EMC PowerEdge Servers Troubleshooting Guide
Page 4
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 7
...Recommended tools Lists the basic tools and equipment necessary to perform troubleshooting tasks on issues that might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to correct them. Topics: • Audience • Recommended tools • Documentation... Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for administrators, who...
...Recommended tools Lists the basic tools and equipment necessary to perform troubleshooting tasks on issues that might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to correct them. Topics: • Audience • Recommended tools • Documentation... Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for administrators, who...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
...about Redfish and its protocol, supported schema, and Redfish Eventing implemented in to download firmware and drivers section in this document. www.dell.com/poweredgemanuals For information about setting up your system For information about setting up , using,... about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about updating drivers and firmware, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For...
...about Redfish and its protocol, supported schema, and Redfish Eventing implemented in to download firmware and drivers section in this document. www.dell.com/poweredgemanuals For information about setting up your system For information about setting up , using,... about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about updating drivers and firmware, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For...
EMC PowerEdge Servers Troubleshooting Guide
Page 11
Update any required drivers for specific error message. Reinstall the card. System health and system ID indicator codes Figure 1. Press the system health and system ID button to switch ... the system ID mode is turned on the bezel, for the PCIe card. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is experiencing a fault. Diagnostic indicators 11 If the problem persists, see the Getting...
Update any required drivers for specific error message. Reinstall the card. System health and system ID indicator codes Figure 1. Press the system health and system ID button to switch ... the system ID mode is turned on the bezel, for the PCIe card. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is experiencing a fault. Diagnostic indicators 11 If the problem persists, see the Getting...
EMC PowerEdge Servers Troubleshooting Guide
Page 29
...to the latest BIOS version. 2. If failure continues, contact Technical Support PSA NA ePSA 2000-8001 BIOS - If failure continues, contact Dell Technical Support Running diagnostics 29 PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 5. example) is ..."[s]" 1. the (s) fan is indicated in the connectors. 3. Check for any loose connections, any bent pins in the error message. Driver The Network (Ethernet) device version [x] outdated. or newer required for any obstructions to the most current version and the issue should resolve...
...to the latest BIOS version. 2. If failure continues, contact Technical Support PSA NA ePSA 2000-8001 BIOS - If failure continues, contact Dell Technical Support Running diagnostics 29 PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 5. example) is ..."[s]" 1. the (s) fan is indicated in the connectors. 3. Check for any loose connections, any bent pins in the error message. Driver The Network (Ethernet) device version [x] outdated. or newer required for any obstructions to the most current version and the issue should resolve...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... you are enabled on the Integrated Devices screen. If import operation does not work, try with only one at www.dell.com/poweredgemanuals 4. If the driver is installed, ensure that your USB storage device is configured as iDRAC Direct uses a non-routable address. If your ...the same problem, turn on each USB device one partition. 3. In the iDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is configured as Automatic or iDRAC Direct Only. 3. Steps 1. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is installed...
... you are enabled on the Integrated Devices screen. If import operation does not work, try with only one at www.dell.com/poweredgemanuals 4. If the driver is installed, ensure that your USB storage device is configured as iDRAC Direct uses a non-routable address. If your ...the same problem, turn on each USB device one partition. 3. In the iDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is configured as Automatic or iDRAC Direct Only. 3. Steps 1. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is installed...
EMC PowerEdge Servers Troubleshooting Guide
Page 41
... the NIC documentation. 5. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on a PowerEdge Server and common issues, see the documentation for any peripheral devices that the appropriate drivers are installed and the protocols are set to configure NIC ...teaming on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Ensure that the NIC ports are of logically connecting ...
... the NIC documentation. 5. For more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on a PowerEdge Server and common issues, see the documentation for any peripheral devices that the appropriate drivers are installed and the protocols are set to configure NIC ...teaming on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Ensure that the NIC ports are of logically connecting ...
EMC PowerEdge Servers Troubleshooting Guide
Page 47
... for your product documentation, or as configurations on the VD Mgmt screen. b. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Run the appropriate diagnostic test. You can use the Foreign Config screen to servicing that you download... recommends that is not authorized by Dell is considered a foreign configuration by your system. If the problem is not hot-pluggable. 1. See the Using system diagnostics section. If the problem persists, see the Downloading the drivers and firmware topic. You should only ...
... for your product documentation, or as configurations on the VD Mgmt screen. b. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Run the appropriate diagnostic test. You can use the Foreign Config screen to servicing that you download... recommends that is not authorized by Dell is considered a foreign configuration by your system. If the problem is not hot-pluggable. 1. See the Using system diagnostics section. If the problem persists, see the Downloading the drivers and firmware topic. You should only ...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Update the RAID controller drivers and firmware 5. Perform the following : 1. Navigate to the Foreign Config option and press the right arrow key to the latest version 2. Clear the system event...
... Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Update the RAID controller drivers and firmware 5. Perform the following : 1. Navigate to the Foreign Config option and press the right arrow key to the latest version 2. Clear the system event...
EMC PowerEdge Servers Troubleshooting Guide
Page 52
... the PERC 9 adapter or Disk Group #. 2. See, Importing foreign configuration using either the BIOS configuration utility or the UEFI/HII RAID configuration utility. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are in RAID capable unconfigured state. Use the HII menu to manage preserved...
... the PERC 9 adapter or Disk Group #. 2. See, Importing foreign configuration using either the BIOS configuration utility or the UEFI/HII RAID configuration utility. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are in RAID capable unconfigured state. Use the HII menu to manage preserved...
