Owner's Manual
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11 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 When to Use the Dell Diagnostics 87 Starting the Dell Diagnostics From Your Hard Drive 87 Starting the Dell Diagnostics From the Drivers and Utilities CD 88 Dell Diagnostics Main Menu 89 Dell Support Utility 90 Accessing the Dell Support Utility 90 Clicking the Dell Support Icon 91 Double-Clicking the Dell Support Icon 91 Drive Problems 91...
11 Troubleshooting 87 Dell Technical Update Service 87 Dell Diagnostics 87 When to Use the Dell Diagnostics 87 Starting the Dell Diagnostics From Your Hard Drive 87 Starting the Dell Diagnostics From the Drivers and Utilities CD 88 Dell Diagnostics Main Menu 89 Dell Support Utility 90 Accessing the Dell Support Utility 90 Clicking the Dell Support Icon 91 Double-Clicking the Dell Support Icon 91 Drive Problems 91...
Owner's Manual
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...diagnostic utility partition on your hard drive. NOTICE: The Dell Diagnostics works only on Dell™ computers. Start the Dell Diagnostics from either your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 155). NOTE: If your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). When to Use the Dell Diagnostics... assistance. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is free and can be customized for content, format, and how frequently you contact Dell for the Dell Technical Update service, go...
...diagnostic utility partition on your hard drive. NOTICE: The Dell Diagnostics works only on Dell™ computers. Start the Dell Diagnostics from either your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 155). NOTE: If your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD). When to Use the Dell Diagnostics... assistance. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is free and can be customized for content, format, and how frequently you contact Dell for the Dell Technical Update service, go...
Owner's Manual
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...wait too long and the Windows logo appears, continue to wait until you see "Contacting Dell" on . If multiple versions are detected during the Pre-boot System Assessment, write down your hard drive. 4 Diagnostics can be invoked one time only. On the next start the menu and press to ...the next test, press ; NOTE: If you see the Windows desktop. When the DELL™ logo appears, press immediately. NOTE: If you...
...wait too long and the Windows logo appears, continue to wait until you see "Contacting Dell" on . If multiple versions are detected during the Pre-boot System Assessment, write down your hard drive. 4 Diagnostics can be invoked one time only. On the next start the menu and press to ...the next test, press ; NOTE: If you see the Windows desktop. When the DELL™ logo appears, press immediately. NOTE: If you...
Owner's Manual
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... external mouse may be faulty or improperly seated. For an external mouse, check the cable connection. Run the hard drive tests in the system setup program. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I V E - DATA ERROR - Enable the Pointing Device option in the Dell Diagnostics. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions...
... external mouse may be faulty or improperly seated. For an external mouse, check the cable connection. Run the hard drive tests in the system setup program. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I V E - DATA ERROR - Enable the Pointing Device option in the Dell Diagnostics. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions...
Owner's Manual
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... or improperly seated. Shut down the computer, remove the hard drive (see "Hard Drive" on page 119), and boot the computer from a CD. Run the Hard-Disk Drive tests in the Dell Diagnostics. Run the Hard-Disk Drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87. Shut down the computer, remove the hard drive (see "Hard Drive" on page 119), and boot the computer from...
... or improperly seated. Shut down the computer, remove the hard drive (see "Hard Drive" on page 119), and boot the computer from a CD. Run the Hard-Disk Drive tests in the Dell Diagnostics. Run the Hard-Disk Drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 87. Shut down the computer, remove the hard drive (see "Hard Drive" on page 119), and boot the computer from...
Owner's Manual
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... restart it. See "Contacting Dell" on the hard drive. Run the System Set tests in the Dell Diagnostics. If the problem persists, contact Dell. The program that you are...D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E - A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on the hard drive. See "Dell Diagnostics" on page 121) and, if necessary, replace them . See "Contacting Dell" on page 121) and, if necessary, replace them . See the Help and Support Center for installation instructions. Reinstall the memory...
... restart it. See "Contacting Dell" on the hard drive. Run the System Set tests in the Dell Diagnostics. If the problem persists, contact Dell. The program that you are...D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E - A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on the hard drive. See "Dell Diagnostics" on page 121) and, if necessary, replace them . See "Contacting Dell" on page 121) and, if necessary, replace them . See the Help and Support Center for installation instructions. Reinstall the memory...
Owner's Manual
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...button and click Control Panel. 2 Click Printers and Other Hardware. SEEK ERROR - See "Contacting Dell" on page 87. See "Dell Diagnostics" on page 155. See "Contacting Dell" on the hard drive. The operating system cannot find a specific track on page 155. Correct the settings for the Date... and Time options. WA R N I N G : BATTERY I S CRITICALLY LOW - Contact Dell (see "Using the System Setup Program"...
...button and click Control Panel. 2 Click Printers and Other Hardware. SEEK ERROR - See "Contacting Dell" on page 87. See "Dell Diagnostics" on page 155. See "Contacting Dell" on the hard drive. The operating system cannot find a specific track on page 155. Correct the settings for the Date... and Time options. WA R N I N G : BATTERY I S CRITICALLY LOW - Contact Dell (see "Using the System Setup Program"...
