EMC PowerEdge Servers Troubleshooting Guide
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Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
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USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
EMC PowerEdge Servers Troubleshooting Guide
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... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
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...the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to assemble the cables for all users of Dell servers. In particular, this guide: • Provides troubleshooting... are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to identify and troubleshoot the Dell PowerEdge server issues. 1 Introduction Use this troubleshooting guide is needed...
...the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to assemble the cables for all users of Dell servers. In particular, this guide: • Provides troubleshooting... are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to identify and troubleshoot the Dell PowerEdge server issues. 1 Introduction Use this troubleshooting guide is needed...
EMC PowerEdge Servers Troubleshooting Guide
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... Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM CLI Guide for your system Task Document Location Setting up , using , and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about setting up your system For more information about installing and securing www...
... Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the RACADM CLI Guide for your system Task Document Location Setting up , using , and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about setting up your system For more information about installing and securing www...
EMC PowerEdge Servers Troubleshooting Guide
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... powered on may only be populated always with a component or with the Dell PowerEdge RAID controllers For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. www.dell.com/storagecontrollermanuals Understanding event and error For information about partner programs enterprise systems management, see the...
... powered on may only be populated always with a component or with the Dell PowerEdge RAID controllers For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. www.dell.com/storagecontrollermanuals Understanding event and error For information about partner programs enterprise systems management, see the...
EMC PowerEdge Servers Troubleshooting Guide
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... the link LED indicator indicates the speed of the iDRAC subsystem. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Flashing green (on for two seconds and off Indicates that the laptop or...
... the link LED indicator indicates the speed of the iDRAC subsystem. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Flashing green (on for two seconds and off Indicates that the laptop or...
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... indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have the same type of PowerEdge servers is being sent or received. AC PSU status indicator or handle Table 7. CAUTION: If two PSUs are installed, both 240 V and 120 V input voltages with...
... indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have the same type of PowerEdge servers is being sent or received. AC PSU status indicator or handle Table 7. CAUTION: If two PSUs are installed, both 240 V and 120 V input voltages with...
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...hardware without requiring additional equipment or risking data loss. When an issue is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. Running the PSA Diagnostics Steps 1. Use the up ...a SupportAssist application in Windows operating system Receiving automated support with SupportAssist Dell EMC SupportAssist is detected, SupportAssist automatically opens...
...hardware without requiring additional equipment or risking data loss. When an issue is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. Running the PSA Diagnostics Steps 1. Use the up ...a SupportAssist application in Windows operating system Receiving automated support with SupportAssist Dell EMC SupportAssist is detected, SupportAssist automatically opens...
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.... 1. Repeat the PSA diagnostics. 3. pointing stick/ touchpad not detected The mouse, touchpad, or trackstick is active. 4. If failure continues, contact Dell Technical Support Running diagnostics 25 Test USB devices in servers only. 1. Multiple memory DIMMs failed, presumed to ensure that your mouse, touchpad, or pointing stick is detected, try 2. Power the system...
.... 1. Repeat the PSA diagnostics. 3. pointing stick/ touchpad not detected The mouse, touchpad, or trackstick is active. 4. If failure continues, contact Dell Technical Support Running diagnostics 25 Test USB devices in servers only. 1. Multiple memory DIMMs failed, presumed to ensure that your mouse, touchpad, or pointing stick is detected, try 2. Power the system...
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...selected. Navigate to save information for the following parameters: a. Click OK. 5. Note down the values for workspace. NOTE: For servers, it is recommended that you want to restart the system after a blue screen of system failures. Click File → Open Crash... Dump or press Ctrl + D. 6. This ensures that the server can function if the error is saved. 7. c. Startup and Recovery window 5. Click !analyze -v to C:\windows\minidump. 6. Debugging starts. 9. Figure 12...
...selected. Navigate to save information for the following parameters: a. Click OK. 5. Note down the values for workspace. NOTE: For servers, it is recommended that you want to restart the system after a blue screen of system failures. Click File → Open Crash... Dump or press Ctrl + D. 6. This ensures that the server can function if the error is saved. 7. c. Startup and Recovery window 5. Click !analyze -v to C:\windows\minidump. 6. Debugging starts. 9. Figure 12...
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.... 4. Reseat all the cables of hard drive backplane at both ends. 5. For all power cables to the server's power supply units. 8. Disconnect all other startup issues, note the system messages that appear on the screen. Connect the ...power cables to the server's power supply units. 3. To avoid this issue, you must boot to the BIOS boot mode after installing an... issues No bootable device found issue. NOTE: If the issue still persists, contact Dell Technical Support for assistance.
.... 4. Reseat all the cables of hard drive backplane at both ends. 5. For all power cables to the server's power supply units. 8. Disconnect all other startup issues, note the system messages that appear on the screen. Connect the ...power cables to the server's power supply units. 3. To avoid this issue, you must boot to the BIOS boot mode after installing an... issues No bootable device found issue. NOTE: If the issue still persists, contact Dell Technical Support for assistance.
