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... A program stops responding or crashes repeatedly 96 A program is designed for an earlier Microsoft® Windows® operating system 96 A solid blue screen appears 96 Dell MediaDirect problems 96 Other software problems 97 Memory Problems 98 Network Problems 99 Mobile Broadband (Wireless Wide ...Area Network [WWAN 99 Power Problems 100 Printer Problems 101 Scanner Problems 102 Sound and Speaker Problems 102 No sound from integrated speakers 103 No sound from external speakers 103 No sound from headphones 103 Touch Pad or Mouse Problems 104 8 Contents
... A program stops responding or crashes repeatedly 96 A program is designed for an earlier Microsoft® Windows® operating system 96 A solid blue screen appears 96 Dell MediaDirect problems 96 Other software problems 97 Memory Problems 98 Network Problems 99 Mobile Broadband (Wireless Wide ...Area Network [WWAN 99 Power Problems 100 Printer Problems 101 Scanner Problems 102 Sound and Speaker Problems 102 No sound from integrated speakers 103 No sound from external speakers 103 No sound from headphones 103 Touch Pad or Mouse Problems 104 8 Contents
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... Power Options Properties window (see "Configuring Power Management Settings" on page 46). Starts Windows Explorer. Dell™ QuickSet Key Combinations If Dell QuickSet is connected to restore minimized windows following the use other...Windows logo key and Windows logo key and Windows logo key and Windows logo key and Windows logo key and Windows logo key and Minimizes all minimized windows. Restores all open windows. Opens the Run dialog box. This key combination functions as the character repeat rate: 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound...
... Power Options Properties window (see "Configuring Power Management Settings" on page 46). Starts Windows Explorer. Dell™ QuickSet Key Combinations If Dell QuickSet is connected to restore minimized windows following the use other...Windows logo key and Windows logo key and Windows logo key and Windows logo key and Windows logo key and Windows logo key and Minimizes all minimized windows. Restores all open windows. Opens the Run dialog box. This key combination functions as the character repeat rate: 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound...
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Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings. 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Mouse. 4 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. 5 Click OK to save the settings and close the window. 40 Using the Keyboard and Touchpad
Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings. 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Mouse. 4 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. 5 Click OK to save the settings and close the window. 40 Using the Keyboard and Touchpad
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... your hard drive, and then returns you set the power management options in the Windows Power Options or Dell QuickSet, use one of the following : • Click Start → Control Panel→ Hardware and Sound→ Power Options, and then select a power plan in the Select a power... plan window. To enter Sleep state: • Click Start , click or , and then click Sleep. •...
... your hard drive, and then returns you set the power management options in the Windows Power Options or Dell QuickSet, use one of the following : • Click Start → Control Panel→ Hardware and Sound→ Power Options, and then select a power plan in the Select a power... plan window. To enter Sleep state: • Click Start , click or , and then click Sleep. •...
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R U N THE D ELL D I A G N O S T I T O N - See "Dell Diagnostics" on Sleep state. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F... OTHER PROGRAMS - Problems writing to room temperature before you write to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - See "Using the Sleep Power State" on page 47 for...Start → Computer. 2 Right-click Local Disk (C:). The drive makes an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disc is inserted ...
R U N THE D ELL D I A G N O S T I T O N - See "Dell Diagnostics" on Sleep state. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F... OTHER PROGRAMS - Problems writing to room temperature before you write to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - See "Using the Sleep Power State" on page 47 for...Start → Computer. 2 Right-click Local Disk (C:). The drive makes an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disc is inserted ...
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VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your program may require an upgrade) to scan the computer...in the Product Information Guide. If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you have subscribed to support.dell.com and search for the operating system or the program that the modem is operating properly. For more information, go to an Internet service ...
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your program may require an upgrade) to scan the computer...in the Product Information Guide. If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you have subscribed to support.dell.com and search for the operating system or the program that the modem is operating properly. For more information, go to an Internet service ...
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... off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I O N - CHECK THE AC ADAPTER - C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I N T E R F E R E N C E - VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 Right-click the printer icon. CAUTION: Before you need technical assistance for setup and troubleshooting information. EL I M I N A T E P O S S I B L E I C A L O U T L E T - TEST THE...
... off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I O N - CHECK THE AC ADAPTER - C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I N T E R F E R E N C E - VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 Right-click the printer icon. CAUTION: Before you need technical assistance for setup and troubleshooting information. EL I M I N A T E P O S S I B L E I C A L O U T L E T - TEST THE...
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...scanner documentation for your scanner, contact the scanner's manufacturer. If your scanner is listed, Windows recognizes the scanner. 3 Click Properties, and then click the Ports tab. RESTART THE... N T A T I V E R - UNLOCK THE SCANNER - Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. R E I N S T A L L T H E S C A N N E R D R I O N - See the printer documentation for instructions. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page 154 as you begin any of...
