Setup and Quick Reference Guide
Page 63
...63 Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is a CD • Drivers for technicians or experienced users. Document/Media/Label Contents Service Tag/Express Service Code The Service Tag/Express Service Code is located on your computer. • Use... the Service Tag to identify your computer when you use support.dell.com or contact support • Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is a CD or DVD that may be included on your ...
...63 Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is a CD • Drivers for technicians or experienced users. Document/Media/Label Contents Service Tag/Express Service Code The Service Tag/Express Service Code is located on your computer. • Use... the Service Tag to identify your computer when you use support.dell.com or contact support • Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is a CD or DVD that may be included on your ...
Setup and Quick Reference Guide
Page 65
... a problem with your computer, you can assist you want to diagnose and troubleshoot the problem: 1 See "When the Dell Diagnostics Main Menu appears, select the test that pertain to the problem your Express Service Code to route the call directly to remove the computer cover, first disconnect the computer power and modem cables...
... a problem with your computer, you can assist you want to diagnose and troubleshoot the problem: 1 See "When the Dell Diagnostics Main Menu appears, select the test that pertain to the problem your Express Service Code to route the call directly to remove the computer cover, first disconnect the computer power and modem cables...
Setup and Quick Reference Guide
Page 69
... operations, or try other troubleshooting steps possible only at www.dell.com/regulatory_compliance. Getting Help 69 CAUTION: Before you call more efficiently. For additional safety best practices information, see "Diagnostics Checklist" on page 70). Before You Call NOTE: Have your Express Service Code ready when you begin any of your computer). You may...
... operations, or try other troubleshooting steps possible only at www.dell.com/regulatory_compliance. Getting Help 69 CAUTION: Before you call more efficiently. For additional safety best practices information, see "Diagnostics Checklist" on page 70). Before You Call NOTE: Have your Express Service Code ready when you begin any of your computer). You may...
Setup and Quick Reference Guide
Page 70
If the computer is connected to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a network? Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the...
If the computer is connected to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a network? Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the...
Setup and Quick Reference Guide
Page 73
... from the Drivers and Utilities media, 50 starting from your hard drive, 50 Dell Factory Image Restore, 58 Dell Technology Guide, 64 DellConnect, 66 Desktop System Software, 63 diagnostics Dell, 50 documentation, 63 Dell Technology Guide, 64 Service Manual, 64 drivers, 53 Drivers and Utilities media, ...63 identifying, 53 reinstalling, 54 returning to a previous version, 54 Drivers and Utilities media, 54, 63 Dell Diagnostics, 50 E End User License Agreement (EULA), 64 ergonomics information, 64 Express Service Code, 63 F Files and Settings Transfer Wizard, 30 finding information, 63 Index 73
... from the Drivers and Utilities media, 50 starting from your hard drive, 50 Dell Factory Image Restore, 58 Dell Technology Guide, 64 DellConnect, 66 Desktop System Software, 63 diagnostics Dell, 50 documentation, 63 Dell Technology Guide, 64 Service Manual, 64 drivers, 53 Drivers and Utilities media, ...63 identifying, 53 reinstalling, 54 returning to a previous version, 54 Drivers and Utilities media, 54, 63 Dell Diagnostics, 50 E End User License Agreement (EULA), 64 ergonomics information, 64 Express Service Code, 63 F Files and Settings Transfer Wizard, 30 finding information, 63 Index 73
Service Manual
Page 162
...Dell). See the Setup and Quick Reference Guide that any power strips being used are securely connected to a different DIMM connector and restart the computer. NOTE: After the computer completes POST, all four lights turn off before booting to the operating system. l Reinstall the processor and restart the system. Diagnostic Light Codes... a known good processor. If the power supply diagnostic light next to install additional memory modules (one at www.dell.com/regulatory_compliance. If the power supply diagnostic light still does not illuminate, the problem is ...
...Dell). See the Setup and Quick Reference Guide that any power strips being used are securely connected to a different DIMM connector and restart the computer. NOTE: After the computer completes POST, all four lights turn off before booting to the operating system. l Reinstall the processor and restart the system. Diagnostic Light Codes... a known good processor. If the power supply diagnostic light next to install additional memory modules (one at www.dell.com/regulatory_compliance. If the power supply diagnostic light still does not illuminate, the problem is ...
