EMC PowerEdge Servers Troubleshooting Guide
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A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
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Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
EMC PowerEdge Servers Troubleshooting Guide
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... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
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... does not cover every possible issue that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is listed in the documentation resources table... all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to perform troubleshooting tasks on issues that might ...
... does not cover every possible issue that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is listed in the documentation resources table... all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to perform troubleshooting tasks on issues that might ...
EMC PowerEdge Servers Troubleshooting Guide
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.../poweredgemanuals For information about installing, using , and troubleshooting OpenManage, see the Rail Installation Guide included with your rack solution. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about setting up your system, see the front of iDRAC available on the iDRAC web interface, click ? > About. Table 1. Additional documentation resources ...
.../poweredgemanuals For information about installing, using , and troubleshooting OpenManage, see the Rail Installation Guide included with your rack solution. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about setting up your system, see the front of iDRAC available on the iDRAC web interface, click ? > About. Table 1. Additional documentation resources ...
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... Dell PowerEdge RAID controllers For information about the event and error messages messages generated by a certified service technician. Table 1. www.dell.com/qrl Troubleshooting your system For information about partner programs enterprise systems management, see the Server Troubleshooting...component or with your system (continued) Task Document Location For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. CAUTION: Do not operate the ...
... Dell PowerEdge RAID controllers For information about the event and error messages messages generated by a certified service technician. Table 1. www.dell.com/qrl Troubleshooting your system For information about partner programs enterprise systems management, see the Server Troubleshooting...component or with your system (continued) Task Document Location For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. CAUTION: Do not operate the ...
EMC PowerEdge Servers Troubleshooting Guide
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... (continued) Wireless indicator code Condition Blinks white rapidly Indicates data transfer activity. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Check if iDRAC Quick Sync 2 feature is recognized. Flashing green (on the...
... (continued) Wireless indicator code Condition Blinks white rapidly Indicates data transfer activity. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Check if iDRAC Quick Sync 2 feature is recognized. Flashing green (on the...
EMC PowerEdge Servers Troubleshooting Guide
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... PSU handle blinks green five times at its maximum port speed and data is not being sent or received. Blinking green When the firmware of PowerEdge servers is not being sent or received. Blinking green and turns off Condition The NIC is connected to a valid network at a rate of Titanium PSUs, which...
... PSU handle blinks green five times at its maximum port speed and data is not being sent or received. Blinking green When the firmware of PowerEdge servers is not being sent or received. Blinking green and turns off Condition The NIC is connected to a valid network at a rate of Titanium PSUs, which...
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...that monitor system components, see the Error Code Lookup page at qrl.dell.com 18 Running diagnostics Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist monitors your... agent contacts you about the event and error messages generated by Dell EMC Technical Support to Dell EMC. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell EMC server, storage, and networking devices. PSA/ePSA Diagnostics Run the Embedded...
...that monitor system components, see the Error Code Lookup page at qrl.dell.com 18 Running diagnostics Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist monitors your... agent contacts you about the event and error messages generated by Dell EMC Technical Support to Dell EMC. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell EMC server, storage, and networking devices. PSA/ePSA Diagnostics Run the Embedded...
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.... Try a known good USB device. 1. PSA NA ePSA 2000-0261 System board - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - System board - If no 2000-0123 memory error & If diagnostics fail again after the 3....If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Try a known good USB device. 1. For laptops, make sure that the touchpad or mouse has not been disabled. 1. Try a known good USB device. 1. Test USB devices in servers only. 1. Power the ...
.... Try a known good USB device. 1. PSA NA ePSA 2000-0261 System board - Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - System board - If no 2000-0123 memory error & If diagnostics fail again after the 3....If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Try a known good USB device. 1. For laptops, make sure that the touchpad or mouse has not been disabled. 1. Try a known good USB device. 1. Test USB devices in servers only. 1. Power the ...
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...Ctrl + D. 6. Debugging starts. 9. Click OK. 5. Navigate to C:\windows\minidump. 6. Verify that the Overwrite any existing file option is recommended that the server can function if the error is saved. 7. Click File → Symbol File Path or press Ctrl + S on the keyboard. 3. Select the mini ...dump file and click OK. 8. NOTE: For servers, it is not selected. Click !analyze -v to restart the system after a blue screen of system failures. b. Click No when the system prompts to...
...Ctrl + D. 6. Debugging starts. 9. Click OK. 5. Navigate to C:\windows\minidump. 6. Verify that the Overwrite any existing file option is recommended that the server can function if the error is saved. 7. Click File → Symbol File Path or press Ctrl + S on the keyboard. 3. Select the mini ...dump file and click OK. 8. NOTE: For servers, it is not selected. Click !analyze -v to restart the system after a blue screen of system failures. b. Click No when the system prompts to...
