preparing to resolve an error code" before normal library operation is set to resolve an error code 1. Complete the steps in "Error codes" on page 8-2. The event log with the library also includes a date stamp for information about resolving the error. v If the error recurs, refer to the library and retrying the last operation. Chapter 8. Press SELECT...
... User Action listed in "Preparing to resolve an error code" before normal library operation is set to resolve an error code 1. Complete the steps in "Error codes" on page 8-2. The event log with the library also includes a date stamp for information about resolving the error. v If the error recurs, refer to the library and retrying the last operation. Chapter 8. Press SELECT...
User Guide
Page 186
... on accessor level of library firmware. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card 8-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Error codes Errors that are described are also reported by way of email notification, if enabled. Main Error Codes Error Code Description User Action 80 Bar code reader error, cannot initialize BCR 81 Bar code reader error, no response from BCR Error Code 80 01 might...
... on accessor level of library firmware. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card 8-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Error codes Errors that are described are also reported by way of email notification, if enabled. Main Error Codes Error Code Description User Action 80 Bar code reader error, cannot initialize BCR 81 Bar code reader error, no response from BCR Error Code 80 01 might...
User Guide
Page 187
Table 8-1. Main Error Codes (continued) Error Code Description 8E Cannot find gripper block within the expected range 8F Cannot find slider block within the expected range 90 ... Card 9B Sled position sensor (fiducial sensor) not found B0 Robotic controller response timeout. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card Chapter 8. Error codes 8-3 Refer to "Isolating a library controller card versus accessor enclosure problem" on page 7-10. A command did not transport completely B5 Accessor controller does not ...
Table 8-1. Main Error Codes (continued) Error Code Description 8E Cannot find gripper block within the expected range 8F Cannot find slider block within the expected range 90 ... Card 9B Sled position sensor (fiducial sensor) not found B0 Robotic controller response timeout. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card Chapter 8. Error codes 8-3 Refer to "Isolating a library controller card versus accessor enclosure problem" on page 7-10. A command did not transport completely B5 Accessor controller does not ...
User Guide
Page 188
... occurrences, contact technical support. 8-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If the error recurs, contact technical support. Table 8-1. Not supported 1. See Table 8-3 on page 1-14). **If you receive a D8 error while your library configuration. Fatal System error can occur because of firmware that is running, the bar code reader reads different bar code data for the same customer...
... occurrences, contact technical support. 8-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If the error recurs, contact technical support. Table 8-1. Not supported 1. See Table 8-3 on page 1-14). **If you receive a D8 error while your library configuration. Fatal System error can occur because of firmware that is running, the bar code reader reads different bar code data for the same customer...
User Guide
Page 189
... to "Isolating drive sled problems" on page 7-8 1. See Table 8-3 on page 8-11 DF Warning Event! Main Error Codes (continued) Error Code Description DE Warning Event! Insert magazine in library. Remove magazine from library. 2. Chapter 8. Refer to the latest version. F0 Drive Over temperature Condition The subcode indicates which drive is detected E2 New hardware found. Refer...
... to "Isolating drive sled problems" on page 7-8 1. See Table 8-3 on page 8-11 DF Warning Event! Main Error Codes (continued) Error Code Description DE Warning Event! Insert magazine in library. Remove magazine from library. 2. Chapter 8. Refer to the latest version. F0 Drive Over temperature Condition The subcode indicates which drive is detected E2 New hardware found. Refer...
User Guide
Page 190
... is affected. Main Error Codes (continued) Error Code Description F1 Drive Communication Error Library controller lost communication to "Isolating drive sled problems" on page 7-9. 8-6 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Example: Subcode 02: drive sled #2 F3 Drive Hardware Error The subcode indicates which drive is affected. x values: v 4: firmware or hardware error v 5: hardware error v 6: hardware or media error v A: recoverable hardware error F4 Drive Load...
... is affected. Main Error Codes (continued) Error Code Description F1 Drive Communication Error Library controller lost communication to "Isolating drive sled problems" on page 7-9. 8-6 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Example: Subcode 02: drive sled #2 F3 Drive Hardware Error The subcode indicates which drive is affected. x values: v 4: firmware or hardware error v 5: hardware error v 6: hardware or media error v A: recoverable hardware error F4 Drive Load...