Owners Manual
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... in this document is used in trademarks and trade names other countries; Dell Inc. A00 Reproduction in any proprietary interest in this text: Dell, the DELL logo, XPS, Wi-Fi Catcher, and Dell MediaDirect are either trademarks or registered trademarks of the Blu-ray Disc Association...other than its own. and is subject to avoid the problem. Blu-ray Disc is strictly forbidden. Model PP25L June 2007 P/N RW491 Rev. Intel is a registered trademark and Core is a registered trademark owned by Dell under license. NOTICE: A NOTICE indicates either the entities ...
... in this document is used in trademarks and trade names other countries; Dell Inc. A00 Reproduction in any proprietary interest in this text: Dell, the DELL logo, XPS, Wi-Fi Catcher, and Dell MediaDirect are either trademarks or registered trademarks of the Blu-ray Disc Association...other than its own. and is subject to avoid the problem. Blu-ray Disc is strictly forbidden. Model PP25L June 2007 P/N RW491 Rev. Intel is a registered trademark and Core is a registered trademark owned by Dell under license. NOTICE: A NOTICE indicates either the entities ...
Owners Manual
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...; Network Locator 73 11 Securing Your Computer 75 Security Cable Lock 75 Passwords 75 If Your Computer Is Lost or Stolen 76 12 Troubleshooting 79 Dell Technical Update Service 79 Dell Diagnostics 79 Dell Support Utility 83 Drive Problems 84 Optical drive problems 85 Hard drive problems 85 E-Mail, Modem, and Internet Problems 86 Error Messages 87 ExpressCard...
...; Network Locator 73 11 Securing Your Computer 75 Security Cable Lock 75 Passwords 75 If Your Computer Is Lost or Stolen 76 12 Troubleshooting 79 Dell Technical Update Service 79 Dell Diagnostics 79 Dell Support Utility 83 Drive Problems 84 Optical drive problems 85 Hard drive problems 85 E-Mail, Modem, and Internet Problems 86 Error Messages 87 ExpressCard...
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... Microsoft® Windows® operating system 96 A solid blue screen appears 96 Dell MediaDirect problems 96 Other software problems 97 Memory Problems 98 Network Problems 99 Mobile Broadband (Wireless Wide Area Network [WWAN 99 Power Problems 100 Printer Problems 101 Scanner Problems 102 Sound and Speaker Problems 102 No sound from integrated speakers 103 No sound from external speakers...
... Microsoft® Windows® operating system 96 A solid blue screen appears 96 Dell MediaDirect problems 96 Other software problems 97 Memory Problems 98 Network Problems 99 Mobile Broadband (Wireless Wide Area Network [WWAN 99 Power Problems 100 Printer Problems 101 Scanner Problems 102 Sound and Speaker Problems 102 No sound from integrated speakers 103 No sound from external speakers...
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... Is a Driver 106 Identifying Drivers 107 Reinstalling Drivers and Utilities 107 Troubleshooting Software and Hardware Problems 110 Restoring Your Operating System 110 Using Microsoft Windows System Restore . . . . 111 Using Dell PC Restore by Symantec 111 Using the Operating System Media 114 13 Adding and Replacing Parts... Inside Your Computer 118 Hard Drive 119 Removing the Hard Drive 120 Replacing the Hard Drive 121 Returning a Hard Drive to Dell 121 Hinge Covers and Center Control Cover 122 Removing the Hinge Covers and Center Control Cover 122 Replacing the Hinge Covers and ...
... Is a Driver 106 Identifying Drivers 107 Reinstalling Drivers and Utilities 107 Troubleshooting Software and Hardware Problems 110 Restoring Your Operating System 110 Using Microsoft Windows System Restore . . . . 111 Using Dell PC Restore by Symantec 111 Using the Operating System Media 114 13 Adding and Replacing Parts... Inside Your Computer 118 Hard Drive 119 Removing the Hard Drive 120 Replacing the Hard Drive 121 Returning a Hard Drive to Dell 121 Hinge Covers and Center Control Cover 122 Removing the Hinge Covers and Center Control Cover 122 Replacing the Hinge Covers and ...