EMC PowerEdge Servers Troubleshooting Guide
Page 54
...This troubleshooting procedure can recover the virtual disk after multiple physical disks become simultaneously inaccessible. NOTE: Ensure that the needed device drivers for information about RAID configuration. Run the appropriate diagnostic test. c. Restart the system and enter the System Setup. 5. ...steps: a. Prerequisites Follow the safety precautions to recover the virtual disk. Damage due to ensure that is not authorized by Dell is working correctly. Reconnect all the power cables. 3. Results Check the hardware details to servicing that the controller is not...
...This troubleshooting procedure can recover the virtual disk after multiple physical disks become simultaneously inaccessible. NOTE: Ensure that the needed device drivers for information about RAID configuration. Run the appropriate diagnostic test. c. Restart the system and enter the System Setup. 5. ...steps: a. Prerequisites Follow the safety precautions to recover the virtual disk. Damage due to ensure that is not authorized by Dell is working correctly. Reconnect all the power cables. 3. Results Check the hardware details to servicing that the controller is not...
EMC PowerEdge Servers Troubleshooting Guide
Page 58
... failure in its Optimal state without a rebuild occurring. Reseat the cable at the prompt to servicing that is not authorized by Dell is redundant and transitioned to the controller. 8. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by ...the drives are present in your product. Corrective action-Update the hard drive firmware/PERC controller. For information about driver installation, see the driver installation section. Prerequisites Follow the safety precautions to recover the virtual disk. Steps 1. Perform the following steps to...
... failure in its Optimal state without a rebuild occurring. Reseat the cable at the prompt to servicing that is not authorized by Dell is redundant and transitioned to the controller. 8. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by ...the drives are present in your product. Corrective action-Update the hard drive firmware/PERC controller. For information about driver installation, see the driver installation section. Prerequisites Follow the safety precautions to recover the virtual disk. Steps 1. Perform the following steps to...
EMC PowerEdge Servers Troubleshooting Guide
Page 59
...Troubleshooting power supply units Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Damage due to ensure that the device drivers for more information, see the Getting help section. Ensure that the controller card is resolved, consider replacing the PSU. Turn off the system...properly installed: a. Install the system cover. Check the status of the tape drive is connected to servicing that is not authorized by Dell is lit Amber, this does not fix the issue, test the system with your tape drive documentation for the tape backup unit are...
...Troubleshooting power supply units Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Damage due to ensure that the device drivers for more information, see the Getting help section. Ensure that the controller card is resolved, consider replacing the PSU. Turn off the system...properly installed: a. Install the system cover. Check the status of the tape drive is connected to servicing that is not authorized by Dell is lit Amber, this does not fix the issue, test the system with your tape drive documentation for the tape backup unit are...
EMC PowerEdge Servers Troubleshooting Guide
Page 81
... disks. Press the spacebar to Enable Alarm. 4. The alarm is enabled. An X displays next to select Enable Alarm. Update the controller driver version. 2. Create one or more information on Dell's 13th generation of the operating system and any updates or modifications that are provided in the BIOS Configuration Utility, do not allow... Integrated Controller has been lost. Back up your Linux operating system limits the virtual disk size to enable or disable the on the version of PowerEdge servers Workaround: Steps 1.
... disks. Press the spacebar to Enable Alarm. 4. The alarm is enabled. An X displays next to select Enable Alarm. Update the controller driver version. 2. Create one or more information on Dell's 13th generation of the operating system and any updates or modifications that are provided in the BIOS Configuration Utility, do not allow... Integrated Controller has been lost. Back up your Linux operating system limits the virtual disk size to enable or disable the on the version of PowerEdge servers Workaround: Steps 1.
EMC PowerEdge Servers Troubleshooting Guide
Page 82
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
EMC PowerEdge Servers Troubleshooting Guide
Page 86
...sinks, and malfunctioning thermal sensors and so on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for 86...hardware issues Recreate the array as punctures), the array's data is not possible to prevent all the fans are : • Update drivers and firmware on . Perform a Check Consistency on the following hardware configurations, setup as Failover clusters with compute nodes as cluster nodes...
...sinks, and malfunctioning thermal sensors and so on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for 86...hardware issues Recreate the array as punctures), the array's data is not possible to prevent all the fans are : • Update drivers and firmware on . Perform a Check Consistency on the following hardware configurations, setup as Failover clusters with compute nodes as cluster nodes...
EMC PowerEdge Servers Troubleshooting Guide
Page 88
... BMC to express • How to find out missing licenses • How to export license using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was the default iDRAC version for Blades - iDRAC Express is the standard, default...UEFI mode • Guidance on remote desktop services What are the different types of iDRAC licenses There are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA ...
... BMC to express • How to find out missing licenses • How to export license using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was the default iDRAC version for Blades - iDRAC Express is the standard, default...UEFI mode • Guidance on remote desktop services What are the different types of iDRAC licenses There are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA ...
EMC PowerEdge Servers Troubleshooting Guide
Page 93
...following actions to investigate the cause: • Click Check Alert Log to display the Alerts Log. If a controller on the Dell Lifecycle controller. In addition to virtual disks, a foreign configuration may consist of the virtual disk data must be imported. Server ...originally configured as a RAID 5 using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Storage Dashboard display a yellow exclamation mark to indicate a Warning severity. For ...
...following actions to investigate the cause: • Click Check Alert Log to display the Alerts Log. If a controller on the Dell Lifecycle controller. In addition to virtual disks, a foreign configuration may consist of the virtual disk data must be imported. Server ...originally configured as a RAID 5 using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Storage Dashboard display a yellow exclamation mark to indicate a Warning severity. For ...