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... and DellWare is a registered service mark of Dell Computer Corporation is strictly forbidden. Dell Computer Corporation disclaims any manner whatsoever without notice. © 1989-1997 Dell Computer Corporation. Trademarks used in this text: Dell, the DELL logo, Dell Dimension, and PowerEdge are registered trademarks of Lotus....; Other trademarks and trade names may be used in this document to refer to change without the written permission of Dell Computer Corporation; A06 Information in this document is subject to either the entities claiming the marks and names or their ...
... and DellWare is a registered service mark of Dell Computer Corporation is strictly forbidden. Dell Computer Corporation disclaims any manner whatsoever without notice. © 1989-1997 Dell Computer Corporation. Trademarks used in this text: Dell, the DELL logo, Dell Dimension, and PowerEdge are registered trademarks of Lotus....; Other trademarks and trade names may be used in this document to refer to change without the written permission of Dell Computer Corporation; A06 Information in this document is subject to either the entities claiming the marks and names or their ...
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Do not use adapter plugs or remove the grounding prong from radiators and heat sources. Avoid placing loose papers underneath your computer, and do not block cooling vents. v If you use your computer system, observe the following safety guidelines to help protect your computer system from sudden, transient increases and decreases in electrical power, use a 3-wire cable with the AC power available in your location. • To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing a component from the system board or disconnecting a...
Do not use adapter plugs or remove the grounding prong from radiators and heat sources. Avoid placing loose papers underneath your computer, and do not block cooling vents. v If you use your computer system, observe the following safety guidelines to help protect your computer system from sudden, transient increases and decreases in electrical power, use a 3-wire cable with the AC power available in your location. • To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing a component from the system board or disconnecting a...
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When Working Inside Your Computer Before you remove the computer cover, perform the following steps in Dell documentation. Disconnect your body before you touch any static charge your computer's electronic components, such as explained in your computer. Doing so reduces the potential ...
When Working Inside Your Computer Before you remove the computer cover, perform the following steps in Dell documentation. Disconnect your body before you touch any static charge your computer's electronic components, such as explained in your computer. Doing so reduces the potential ...
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... practices. If you are still having problems after testing your system), vii Warranty and Return Policy Information Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to reference the following documentation... Basics," for some general guidelines for analyzing software problems. • For hardware-related problems, read Chapter 4, "Running the Dell Diagnostics." Preface About This Guide This guide provides directions for troubleshooting problems that have a problem with your problems are software- Make...
... practices. If you are still having problems after testing your system), vii Warranty and Return Policy Information Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to reference the following documentation... Basics," for some general guidelines for analyzing software problems. • For hardware-related problems, read Chapter 4, "Running the Dell Diagnostics." Preface About This Guide This guide provides directions for troubleshooting problems that have a problem with your problems are software- Make...
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... conventions used throughout this document. Warnings, Cautions, and Notes Throughout this information is provided in online form in the Dell Accessories group. • The Getting Started sheet (which accompanies only certain systems) provides step-by-step instructions for technical...readme" files-may be pressed simultaneously (unless otherwise indicated) to your system or advanced technical reference material intended for your Dell computer. Notational Conventions The following list defines (where appropriate) specific elements of this guide, there may be typed when...
... conventions used throughout this document. Warnings, Cautions, and Notes Throughout this information is provided in online form in the Dell Accessories group. • The Getting Started sheet (which accompanies only certain systems) provides step-by-step instructions for technical...readme" files-may be pressed simultaneously (unless otherwise indicated) to your system or advanced technical reference material intended for your Dell computer. Notational Conventions The following list defines (where appropriate) specific elements of this guide, there may be typed when...
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Example: "Type format a: to format the diskette in drive A." • Filenames and directory names are presented in the Courier New font. Examples: autoexec.bat and c:\windows • Syntax lines consist of the command's possible parameters. The brackets indicate items that you are presented in lowercase bold; Example: del [drive:] [path] filename [/p] • Command lines consist of a command and may include one or more of a command and all its possible parameters. Screen text is text that appears on your monitor or display. Example: SIMMn (where n represents the SIMM ...
Example: "Type format a: to format the diskette in drive A." • Filenames and directory names are presented in the Courier New font. Examples: autoexec.bat and c:\windows • Syntax lines consist of the command's possible parameters. The brackets indicate items that you are presented in lowercase bold; Example: del [drive:] [path] filename [/p] • Command lines consist of a command and may include one or more of a command and all its possible parameters. Screen text is text that appears on your monitor or display. Example: SIMMn (where n represents the SIMM ...
