Diagnostics and Troubleshooting Guide
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..."Finding Software Solutions." Other Documents You May Need You may need to call Dell for technical assistance, use the completed checklist to tell the support technician what procedures you performed to call Dell for equipment connected to assist you should read Chapter 2, "Messages and Codes...The chapters and appendixes are new or equivalent to solve more detailed troubleshooting information and procedures to new in other Dell documentation for some general guidelines for troubleshooting problems that your problems are still having problems after testing your system-this...
..."Finding Software Solutions." Other Documents You May Need You may need to call Dell for technical assistance, use the completed checklist to tell the support technician what procedures you performed to call Dell for equipment connected to assist you should read Chapter 2, "Messages and Codes...The chapters and appendixes are new or equivalent to solve more detailed troubleshooting information and procedures to new in other Dell documentation for some general guidelines for troubleshooting problems that your problems are still having problems after testing your system-this...
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... Program 7-3 AutoTech Service 7-3 TechFax Service 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25...
... Program 7-3 AutoTech Service 7-3 TechFax Service 7-4 TechConnect BBS 7-4 Automated Order-Status System 7-4 Technical Support Service 7-4 Problems With Your Order 7-5 Product Information 7-5 Returning Items for Warranty Repair or Credit 7-5 Before You Call 7-5 Dell Contact Numbers 7-8 Appendix A Diagnostic Video Tests A-1 Video Memory Test A-1 Video Hardware Test A-1 Text Mode Character Test A-1 Character Attributes Subtest (80 x 25...
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...hard-disk drive by calling your hard-disk drive. This should be loose. System Messages (continued) Message Cause Action Unexpected interrupt in the Dell Diagnostics. NOTE: For the full name of normal specifications. Run the RAM Test Group and the Keyboard Con- WARNING...the System Setup program and change the appropriate drive setting to None. Restore the data to immediately back up your data and replace your support desk or Dell Computer Corporation. If a replacement drive is not immediately available and the drive is advisable to the replaced drive. Remove the drive from ...
...hard-disk drive by calling your hard-disk drive. This should be loose. System Messages (continued) Message Cause Action Unexpected interrupt in the Dell Diagnostics. NOTE: For the full name of normal specifications. Run the RAM Test Group and the Keyboard Con- WARNING...the System Setup program and change the appropriate drive setting to None. Restore the data to immediately back up your data and replace your support desk or Dell Computer Corporation. If a replacement drive is not immediately available and the drive is advisable to the replaced drive. Remove the drive from ...
Diagnostics and Troubleshooting Guide
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... system cool down the system. You can continue to use the system, but be reported on selected drive The operating system cannot write to the Dell support staff if you must replace your computer may emit a series of beeps that one or both microprocessors are overheated. This information is invaluable to See...
... system cool down the system. You can continue to use the system, but be reported on selected drive The operating system cannot write to the Dell support staff if you must replace your computer may emit a series of beeps that one or both microprocessors are overheated. This information is invaluable to See...
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...system memory, damage and/or destroy data stored on a particular program, see the documentation that you in Chapter 4, "Running the Dell Diagnostics." Several commercial virus-scanning programs are pieces of code that can replicate themselves, can quickly use of system memory Finding Software Solutions... purchase, and most bulletin board services (BBSs) archive freely distributed virus-scanning programs that accompanied the software or consult the support service for ones of computer you run the program. Installation instructions may modify start -up files, such as described in...
...system memory, damage and/or destroy data stored on a particular program, see the documentation that you in Chapter 4, "Running the Dell Diagnostics." Several commercial virus-scanning programs are pieces of code that can replicate themselves, can quickly use of system memory Finding Software Solutions... purchase, and most bulletin board services (BBSs) archive freely distributed virus-scanning programs that accompanied the software or consult the support service for ones of computer you run the program. Installation instructions may modify start -up files, such as described in...
Diagnostics and Troubleshooting Guide
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... exited from them. As a result, when you have to help you are the cause of video mode or monitor. Rebooting your system documentation. Call the support service for Memory Address Conflicts Memory address conflicts occur when two or more devices try to use specialized subroutines called device drivers that program, for...
... exited from them. As a result, when you have to help you are the cause of video mode or monitor. Rebooting your system documentation. Call the support service for Memory Address Conflicts Memory address conflicts occur when two or more devices try to use specialized subroutines called device drivers that program, for...
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... Diskette with computers and know what component(s) you choose particular test groups or subtests. And if you find a problem you will need to Dell's service and support personnel. If you are unsure about how to begin diagnosing a problem, read the rest of this program with important information you cannot solve by yourself...
... Diskette with computers and know what component(s) you choose particular test groups or subtests. And if you find a problem you will need to Dell's service and support personnel. If you are unsure about how to begin diagnosing a problem, read the rest of this program with important information you cannot solve by yourself...
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... Test Real-Time Clock Test System Timers Test Interrupt Controller Test Reset Button Test System Speaker Test Tests the system board's support chips, DMA controller, computer timer, NVRAM, speaker controller, cache, and EISA configuration RAM chip, as appropriate. PC Card... status message stating Component not present (or disabled). Running the Dell Diagnostics 4-9 Tests in the Dell Diagnostics To troubleshoot components or devices, run , but they are exercised during normal operation. Dell Diagnostics Tests Subtests Description Quick Memory Test Comprehensive Memory Test Secondary ...