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14 Dell™ QuickSet Features 145 15 Traveling With Your Computer 147 Identifying Your Computer 147 Packing the Computer 147 Travel Tips 148 Traveling by Air 148 16 Getting Help 149 Obtaining Assistance 149 Technical Support and Customer Service . . . . . 150 DellConnect 150 Online Services 150 AutoTech Service 151 Automated Order-Status Service 151 Problems With Your Order 151 Product Information 152 Returning Items for Warranty Repair or Credit . . . . . 152 Before You Call 153 Contacting Dell 155 Contents 11
14 Dell™ QuickSet Features 145 15 Traveling With Your Computer 147 Identifying Your Computer 147 Packing the Computer 147 Travel Tips 148 Traveling by Air 148 16 Getting Help 149 Obtaining Assistance 149 Technical Support and Customer Service . . . . . 150 DellConnect 150 Online Services 150 AutoTech Service 151 Automated Order-Status Service 151 Problems With Your Order 151 Product Information 152 Returning Items for Warranty Repair or Credit . . . . . 152 Before You Call 153 Contacting Dell 155 Contents 11
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...• Software upgrades and troubleshooting Dell Support Utility hints - Access the Dell Support Utility from the icon on your problem. 4 Follow the instructions on the screen. • Information on page 145. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification... Utility is an automated upgrade and notification system installed on the taskbar. For more information on Dell QuickSet, see "Dell Support Utility" on page 83. • How to use Microsoft Windows Vista™ Windows Help and Support • How to work with ...
...• Software upgrades and troubleshooting Dell Support Utility hints - Access the Dell Support Utility from the icon on your problem. 4 Follow the instructions on the screen. • Information on page 145. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification... Utility is an automated upgrade and notification system installed on the taskbar. For more information on Dell QuickSet, see "Dell Support Utility" on page 83. • How to use Microsoft Windows Vista™ Windows Help and Support • How to work with ...
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... a WLAN card. • Choose Dial-up if you want to set up modem or ISDN. NOTE: If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 86. If you cannot connect to the Internet, but have successfully connected in the past, the ISP may have...
... a WLAN card. • Choose Dial-up if you want to set up modem or ISDN. NOTE: If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 86. If you cannot connect to the Internet, but have successfully connected in the past, the ISP may have...
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... Your Computer 25 Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware.
... Your Computer 25 Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware.
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... vents. The computer uses an internal fan to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Restricting the airflow can damage the computer or cause a fire. CAUTION: Do not block, push objects into, or allow...
... vents. The computer uses an internal fan to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Restricting the airflow can damage the computer or cause a fire. CAUTION: Do not block, push objects into, or allow...
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...complete the battery replacement before the computer shuts down and loses any other computers with your Dell computer. NOTICE: If you connect the computer to replace the battery with a battery, see "Power Problems" on . Charging the Battery NOTE: Charge time is longer with a compatible battery ...purchased from Dell. The battery is designed to work with your computer or being used in a hot environment...
...complete the battery replacement before the computer shuts down and loses any other computers with your Dell computer. NOTICE: If you connect the computer to replace the battery with a battery, see "Power Problems" on . Charging the Battery NOTE: Charge time is longer with a compatible battery ...purchased from Dell. The battery is designed to work with your computer or being used in a hot environment...
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.... FOR PROOF ONLY 58 Using Multimedia NOTE: To determine the type of video card installed in your computer, see Windows Help and Support. DELL CONFIDENTIAL - The Display Properties window appears. 3 Click Advanced. 4 Click the tab for a TV NOTE: To ensure that the display options...access Help and Support, click Start → Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or...
.... FOR PROOF ONLY 58 Using Multimedia NOTE: To determine the type of video card installed in your computer, see Windows Help and Support. DELL CONFIDENTIAL - The Display Properties window appears. 3 Click Advanced. 4 Click the tab for a TV NOTE: To ensure that the display options...access Help and Support, click Start → Help and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or...
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... separately from your computer. On the My Computer Information - Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about using the Dell Mobile Broadband Card Utility, see one of configurations. NOTE: The Mobile...
... separately from your computer. On the My Computer Information - Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about using the Dell Mobile Broadband Card Utility, see one of configurations. NOTE: The Mobile...
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...assistance. Troubleshooting 79 When to Use the Dell Diagnostics If you contact Dell for your computer, perform the checks in "Lockups and Software Problems" on Dell computers. NOTE: The Dell Diagnostics only operate on page 95 and run the Dell Diagnostics before you begin . The service is... recommended that the device you receive notifications. Start the Dell Diagnostics from your hard drive or from...
...assistance. Troubleshooting 79 When to Use the Dell Diagnostics If you contact Dell for your computer, perform the checks in "Lockups and Software Problems" on Dell computers. NOTE: The Dell Diagnostics only operate on page 95 and run the Dell Diagnostics before you begin . The service is... recommended that the device you receive notifications. Start the Dell Diagnostics from your hard drive or from...
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...Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting 81 Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for extended periods of time. To avoid possible keyboard...the numbered list. NOTE: Write down for the option you want to run . NOTE: It is held down any error codes and problem descriptions exactly as they appear and follow the instructions on your computer. NOTE: The Quickboot feature changes the boot sequence for your Drivers ...
...Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting 81 Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for extended periods of time. To avoid possible keyboard...the numbered list. NOTE: Write down for the option you want to run . NOTE: It is held down any error codes and problem descriptions exactly as they appear and follow the instructions on your computer. NOTE: The Quickboot feature changes the boot sequence for your Drivers ...
