Dell Technology Guide
Page 2
... view. NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products. represents Windows Vista Start button. Dell Inc. represents Windows XP Start button. Blu-ray Disc is a trademark of data and tells you make better use of operating...174; and Windows® XP refer to avoid the problem. Trademarks used in this document is used in this text: Dell, the DELL logo, DellConnect, StrikeZone, Wi-Fi Catcher, ExpressCharge, and Dell TravelLite are registered trademarks of Dell Inc.; Intel and iAMT are trademarks of Intel Corporation ...
... view. NOTICE: A NOTICE indicates either the entities claiming the marks and names or their products. represents Windows Vista Start button. Dell Inc. represents Windows XP Start button. Blu-ray Disc is a trademark of data and tells you make better use of operating...174; and Windows® XP refer to avoid the problem. Trademarks used in this document is used in this text: Dell, the DELL logo, DellConnect, StrikeZone, Wi-Fi Catcher, ExpressCharge, and Dell TravelLite are registered trademarks of Dell Inc.; Intel and iAMT are trademarks of Intel Corporation ...
Dell Technology Guide
Page 7
...Storage 78 Solid-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually ...Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration...
...Storage 78 Solid-State Drive (SSD 78 Installing Drivers for Media Drives 79 Determining Whether a Device Driver is the Source of a Device Problem 79 Replacing a Driver With a Previous Version of the Driver 79 Using the Drivers and Utilities Media to Reinstall a Driver 80 Manually ...Reinstalling a Driver 80 Drive Problems 81 Optical Drive Problems 82 Hard Drive Problems 82 Working with RAID 83 RAID Level 0 83 RAID Level 1 84 RAID Level 0+1 Configuration 86 RAID Level 5 Configuration...
Dell Technology Guide
Page 13
.... . . . . 171 Web Browsers for Viewing Internet Sites . . . . . 172 Web Addresses 173 Setting up Your Internet Connection 173 Windows Vista 173 Windows® XP 174 Troubleshooting Problems Connecting to the Internet 175 Web Browser Settings 175 Setting the Browser Home Page 175 Setting the Way the Browser Displays Web Pages 176 Saving...
.... . . . . 171 Web Browsers for Viewing Internet Sites . . . . . 172 Web Addresses 173 Setting up Your Internet Connection 173 Windows Vista 173 Windows® XP 174 Troubleshooting Problems Connecting to the Internet 175 Web Browser Settings 175 Setting the Browser Home Page 175 Setting the Way the Browser Displays Web Pages 176 Saving...
Dell Technology Guide
Page 17
... Display Properties Menu 244 Accessing Additional Functions With the Advanced Button 245 Accessing the Video Card Control Features . . . . 245 Getting Help for Video Display Resolution Problems 245 Adjusting Display Settings With the Vendor Video Card Control Panel 246 Windows Vista 246 Windows XP 246 Using the Wizards 247 Using a Video Card...
... Display Properties Menu 244 Accessing Additional Functions With the Advanced Button 245 Accessing the Video Card Control Features . . . . 245 Getting Help for Video Display Resolution Problems 245 Adjusting Display Settings With the Vendor Video Card Control Panel 246 Windows Vista 246 Windows XP 246 Using the Wizards 247 Using a Video Card...
Dell Technology Guide
Page 18
... Wizard to Configure Display Settings 248 Getting Help for Video Card Control Panels . . . 249 Troubleshooting Display Settings 249 Where to Find Help 249 Resolving Common Problems 249 17 Security and Privacy 251 Protecting Your Computer-Using Administrator Rights, User Groups, and Passwords 251 Administrator Rights 251 User Groups 252 Passwords 253...
... Wizard to Configure Display Settings 248 Getting Help for Video Card Control Panels . . . 249 Troubleshooting Display Settings 249 Where to Find Help 249 Resolving Common Problems 249 17 Security and Privacy 251 Protecting Your Computer-Using Administrator Rights, User Groups, and Passwords 251 Administrator Rights 251 User Groups 252 Passwords 253...
Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad...
