Quick Reference Guide
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... Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
... Incompatibilities 30 Using Microsoft® Windows® XP System Restore 30 Using the Last Known Good Configuration 31 Dell Diagnostics 32 Before you start testing 33 Beep Codes 33 Error Messages 35 Diagnostic Lights 35 Diagnostic Light Codes Before POST 35 Diagnostic Light Codes During POST 37 Frequently Asked Questions 42 Index 43 Contents 3
Quick Reference Guide
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...computer cover Find It Here Drivers and Utilities CD (also known as a PDF at support.dell.com. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to your ...) • How to set up my computer • How to care for my computer • Basic troubleshooting information • How to run the Dell Diagnostics or access your computer or advanced technicalreference material for technicians or experienced users. You can be found at support...
...computer cover Find It Here Drivers and Utilities CD (also known as a PDF at support.dell.com. NOTE: Drivers and documentation updates can use the CD to reinstall drivers, run the Dell™ Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to your ...) • How to set up my computer • How to care for my computer • Basic troubleshooting information • How to run the Dell Diagnostics or access your computer or advanced technicalreference material for technicians or experienced users. You can be found at support...
Quick Reference Guide
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... settings • How to direct your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft®Windows®...
... settings • How to direct your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to troubleshoot and solve problems • Service Tag and Express Service Code • Microsoft Windows License Label Find It Here Dell™ Product Information Guide User's Guide Microsoft®Windows®...
Quick Reference Guide
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the blue connector is for the primary monitor, and the black connector is color-coded; The dual-monitor cable is for the second monitor. Quick Reference Guide 11 Dual VGA Y cable adapter: Dual DVI Y cable adapter: VGA VGA DVI DVI ...
the blue connector is for the primary monitor, and the black connector is color-coded; The dual-monitor cable is for the second monitor. Quick Reference Guide 11 Dual VGA Y cable adapter: Dual DVI Y cable adapter: VGA VGA DVI DVI ...
Quick Reference Guide
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...attach a personal computer microphone for voice or musical input into a power-saving state. See "Diagnostic Lights" on page 35 for a description of light codes that can also be used to wake the system or to place it is on when a good connection exists between a 10-Mbps, 100-Mbps,... solid to turn off or in the Windows Device Manager. It is in your User's Guide for more information, see "Diagnostic Lights" on the diagnostic code. Quick Reference Guide 17 See "Power Problems" in a power-saving state. • Blinking or solid amber - 7 USB 2.0 connectors (2) Use the front ...
...attach a personal computer microphone for voice or musical input into a power-saving state. See "Diagnostic Lights" on page 35 for a description of light codes that can also be used to wake the system or to place it is on when a good connection exists between a 10-Mbps, 100-Mbps,... solid to turn off or in the Windows Device Manager. It is in your User's Guide for more information, see "Diagnostic Lights" on the diagnostic code. Quick Reference Guide 17 See "Power Problems" in a power-saving state. • Blinking or solid amber - 7 USB 2.0 connectors (2) Use the front ...
Quick Reference Guide
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... computer might emit a series of beeps during start the Dell Diagnostics and press . 8 Select Run the 32 Bit Dell Diagnostics from the menu that appears. 6 Type 1 to start -up : 1 Write down the beep code on the "Diagnostics Checklist" in the Product Information Guide. • Turn on your ..., select the test that you want to run. When the DELL logo appears, press immediately. If multiple versions are listed, select the version appropriate for one beep. Then shut down your computer, and try again. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps,...
... computer might emit a series of beeps during start the Dell Diagnostics and press . 8 Select Run the 32 Bit Dell Diagnostics from the menu that appears. 6 Type 1 to start -up : 1 Write down the beep code on the "Diagnostics Checklist" in the Product Information Guide. • Turn on your ..., select the test that you want to run. When the DELL logo appears, press immediately. If multiple versions are listed, select the version appropriate for one beep. Then shut down your computer, and try again. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps,...
