EMC PowerEdge Servers Troubleshooting Guide
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A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
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All rights reserved. or its subsidiaries. Other trademarks may be trademarks of Dell Inc. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of data and tells you make better use of your product. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. CAUTION: A CAUTION indicates either potential damage to avoid the problem. Dell, EMC, and other trademarks are trademarks of their respective owners. or its subsidiaries.
All rights reserved. or its subsidiaries. Other trademarks may be trademarks of Dell Inc. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you how to hardware or loss of data and tells you make better use of your product. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. CAUTION: A CAUTION indicates either potential damage to avoid the problem. Dell, EMC, and other trademarks are trademarks of their respective owners. or its subsidiaries.
EMC PowerEdge Servers Troubleshooting Guide
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USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an ...
USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an ...
EMC PowerEdge Servers Troubleshooting Guide
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... RAID configuration by using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... RAID configuration by using Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
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... system. Documentation resources This section provides information about the documentation resources for issues related to identify and troubleshoot the Dell PowerEdge server issues. To view the document that are frequently encountered or are responsible for administrators, who are frequently asked... Wire-stripper pliers to the bezel lock The key is intended primarily for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to remove insulation from size 10 AWG solid or stranded, ...
... system. Documentation resources This section provides information about the documentation resources for issues related to identify and troubleshoot the Dell PowerEdge server issues. To view the document that are frequently encountered or are responsible for administrators, who are frequently asked... Wire-stripper pliers to the bezel lock The key is intended primarily for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to remove insulation from size 10 AWG solid or stranded, ...
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... see the Redfish API Guide. To identify the version of the document in iDRAC, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in ...Click the documentation link that is provided in the Location column in this document. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about installing, using Dell SupportAssist, see the Attribute Registry Guide. For information about understanding Remote Access Controller Admin...
... see the Redfish API Guide. To identify the version of the document in iDRAC, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about Redfish and its protocol, supported schema, and Redfish Eventing implemented in ...Click the documentation link that is provided in the Location column in this document. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about installing, using Dell SupportAssist, see the Attribute Registry Guide. For information about understanding Remote Access Controller Admin...
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...yourself. Safety instructions NOTE: Whenever you need to lift the system, get others to assist you to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management ...and error messages messages generated by your system (continued) Task Document Location For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the Error Code Lookup. WARNING: Opening or removing the system cover while the system...
...yourself. Safety instructions NOTE: Whenever you need to lift the system, get others to assist you to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management ...and error messages messages generated by your system (continued) Task Document Location For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the Error Code Lookup. WARNING: Opening or removing the system cover while the system...
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NOTE: No status LED indicators are always off . Status LED indicators Icon Description Condition Corrective action Hard drive indicator The indicator turns solid amber if there is due to determine if the hard drive has an error. Check the System Event Log to a problem with the PSU, (for the system experiences an electrical error specific issue. Temperature indicator The indicator turns solid amber if the system experiences a thermal error (for the location of range or fan failure). If it into a working power source and press the power button. Reseat the PSU. Memory indicator ...
NOTE: No status LED indicators are always off . Status LED indicators Icon Description Condition Corrective action Hard drive indicator The indicator turns solid amber if there is due to determine if the hard drive has an error. Check the System Event Log to a problem with the PSU, (for the system experiences an electrical error specific issue. Temperature indicator The indicator turns solid amber if the system experiences a thermal error (for the location of range or fan failure). If it into a working power source and press the power button. Reseat the PSU. Memory indicator ...
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.... Blinking blue Indicates that the system is turned off , restart the system. Table 2. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to system health mode. NOTE: For more information about the event...
.... Blinking blue Indicates that the system is turned off , restart the system. Table 2. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to system health mode. NOTE: For more information about the event...
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... Condition The NIC is flowing through NIC, and the link LED indicator indicates the speed of the iDRAC subsystem. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www...
... Condition The NIC is flowing through NIC, and the link LED indicator indicates the speed of the iDRAC subsystem. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www...
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... indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have the same type of PowerEdge servers is being sent or received. Not illuminated Power is enabled through the NIC configuration utility. When two identical PSUs receive different input voltages, they...
... indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have the same type of PowerEdge servers is being sent or received. Not illuminated Power is enabled through the NIC configuration utility. When two identical PSUs receive different input voltages, they...
EMC PowerEdge Servers Troubleshooting Guide
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Blinking amber Indicates a problem with the blinking indicator. Blinking green When hot-plugging a PSU, the PSU indicator blinks green. CAUTION: When correcting a PSU mismatch, replace only the PSU with the PSU. Table 7. DC PSU status indicator 1. Not illuminated Power is not supported and triggers a mismatch. To change from a High Output configuration to efficiency, feature set, health status, or supported voltage. AC PSU status indicator (continued) Power indicator codes Condition CAUTION: If two PSUs are used , they must turn off the system. Figure 5. DC ...