Dell Technology Guide
Page 22
S/PDIF Port (Toslink 328 Audio Ports 329 23 Getting Help 331 Obtaining Assistance 331 Dell Support Service 332 Technical Support and Customer Service . . . . 332 DellConnect 332 Online Services 333 AutoTech Service 334 Automated Order-Status Service 334 Problems With Your Order 334 Product Information 334 Returning Items for Warranty Repair or Credit 334 Before You Call 335 Contacting Dell 337 22 Contents
S/PDIF Port (Toslink 328 Audio Ports 329 23 Getting Help 331 Obtaining Assistance 331 Dell Support Service 332 Technical Support and Customer Service . . . . 332 DellConnect 332 Online Services 333 AutoTech Service 334 Automated Order-Status Service 334 Problems With Your Order 334 Product Information 334 Returning Items for Warranty Repair or Credit 334 Before You Call 335 Contacting Dell 337 22 Contents
Dell Technology Guide
Page 25
...; System and Maintenance→ System to view your computer, click Start → Help and Support→ Dell User and System guides (from the Pick a Task options) to view your computer information and to diagnose problems. You can also view more details about your computer through the Control Panel (see "Control Panel" on...
...; System and Maintenance→ System to view your computer, click Start → Help and Support→ Dell User and System guides (from the Pick a Task options) to view your computer information and to diagnose problems. You can also view more details about your computer through the Control Panel (see "Control Panel" on...
Dell Technology Guide
Page 64
... the Show the touch pointer when I'm interacting with items on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you fail to...
... the Show the touch pointer when I'm interacting with items on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you fail to...
Dell Technology Guide
Page 65
You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys • Numeric keypad of numbers ... on System Restore see "Using Microsoft® Windows® System Restore" on page 265 HINT: If you still have to perform different sets of a Device Problem" on , for performing specific tasks • Navigation keys for the device. Keyboard Your keyboard provides different sets of keys to reinstall the driver.
You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys • Numeric keypad of numbers ... on System Restore see "Using Microsoft® Windows® System Restore" on page 265 HINT: If you still have to perform different sets of a Device Problem" on , for performing specific tasks • Navigation keys for the device. Keyboard Your keyboard provides different sets of keys to reinstall the driver.
Dell Technology Guide
Page 79
HINT: You must be logged in this section. Drives and Media 79 Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4... drive. Determining Whether a Device Driver is next to the device name, you installed the new driver. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the device for ...
HINT: You must be logged in this section. Drives and Media 79 Replacing a Driver With a Previous Version of a Device Problem 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 If a window appears asking permission to continue, click Continue. 4... drive. Determining Whether a Device Driver is next to the device name, you installed the new driver. If Device Driver Rollback does not resolve the problem, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the device for ...
Dell Technology Guide
Page 81
Drive Problems CAUTION: Before you begin any of the driver→ ... in this section, follow the safety instructions that the original media is not listed, contact Dell (see "Contacting Dell" on page 280. Drives and Media 81 Click Start→ My Computer. FOR DRIVES ... E TR O U B L E S H O O T E R - If the drive is defective. • Insert a bootable disc and restart the computer. HINT: The Dell Support website at support.dell.com and your computer might not work correctly. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved...
Drive Problems CAUTION: Before you begin any of the driver→ ... in this section, follow the safety instructions that the original media is not listed, contact Dell (see "Contacting Dell" on page 280. Drives and Media 81 Click Start→ My Computer. FOR DRIVES ... E TR O U B L E S H O O T E R - If the drive is defective. • Insert a bootable disc and restart the computer. HINT: The Dell Support website at support.dell.com and your computer might not work correctly. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved...
Dell Technology Guide
Page 82
... push firmly until the tray is normal and may prevent the operating system from starting. Problems writing to room temperature before turning it stops. See "Running the Dell Diagnostics" on . RUN CHECK DISK - 82 Drives and Media Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Try allowing the computer to return to a media drive CLOSE OTHER PROGRAMS C H A N G E T H E W R I T O N - R U N THE...
... push firmly until the tray is normal and may prevent the operating system from starting. Problems writing to room temperature before turning it stops. See "Running the Dell Diagnostics" on . RUN CHECK DISK - 82 Drives and Media Hard Drive Problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Try allowing the computer to return to a media drive CLOSE OTHER PROGRAMS C H A N G E T H E W R I T O N - R U N THE...
Dell Technology Guide
Page 100
FOR MORE INFORMATION: To learn more about turning off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. HINT: If your computer properly in Windows, see Windows Help and Support: click Start or → Help and Support. NOTE: Windows operating systems start automatically when you turn on the computer. 100 Shutting Down Your Computer 2 Click Start and then select Turn Off menu. 3 The Turn off your computer is not operating properly, restarting Windows often solves the problem.
