Quick Reference Guide
Page 6
... Information Guide • How to remove and replace parts Dell™ OptiPlex™ User's Guide • Specifications Microsoft Windows Help and Support • How to configure system settings Center • How to remove and install parts • ... information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com. Find It Here • How to set up my computer Owner's Manual • How to run the Dell Diagnostics • Error codes and diagnostic lights NOTE: This document may be optional and may not ship with your...
... Information Guide • How to remove and replace parts Dell™ OptiPlex™ User's Guide • Specifications Microsoft Windows Help and Support • How to configure system settings Center • How to remove and install parts • ... information • End User License Agreement NOTE: This document is available as a PDF at support.dell.com. Find It Here • How to set up my computer Owner's Manual • How to run the Dell Diagnostics • Error codes and diagnostic lights NOTE: This document may be optional and may not ship with your...
Quick Reference Guide
Page 61
...User's Guide. For an example of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact Dell from Dell, write a detailed description of the Express Service Code and Service Tag, see "Entering System Setup"...problem with your computer. Express Service Code Service Tag Dell Diagnostics CAUTION: Before you begin . It is being reset (jumpered temporarily). NOTICE: The Dell Diagnostics works only on contacting Dell, see the Dell Support website at support.dell.com. For the latest troubleshooting information...
...User's Guide. For an example of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact Dell from Dell, write a detailed description of the Express Service Code and Service Tag, see "Entering System Setup"...problem with your computer. Express Service Code Service Tag Dell Diagnostics CAUTION: Before you begin . It is being reset (jumpered temporarily). NOTICE: The Dell Diagnostics works only on contacting Dell, see the Dell Support website at support.dell.com. For the latest troubleshooting information...
Quick Reference Guide
Page 64
..." in the User's Guide for your computer is encountered during a test, a message appears with an error code and a description of the screen. The Dell Diagnostics obtains configuration information for your computer. Allows you run . If you contact Dell, technical support will ask for all devices attached to customize the test by changing the test...
..." in the User's Guide for your computer is encountered during a test, a message appears with an error code and a description of the screen. The Dell Diagnostics obtains configuration information for your computer. Allows you run . If you contact Dell, technical support will ask for all devices attached to customize the test by changing the test...
Quick Reference Guide
Page 70
... might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. 70 Quick...
... might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. 70 Quick...
Quick Reference Guide
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Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure ...Screen retrace failure Search for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" in the User's Guide for video ROM failure Quick ...
Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure ...Screen retrace failure Search for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" in the User's Guide for video ROM failure Quick ...
Quick Reference Guide
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...Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes..., 70 diagnostic lights, 65-66 F Factory Image Restore, 75, 77 H hardware beep codes, 70 Help and Support Center, 9 help file ...
...Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes..., 70 diagnostic lights, 65-66 F Factory Image Restore, 75, 77 H hardware beep codes, 70 Help and Support Center, 9 help file ...
User's Guide
Page 346
...be faulty or incorrectly installed. See "Beep Codes" on page 350 for instructions on page 370). Power Light Problem Description Suggested Resolution Blinks green several A configuration error exists. If the problem is identified (see "Contacting Dell" on page 347). Solid green power light... and no beep code and no beep code but the computer locks up during POST A problem was ...
...be faulty or incorrectly installed. See "Beep Codes" on page 350 for instructions on page 370). Power Light Problem Description Suggested Resolution Blinks green several A configuration error exists. If the problem is identified (see "Contacting Dell" on page 347). Solid green power light... and no beep code and no beep code but the computer locks up during POST A problem was ...
User's Guide
Page 350
... Problems If the problem persists, contact Dell (see "Contacting Dell" on page 370 for instructions on obtaining technical assistance. For example, beep code 1-3-1 (one possible beep code) consists of one beep, a burst of beeps, called a beep code, identifies a problem. This beep code tells you experience any of the following beep code errors. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly...
... Problems If the problem persists, contact Dell (see "Contacting Dell" on page 370 for instructions on obtaining technical assistance. For example, beep code 1-3-1 (one possible beep code) consists of one beep, a burst of beeps, called a beep code, identifies a problem. This beep code tells you experience any of the following beep code errors. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly...
