Quick Reference Guide
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... information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com. Dell™ Product Information Guide • How to remove and replace parts Dell™ OptiPlex™ User's Guide • Specifications Microsoft Windows Help and Support • How to configure system...Here • How to set up a printer • How to troubleshoot and solve problems • How to run the Dell Diagnostics • Error codes and diagnostic lights NOTE: This document may be optional and may not ship with your computer. 6 Quick Reference Guide
... information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com. Dell™ Product Information Guide • How to remove and replace parts Dell™ OptiPlex™ User's Guide • Specifications Microsoft Windows Help and Support • How to configure system...Here • How to set up a printer • How to troubleshoot and solve problems • How to run the Dell Diagnostics • Error codes and diagnostic lights NOTE: This document may be optional and may not ship with your computer. 6 Quick Reference Guide
Quick Reference Guide
Page 61
... User's Guide), review your computer User's Guide. NOTICE: The Dell Diagnostics works only on contacting Dell, see the Dell Support website at support.dell.com. Enter system setup (see "Finding Information" in this section and run the Dell Diagnostics before you begin any of the error, beep codes, or diagnostics light patterns, record your computer. When to...
... User's Guide), review your computer User's Guide. NOTICE: The Dell Diagnostics works only on contacting Dell, see the Dell Support website at support.dell.com. Enter system setup (see "Finding Information" in this section and run the Dell Diagnostics before you begin any of the error, beep codes, or diagnostics light patterns, record your computer. When to...
Quick Reference Guide
Page 64
...information in the device list in the User's Guide). The Dell Diagnostics obtains configuration information for the selected device. Your computer's Service Tag is encountered during a test, a message appears with an error code and a description of each test screen. If you want ...Function Tests a specific device. Displays error conditions encountered, error codes, and the problem description. You can customize the tests you cannot resolve the error condition, contact Dell (see "Contacting Dell" in the left pane of the test and any error conditions encountered. Lists the most common...
...information in the device list in the User's Guide). The Dell Diagnostics obtains configuration information for the selected device. Your computer's Service Tag is encountered during a test, a message appears with an error code and a description of each test screen. If you want ...Function Tests a specific device. Displays error conditions encountered, error codes, and the problem description. You can customize the tests you cannot resolve the error condition, contact Dell (see "Contacting Dell" in the left pane of the test and any error conditions encountered. Lists the most common...
Quick Reference Guide
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... your computer. • If the problem persists, contact Dell (see "System Setup" in the User's Guide). Reseating the memory modules may correct the following beep code errors. For example, beep code 1-3-1 (one possible beep code) consists of one beep. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for the devices installed on...
... your computer. • If the problem persists, contact Dell (see "System Setup" in the User's Guide). Reseating the memory modules may correct the following beep code errors. For example, beep code 1-3-1 (one possible beep code) consists of one beep. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for the devices installed on...
Quick Reference Guide
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Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure ...Screen retrace failure Search for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" in the User's Guide for video ROM failure Quick ...
Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure ...Screen retrace failure Search for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" in the User's Guide for video ROM failure Quick ...
Quick Reference Guide
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...Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes..., 70 diagnostic lights, 65-66 F Factory Image Restore, 75, 77 H hardware beep codes, 70 Help and Support Center, 9 help file ...
...Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes..., 70 diagnostic lights, 65-66 F Factory Image Restore, 75, 77 H hardware beep codes, 70 Help and Support Center, 9 help file ...
User's Guide
Page 346
... board device may be faulty or incorrectly installed. the specific problem is not identified, contact Dell for technical assistance (see "Contacting Dell" on diagnosing the beep code. See "Video and Monitor Problems" on page 370). 346 Solving Problems If the problem ...Light Problem Description Suggested Resolution Blinks green several A configuration error exists. See "Beep Codes" on page 350 for technical assistance (see "Contacting Dell" on page 343. Solid yellow The Dell Diagnostics is running a If the Dell Diagnostics is identified (see if be faulty or incorrectly...
... board device may be faulty or incorrectly installed. the specific problem is not identified, contact Dell for technical assistance (see "Contacting Dell" on diagnosing the beep code. See "Video and Monitor Problems" on page 370). 346 Solving Problems If the problem ...Light Problem Description Suggested Resolution Blinks green several A configuration error exists. See "Beep Codes" on page 350 for technical assistance (see "Contacting Dell" on page 343. Solid yellow The Dell Diagnostics is running a If the Dell Diagnostics is identified (see if be faulty or incorrectly...
User's Guide
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... three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. This beep code tells you experience any of the following beep code errors. If the problem persists, contact Dell (see "Contacting Dell" on page 370 for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure...