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Contents Chapter 1 Checking the Basics 1-1 Backing Up Your Files 1-1 Basic Checks 1-1 Checking Connections and Switches 1-2 Look and Listen 1-3 The System Setup Program 1-4 The EISA Configuration Utility 1-4 Chapter 2 Messages and Codes 2-1 System Messages 2-1 System Beep Codes 2-9 Warning Messages 2-13 Diagnostics Messages 2-13 Chapter 3 Finding Software Solutions 3-1 Installing and Configuring Software 3-1 Expanded and Extended Memory 3-1 Using Software 3-2 Error Messages 3-2 Input Errors 3-2 Memory-Resident Programs 3-2 Program Conflicts 3-3 Checking for Memory Address ...
Contents Chapter 1 Checking the Basics 1-1 Backing Up Your Files 1-1 Basic Checks 1-1 Checking Connections and Switches 1-2 Look and Listen 1-3 The System Setup Program 1-4 The EISA Configuration Utility 1-4 Chapter 2 Messages and Codes 2-1 System Messages 2-1 System Beep Codes 2-9 Warning Messages 2-13 Diagnostics Messages 2-13 Chapter 3 Finding Software Solutions 3-1 Installing and Configuring Software 3-1 Expanded and Extended Memory 3-1 Using Software 3-2 Error Messages 3-2 Input Errors 3-2 Memory-Resident Programs 3-2 Program Conflicts 3-3 Checking for Memory Address ...
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Chapter 4 Running the Dell Diagnostics 4-1 Features of the Dell Diagnostics 4-1 When to Use the Dell Diagnostics 4-1 Before You Start Testing 4-1 Starting the Dell Diagnostics 4-2 How to Use the Dell Diagnostics 4-3 Confirming the System Configuration Information 4-4 How to Use the Menu 4-5 Main Menu Categories 4-5 Run... Device for Status Messages 4-7 Output Device for Error Messages 4-8 Test Limits 4-8 About 4-8 Key-Help 4-8 Quit 4-8 Tests in the Dell Diagnostics 4-9 Error Messages 4-12 RAM Test Group 4-12 Subtests 4-12 Why Run a RAM Test 4-12 System Set Test Group 4-12...
Chapter 4 Running the Dell Diagnostics 4-1 Features of the Dell Diagnostics 4-1 When to Use the Dell Diagnostics 4-1 Before You Start Testing 4-1 Starting the Dell Diagnostics 4-2 How to Use the Dell Diagnostics 4-3 Confirming the System Configuration Information 4-4 How to Use the Menu 4-5 Main Menu Categories 4-5 Run... Device for Status Messages 4-7 Output Device for Error Messages 4-8 Test Limits 4-8 About 4-8 Key-Help 4-8 Quit 4-8 Tests in the Dell Diagnostics 4-9 Error Messages 4-12 RAM Test Group 4-12 Subtests 4-12 Why Run a RAM Test 4-12 System Set Test Group 4-12...
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Video Test Group 4-14 Subtests 4-14 Why Run a Video Test 4-14 Keyboard Test Group 4-15 Subtests 4-15 Why Run a Keyboard Test 4-15 Mouse Test 4-15 Subtests 4-16 Why Run the Mouse Test 4-16 Diskette Drives Test Group 4-16 Subtests 4-16 Why Run a Diskette Drives Test 4-16 Hard-Disk Drives (Non-SCSI) Test Group 4-16 Subtests 4-17 Why Run a Hard-Disk Drives Test 4-17 IDE CD ROM Drives Test Group 4-17 Subtests 4-17 Why Run an IDE CD ROM Drives Test 4-18 Serial/Infrared Ports Test Group 4-18 Subtests 4-18 Why Run a Serial/Infrared Ports Test 4-18 Parallel Ports Test Group 4-19 ...
Video Test Group 4-14 Subtests 4-14 Why Run a Video Test 4-14 Keyboard Test Group 4-15 Subtests 4-15 Why Run a Keyboard Test 4-15 Mouse Test 4-15 Subtests 4-16 Why Run the Mouse Test 4-16 Diskette Drives Test Group 4-16 Subtests 4-16 Why Run a Diskette Drives Test 4-16 Hard-Disk Drives (Non-SCSI) Test Group 4-16 Subtests 4-17 Why Run a Hard-Disk Drives Test 4-17 IDE CD ROM Drives Test Group 4-17 Subtests 4-17 Why Run an IDE CD ROM Drives Test 4-18 Serial/Infrared Ports Test Group 4-18 Subtests 4-18 Why Run a Serial/Infrared Ports Test 4-18 Parallel Ports Test Group 4-19 ...