Service Manual
Page 165
...fan failure. Heat Sink and Processor Floppy diskette seek failure - Check cable connections (see Contacting Dell). Code Cause 2 short, 1 long BIOS checksum error 1 long, 3 short, 2 short Memory error 1 short F12 key pressed Code (repetitive Description short beeps) 1 BIOS checksum failure. l If two or more memory modules ... If the message you are detected. CMOS checksum error - Replace the floppy disk or check for assistance). Run the Dell Diagnostics to further identify the problem. (see Contacting Dell for a loose cable connection. Replace the battery (see Battery or see...
...fan failure. Heat Sink and Processor Floppy diskette seek failure - Check cable connections (see Contacting Dell). Code Cause 2 short, 1 long BIOS checksum error 1 long, 3 short, 2 short Memory error 1 short F12 key pressed Code (repetitive Description short beeps) 1 BIOS checksum failure. l If two or more memory modules ... If the message you are detected. CMOS checksum error - Replace the floppy disk or check for assistance). Run the Dell Diagnostics to further identify the problem. (see Contacting Dell for a loose cable connection. Replace the battery (see Battery or see...
Service Manual
Page 167
...hard drive. Insert the Drivers and Utilities media into the optical drive. 2. Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics, enter System Setup (see Starting the Dell Diagnostics From the Drivers and Utilities Media). 5. If you wait too long and the operating ...arrow keys to an electrical outlet that the computer is connected to select Diagnostics from your computer and try again. 4. and down for the current boot only. Press any error codes and problem descriptions exactly as they appear and follow the instructions on your ...
...hard drive. Insert the Drivers and Utilities media into the optical drive. 2. Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics, enter System Setup (see Starting the Dell Diagnostics From the Drivers and Utilities Media). 5. If you wait too long and the operating ...arrow keys to an electrical outlet that the computer is connected to select Diagnostics from your computer and try again. 4. and down for the current boot only. Press any error codes and problem descriptions exactly as they appear and follow the instructions on your ...
Service Manual
Page 168
... system. Write down the error code and problem description exactly as they appear and follow the instructions on the screen. 10. Press any key to confirm that you want to run from the optical drive. Press to Run the 32 Bit Dell Diagnostics. 7. If you see the ... 6. Close the Main Menu window to answer specific questions. For any error codes and problem descriptions exactly as it appears and follow the instructions on the screen. At the Dell Diagnostics Main Menu, left-click with an error code and a description of tracing a problem quickly. Run Express Test first to...
... system. Write down the error code and problem description exactly as they appear and follow the instructions on the screen. 10. Press any key to confirm that you want to run from the optical drive. Press to Run the 32 Bit Dell Diagnostics. 7. If you see the ... 6. Close the Main Menu window to answer specific questions. For any error codes and problem descriptions exactly as it appears and follow the instructions on the screen. At the Dell Diagnostics Main Menu, left-click with an error code and a description of tracing a problem quickly. Run Express Test first to...
Service Manual
Page 169
...incorrect time or date displays during start-up, replace the battery (see Contacting Dell). Windows XP: l Click Start and click My Computer. The Dell Diagnostics obtains configuration information for all devices attached to your computer, read the safety...devices from recognizing the drive. Test the drive - l If a peripheral device does not work properly, contact Dell (see "Replacing the Battery" on page 157). Battery Problems WARNING: There is a danger of the test and... the exact message. Errors Displays error conditions encountered, error codes, and the problem description.
...incorrect time or date displays during start-up, replace the battery (see Contacting Dell). Windows XP: l Click Start and click My Computer. The Dell Diagnostics obtains configuration information for all devices attached to your computer, read the safety...devices from recognizing the drive. Test the drive - l If a peripheral device does not work properly, contact Dell (see "Replacing the Battery" on page 157). Battery Problems WARNING: There is a danger of the test and... the exact message. Errors Displays error conditions encountered, error codes, and the problem description.