... three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. This beep code tells you experience any of the following beep code errors. If the problem persists, contact Dell (see "Contacting Dell" on page 370 for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure...
User's Guide
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... failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure System Messages NOTE: If the message you make changes in the system setup...your computer) and defined correctly in the system setup program (see "System Setup" on page 280). See "Contacting Dell" on page 370 for instructions on page 313). C: Drive Error C: Drive Failure Cache Memory Bad, Do Not Enable Cache Possible Cause The keyboard controller failed its test. Corrective ...
... failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure System Messages NOTE: If the message you make changes in the system setup...your computer) and defined correctly in the system setup program (see "System Setup" on page 280). See "Contacting Dell" on page 370 for instructions on page 313). C: Drive Error C: Drive Failure Cache Memory Bad, Do Not Enable Cache Possible Cause The keyboard controller failed its test. Corrective ...
User's Guide
Page 354
... the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the Main Menu window to continue." Then shut down the error code(s) and see a message stating that appear. • If failures are detected, write down your computer. 4... Use the up to thirty minutes or more to complete. Press any error codes and problem descriptions exactly as they appear and follow the instructions on page 370. • If the Pre-boot System Assessment completes successfully, ...
... the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the Main Menu window to continue." Then shut down the error code(s) and see a message stating that appear. • If failures are detected, write down your computer. 4... Use the up to thirty minutes or more to complete. Press any error codes and problem descriptions exactly as they appear and follow the instructions on page 370. • If the Pre-boot System Assessment completes successfully, ...
User's Guide
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...Menu screen appears, click the button for your Service Tag. Write down the error code and problem description and follow the instructions on page 355). If you contact Dell, technical support will ask for the option you want. See "System Setup" ...test, a message appears with an error code and a description of the problem you cannot resolve the error condition, contact Dell (see "Dell Diagnostics Main Menu" on the screen. Tab Results Errors Help Function Displays the results of devices. Displays error conditions encountered, error codes, and the problem description. Solving Problems...
...Menu screen appears, click the button for your Service Tag. Write down the error code and problem description and follow the instructions on page 355). If you contact Dell, technical support will ask for the option you want. See "System Setup" ...test, a message appears with an error code and a description of the problem you cannot resolve the error condition, contact Dell (see "Dell Diagnostics Main Menu" on the screen. Tab Results Errors Help Function Displays the results of devices. Displays error conditions encountered, error codes, and the problem description. Solving Problems...
User's Guide
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...Return Material Authorization Number, and write it clearly and prominently on page 370. The code helps Dell's automated-support telephone system direct your region or to speak to a sales specialist, see "Contacting Dell" on the outside of the Diagnostics Checklist (see "Diagnostics Checklist" on page 369),...With Your Order If you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 370. Before You Call NOTE: Have your order, such as follows: 1 Call Dell to place an order, visit the Dell website at Dell's receiving dock and returned to...
...Return Material Authorization Number, and write it clearly and prominently on page 370. The code helps Dell's automated-support telephone system direct your region or to speak to a sales specialist, see "Contacting Dell" on the outside of the Diagnostics Checklist (see "Diagnostics Checklist" on page 369),...With Your Order If you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 370. Before You Call NOTE: Have your order, such as follows: 1 Call Dell to place an order, visit the Dell website at Dell's receiving dock and returned to...
User's Guide
Page 369
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? If the computer is connected to determine the contents of the system's start-up files...documentation to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: ...
Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to a network? If the computer is connected to determine the contents of the system's start-up files...documentation to a printer, print each file before calling Dell. Otherwise, record the contents of each file. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: ...
User's Guide
Page 382
... its vertical frequency). synchronous dynamic random-access memory - Service Tag - A bar code label on the system board that is located on your Windows desktop and double-click... ScanDisk often runs when you restart the computer after you shut down your computer when you call Dell for smart cards. 382 Glossary SCSI - A high-speed interface used to 100,000 MHz....resolution - real time clock - A faster, serial version of files. An I/O port often used for errors. When you can connect many devices using a single controller. SIM - Data and/or files you place...
... its vertical frequency). synchronous dynamic random-access memory - Service Tag - A bar code label on the system board that is located on your Windows desktop and double-click... ScanDisk often runs when you restart the computer after you shut down your computer when you call Dell for smart cards. 382 Glossary SCSI - A high-speed interface used to 100,000 MHz....resolution - real time clock - A faster, serial version of files. An I/O port often used for errors. When you can connect many devices using a single controller. SIM - Data and/or files you place...