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... Board 6-15 Troubleshooting SCSI Hard-Disk Drives in a System With a SCSI Backplane Board 6-17 Chapter 7 Getting Help 7-1 Technical Assistance 7-1 Help Tools 7-2 Frequently Asked Questions Cards 7-3 Dell Q&A 7-3 System Documentation 7-3 xiv
... Board 6-15 Troubleshooting SCSI Hard-Disk Drives in a System With a SCSI Backplane Board 6-17 Chapter 7 Getting Help 7-1 Technical Assistance 7-1 Help Tools 7-2 Frequently Asked Questions Cards 7-3 Dell Q&A 7-3 System Documentation 7-3 xiv
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... 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25 A-2 Character Set Subtest (80...
... 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25 A-2 Character Set Subtest (80...
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... Boot Routine Indications 1-3 System Messages 2-1 System Beep Codes 2-10 Default IRQ Line Assignments 3-3 Option Parameters 4-7 Dell Diagnostics Tests 4-9 Help Tools 7-2 International Dialing Codes 7-9 Dell Contact Numbers 7-10 Color Attributes A-8 xvi Figure A-9. Table 2-1. Figure A-4. Table 4-1. Figure 4-2. Figure A-8....Test A-15 Solid Colors Test A-16 Abbreviations and Acronyms Index Figures Figure 4-1. Figure A-6. Diagnostics Menu 4-3 Dell Diagnostics Screen 4-4 Diagnostics Checklist 7-7 80-Column x 25-Line Character Attributes Subtest Screen A-2 80-Column x...
... Boot Routine Indications 1-3 System Messages 2-1 System Beep Codes 2-10 Default IRQ Line Assignments 3-3 Option Parameters 4-7 Dell Diagnostics Tests 4-9 Help Tools 7-2 International Dialing Codes 7-9 Dell Contact Numbers 7-10 Color Attributes A-8 xvi Figure A-9. Table 2-1. Figure A-4. Table 4-1. Figure 4-2. Figure A-8....Test A-15 Solid Colors Test A-16 Abbreviations and Acronyms Index Figures Figure 4-1. Figure A-6. Diagnostics Menu 4-3 Dell Diagnostics Screen 4-4 Diagnostics Checklist 7-7 80-Column x 25-Line Character Attributes Subtest Screen A-2 80-Column x...
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... the connections to your computer wet or damaged? No. Go to step 5. Yes. Did you through some basic computer problems: 1. No. If Dell installed MS-DOS on how to back up your files. Is your computer system were loose. Did your files immediately. Go to step 3. 3. ...If your system is behaving erratically, back up your computer system complete the start your troubleshooting with Dell's Program Diskette Maker utility. If you are using an operating system other than MS-DOS, see the documentation that caused the problem to see...
... the connections to your computer wet or damaged? No. Go to step 5. Yes. Did you through some basic computer problems: 1. No. If Dell installed MS-DOS on how to back up your files. Is your computer system were loose. Did your files immediately. Go to step 3. 3. ...If your system is behaving erratically, back up your computer system complete the start your troubleshooting with Dell's Program Diskette Maker utility. If you are using an operating system other than MS-DOS, see the documentation that caused the problem to see...
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5. Go to Chapter 4, "Running the Dell Diagnostics." Go to step 7. Complete the following procedure to check all the alternating current (AC) power cables from their power sources. 2. Go to "Troubleshooting the ...
5. Go to Chapter 4, "Running the Dell Diagnostics." Go to step 7. Complete the following procedure to check all the alternating current (AC) power cables from their power sources. 2. Go to "Troubleshooting the ...
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... (usually on getting technical assistance from the hard-disk drive or the diskette drive. If after looking and listening to access the boot files from Dell. On a system running a Windows operating system, you access a drive for drive A. See Chapter 7, "Getting Help," you can test the drive by typing dir c: and pressing... sound When you can hear the hard-disk drive spin up, and the system tries to your system does not boot, see Chapter 4, "Running the Dell Diagnostics." Make sure the sound is important in Table 1-1.
... (usually on getting technical assistance from the hard-disk drive or the diskette drive. If after looking and listening to access the boot files from Dell. On a system running a Windows operating system, you access a drive for drive A. See Chapter 7, "Getting Help," you can test the drive by typing dir c: and pressing... sound When you can hear the hard-disk drive spin up, and the system tries to your system does not boot, see Chapter 4, "Running the Dell Diagnostics." Make sure the sound is important in Table 1-1.