User's Guide
Page 351
...failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure System Messages NOTE: If the..."System Setup" on page 280). The cache memory is not configured correctly. See "Contacting Dell" on page 370 for your computer) and defined correctly in the system setup program (see "...Message 8042 Gate-A20 error Address Line Short! C: Drive Error C: Drive Failure Cache Memory Bad, Do Not Enable Cache Possible Cause The keyboard controller failed its test. An error in the address decoding ...
...failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure System Messages NOTE: If the..."System Setup" on page 280). The cache memory is not configured correctly. See "Contacting Dell" on page 370 for your computer) and defined correctly in the system setup program (see "...Message 8042 Gate-A20 error Address Line Short! C: Drive Error C: Drive Failure Cache Memory Bad, Do Not Enable Cache Possible Cause The keyboard controller failed its test. An error in the address decoding ...
User's Guide
Page 354
... test on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the Main Menu window to the devices specified in system setup. 3 When ...CD-ROM option from the menu that you see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press any error codes and problem descriptions exactly as they appear and follow the instructions ..., which can take up - NOTE: Write down the error code(s) and see the Windows desktop. NOTE: The next steps change the boot sequence for one time only.
... test on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the Main Menu window to the devices specified in system setup. 3 When ...CD-ROM option from the menu that you see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press any error codes and problem descriptions exactly as they appear and follow the instructions ..., which can take up - NOTE: Write down the error code(s) and see the Windows desktop. NOTE: The next steps change the boot sequence for one time only.
User's Guide
Page 355
... based on the screen. NOTE: The Service Tag for your computer is encountered during a test, a message appears with an error code and a description of tracing the problem quickly. 8 Select Run the 32 Bit Dell Diagnostics from the Custom Test or Symptom Tree option, click the applicable tab described in system setup. Tab Results...
... based on the screen. NOTE: The Service Tag for your computer is encountered during a test, a message appears with an error code and a description of tracing the problem quickly. 8 Select Run the 32 Bit Dell Diagnostics from the Custom Test or Symptom Tree option, click the applicable tab described in system setup. Tab Results...
User's Guide
Page 367
... whether for repair or credit, as missing parts, wrong parts, or incorrect billing, contact Dell for paying shipping expenses. The code helps Dell's automated-support telephone system direct your region, see "Contacting Dell" on page 370. You may also be returned in the original (or equivalent) packing ...and prominently on page 369), indicating the tests that belong with your order, such as follows: 1 Call Dell to you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on the outside of your Service Tag (located on ) if the return...
... whether for repair or credit, as missing parts, wrong parts, or incorrect billing, contact Dell for paying shipping expenses. The code helps Dell's automated-support telephone system direct your region, see "Contacting Dell" on page 370. You may also be returned in the original (or equivalent) packing ...and prominently on page 369), indicating the tests that belong with your order, such as follows: 1 Call Dell to you have run and any error messages reported by the Dell Diagnostics (see "Diagnostics Checklist" on the outside of your Service Tag (located on ) if the return...
User's Guide
Page 369
...operating system documentation to a network? If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the contents of the system's start-up files. ...Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you ...
...operating system documentation to a network? If the computer is connected to a printer, print each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the contents of the system's start-up files. ...Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you ...
User's Guide
Page 382
...or written to a computer, such as its vertical frequency). Radio frequencies are at support.dell.com or when you shut down your computer. Battery-powered clock on the SCSI controller ..., CD, or DVD. • It is embedded with a processor and a memory chip. A bar code label on a monitor. Shortcut icons do not change the location of the ATA (IDE) interface. If you...Windows desktop and double-click the icon, you restart the computer after you can be used for errors. A card that cannot be used to connect devices such as infrared and light. resolution -...
...or written to a computer, such as its vertical frequency). Radio frequencies are at support.dell.com or when you shut down your computer. Battery-powered clock on the SCSI controller ..., CD, or DVD. • It is embedded with a processor and a memory chip. A bar code label on a monitor. Shortcut icons do not change the location of the ATA (IDE) interface. If you...Windows desktop and double-click the icon, you restart the computer after you can be used for errors. A card that cannot be used to connect devices such as infrared and light. resolution -...