...scanner documentation for your scanner, contact the scanner's manufacturer. If your scanner is listed, Windows recognizes the scanner. 3 Click Properties, and then click the Ports tab. RESTART THE... N T A T I V E R - UNLOCK THE SCANNER - Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. R E I N S T A L L T H E S C A N N E R D R I O N - See the printer documentation for instructions. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page 154 as you begin any of...
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... nearby fans, fluorescent lights, or halogen lamps to check for interference. TEST THE ELECTRICAL OUTLET - See "Dell Diagnostics" on page 107. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N - Double-click the speaker icon in some MP3 players overrides the Windows volume setting. See the setup diagram supplied with another device, such as a lamp. Ensure that the...
... nearby fans, fluorescent lights, or halogen lamps to check for interference. TEST THE ELECTRICAL OUTLET - See "Dell Diagnostics" on page 107. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N - Double-click the speaker icon in some MP3 players overrides the Windows volume setting. See the setup diagram supplied with another device, such as a lamp. Ensure that the...
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... and Utilities" on page 79. Ensure that the volume is not muted. Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it and connect the mouse directly to the computer. C H E C K T H ... of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the "Dell Diagnostics" on page 107. 104 Troubleshooting Verify that the sound is turned up and that the system setup program lists the correct device for damage, then firmly reconnect the cable...
... and Utilities" on page 79. Ensure that the volume is not muted. Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it and connect the mouse directly to the computer. C H E C K T H ... of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the "Dell Diagnostics" on page 107. 104 Troubleshooting Verify that the sound is turned up and that the system setup program lists the correct device for damage, then firmly reconnect the cable...
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... 96 CD drive, 85 CD-RW drive, 85 computer crashes, 95-96 computer does not start up, 95 computer stops responding, 95 Dell Diagnostics, 79 Dell MediaDirect, 96 drives, 84 DVD drive, 85 error messages, 87 hard drive, 85 IEEE 1394 connector, 93 keyboard, 94 lockups, 95 ... (continued) slow computer performance, 87, 98 software, 95-97 sound and speakers, 102 speakers, 102 spyware, 87, 98 video and monitor Product Information Guide, 14 Q QuickSet, 145 QuickSet Help, 17 R RAM. See memory regulatory information, 14 reinstalling Windows Vista, 111 resolution setting, 41 S S/PDIF digital audio enabling,...
... 96 CD drive, 85 CD-RW drive, 85 computer crashes, 95-96 computer does not start up, 95 computer stops responding, 95 Dell Diagnostics, 79 Dell MediaDirect, 96 drives, 84 DVD drive, 85 error messages, 87 hard drive, 85 IEEE 1394 connector, 93 keyboard, 94 lockups, 95 ... (continued) slow computer performance, 87, 98 software, 95-97 sound and speakers, 102 speakers, 102 spyware, 87, 98 video and monitor Product Information Guide, 14 Q QuickSet, 145 QuickSet Help, 17 R RAM. See memory regulatory information, 14 reinstalling Windows Vista, 111 resolution setting, 41 S S/PDIF digital audio enabling,...
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Dell MediaDirect problems 106 Other software problems 107 Memory Problems 108 Network Problems 108 Mobile Broadband (Wireless Wide Area Network [WWAN 109 Power Problems 110 Printer Problems 111 Scanner Problems 112 Sound and Speaker Problems 112 No sound from integrated speakers 112 No sound from external speakers 113 No sound...Utilities 117 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 119 Restoring Your Microsoft® Windows Vista® Operating System 120 Using Windows Vista System Restore 121 Using the Operating System ...
Dell MediaDirect problems 106 Other software problems 107 Memory Problems 108 Network Problems 108 Mobile Broadband (Wireless Wide Area Network [WWAN 109 Power Problems 110 Printer Problems 111 Scanner Problems 112 Sound and Speaker Problems 112 No sound from integrated speakers 112 No sound from external speakers 113 No sound...Utilities 117 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 119 Restoring Your Microsoft® Windows Vista® Operating System 120 Using Windows Vista System Restore 121 Using the Operating System ...
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... restore minimized windows following the use other shortcut keys for functions such as the character repeat rate: 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Keyboard. 44 Using the Keyboard and Touch Pad Dell™ QuickSet Key Combinations If Dell QuickSet is ...and then click Help. For more information about Dell QuickSet key combinations, right-click the QuickSet icon in the Power Options Properties window (see "Configuring Power Management Settings" on page 52). You can use of the Windows logo key and key combination. Opens the System...
... restore minimized windows following the use other shortcut keys for functions such as the character repeat rate: 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Keyboard. 44 Using the Keyboard and Touch Pad Dell™ QuickSet Key Combinations If Dell QuickSet is ...and then click Help. For more information about Dell QuickSet key combinations, right-click the QuickSet icon in the Power Options Properties window (see "Configuring Power Management Settings" on page 52). You can use of the Windows logo key and key combination. Opens the System...
