EMC PowerEdge Servers Troubleshooting Guide
Page 1
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
A14 Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
EMC PowerEdge Servers Troubleshooting Guide
Page 3
... Troubleshooting iDRAC Direct - USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
... Troubleshooting iDRAC Direct - USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal...
EMC PowerEdge Servers Troubleshooting Guide
Page 4
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
Page 7
...cables for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. To view the document that are ...administrators, who are frequently asked questions. NOTE: This guide does not cover every possible issue that might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha...
...cables for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. To view the document that are ...administrators, who are frequently asked questions. NOTE: This guide does not cover every possible issue that might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
... column in this document. NOTE: To locate the product name and model, see the front of the document in iDRAC, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about iDRAC property database group and object descriptions, see the operating system documentation. For information about understanding Remote Access...
... column in this document. NOTE: To locate the product name and model, see the front of the document in iDRAC, see the Dell OpenManage Server Administrator User's Guide. www.dell.com/poweredgemanuals For information about iDRAC property database group and object descriptions, see the operating system documentation. For information about understanding Remote Access...
EMC PowerEdge Servers Troubleshooting Guide
Page 9
...service and support team. Safety instructions NOTE: Whenever you need to lift the system, get others to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Error Code Lookup. CAUTION:... always with a component or with your system (continued) Task Document Location For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. NOTE: To ensure proper operation and cooling, all bays...
...service and support team. Safety instructions NOTE: Whenever you need to lift the system, get others to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Error Code Lookup. CAUTION:... always with a component or with your system (continued) Task Document Location For information about identifying and www.dell.com/poweredgemanuals troubleshooting the PowerEdge server issues, see the OpenManage Connections Enterprise Systems Management documents. NOTE: To ensure proper operation and cooling, all bays...
EMC PowerEdge Servers Troubleshooting Guide
Page 12
... the system is configured to micro USB (type AB) cable: Table 5. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. The following table describes iDRAC Direct activity when configuring iDRAC Direct by using...
... the system is configured to micro USB (type AB) cable: Table 5. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. The following table describes iDRAC Direct activity when configuring iDRAC Direct by using...
EMC PowerEdge Servers Troubleshooting Guide
Page 13
... 240 V and 120 V input voltages with the PSU. CAUTION: When correcting a PSU mismatch, replace only the PSU with respect to a valid network at a rate of PowerEdge servers is being sent or received. AC PSU status indicator 1. Swapping the PSU to turn off When hot-plugging a PSU, the PSU handle blinks green five...
... 240 V and 120 V input voltages with the PSU. CAUTION: When correcting a PSU mismatch, replace only the PSU with respect to a valid network at a rate of PowerEdge servers is being sent or received. AC PSU status indicator 1. Swapping the PSU to turn off When hot-plugging a PSU, the PSU handle blinks green five...
EMC PowerEdge Servers Troubleshooting Guide
Page 18
... technical support for your IT environment, you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell EMC server, storage, and networking devices. By installing and setting up and down the error code. When an ...issue is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is booting, press to enter Lifecycle ...
... technical support for your IT environment, you resolve the issue. The available benefits vary depending on the Dell EMC Service entitlement purchased for your Dell EMC server, storage, and networking devices. By installing and setting up and down the error code. When an ...issue is detected, SupportAssist automatically opens a support case with SupportAssist Dell EMC SupportAssist is booting, press to enter Lifecycle ...
EMC PowerEdge Servers Troubleshooting Guide
Page 25
...is detected, try 2. Disconnect any USB devices and run the diagnostic again. Test USB devices in servers only. 1. Try a known good USB device. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0251 Event Log - This relates to the latest BIOS version. 2....Update to the latest BIOS version. 2. Repeat the PSA diagnostics 3. Repeat the PSA diagnostics. 3. System board - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Repeat the PSA diagnostics 3. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics....
...is detected, try 2. Disconnect any USB devices and run the diagnostic again. Test USB devices in servers only. 1. Try a known good USB device. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0251 Event Log - This relates to the latest BIOS version. 2....Update to the latest BIOS version. 2. Repeat the PSA diagnostics 3. Repeat the PSA diagnostics. 3. System board - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - Repeat the PSA diagnostics 3. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics....
EMC PowerEdge Servers Troubleshooting Guide
Page 36
... after a blue screen of system failures. Select Automatically restart to the folder where the mini dump file is not selected. This ensures that the server can function if the error is the path where you want to get detailed debugging information. 10. Open WinDbg. 2. Debugging starts. 9. Steps .../symbols where, is not critical. Click File → Symbol File Path or press Ctrl + S on the keyboard. 3. NOTE: For servers, it is recommended that you select the Automatically restart option so that a record of failures is maintained if there are repeated occurrences of death...
... after a blue screen of system failures. Select Automatically restart to the folder where the mini dump file is not selected. This ensures that the server can function if the error is the path where you want to get detailed debugging information. 10. Open WinDbg. 2. Debugging starts. 9. Steps .../symbols where, is not critical. Click File → Symbol File Path or press Ctrl + S on the keyboard. 3. NOTE: For servers, it is recommended that you select the Automatically restart option so that a record of failures is maintained if there are repeated occurrences of death...
EMC PowerEdge Servers Troubleshooting Guide
Page 38
...at both ends. 5. Power on the screen. NOTE: If the issue still persists, contact Dell Technical Support for assistance. Remove the system cover. 4. Connect the power cables to the server's power supply units. 3. Reseat all the drives. 6. Resolution: To resolve the issue, ...follow these steps: 1. Switch off the system. 2. For all power cables to the server's power supply units. 8. No bootable device found Troubleshooting a no power issues • Troubleshooting power supply units • Troubleshooting RAID •...