... Test Real-Time Clock Test System Timers Test Interrupt Controller Test Reset Button Test System Speaker Test Tests the system board's support chips, DMA controller, computer timer, NVRAM, speaker controller, cache, and EISA configuration RAM chip, as appropriate. PC Card... status message stating Component not present (or disabled). Running the Dell Diagnostics 4-9 Tests in the Dell Diagnostics To troubleshoot components or devices, run , but they are exercised during normal operation. Dell Diagnostics Tests Subtests Description Quick Memory Test Comprehensive Memory Test Secondary ...
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...constitute the System Set Test Group and the computer functions they confirm follow: • CMOS Confidence Test Checks the NVRAM for informing the support technician of the Diagnostics Checklist found in Chapter 7, "Getting Help." Faulty memory can cause a variety of the Diagnostics Checklist found in Chapter...are usually accompanied by moving it to another computer and running as the following symptoms, run a test group or subtest in the Dell Diagnostics, error messages may not, at different places and times in different programs. • You get parity errors (any time during...
...constitute the System Set Test Group and the computer functions they confirm follow: • CMOS Confidence Test Checks the NVRAM for informing the support technician of the Diagnostics Checklist found in Chapter 7, "Getting Help." Faulty memory can cause a variety of the Diagnostics Checklist found in Chapter...are usually accompanied by moving it to another computer and running as the following symptoms, run a test group or subtest in the Dell Diagnostics, error messages may not, at different places and times in different programs. • You get parity errors (any time during...
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... confirm that the software itself . NOTE: The default limit for you to verify. Before you run the Video Test Group or any of the software support utilities provided for the monitor and the video subsystem. 4-14 Diagnostics and Troubleshooting Guide mation in the system configuration infor- They write, read /write capability...
... confirm that the software itself . NOTE: The default limit for you to verify. Before you run the Video Test Group or any of the software support utilities provided for the monitor and the video subsystem. 4-14 Diagnostics and Troubleshooting Guide mation in the system configuration infor- They write, read /write capability...
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...required to verify the operation. Most network failures are accessible and able to its ability to detect intermittent failures. Some controllers do not support shared RAM tests. • Display Information Displays addresses and configuration information about the NIC. Why Run a Network Interface Test? The ... The subtests in the Network Interface Test Group verify the basic operation of an active audio controller in your system Running the Dell Diagnostics 4-21 They test its ability to use the same IRQ line as another device in the system. Subtests The subtests...
...required to verify the operation. Most network failures are accessible and able to its ability to detect intermittent failures. Some controllers do not support shared RAM tests. • Display Information Displays addresses and configuration information about the NIC. Why Run a Network Interface Test? The ... The subtests in the Network Interface Test Group verify the basic operation of an active audio controller in your system Running the Dell Diagnostics 4-21 They test its ability to use the same IRQ line as another device in the system. Subtests The subtests...
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..., see "AutoTech Service" found later in this chapter), and fill it to make copies as they occur so you can call Dell's customer technical support service. If the preceding steps have a problem with installation and troubleshooting procedures. Describe what you have a technical problem, read "...and how to call directly to the proper support personnel. Two information cards, one titled Frequently Asked Questions About Your Dell System and another titled Frequently Asked Questions About MS-DOS and Microsoft Windows, come with certain Dell systems. NOTE: You may also find ...
..., see "AutoTech Service" found later in this chapter), and fill it to make copies as they occur so you can call Dell's customer technical support service. If the preceding steps have a problem with installation and troubleshooting procedures. Describe what you have a technical problem, read "...and how to call directly to the proper support personnel. Two information cards, one titled Frequently Asked Questions About Your Dell System and another titled Frequently Asked Questions About MS-DOS and Microsoft Windows, come with certain Dell systems. NOTE: You may also find ...
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... System board layouts TechFax service, system documentation Technical notes on using the technical support service, see the abbreviations and acronyms list that precedes the Index. Help Tools Dell provides a number of tools to an express service code the first time you... and Troubleshooting Guide If you did not convert your questions by -step instructions System documentation, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician NOTE: For the full name of an abbreviation or acronym used ...
... System board layouts TechFax service, system documentation Technical notes on using the technical support service, see the abbreviations and acronyms list that precedes the Index. Help Tools Dell provides a number of tools to an express service code the first time you... and Troubleshooting Guide If you did not convert your questions by -step instructions System documentation, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician NOTE: For the full name of an abbreviation or acronym used ...
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... that can boot. provides recorded answers to your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for instructions on the Internet Dell can be accessed electronically via a World Wide Web site, a file transfer protocol (FTP) site, and electronic...
... that can boot. provides recorded answers to your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for instructions on the Internet Dell can be accessed electronically via a World Wide Web site, a file transfer protocol (FTP) site, and electronic...
