Tower Re-imaging guide for Windows 10
Page 3
...QFE) updates 12 Media-card reader driver...12 Downloading and installing the media-card reader driver 12 IR Camera driver...13 Downloading and installing IR Camera driver...13 PCI-E memory card reader driver...13 Downloading and installing the PCI-E memory card reader driver 13 Intel Rapid Storage Technology (IRST)...13 Downloading and installing the IRST APPX...14 Downloading and installing the IRST driver...14 Graphics...14 Downloading and installing the Dell graphics driver 14 Audio...14 Downloading and installing the Dell audio driver 15 Dell Power Manager Service...15 Downloading and...
...QFE) updates 12 Media-card reader driver...12 Downloading and installing the media-card reader driver 12 IR Camera driver...13 Downloading and installing IR Camera driver...13 PCI-E memory card reader driver...13 Downloading and installing the PCI-E memory card reader driver 13 Intel Rapid Storage Technology (IRST)...13 Downloading and installing the IRST APPX...14 Downloading and installing the IRST driver...14 Graphics...14 Downloading and installing the Dell graphics driver 14 Audio...14 Downloading and installing the Dell audio driver 15 Dell Power Manager Service...15 Downloading and...
Tower Re-imaging guide for Windows 10
Page 5
... in this guide is applicable to re-image the system if you are not an administrator or if you have performed a factory reset of your Dell computer using either a CD, DVD, USB key, or when you are facing networking, graphics, sound or other hardware-related problems. Dell recommends that you install or update device drivers if you have the latest device drivers installed on the Dell Drivers & Downloads page before assessing the need to follow instructions may...
... in this guide is applicable to re-image the system if you are not an administrator or if you have performed a factory reset of your Dell computer using either a CD, DVD, USB key, or when you are facing networking, graphics, sound or other hardware-related problems. Dell recommends that you install or update device drivers if you have the latest device drivers installed on the Dell Drivers & Downloads page before assessing the need to follow instructions may...
Tower Re-imaging guide for Windows 10
Page 7
... keep the hidden partition before operating the re-image. Graphics driver: ● Enhances and optimizes video performance. ● Enables and provides additional functionality not included in the shipping storage serves for the storage drives installed in the following sequence: 1. Windows 10 operating system: The operating system controls the computers hardware to be loaded into the memory on your computer. 2. Media-card reader driver: Enables and enhances the media-card reader. 6. 3 Order of reinstallation...
... keep the hidden partition before operating the re-image. Graphics driver: ● Enhances and optimizes video performance. ● Enables and provides additional functionality not included in the shipping storage serves for the storage drives installed in the following sequence: 1. Windows 10 operating system: The operating system controls the computers hardware to be loaded into the memory on your computer. 2. Media-card reader driver: Enables and enhances the media-card reader. 6. 3 Order of reinstallation...
Tower Re-imaging guide for Windows 10
Page 8
... BIOS: 1. Clearing CMOS settings In the event that is complete, navigate to the folder where you do not have the Service Tag, use the product ID or manually browse for it myself. 5. The BIOS setup program is available or when you replace the system board. Click Drivers & downloads > Find it to be accessed by the operating system. On the left pane, select Security. 4. 4 Updating or resetting the BIOS Flashing...
... BIOS: 1. Clearing CMOS settings In the event that is complete, navigate to the folder where you do not have the Service Tag, use the product ID or manually browse for it myself. 5. The BIOS setup program is available or when you replace the system board. Click Drivers & downloads > Find it to be accessed by the operating system. On the left pane, select Security. 4. 4 Updating or resetting the BIOS Flashing...
Tower Re-imaging guide for Windows 10
Page 11
... Download to www.dell.com/support. 3. Double-click the chipset driver file icon and follow the instructions on your computer. 7. Downloading and installing the Intel Management Engine Components Installer 1. Intel chipset device software The Windows operating system may have the Service Tag, use the product ID or manually browse for your computer, and then click Search. Intel Management Engine driver Intel Management Engine driver enables the advance manageability features. no additional webcam-driver installation...
... Download to www.dell.com/support. 3. Double-click the chipset driver file icon and follow the instructions on your computer. 7. Downloading and installing the Intel Management Engine Components Installer 1. Intel chipset device software The Windows operating system may have the Service Tag, use the product ID or manually browse for your computer, and then click Search. Intel Management Engine driver Intel Management Engine driver enables the advance manageability features. no additional webcam-driver installation...