Owner's Manual
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...list or to move a device down your computer and try again. 150 Appendix You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down -arrow or up-arrow key, and then enable or disable the device or change the boot sequence on a ...-Time Boot" on the computer. If you wait too long and the Windows logo appears, continue to move the device up files. When the DELL logo appears, press immediately. Then shut down the list. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to...
...list or to move a device down your computer and try again. 150 Appendix You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down -arrow or up-arrow key, and then enable or disable the device or change the boot sequence on a ...-Time Boot" on the computer. If you wait too long and the Windows logo appears, continue to move the device up files. When the DELL logo appears, press immediately. Then shut down the list. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to...
Owner's Manual
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... - The higher the resolution, the sharper the image. The ability of transferring data between two devices through the processor as memory, hard drives, and video. PIO - programmed input/output - Memory that stores data and programs that can have interference than the higher frequency radiations...number of an image produced by the BIOS, that occur per minute - A jumper on a monitor. real-time clock reset - Diagnostics programs, loaded automatically by a printer or displayed on the system board of some computers that cannot be seen by the number of your...
... - The higher the resolution, the sharper the image. The ability of transferring data between two devices through the processor as memory, hard drives, and video. PIO - programmed input/output - Memory that stores data and programs that can have interference than the higher frequency radiations...number of an image produced by the BIOS, that occur per minute - A jumper on a monitor. real-time clock reset - Diagnostics programs, loaded automatically by a printer or displayed on the system board of some computers that cannot be seen by the number of your...
Owner's Manual
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...removing, 73 Bluetooth wireless technology device status light, 19 installing, 133 C CardBus technology media memory cards, 74 carnet, 136 CD drive problems, 91 CD-RW drive problems, 92 CDs about, 54 operating system, 14 playing, 51 cleaning touch pad, 151 coin-cell battery replacing, 132 computer ... tips, 55 how to, 54 copying DVDs general information, 54 helpful tips, 55 how to, 54 D Dell contacting, 145, 154-155 support site, 13 Dell Diagnostics about, 87 starting from Drivers and Utilities CD, 87 starting from your hard drive, 87 Dell MediaDirect about, 18, 56 problems, 100 Index 183
...removing, 73 Bluetooth wireless technology device status light, 19 installing, 133 C CardBus technology media memory cards, 74 carnet, 136 CD drive problems, 91 CD-RW drive problems, 92 CDs about, 54 operating system, 14 playing, 51 cleaning touch pad, 151 coin-cell battery replacing, 132 computer ... tips, 55 how to, 54 copying DVDs general information, 54 helpful tips, 55 how to, 54 D Dell contacting, 145, 154-155 support site, 13 Dell Diagnostics about, 87 starting from Drivers and Utilities CD, 87 starting from your hard drive, 87 Dell MediaDirect about, 18, 56 problems, 100 Index 183
Owner's Manual
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... 11 Dolby headphones, setting up, 69 drivers about, 108 identifying, 108 reinstalling, 108 Drivers and Utilities CD, 109 drives problems, 91 See hard drive DVD drive problems, 91 DVDs about, 54 playing, 51 DVI monitor connector description, 24 E End User License Agreement, 11 ergonomics...28 Files and Settings Transfer Wizard, 30 firewall Windows XP, 84 floppy drive connecting to a USB connector, 20 H hard drive description, 27 problems, 92 replacing, 119 returning to Dell, 121 hardware conflicts, 110 Dell Diagnostics, 87 Hardware Troubleshooter, 110 Help and Support Center, 13-14 hibernate ...
... 11 Dolby headphones, setting up, 69 drivers about, 108 identifying, 108 reinstalling, 108 Drivers and Utilities CD, 109 drives problems, 91 See hard drive DVD drive problems, 91 DVDs about, 54 playing, 51 DVI monitor connector description, 24 E End User License Agreement, 11 ergonomics...28 Files and Settings Transfer Wizard, 30 firewall Windows XP, 84 floppy drive connecting to a USB connector, 20 H hard drive description, 27 problems, 92 replacing, 119 returning to Dell, 121 hardware conflicts, 110 Dell Diagnostics, 87 Hardware Troubleshooter, 110 Help and Support Center, 13-14 hibernate ...
Owner's Manual
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..., 106 Product Information Guide, 11 Q QuickSet, 40-41, 49, 56 R RAM. problems (continued) DVD drive, 91 error messages, 94 hard drive, 92 IEEE 1394 connector, 97 keyboard, 98 lockups, 99 network, 101 power, 103 power light conditions, 103... printer, 104 program crashes, 99 programs and Windows compatibility, 99 restore computer to a new computer, 30 traveling with the computer by air, 136 identification tag, 135 packing, 135 tips, 136 troubleshooting conflicts, 110 Dell Diagnostics...
..., 106 Product Information Guide, 11 Q QuickSet, 40-41, 49, 56 R RAM. problems (continued) DVD drive, 91 error messages, 94 hard drive, 92 IEEE 1394 connector, 97 keyboard, 98 lockups, 99 network, 101 power, 103 power light conditions, 103... printer, 104 program crashes, 99 programs and Windows compatibility, 99 restore computer to a new computer, 30 traveling with the computer by air, 136 identification tag, 135 packing, 135 tips, 136 troubleshooting conflicts, 110 Dell Diagnostics...