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...settings in the System Setup program. To correct this chapter. If you have not resolved the problem, see Chapter 4, "Running the Dell Diagnostics." The System Setup Program You can easily correct certain system problems by the System Setup program, an error message may have a ... instructions on your system. Although the EISA Configuration Utility can happen if you have an EISA system, see Chapter 4, "Running the Dell Diagnostics." 1-4 Diagnostics and Troubleshooting Guide If after using the System Setup program. This problem can read changes from the System Setup program...
...settings in the System Setup program. To correct this chapter. If you have not resolved the problem, see Chapter 4, "Running the Dell Diagnostics." The System Setup Program You can easily correct certain system problems by the System Setup program, an error message may have a ... instructions on your system. Although the EISA Configuration Utility can happen if you have an EISA system, see Chapter 4, "Running the Dell Diagnostics." 1-4 Diagnostics and Troubleshooting Guide If after using the System Setup program. This problem can read changes from the System Setup program...
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... 2-1 NOTE: For the full name of an abbreviation or acronym used in this chapter for the application program that precedes the Index. If you have a Dell PowerEdge® system, refer to the chapter titled "Messages and Codes" in the appropriate table, check the documentation for the beep codes and system messages...
... 2-1 NOTE: For the full name of an abbreviation or acronym used in this chapter for the application program that precedes the Index. If you have a Dell PowerEdge® system, refer to the chapter titled "Messages and Codes" in the appropriate table, check the documentation for the beep codes and system messages...
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...documentation. Diskette subsystem reset failed The diskette drive controller may See "Troubleshooting System Memory" in be faulty. See Chapter 4, "Running the Dell Diagnostics." Put a diskette in Chapter 6. NOTE: For the full name of an abbreviation or acronym used the correct pathname. Decreasing available ...drive cannot read Table 2-1. Run the ScanDisk utility in the Microsoft Windows 95 operating system or the chkdsk utility in the Dell Diagnostics. Drive not ready No diskette is in Chapter 6. Controller has failed Data error The hard-disk drive or the ...
...documentation. Diskette subsystem reset failed The diskette drive controller may See "Troubleshooting System Memory" in be faulty. See Chapter 4, "Running the Dell Diagnostics." Put a diskette in Chapter 6. NOTE: For the full name of an abbreviation or acronym used the correct pathname. Decreasing available ...drive cannot read Table 2-1. Run the ScanDisk utility in the Microsoft Windows 95 operating system or the chkdsk utility in the Dell Diagnostics. Drive not ready No diskette is in Chapter 6. Controller has failed Data error The hard-disk drive or the ...
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The hard-disk drive failed initialization. in this table, see Chapter 7, "Getting Help." NOTE: These messages indicate a fatal error. See "Troubleshooting Hard-Disk Drives" in Chapter 6. NOTE: For the full name of an abbreviation or acronym used in a dualmicroprocessor system, it refers to the secondary microprocessor on a dual-microprocessor system and always refers to carry out the command. The operating system is B0 step or below ! The hard-disk drive failed initialization. Hard disk failure Hard-disk drive read failure Incompatible Processor: CPU0 is ...
The hard-disk drive failed initialization. in this table, see Chapter 7, "Getting Help." NOTE: These messages indicate a fatal error. See "Troubleshooting Hard-Disk Drives" in Chapter 6. NOTE: For the full name of an abbreviation or acronym used in a dualmicroprocessor system, it refers to the secondary microprocessor on a dual-microprocessor system and always refers to carry out the command. The operating system is B0 step or below ! The hard-disk drive failed initialization. Hard disk failure Hard-disk drive read failure Incompatible Processor: CPU0 is ...
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Message Incompatible Processors: Cache sizes different! System Messages (continued) Cause Action This message appears for instructions. NOTE: This message indicates a fatal error. Enter the System Setup program and correct the system configuration information. Keyboard data line failure Keyboard failure Keyboard stuck key failure Memory address line failure at address, read value expecting value One or more SIMMs may be faulty or improperly seated. Try to run SETUP program Keyboard clock line failure Keyboard controller failure Table 2-1. Invalid configuration information ...
Message Incompatible Processors: Cache sizes different! System Messages (continued) Cause Action This message appears for instructions. NOTE: This message indicates a fatal error. Enter the System Setup program and correct the system configuration information. Keyboard data line failure Keyboard failure Keyboard stuck key failure Memory address line failure at address, read value expecting value One or more SIMMs may be faulty or improperly seated. Try to run SETUP program Keyboard clock line failure Keyboard controller failure Table 2-1. Invalid configuration information ...