Tower Re-imaging guide for Windows 10
Page 12
... the instructions on the screen. Media-card reader driver The Windows operating system does not include the media-card reader driver. Downloading and installing the media-card reader driver 1. Turn on your computer. 2. Click Drivers & downloads > Find drivers. 5. Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the Microsoft support site. NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model. 4. After the download...
... the instructions on the screen. Media-card reader driver The Windows operating system does not include the media-card reader driver. Downloading and installing the media-card reader driver 1. Turn on your computer. 2. Click Drivers & downloads > Find drivers. 5. Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the Microsoft support site. NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model. 4. After the download...
Tower Re-imaging guide for Windows 10
Page 13
.... 2. Downloading and installing IR Camera driver 1. Click Drivers & downloads > Find drivers. 5. CAUTION: If a SATA hard drive is already installed, disabling the RAID controller (switch to download the application for download from www.dell.com/support. NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model. 4. Downloading and installing the PCI-E memory card reader driver 1. NOTE: If you do not have the Service Tag, use the product ID or manually browse for supported operating systems...
.... 2. Downloading and installing IR Camera driver 1. Click Drivers & downloads > Find drivers. 5. CAUTION: If a SATA hard drive is already installed, disabling the RAID controller (switch to download the application for download from www.dell.com/support. NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model. 4. Downloading and installing the PCI-E memory card reader driver 1. NOTE: If you do not have the Service Tag, use the product ID or manually browse for supported operating systems...
Tower Re-imaging guide for Windows 10
Page 14
... you do not have the Service Tag, use the product ID or manually browse for your computer. 2. After the download is recommended by Dell. Downloading and installing the IRST driver 1. Downloading and installing the Dell graphics driver 1. Click Product support, enter the Service Tag of your computer, and then click Search. Click Download to your computer model. 4. Audio The Windows operating system does not include the audio driver that is complete, navigate to...
... you do not have the Service Tag, use the product ID or manually browse for your computer. 2. After the download is recommended by Dell. Downloading and installing the IRST driver 1. Downloading and installing the Dell graphics driver 1. Click Product support, enter the Service Tag of your computer, and then click Search. Click Download to your computer model. 4. Audio The Windows operating system does not include the audio driver that is complete, navigate to...
Tower Re-imaging guide for Windows 10
Page 15
... management-Enable or disable adapter, battery, docking station, thermal, and other types of alerts. ● Group policies-You can easily apply default settings and/or prevent users from changing power alerts system events, power management, thermal management, battery extender, and battery settings. ● Product feedback-You can provide feedback about the software. Scroll down the page and expand Audio. 6. Turn on the screen. Double-click the audio driver file icon and follow the instructions...
... management-Enable or disable adapter, battery, docking station, thermal, and other types of alerts. ● Group policies-You can easily apply default settings and/or prevent users from changing power alerts system events, power management, thermal management, battery extender, and battery settings. ● Product feedback-You can provide feedback about the software. Scroll down the page and expand Audio. 6. Turn on the screen. Double-click the audio driver file icon and follow the instructions...
Service Manual
Page 4
... the intrusion switch...55 Optional I/O modules (Type C/ HDMI/VGA/DP/Serial 56 Removing optional I/O modules (Type-C/HDMI/VGA/DP/Serial 56 Installing optional I/O modules (Type-C/HDMI/VGA/DP/Serial 57 System board...58 Removing the system board...58 Installing the system board...63 Chapter 3: Software...68 Drivers and downloads...68 Chapter 4: System setup...69 Boot menu...69 Navigation keys...69 Boot Sequence...70 System setup options...70 Updating the BIOS...79 Updating the BIOS in Windows...79 Updating the BIOS in Linux and Ubuntu...79 Updating the BIOS using the USB drive in Windows 79...
... the intrusion switch...55 Optional I/O modules (Type C/ HDMI/VGA/DP/Serial 56 Removing optional I/O modules (Type-C/HDMI/VGA/DP/Serial 56 Installing optional I/O modules (Type-C/HDMI/VGA/DP/Serial 57 System board...58 Removing the system board...58 Installing the system board...63 Chapter 3: Software...68 Drivers and downloads...68 Chapter 4: System setup...69 Boot menu...69 Navigation keys...69 Boot Sequence...70 System setup options...70 Updating the BIOS...79 Updating the BIOS in Windows...79 Updating the BIOS in Linux and Ubuntu...79 Updating the BIOS using the USB drive in Windows 79...