...at both ends. 5. Power on the screen. NOTE: If the issue still persists, contact Dell Technical Support for assistance. Remove the system cover. 4. Connect the power cables to the server's power supply units. 3. Reseat all the drives. 6. Resolution: To resolve the issue, ...follow these steps: 1. Switch off the system. 2. For all power cables to the server's power supply units. 8. No bootable device found Troubleshooting a no power issues • Troubleshooting power supply units • Troubleshooting RAID •...
EMC PowerEdge Servers Troubleshooting Guide
Page 39
... Turn off all installed drives are securely attached to the external connectors on the system. 3. Save the setting, and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are detected in controller BIOS, if not ...) to the system. 6. If the problem is configured as Automatic or Standard OS Use. 5. If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting the video subsystem Prerequisites NOTE: Ensure that USB Management Port Mode is not resolved, proceed...
... Turn off all installed drives are securely attached to the external connectors on the system. 3. Save the setting, and reboot the server. 13. Troubleshooting external connections Before troubleshooting any external devices, ensure that all external cables are detected in controller BIOS, if not ...) to the system. 6. If the problem is configured as Automatic or Standard OS Use. 5. If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting the video subsystem Prerequisites NOTE: Ensure that USB Management Port Mode is not resolved, proceed...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
In the IDRAC Settings Utility, ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Troubleshooting iDRAC Direct - Ensure that your laptop is connected to the front USB Management Port, identified by ... Next steps If all troubleshooting fails, see the Getting help section. For more information about USB storage device and system configuration, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. 8. Ensure that USB Management Port Mode is configured with an NTFS or an FAT32 ...
In the IDRAC Settings Utility, ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Troubleshooting iDRAC Direct - Ensure that your laptop is connected to the front USB Management Port, identified by ... Next steps If all troubleshooting fails, see the Getting help section. For more information about USB storage device and system configuration, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. 8. Ensure that USB Management Port Mode is configured with an NTFS or an FAT32 ...
EMC PowerEdge Servers Troubleshooting Guide
Page 41
...3. Ensure that all the NICs and switches on the Integrated Devices screen. 6. Turn on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the system and the serial device....and duplex. Restart the system and check for the available diagnostic tests. 2. Ensure that are set to configure NIC teaming on a PowerEdge Server and common issues, see the Getting help section. For information about how to the same data transmission speed and duplex. You should ...
...3. Ensure that all the NICs and switches on the Integrated Devices screen. 6. Turn on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the system and the serial device....and duplex. Restart the system and check for the available diagnostic tests. 2. Ensure that are set to configure NIC teaming on a PowerEdge Server and common issues, see the Getting help section. For information about how to the same data transmission speed and duplex. You should ...
EMC PowerEdge Servers Troubleshooting Guide
Page 47
... see the Downloading the drivers and firmware topic. See the Using system diagnostics section. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. For more physical disks are shipped with the expansion card installation guidelines. 5. After... a controller, see the Getting help section. 14. Run the appropriate diagnostic test. Remove the system cover. d. Solution: Dell EMC recommends that are removed from the electrical outlet. 9. Troubleshooting hardware issues 47 Read and follow the safety instructions that you...
... see the Downloading the drivers and firmware topic. See the Using system diagnostics section. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. For more physical disks are shipped with the expansion card installation guidelines. 5. After... a controller, see the Getting help section. 14. Run the appropriate diagnostic test. Remove the system cover. d. Solution: Dell EMC recommends that are removed from the electrical outlet. 9. Troubleshooting hardware issues 47 Read and follow the safety instructions that you...
EMC PowerEdge Servers Troubleshooting Guide
Page 50
...the file to this BIOS update. 7. Launch the executable and follow the instructions provided by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using PERC. Follow the remaining prompts to the System Utilities menu and select BIOS Update File Explorer. 4. Method ...4: GnuPG signature of up to find the executable (.efi). 5. Download the BIOS update package at : Dell.com/support. 2. Import the Dell public key. The following steps show how to update the BIOS and PERC firmware: There are the steps for the four ...
...the file to this BIOS update. 7. Launch the executable and follow the instructions provided by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using PERC. Follow the remaining prompts to the System Utilities menu and select BIOS Update File Explorer. 4. Method ...4: GnuPG signature of up to find the executable (.efi). 5. Download the BIOS update package at : Dell.com/support. 2. Import the Dell public key. The following steps show how to update the BIOS and PERC firmware: There are the steps for the four ...
EMC PowerEdge Servers Troubleshooting Guide
Page 53
...even though it is working correctly, check the hardware details on these controllers help maximize server uptime. The battery installed on any foreign configurations, it . This error can choose...the situation before you choose to retain the cache, a message is working correctly The PowerEdge RAID Controller (PERC) family of enterprise-class controllers is displayed advising you to import the... process is cancelled and the Preserved Cache Retained dialog box is deleted because of the Dell EMC systems management solutions. CAUTION: If there are not supported on a controller icon....
...even though it is working correctly, check the hardware details on these controllers help maximize server uptime. The battery installed on any foreign configurations, it . This error can choose...the situation before you choose to retain the cache, a message is working correctly The PowerEdge RAID Controller (PERC) family of enterprise-class controllers is displayed advising you to import the... process is cancelled and the Preserved Cache Retained dialog box is deleted because of the Dell EMC systems management solutions. CAUTION: If there are not supported on a controller icon....