Blinking amber Indicates a problem with the blinking indicator. Blinking green When hot-plugging a PSU, the PSU indicator blinks green. CAUTION: When correcting a PSU mismatch, replace only the PSU with the PSU. Table 7. DC PSU status indicator 1. Not illuminated Power is not supported and triggers a mismatch. To change from a High Output configuration to efficiency, feature set, health status, or supported voltage. AC PSU status indicator (continued) Power indicator codes Condition CAUTION: If two PSUs are used , they must turn off the system. Figure 5. DC ...
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Figure 7. Hard drive status LED indicator 3. Figure 6. Green A valid power source is connected to the PSU and the PSU is in use or not. Hard drive NOTE: If the hard drive is operational. Diagnostic indicators 15 Non-redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is currently in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. The status LED indicator indicates the power condition of the hard drive. AC PSU status indicator Table 9. The indicators ...
Figure 7. Hard drive status LED indicator 3. Figure 6. Green A valid power source is connected to the PSU and the PSU is in use or not. Hard drive NOTE: If the hard drive is operational. Diagnostic indicators 15 Non-redundant AC PSU status indicator Power Indicator Pattern Condition Not lit Power is not connected or PSU is currently in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. The status LED indicator indicates the power condition of the hard drive. AC PSU status indicator Table 9. The indicators ...
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Drive rebuilding. uSATA SSD indicators 1. Table 11. Flashes green, amber, and turns off Flashes amber four times per second Steady green Flashes green for three seconds, amber for three seconds, and turns off until all hard drives are initialized after six seconds Predicted drive failure. Drive failed. NOTE: The drive status indicator remains off after the system is turned on . uSATA SSD NOTE: If the SSD is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off until all hard drives are initialized...
Drive rebuilding. uSATA SSD indicators 1. Table 11. Flashes green, amber, and turns off Flashes amber four times per second Steady green Flashes green for three seconds, amber for three seconds, and turns off until all hard drives are initialized after six seconds Predicted drive failure. Drive failed. NOTE: The drive status indicator remains off after the system is turned on . uSATA SSD NOTE: If the SSD is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off until all hard drives are initialized...
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Indicates rebuild or activity. Indicates card mismatch or that the card is offline, has failed, or is write-protected. maintains a mirrored configuration by using SD cards in the Integrated Devices screen of System Setup, the information is booting. Indicates that the card is supported, but without redundancy. Diagnostic indicators 17 Internal dual SD module indicator codes The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. NOTE: When the Redundancy option is set to another. • Single card operation - IDSDM indicator codes...
Indicates rebuild or activity. Indicates card mismatch or that the card is offline, has failed, or is write-protected. maintains a mirrored configuration by using SD cards in the Integrated Devices screen of System Setup, the information is booting. Indicates that the card is supported, but without redundancy. Diagnostic indicators 17 Internal dual SD module indicator codes The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. NOTE: When the Redundancy option is set to another. • Single card operation - IDSDM indicator codes...
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...case creation - Alternatively, press to select System Utilities → Hardware Diagnostics. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell EMC server, storage, and networking devices. NOTE: For systems that monitor system components, see the Error Code Lookup ...page at qrl.dell.com 18 Running diagnostics The following benefits: • Automated issue detection - 3 Running diagnostics Running diagnostics help you can...
...case creation - Alternatively, press to select System Utilities → Hardware Diagnostics. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell EMC server, storage, and networking devices. NOTE: For systems that monitor system components, see the Error Code Lookup ...page at qrl.dell.com 18 Running diagnostics The following benefits: • Automated issue detection - 3 Running diagnostics Running diagnostics help you can...
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...-0123 PSA NA ePSA 2000-0124 Memory - Repeat the PSA diagnostics. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0112 CPU - Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. test initialization failure... errors were detected An error occurred during the tests that no airflow obstructed. 4. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - However, the system has self repaired. 1. Update to system events. 2. Running ...
...-0123 PSA NA ePSA 2000-0124 Memory - Repeat the PSA diagnostics. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0112 CPU - Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. test initialization failure... errors were detected An error occurred during the tests that no airflow obstructed. 4. Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0114 CPU - However, the system has self repaired. 1. Update to system events. 2. Running ...
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...system board or battery of the system. 1. Turn off the system and reseat battery. 2. PSA NA ePSA 2000-0133 Battery - If failure continues, contact Dell Technical Support. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the system. 1. If you have an HDD, reconnect ... cable to the system board for drive Your hard disk drive has self test indicated a failure. 20 Running diagnostics If failure continues, contact Dell Technical Support. Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA Event Log ePSA 2000-...
...system board or battery of the system. 1. Turn off the system and reseat battery. 2. PSA NA ePSA 2000-0133 Battery - If failure continues, contact Dell Technical Support. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the system. 1. If you have an HDD, reconnect ... cable to the system board for drive Your hard disk drive has self test indicated a failure. 20 Running diagnostics If failure continues, contact Dell Technical Support. Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message PSA NA Event Log ePSA 2000-...