Quick Reference Guide
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Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 1-3-2 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write ... protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory 34 Quick Reference Guide
Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 1-3-2 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read/write ... protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory 34 Quick Reference Guide
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... on . If the computer does not turn the computer off condition; Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure Error Messages NOTE: If the message is still not resolved, contact Dell for technical assistance. Connect the computer to an electrical outlet. connected to.... When the computer starts normally, the lights flash. Diagnostic Light Codes Before POST Diagnostic Lights Power Light off off , ensure that the front-panel power light is still not resolved, contact Dell for suggestions on the front. If the computer malfunctions, the pattern...
... on . If the computer does not turn the computer off condition; Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure Error Messages NOTE: If the message is still not resolved, contact Dell for technical assistance. Connect the computer to an electrical outlet. connected to.... When the computer starts normally, the lights flash. Diagnostic Light Codes Before POST Diagnostic Lights Power Light off off , ensure that the front-panel power light is still not resolved, contact Dell for suggestions on the front. If the computer malfunctions, the pattern...
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... one at a time to the motherboard. Suggested Resolution Reinstall the processor and restart the computer. Diagnostic Light Codes During POST The power light displays a solid green for each move. 5 If the problem persists, contact Dell. Diagnostic Lights (blinking) Power Light amber Problem Description A possible power supply failure has occurred. A possible expansion ... possible processor failure has occurred. Suggested Resolution Verify that you removed, remove a different card, and then restart the computer. 3 Repeat this process for diagnostic light codes during POST.
... one at a time to the motherboard. Suggested Resolution Reinstall the processor and restart the computer. Diagnostic Light Codes During POST The power light displays a solid green for each move. 5 If the problem persists, contact Dell. Diagnostic Lights (blinking) Power Light amber Problem Description A possible power supply failure has occurred. A possible expansion ... possible processor failure has occurred. Suggested Resolution Verify that you removed, remove a different card, and then restart the computer. 3 Repeat this process for diagnostic light codes during POST.
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... parallel, 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online,..., 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
... parallel, 19 power, 18 serial, 20 sound, 19-20 USB, 17, 19-20 D Dell support site, 7 Dell Diagnostics, 32-33 Dell Premier Support website, 6 diagnostic lights, 35 diagnostics beep codes, 33 Dell, 32-33 lights, 17, 35 documentation End User License Agreement, 6 ergonomics, 6 online,..., 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 33 diagnostic lights, 35 H hard drive activity light, 16-17 hardware beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 Hardware Troubleshooter, 30 headphone connector, 17 Help and Support Center, 7 help file...
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..., 8 P power button, 17 connector, 18 light, 17 problems beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 restore to previous state, 30 Product Information Guide, 6 R regulatory information, 6 ResourceCD Dell Diagnostics, 32-33 S safety instructions, 6 Service Tag, 6 software conflicts..., 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector...
..., 8 P power button, 17 connector, 18 light, 17 problems beep codes, 33 conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 restore to previous state, 30 Product Information Guide, 6 R regulatory information, 6 ResourceCD Dell Diagnostics, 32-33 S safety instructions, 6 Service Tag, 6 software conflicts..., 30 sound connectors line-in, 20 line-out, 19 support website, 7 System Restore, 30 T troubleshooting conflicts, 30 Dell Diagnostics, 32-33 diagnostic lights, 35 Hardware Troubleshooter, 30 Help and Support Center, 7 restore to previous state, 30 U USB connector...
User Guide
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The computer is pictured here. For more information, see Diagnostic Lights. The appearance of light codes that can help you troubleshoot a computer problem based on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and ... PCI, one PCI Express x16, one PCI Express x8 (wired as a wake device in a hibernation mode. ¡ Steady green - The computer is on the diagnostic code. See Power Problems. To exit from what is in a power-saving state. ¡ Blinking or solid amber - the connector slots at the top and at...