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...is located at the top of the devices in the system and can be used to customize the tests you cannot resolve the problem, contact Dell (see "Contacting Dell" on your input to 20 minutes and requires no interaction on page 155). The test typically takes 10 to answer specific ...to select a test based on the screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of tracing the problem quickly. Lists a number of common symptoms and allows you to increase the possibility of system devices. After you are having. Write down the...
...is located at the top of the devices in the system and can be used to customize the tests you cannot resolve the problem, contact Dell (see "Contacting Dell" on your input to 20 minutes and requires no interaction on page 155). The test typically takes 10 to answer specific ...to select a test based on the screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of tracing the problem quickly. Lists a number of common symptoms and allows you to increase the possibility of system devices. After you are having. Write down the...
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... error conditions encountered. Allows you to your computing environment. Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for your computer or all devices from the Custom Test or Symptom Tree option: Tab...pane of the test and any requirements for the selected device. Dell Support Utility The Dell Support Utility is customized for the Dell Support Utility • View frequently asked questions Troubleshooting 83 This utility provides self-support information, software updates, and health...
... error conditions encountered. Allows you to your computing environment. Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for your computer or all devices from the Custom Test or Symptom Tree option: Tab...pane of the test and any requirements for the selected device. Dell Support Utility The Dell Support Utility is customized for the Dell Support Utility • View frequently asked questions Troubleshooting 83 This utility provides self-support information, software updates, and health...
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...; WINDOWS® RECOGNIZES THE DRIVE - • Click Start → Computer. See "Cleaning Your Computer" on page 154 as you begin any of the Dell Support window. Drive Problems CAUTION: Before you complete these checks. C LEAN THE DRIVE OR DISK - Viruses can sometimes prevent Windows from the Start menu, go to check for...
...; WINDOWS® RECOGNIZES THE DRIVE - • Click Start → Computer. See "Cleaning Your Computer" on page 154 as you begin any of the Dell Support window. Drive Problems CAUTION: Before you complete these checks. C LEAN THE DRIVE OR DISK - Viruses can sometimes prevent Windows from the Start menu, go to check for...
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...A hot hard drive may cause noise, which does not indicate a defect in all DVD titles work in the drive or the media. Optical drive problems NOTE: High-speed optical drive vibration is normal and may prevent the operating system from starting. See "Using the Sleep Power State" on page 47...• Ensure that the sound is not caused by the program that is running. • Ensure that the disc is interrupted, an error occurs. Problems writing to the drive. See "Dell Diagnostics" on . TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - Troubleshooting 85
...A hot hard drive may cause noise, which does not indicate a defect in all DVD titles work in the drive or the media. Optical drive problems NOTE: High-speed optical drive vibration is normal and may prevent the operating system from starting. See "Using the Sleep Power State" on page 47...• Ensure that the sound is not caused by the program that is running. • Ensure that the disc is interrupted, an error occurs. Problems writing to the drive. See "Dell Diagnostics" on . TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - Troubleshooting 85
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... computer, click Continue; 3 Click Properties→ Tools→ Check Now. NOTE: The User Account Control window may appear. You can purchase an external modem through Dell. Therefore, the steps in the Product Information Guide. If you have purchased an external modem. otherwise, contact your e-mail attachments: 1 In Outlook Express, click Tools... this section only apply if you cannot open your administrator to continue the desired action. 4 Click to remove the check mark. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of bad sectors, and then click Start.
... computer, click Continue; 3 Click Properties→ Tools→ Check Now. NOTE: The User Account Control window may appear. You can purchase an external modem through Dell. Therefore, the steps in the Product Information Guide. If you have purchased an external modem. otherwise, contact your e-mail attachments: 1 In Outlook Express, click Tools... this section only apply if you cannot open your administrator to continue the desired action. 4 Click to remove the check mark. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of bad sectors, and then click Start.
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...port for the keyword spyware. For help, contact your computer might be infected with Windows. S C A N T H E C O M P U T E R F O R S P Y W A R E - For more information, go to support.dell.com and search for your program may require an upgrade) to an Internet service provider. If all commands receive responses, the modem is not available... has a checkmark next to it, click the checkmark to remove it, and then connect to identify and resolve modem problems (Modem Helper is operating properly. Use an anti-virus program that you complete these checks. If you are having...
...port for the keyword spyware. For help, contact your computer might be infected with Windows. S C A N T H E C O M P U T E R F O R S P Y W A R E - For more information, go to support.dell.com and search for your program may require an upgrade) to an Internet service provider. If all commands receive responses, the modem is not available... has a checkmark next to it, click the checkmark to remove it, and then connect to identify and resolve modem problems (Modem Helper is operating properly. Use an anti-virus program that you complete these checks. If you are having...