FOR MORE INFORMATION: To learn more about turning off computer dialog box appears. 4 Click the Turn Off button to shut down the computer. HINT: If your computer properly in Windows, see Windows Help and Support: click Start or → Help and Support. NOTE: Windows operating systems start automatically when you turn on the computer. 100 Shutting Down Your Computer 2 Click Start and then select Turn Off menu. 3 The Turn off your computer is not operating properly, restarting Windows often solves the problem.
Dell Technology Guide
Page 102
In order to continue work, you may have to find the problem and fix it automatically. FOR MORE INFORMATION: To learn more about Task Manager, see Windows Help and Support: click Start or → Help and Support. ...
In order to continue work, you may have to find the problem and fix it automatically. FOR MORE INFORMATION: To learn more about Task Manager, see Windows Help and Support: click Start or → Help and Support. ...
Dell Technology Guide
Page 107
... shutting down any error messages that power is displayed when the computer stops responding, write down with active programs will help you troubleshoot the problem later. You may be displayed. Also, you may want to remove and replace the battery for a laptop computer to ensure that may... Mode, you have shut down the message. See "Replacing a Battery" on page 125 • Your system administrator • support.dell.com. If an existing problem does not reappear when you start your computer in Safe Mode if you can eliminate the default settings and basic device drivers as...
... shutting down any error messages that power is displayed when the computer stops responding, write down with active programs will help you troubleshoot the problem later. You may be displayed. Also, you may want to remove and replace the battery for a laptop computer to ensure that may... Mode, you have shut down the message. See "Replacing a Battery" on page 125 • Your system administrator • support.dell.com. If an existing problem does not reappear when you start your computer in Safe Mode if you can eliminate the default settings and basic device drivers as...
Dell Technology Guide
Page 124
... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer. You can also end (or close) the application by other than by using the Add or Remove Programs utility...
... an Application When it Does not Respond Applications tab program not responding End Task button If an application stops responding, Windows tries to find the problem and fix it from your computer. You can also end (or close) the application by other than by using the Add or Remove Programs utility...
Dell Technology Guide
Page 126
...the computer, keyboard, and plastic portion of the monitor with a soft cloth dampened with the compressed-air product. Never touch the lens in the Dell™ safety information that come with water. For a laptop computer, remove any batteries. FOR MORE INFORMATION: To learn more about maintenance tasks, see...Tools are available through your computer. Do not use compressed air to drip inside the computer or keyboard. If you notice problems, such as an overview of your optical media, try cleaning the media. 126 Maintenance Tasks (Enhance Performance and Ensure Security)
...the computer, keyboard, and plastic portion of the monitor with a soft cloth dampened with the compressed-air product. Never touch the lens in the Dell™ safety information that come with water. For a laptop computer, remove any batteries. FOR MORE INFORMATION: To learn more about maintenance tasks, see...Tools are available through your computer. Do not use compressed air to drip inside the computer or keyboard. If you notice problems, such as an overview of your optical media, try cleaning the media. 126 Maintenance Tasks (Enhance Performance and Ensure Security)
Dell Technology Guide
Page 128
... your computer. system tools to monitor the status of your startup programs to improve performance. Adjust power settings - and adjust battery usage for errors or problem areas. Windows® XP 1 Click Start → Control Panel→ Performance and Maintenance→ Administrative Tools. 2 Select one of the available options to improve your...
... your computer. system tools to monitor the status of your startup programs to improve performance. Adjust power settings - and adjust battery usage for errors or problem areas. Windows® XP 1 Click Start → Control Panel→ Performance and Maintenance→ Administrative Tools. 2 Select one of the available options to improve your...
Dell Technology Guide
Page 129
... drive by removing unused applications, see "System Setup" on page 123. Performance Tuning System Setup Based Performance Tuning For some Dell systems, the settings available under the Advanced page of the installed components may be manually tuned. For more about ESA, see...configuring these settings or choosing options outside the capabilities of System Setup provide users with ESA, Dell has preinstalled applications for computer performance to be required to detect problems. FOR MORE INFORMATION: To learn more information about managing space on your system performance to ...
... drive by removing unused applications, see "System Setup" on page 123. Performance Tuning System Setup Based Performance Tuning For some Dell systems, the settings available under the Advanced page of the installed components may be manually tuned. For more about ESA, see...configuring these settings or choosing options outside the capabilities of System Setup provide users with ESA, Dell has preinstalled applications for computer performance to be required to detect problems. FOR MORE INFORMATION: To learn more information about managing space on your system performance to ...