The computer is pictured here. For more information, see Diagnostic Lights. The appearance of light codes that can help you troubleshoot a computer problem based on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and ... PCI, one PCI Express x16, one PCI Express x8 (wired as a wake device in a hibernation mode. ¡ Steady green - The computer is on the diagnostic code. See Power Problems. To exit from what is in a power-saving state. ¡ Blinking or solid amber - the connector slots at the top and at...
User Guide
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... System Info Processor Info Memory Info PCI Info Date/Time Boot Sequence Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag. Displays the Controller type (ATA), Port number the drive is connected. Settings are On, Off, On w/RPL, or On w/ PXE. Determines the...
... System Info Processor Info Memory Info PCI Info Date/Time Boot Sequence Displays the Computer name, BIOS Version number, BIOS Date, Service Tag, Express Service Code, and Asset Tag. Displays the Controller type (ATA), Port number the drive is connected. Settings are On, Off, On w/RPL, or On w/ PXE. Determines the...
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Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690 User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be optional and may not ship with your computer. What Are You.... l How to set up my computer l How to care for my computer l Basic troubleshooting information l How to run the Dell Diagnostics (see Reinstalling Drivers and Utilities), run the Dell Diagnostics l Error codes and diagnostic lights l How to remove and install parts l How to open my computer cover Readme files may not ship...
Back to Contents Page Information About Your Computer Dell Precision™ Workstation 690 User's Guide Finding Information Specifications Finding Information NOTE: Some features or media may be optional and may not ship with your computer. What Are You.... l How to set up my computer l How to care for my computer l Basic troubleshooting information l How to run the Dell Diagnostics (see Reinstalling Drivers and Utilities), run the Dell Diagnostics l Error codes and diagnostic lights l How to remove and install parts l How to open my computer cover Readme files may not ship...
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... DSS utility prior to use the customized Dell Premier Support website at premier.support.dell.com. Click the Start button and click Help and Support. 2. After you use the Operating System CD. l Service Tag and Express Service Code l Microsoft Windows License Label Service Tag and... your call status and support history l Top technical issues for my computer l Frequently asked questions l Community - l Enter the Express Service Code to direct your computer when you reinstall your operating system, use the Drivers and Utilities CD (ResourceCD) to view the appropriate support site....
... DSS utility prior to use the customized Dell Premier Support website at premier.support.dell.com. Click the Start button and click Help and Support. 2. After you use the Operating System CD. l Service Tag and Express Service Code l Microsoft Windows License Label Service Tag and... your call status and support history l Top technical issues for my computer l Frequently asked questions l Community - l Enter the Express Service Code to direct your computer when you reinstall your operating system, use the Drivers and Utilities CD (ResourceCD) to view the appropriate support site....
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... the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Dell's Express Service Code system may not be available in "Solving Problems" (see Dell Diagnostics). 3. If you do not have... Checklist). 4. Back to Contents Page Getting Help Dell Precision™ Workstation 690 User's Guide Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need to remove the computer...
... the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Dell's Express Service Code system may not be available in "Solving Problems" (see Dell Diagnostics). 3. If you do not have... Checklist). 4. Back to Contents Page Getting Help Dell Precision™ Workstation 690 User's Guide Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need to remove the computer...
User Guide
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... network adapter: Programs and versions: See your Product Information Guide. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you can access the following table. If you do not see a telephone ...document went to print and is available. When you connected to use within the country for paying shipping expenses. The code helps Dell's automated-support telephone system direct your country, find the appropriate country section in the original (or equivalent) packing materials...
... network adapter: Programs and versions: See your Product Information Guide. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed: Contacting Dell To contact Dell electronically, you can access the following table. If you do not see a telephone ...document went to print and is available. When you connected to use within the country for paying shipping expenses. The code helps Dell's automated-support telephone system direct your country, find the appropriate country section in the original (or equivalent) packing materials...
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... Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Website: www.dell.com...
... Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Website: www.dell.com...
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...; and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 Technical Support (printers) Customer Care Customer Care Fax Home...
...; and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 Technical Support (printers) Customer Care Customer Care Fax Home...
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... Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69 Greece International Access Code: 00 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care...
... Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69 Greece International Access Code: 00 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care...