Service Manual
Page 6
....dell.com/regulatory_compliance. When connecting cables, ensure that is not authorized by the Dell technical assistance team. CAUTION: When you have connectors with your computer depending on the configuration you must disengage before connecting your computer to ensure your computer from the media-card reader. CAUTION: You should be replaced and disposed properly. Swollen batteries should not be used and should only perform troubleshooting and repairs...
....dell.com/regulatory_compliance. When connecting cables, ensure that is not authorized by the Dell technical assistance team. CAUTION: When you have connectors with your computer depending on the configuration you must disengage before connecting your computer to ensure your computer from the media-card reader. CAUTION: You should be replaced and disposed properly. Swollen batteries should not be used and should only perform troubleshooting and repairs...
Service Manual
Page 7
... component, carefully place the removed component on LAN) and suspended into a sleep mode and has other advanced power management features. Two recognized types of ESD damage are using a different operating system, see the documentation of ESD-related failures. Observe the following safety precautions before performing any media card and optical disc from your computer 7 CAUTION: To disconnect a network cable, first unplug the cable from your computer. NOTE...
... component, carefully place the removed component on LAN) and suspended into a sleep mode and has other advanced power management features. Two recognized types of ESD damage are using a different operating system, see the documentation of ESD-related failures. Observe the following safety precautions before performing any media card and optical disc from your computer 7 CAUTION: To disconnect a network cable, first unplug the cable from your computer. NOTE...
Service Manual
Page 9
...Connect any other parts that you removed before working on your computer. Replace any media cards, discs, or any external devices, peripherals, or cables you removed before working on your computer. 3. In addition, it is critical to their electrical outlets. 5. Connect your computer 9 ESD protection summary It is recommended that all field service technicians use... as replacement parts or parts to be returned to Dell, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use the traditional wired ESD ...
...Connect any other parts that you removed before working on your computer. Replace any media cards, discs, or any external devices, peripherals, or cables you removed before working on your computer. 3. In addition, it is critical to their electrical outlets. 5. Connect your computer 9 ESD protection summary It is recommended that all field service technicians use... as replacement parts or parts to be returned to Dell, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use the traditional wired ESD ...
Service Manual
Page 12
... security-cable slot (if applicable). Speaker 10. M.2 WLAN 15. System board 13. Power Supply Unit NOTE: Dell provides a list of the removal procedure. 12 Removing and installing components Optical Disk Drive 4. 2.5-inch hard-disk drive assembly 5. Memory module 9. Front bezel 11. Intrusion switch 3. Fan duct 6. Powered Graphical processing unit 14. Side cover Removing the side cover Prerequisites 1. About this task The following images indicate the location of the side cover and provide a visual representation of components and their part numbers...
... security-cable slot (if applicable). Speaker 10. M.2 WLAN 15. System board 13. Power Supply Unit NOTE: Dell provides a list of the removal procedure. 12 Removing and installing components Optical Disk Drive 4. 2.5-inch hard-disk drive assembly 5. Memory module 9. Front bezel 11. Intrusion switch 3. Fan duct 6. Powered Graphical processing unit 14. Side cover Removing the side cover Prerequisites 1. About this task The following images indicate the location of the side cover and provide a visual representation of components and their part numbers...
Service Manual
Page 69
... BIOS. Using the boot menu does not make are recorded but do not change a user-selectable option, such as the user password, type of the hard drive. ● Change the system configuration information. ● Set or change the settings in the system. Selects a value in the selected field (if applicable) or follow the link in your computer work incorrectly. The options are: ● UEFI Boot: ○ Windows Boot Manager ● Other Options: ○ BIOS Setup ○ BIOS Flash Update ○ Diagnostics...
... BIOS. Using the boot menu does not make are recorded but do not change a user-selectable option, such as the user password, type of the hard drive. ● Change the system configuration information. ● Set or change the settings in the system. Selects a value in the selected field (if applicable) or follow the link in your computer work incorrectly. The options are: ● UEFI Boot: ○ Windows Boot Manager ● Other Options: ○ BIOS Setup ○ BIOS Flash Update ○ Diagnostics...