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Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings. 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Mouse. 4 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. 5 Click OK to save the settings and close the window. 46 Using the Keyboard and Touch Pad
Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust the touch pad settings. 1 Click Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Mouse. 4 In the Mouse Properties window: • Click the Device Select tab to disable the touch pad. • Click the Touch Pad tab to adjust touch pad settings. 5 Click OK to save the settings and close the window. 46 Using the Keyboard and Touch Pad
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... computer enters Sleep state when the battery charge is used and recharged. • Configure the power management settings using either Dell QuickSet or Microsoft Windows Power Options to an electrical outlet. Configuring Power Management Settings You can change the settings for long periods of time (see... in the notification area, click Help, and then select Power Management. • To use Windows Power Options, do any of the following : • Click Start → Control Panel→ Hardware and Sound→ Power Options, and then select a power plan in the Select a power plan...
... computer enters Sleep state when the battery charge is used and recharged. • Configure the power management settings using either Dell QuickSet or Microsoft Windows Power Options to an electrical outlet. Configuring Power Management Settings You can change the settings for long periods of time (see... in the notification area, click Help, and then select Power Management. • To use Windows Power Options, do any of the following : • Click Start → Control Panel→ Hardware and Sound→ Power Options, and then select a power plan in the Select a power plan...
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...playback device back to Speakers/Headphones. Using Multimedia 65 Enabling the Audio Settings for a TV 1 Click Start , click Control Panel, and then click Sound. 2 Under Sound, click the Playback tab. To access Help and Support, click Start → Help and Support. Under Pick a Task, click Use Tools to... that the display settings are correct for your computer's speakers and headphone jack will not function. 4 Click the tab for your computer, see Windows Help and Support. NOTE: The default playback device is indicated with the HDMI-panel TV, repeat steps 1 and 2, and then set to view...
...playback device back to Speakers/Headphones. Using Multimedia 65 Enabling the Audio Settings for a TV 1 Click Start , click Control Panel, and then click Sound. 2 Under Sound, click the Playback tab. To access Help and Support, click Start → Help and Support. Under Pick a Task, click Use Tools to... that the display settings are correct for your computer's speakers and headphone jack will not function. 4 Click the tab for your computer, see Windows Help and Support. NOTE: The default playback device is indicated with the HDMI-panel TV, repeat steps 1 and 2, and then set to view...
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...8594; Check Now. NOTE: The modem is inserted properly. The drive makes an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disc is an optional ..., click Options, and then click Security. 2 Click Do not allow attachments to remove the check mark. You can purchase an external modem through Dell. NOTE: The User Account Control window may prevent the operating system from starting. A hot hard drive may appear. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N ...
...8594; Check Now. NOTE: The modem is inserted properly. The drive makes an unfamiliar scraping or grinding sound • Ensure that the sound is not caused by the program that is running. • Ensure that the disc is an optional ..., click Options, and then click Security. 2 Click Do not allow attachments to remove the check mark. You can purchase an external modem through Dell. NOTE: The User Account Control window may prevent the operating system from starting. A hot hard drive may appear. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N ...
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...N N E C T E D T O T H E I C S - S C A N T H E C O M P U T E R F O R S P Y W A R E - R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - Use an anti-virus program that the modem is 3 m (10 ft) or more information, go to support.dell.com and search for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector... wall jack. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 Click the...
...N N E C T E D T O T H E I C S - S C A N T H E C O M P U T E R F O R S P Y W A R E - R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - Use an anti-virus program that the modem is 3 m (10 ft) or more information, go to support.dell.com and search for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector... wall jack. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click the Start , and then click Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 Click the...
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.... Troubleshooting 111 See "Configuring Power Management Settings" on page 137). TEST THE ELECTRICAL OUTLET - VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 Right-click the printer icon. 3 Click Properties, and then click the Ports tab. Printer Problems Fill out the "Diagnostics...
.... Troubleshooting 111 See "Configuring Power Management Settings" on page 137). TEST THE ELECTRICAL OUTLET - VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click Start → Control Panel→ Hardware and Sound→ Printers. 2 Right-click the printer icon. 3 Click Properties, and then click the Ports tab. Printer Problems Fill out the "Diagnostics...
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...is turned up and that your scanner is not muted. A D J U S T T H E V O L U M E U S I N D O W S V O L U M E C O N T R O L - Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page 117. 112 Troubleshooting If your scanner is unlocked. NOTE: If you need technical assistance for... setup and troubleshooting information. UNLOCK THE SCANNER - Ensure that the sound is listed, Windows recognizes the scanner. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - CAUTION: Before you complete these checks. Adjust the volume, bass, or...
...is turned up and that your scanner is not muted. A D J U S T T H E V O L U M E U S I N D O W S V O L U M E C O N T R O L - Sound and Speaker Problems Fill out the "Diagnostics Checklist" on page 117. 112 Troubleshooting If your scanner is unlocked. NOTE: If you need technical assistance for... setup and troubleshooting information. UNLOCK THE SCANNER - Ensure that the sound is listed, Windows recognizes the scanner. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - CAUTION: Before you complete these checks. Adjust the volume, bass, or...