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For all the drives. 6. Connect the power cables to the server's power supply units. 3. 4 Troubleshooting hardware issues This section helps you installed the operating system. Power on hardware configurations Troubleshooting system startup failure If you boot ... of hard drive backplane at both ends. 5. Replace the system cover. 7. Resolution: To resolve the issue, follow these steps: 1. Reseat all power cables to the server's power supply units. 8. Switch off the system. 2. NOTE: If the issue still persists, contact...
For all the drives. 6. Connect the power cables to the server's power supply units. 3. 4 Troubleshooting hardware issues This section helps you installed the operating system. Power on hardware configurations Troubleshooting system startup failure If you boot ... of hard drive backplane at both ends. 5. Replace the system cover. 7. Resolution: To resolve the issue, follow these steps: 1. Reseat all power cables to the server's power supply units. 8. Switch off the system. 2. NOTE: If the issue still persists, contact...
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Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If the issue persists, contact Dell Technical Support for SATA drives. 12. For any other USB devices, go to step 6. If this system so that we are...the system and reconnect them from the system to video hardware. If the problem is set to the system. 6. Save the setting, and reboot the server. 13. Check the cable connections (power and display) to troubleshoot a USB keyboard or mouse. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 ...
Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If the issue persists, contact Dell Technical Support for SATA drives. 12. For any other USB devices, go to step 6. If this system so that we are...the system and reconnect them from the system to video hardware. If the problem is set to the system. 6. Save the setting, and reboot the server. 13. Check the cable connections (power and display) to troubleshoot a USB keyboard or mouse. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 ...
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...dell.com/poweredgemanuals. Ensure that the iDRAC Managed: USB XML Configuration option is installed, ensure that USB Management Port Mode is not functioning, use remote access to the front USB Management Port, identified by icon. 2. Steps 1. If the driver is either Enabled or Enabled only when the server... with an NTFS or an FAT32 file system with a different USB storage device. Next steps If all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. For more information about configuring the USB storage device, see the Getting help...
...dell.com/poweredgemanuals. Ensure that the iDRAC Managed: USB XML Configuration option is installed, ensure that USB Management Port Mode is not functioning, use remote access to the front USB Management Port, identified by icon. 2. Steps 1. If the driver is either Enabled or Enabled only when the server... with an NTFS or an FAT32 file system with a different USB storage device. Next steps If all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. For more information about configuring the USB storage device, see the Getting help...
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...installed and the protocols are of logically connecting two or more information, see the documentation for each network device. 7. Turn on a PowerEdge Server and common issues, see the NIC documentation. 5. Run the appropriate diagnostic test. Check the appropriate indicator on the system and the ...serial device. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are connected to form one network adapter. Ensure that all the NICs, hubs, and switches on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. You ...
...installed and the protocols are of logically connecting two or more information, see the documentation for each network device. 7. Turn on a PowerEdge Server and common issues, see the NIC documentation. 5. Run the appropriate diagnostic test. Check the appropriate indicator on the system and the ...serial device. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are connected to form one network adapter. Ensure that all the NICs, hubs, and switches on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. You ...
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...documentation for your product documentation, or as disk groups, virtual disks, physical disks, space allocation, and hot spares. Solution: Dell EMC recommends that are removed from the electrical outlet. For more physical disks are shipped with the expansion card installation guidelines. ... 3. Run the appropriate diagnostic test. Remove the system cover. Install the system cover. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. See the Using system diagnostics section. e. You can either clear or import to view...
...documentation for your product documentation, or as disk groups, virtual disks, physical disks, space allocation, and hot spares. Solution: Dell EMC recommends that are removed from the electrical outlet. For more physical disks are shipped with the expansion card installation guidelines. ... 3. Run the appropriate diagnostic test. Remove the system cover. Install the system cover. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. See the Using system diagnostics section. e. You can either clear or import to view...
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.../support. 2. Navigate to the SAS 6ir product documentation. Method 2: Dell update package instructions for Windows DUP. 1. Follow the remaining prompts to a USB device. 2. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using PERC. Run the executable...
.../support. 2. Navigate to the SAS 6ir product documentation. Method 2: Dell update package instructions for Windows DUP. 1. Follow the remaining prompts to a USB device. 2. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using PERC. Run the executable...
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...hardware issues 53 Otherwise, you are displayed notifying you that is deleted because of the Dell EMC systems management solutions. To manage the preserved cache: Steps 1. Select Manage Preserved Cache...not supported on the Manage Preserved Cache screen. The battery installed on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of power ...belongs with the foreign configuration. Limitations of HDD size on these controllers help maximize server uptime. This error can choose to display the available actions. 3. Messages are...
...hardware issues 53 Otherwise, you are displayed notifying you that is deleted because of the Dell EMC systems management solutions. To manage the preserved cache: Steps 1. Select Manage Preserved Cache...not supported on the Manage Preserved Cache screen. The battery installed on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of power ...belongs with the foreign configuration. Limitations of HDD size on these controllers help maximize server uptime. This error can choose to display the available actions. 3. Messages are...