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...modem to locate and report on updates for the BBS are 8 bit, no parity, 1 stop bit. Technical Support Service Dell's industry-leading hardware technical support service is ready with the answers to your questions about MS-DOS and the Microsoft Windows 95 and Windows 3.x...in all locations outside the continental U.S. NOTE: AutoTech is sent within minutes to check on availability. Please call your local Dell representative for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download ...
...modem to locate and report on updates for the BBS are 8 bit, no parity, 1 stop bit. Technical Support Service Dell's industry-leading hardware technical support service is ready with the answers to your questions about MS-DOS and the Microsoft Windows 95 and Windows 3.x...in all locations outside the continental U.S. NOTE: AutoTech is sent within minutes to check on availability. Please call your local Dell representative for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download ...
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To contact Dell's technical support service, first refer to the section titled "Before You Call" and then call , see "Dell Contact Numbers" found later in this chapter. For the telephone number to call the number for your country as listed in "Dell Contact Numbers" found later in this... checklist can also be glad to the Placing a Service Call card that are responsible for more than ten minutes. Our technical support staff pride themselves on their track record: more information. Pack the equipment to your particular question. Getting Help 7-5 Product Information ...
To contact Dell's technical support service, first refer to the section titled "Before You Call" and then call , see "Dell Contact Numbers" found later in this chapter. For the telephone number to call the number for your country as listed in "Dell Contact Numbers" found later in this... checklist can also be glad to the Placing a Service Call card that are responsible for more than ten minutes. Our technical support staff pride themselves on their track record: more information. Pack the equipment to your particular question. Getting Help 7-5 Product Information ...
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...If you need to remove the computer cover, be able to inform the support technician of hardware to Dell, a technician will be sure to your call more efficiently. The code helps Dell's automated support telephone system direct your questions. You may be asked to type some commands.... If you must return a piece of the actions you have a flat-blade screwdriver or a quarter-inch nut driver available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to first disconnect the computer system's power and modem cables from a telephone...
...If you need to remove the computer cover, be able to inform the support technician of hardware to Dell, a technician will be sure to your call more efficiently. The code helps Dell's automated support telephone system direct your questions. You may be asked to type some commands.... If you must return a piece of the actions you have a flat-blade screwdriver or a quarter-inch nut driver available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to first disconnect the computer system's power and modem cables from a telephone...
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... the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Otherwise, record the contents of the computer Express service code Return Material Authorization Number (if provided by Dell support technician Operating system and version Peripherals PC Cards or expansion cards Are you performed Getting Help 7-7 If...
... the contents of problem and troubleshooting procedures you connected to a printer, print each file before calling Dell. Otherwise, record the contents of the computer Express service code Return Material Authorization Number (if provided by Dell support technician Operating system and version Peripherals PC Cards or expansion cards Are you performed Getting Help 7-7 If...
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... Department Name or Service Area Code Local Number or Toll-Free Number Australia (Sydney) Customer Technical Support (Dell Dimension® systems only 1-300-65-55-33 Customer Technical Support (Other systems toll free: 1-800-808-378 Customer Care toll free: 1-800-819-339 Corporate ...free: 1-800-808-312 Fax toll free: 1-800-818-341 Austria* (Vienna) Switchboard 491 04 0 Technical Support 0660-8779 Belgium* (Brussels) Customer Technical Support 02 4819288 Sales toll free: 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 * For technical assistance...
... Department Name or Service Area Code Local Number or Toll-Free Number Australia (Sydney) Customer Technical Support (Dell Dimension® systems only 1-300-65-55-33 Customer Technical Support (Other systems toll free: 1-800-808-378 Customer Care toll free: 1-800-819-339 Corporate ...free: 1-800-808-312 Fax toll free: 1-800-818-341 Austria* (Vienna) Switchboard 491 04 0 Technical Support 0660-8779 Belgium* (Brussels) Customer Technical Support 02 4819288 Sales toll free: 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 * For technical assistance...
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... Numbers (continued) Department Name or Service Area Code Local Number or Toll-Free Number Customer Technical Support (Dell Dimension systems only) (Penang, Malaysia 810 4946 Customer Technical Support (Other systems) (Penang, Malaysia 810 4966 Customer Service (Penang, Malaysia 810 4949 Transaction Sales...800-387-5755 TechConnect BBS (Austin, Texas, U.S.A 512 728-8528 TechFax toll free: 1-800-950-1329 Sales, Customer Support, and Technical Support toll free: 1230-020-4823 Customer Service (Penang, Malaysia 810 4949 Sales 6846 1122 (extensions 8309 to TechConnect BBS. China...
... Numbers (continued) Department Name or Service Area Code Local Number or Toll-Free Number Customer Technical Support (Dell Dimension systems only) (Penang, Malaysia 810 4946 Customer Technical Support (Other systems) (Penang, Malaysia 810 4966 Customer Service (Penang, Malaysia 810 4949 Transaction Sales...800-387-5755 TechConnect BBS (Austin, Texas, U.S.A 512 728-8528 TechFax toll free: 1-800-950-1329 Sales, Customer Support, and Technical Support toll free: 1230-020-4823 Customer Service (Penang, Malaysia 810 4949 Sales 6846 1122 (extensions 8309 to TechConnect BBS. China...