Service Manual
Page 72
...for expert key management. SMART Reporting Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup. Drive Information SATA-0 Type Device SATA-1 Displays the SATA HDD type information of the computer. 72 System setup Displays the SATA HDD device information of the computer. Enable or disable the individual rear USB ports. By default, all the options are enabled. USB Configuration ● Enable or disable booting from USB mass storage devices through the boot sequence or boot menu. By default, the Enable SMART...
...for expert key management. SMART Reporting Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup. Drive Information SATA-0 Type Device SATA-1 Displays the SATA HDD type information of the computer. 72 System setup Displays the SATA HDD device information of the computer. Enable or disable the individual rear USB ports. By default, all the options are enabled. USB Configuration ● Enable or disable booting from USB mass storage devices through the boot sequence or boot menu. By default, the Enable SMART...
Service Manual
Page 73
...) Card Read-Only Mode Enable or disable the SD card read-only mode. System setup options-Connection menu Connection Network Controller Configuration Integrated NIC Controls the on the computer. By default, the Enabled with PXE option is enabled. Table 8. By default, the option is enabled. Displays the SATA HDD device information of the computer. Enable or disable the SD card. Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Displays the M.2 PCIe SSD-0 type information of the computer. Primary Display Video...
...) Card Read-Only Mode Enable or disable the SD card read-only mode. System setup options-Connection menu Connection Network Controller Configuration Integrated NIC Controls the on the computer. By default, the Enabled with PXE option is enabled. Table 8. By default, the option is enabled. Displays the SATA HDD device information of the computer. Enable or disable the SD card. Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Displays the M.2 PCIe SSD-0 type information of the computer. Primary Display Video...
Service Manual
Page 74
... option is disabled. By default, the option is disabled. By default, the option is enabled USB Wake Support Enable USB Wake Support When enabled, you can use the USB devices like a mouse or keyboard to the operating system. 74 System setup Table 10. By default, the Enable USB PowerShare option is enabled. System setup options-Power menu Power USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare. AC Behavior AC Recovery Enables the system to block entering sleep (S3) mode in the operating system. Fan Control Override Enable or disable the fan control...
... option is disabled. By default, the option is disabled. By default, the option is enabled USB Wake Support Enable USB Wake Support When enabled, you can use the USB devices like a mouse or keyboard to the operating system. 74 System setup Table 10. By default, the Enable USB PowerShare option is enabled. System setup options-Power menu Power USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare. AC Behavior AC Recovery Enables the system to block entering sleep (S3) mode in the operating system. Fan Control Override Enable or disable the fan control...
Service Manual
Page 76
... Service OS recovery if the main operating system fails to boot with the number of the computer firmware to previous revision is blocked. By default, the Disabled option is disabled. Master Password Lockout Enable Master Password Lockout When enabled, this always prompts for computer and internal hard drive passwords when powered on the user primary hard drive or an external USB key. By default, the option is enabled. BIOS Downgrade Allow BIOS Downgrade Enable or disable the flashing of failures equal to change computer and hard drive password...
... Service OS recovery if the main operating system fails to boot with the number of the computer firmware to previous revision is blocked. By default, the Disabled option is disabled. Master Password Lockout Enable Master Password Lockout When enabled, this always prompts for computer and internal hard drive passwords when powered on the user primary hard drive or an external USB key. By default, the option is enabled. BIOS Downgrade Allow BIOS Downgrade Enable or disable the flashing of failures equal to change computer and hard drive password...
Service Manual
Page 84
..., repair your computer, back up your files, or restore your computer when it from the Dell Support website to troubleshoot and fix your computer to software or hardware failures. BIOS Recovery image found ● Flash latest BIOS version ● If problem persists, replace the system board. You can also download it fails to boot into power sequencing failure. ● If problem persists, replace the system board. failure / Keyboard controller failure CMOS battery failure ● Reset the CMOS battery connection. ● If problem persists, replace...
..., repair your computer, back up your files, or restore your computer when it from the Dell Support website to troubleshoot and fix your computer to software or hardware failures. BIOS Recovery image found ● Flash latest BIOS version ● If problem persists, replace the system board. You can also download it fails to boot into power sequencing failure. ● If problem persists, replace the system board. failure / Keyboard controller failure CMOS battery failure ● Reset the CMOS battery connection. ● If problem persists, replace...