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... selected, local video is not related to troubleshoot a USB keyboard or mouse. Troubleshooting hardware issues 39 If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting external connections Before troubleshooting any external devices, ensure that the device is working fine. If...some other similar system so that we are sure that all external cables are not hot-pluggable. Save the setting, and reboot the server. 13. For any other USB devices attached to the Troubleshooting Hard drive issues section. 11. Steps 1. If the problem persists, ...
... selected, local video is not related to troubleshoot a USB keyboard or mouse. Troubleshooting hardware issues 39 If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting external connections Before troubleshooting any external devices, ensure that the device is working fine. If...some other similar system so that we are sure that all external cables are not hot-pluggable. Save the setting, and reboot the server. 13. For any other USB devices attached to the Troubleshooting Hard drive issues section. 11. Steps 1. If the problem persists, ...
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...as iDRAC Direct uses a non-routable address. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Next steps If all troubleshooting fails, see the Getting help section. Steps 1. If the laptop... Troubleshooting iDRAC Direct - USB XML configuration For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. See the System board jumper setting section 10. Remove and reinsert the USB storage device...
...as iDRAC Direct uses a non-routable address. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Next steps If all troubleshooting fails, see the Getting help section. Steps 1. If the laptop... Troubleshooting iDRAC Direct - USB XML configuration For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. See the System board jumper setting section 10. Remove and reinsert the USB storage device...
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..., replace the interface cable with a known working cable, and turn on the Integrated Devices screen. 6. Check the appropriate indicator on a PowerEdge Server Network Interface Card (NIC) teaming is a method of the proper type and do not exceed the maximum length. Troubleshooting a wet system Prerequisites...check for each network device. 8. For more information, see the Getting help section. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the switch or hub. 4. For information about how to the NIC controller...
..., replace the interface cable with a known working cable, and turn on the Integrated Devices screen. 6. Check the appropriate indicator on a PowerEdge Server Network Interface Card (NIC) teaming is a method of the proper type and do not exceed the maximum length. Troubleshooting a wet system Prerequisites...check for each network device. 8. For more information, see the Getting help section. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the switch or hub. 4. For information about how to the NIC controller...
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... and attached peripherals, and disconnect the system from the electrical outlet. 9. e. Solution: Dell EMC recommends that is not authorized by Dell is considered a foreign configuration by a certified service technician. Damage due to the RAID ...controller. Verify that the installed expansion cards are removed from the electrical outlet. Remove all expansion cards installed in your operating system and the controller. OMSA flagging PERC driver Issue: OpenManage Server...
... and attached peripherals, and disconnect the system from the electrical outlet. 9. e. Solution: Dell EMC recommends that is not authorized by Dell is considered a foreign configuration by a certified service technician. Damage due to the RAID ...controller. Verify that the installed expansion cards are removed from the electrical outlet. Remove all expansion cards installed in your operating system and the controller. OMSA flagging PERC driver Issue: OpenManage Server...
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... a USB device. 2. Follow the remaining prompts to your hard drive. 3. • SAS 6ir controllers support speeds of Dell update package instructions. 1. Launch the executable and follow the instructions provided by the flash utility. Read the release information by ...this BIOS update. 7. Download the BIOS update package at : Dell.com/support. 2. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using a UEFI shell bootable media,...
... a USB device. 2. Follow the remaining prompts to your hard drive. 3. • SAS 6ir controllers support speeds of Dell update package instructions. 1. Launch the executable and follow the instructions provided by the flash utility. Read the release information by ...this BIOS update. 7. Download the BIOS update package at : Dell.com/support. 2. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using Unified Server Configurator, or Configuring RAID by using a UEFI shell bootable media,...
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...discard the cache. NOTE: Certain operations, such as pinned cache, is working correctly The PowerEdge RAID Controller (PERC) family of the virtual disk. Select Manage Preserved Cache. You can... process is cancelled and the Preserved Cache Retained dialog box is deleted because of the Dell EMC systems management solutions. HDD size has this task If a virtual disk goes offline...cache, a message is working correctly, check the hardware details on these controllers help maximize server uptime. Managing preserved cache About this limitation. If you choose to notify you that belongs...
...discard the cache. NOTE: Certain operations, such as pinned cache, is working correctly The PowerEdge RAID Controller (PERC) family of the virtual disk. Select Manage Preserved Cache. You can... process is cancelled and the Preserved Cache Retained dialog box is deleted because of the Dell EMC systems management solutions. HDD size has this task If a virtual disk goes offline...cache, a message is working correctly, check the hardware details on these controllers help maximize server uptime. Managing preserved cache About this limitation. If you choose to notify you that belongs...