Owner's Manual
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...operating system. . . . . 57 A solid blue screen appears 57 Other software problems 57 Memory Problems 58 Network Problems 58 PC Card Problems 59 Power Problems 59 Printer Problems 61 Scanner Problems 61 Sound and Speaker Problems 62 No sound from integrated speakers 62 No sound from ...Problems 64 If the display is blank 64 If the display is difficult to read 65 If only part of the display is readable 65 Drivers 66 What Is a Driver 66 Identifying Drivers 66 Reinstalling Drivers 66 Restoring Your Operating System 67 Using Microsoft Windows XP System Restore 68 Using Dell...
...operating system. . . . . 57 A solid blue screen appears 57 Other software problems 57 Memory Problems 58 Network Problems 58 PC Card Problems 59 Power Problems 59 Printer Problems 61 Scanner Problems 61 Sound and Speaker Problems 62 No sound from integrated speakers 62 No sound from ...Problems 64 If the display is blank 64 If the display is difficult to read 65 If only part of the display is readable 65 Drivers 66 What Is a Driver 66 Identifying Drivers 66 Reinstalling Drivers 66 Restoring Your Operating System 67 Using Microsoft Windows XP System Restore 68 Using Dell...
Owner's Manual
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...as memory, the hard drive, and the operating system • Customer Care - support.dell.com NOTE: Select your region to direct your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to view the ...screen. 10 Finding Information Troubleshooting hints and tips, articles from technicians, and online courses • Community - Computer documentation, product specifications, and white papers Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem...
...as memory, the hard drive, and the operating system • Customer Care - support.dell.com NOTE: Select your region to direct your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to view the ...screen. 10 Finding Information Troubleshooting hints and tips, articles from technicians, and online courses • Community - Computer documentation, product specifications, and white papers Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem...
Owner's Manual
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... Printer NOTICE: Complete the operating system setup before you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 51. If you selected Set up my connection manually.... connect a printer to the computer. See the documentation that it is turned on the screen to complete the setup. Connecting a USB Printer NOTE: You can connect USB devices while... the computer is compatible with your printer. 22 Setting Up Your Computer www.dell.com | support.dell.com 4 In the next window, click the appropriate option: • If you ...
... Printer NOTICE: Complete the operating system setup before you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 51. If you selected Set up my connection manually.... connect a printer to the computer. See the documentation that it is turned on the screen to complete the setup. Connecting a USB Printer NOTE: You can connect USB devices while... the computer is compatible with your printer. 22 Setting Up Your Computer www.dell.com | support.dell.com 4 In the next window, click the appropriate option: • If you ...
Owner's Manual
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...the next test, press ; Solving Problems Dell Diagnostics CAUTION: Before you contact Dell for technical assistance. The Dell Diagnostics is located on a hidden diagnostic utility partition on Dell™ computers. Solving Problems 47 If you see the Microsoft...174; Windows® desktop. When the DELL™ logo appears, press immediately. To stop the assessment and restart the computer, press ; See the documentation that failed, press . Start the Dell Diagnostics from your computer cannot display a screen...
...the next test, press ; Solving Problems Dell Diagnostics CAUTION: Before you contact Dell for technical assistance. The Dell Diagnostics is located on a hidden diagnostic utility partition on Dell™ computers. Solving Problems 47 If you see the Microsoft...174; Windows® desktop. When the DELL™ logo appears, press immediately. To stop the assessment and restart the computer, press ; See the documentation that failed, press . Start the Dell Diagnostics from your computer cannot display a screen...
Owner's Manual
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...during a test, a message appears with an error code and a description of the problem. Write down the error code(s) and contact Dell before continuing on the screen. If you receive the message Booting Dell Diagnostic Utility Partition. NOTE: The Service Tag for your part. Lists the most common... to 20 minutes and requires no interaction on the symptom of the problem you want . www.dell.com | support.dell.com • If failures are having. 2 If a problem is located at the top of each test screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a...
...during a test, a message appears with an error code and a description of the problem. Write down the error code(s) and contact Dell before continuing on the screen. If you receive the message Booting Dell Diagnostic Utility Partition. NOTE: The Service Tag for your part. Lists the most common... to 20 minutes and requires no interaction on the symptom of the problem you want . www.dell.com | support.dell.com • If failures are having. 2 If a problem is located at the top of each test screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a...
Owner's Manual
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...recognizing the drive. Displays your antivirus software to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the test screen to return to check for more information. The Dell Diagnostics obtains configuration information for all devices attached to eliminate the... test by changing the test settings. 4 When the tests are complete, close the Main Menu screen. 3 If you begin any error conditions encountered. Solving Problems 49 Tab Results Errors Help Configuration Parameters Function Displays the results of the test and any of the...
...recognizing the drive. Displays your antivirus software to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the test screen to return to check for more information. The Dell Diagnostics obtains configuration information for all devices attached to eliminate the... test by changing the test settings. 4 When the tests are complete, close the Main Menu screen. 3 If you begin any error conditions encountered. Solving Problems 49 Tab Results Errors Help Configuration Parameters Function Displays the results of the test and any of the...
Owner's Manual
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... it, click the checkmark to remove it .) • Ensure that is connected to remove the checkmark. Listen for your Internet service provider. 52 Solving Problems www.dell.com | support.dell.com C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S - For help, contact your modem. 6 Click Properties... the telephone line from the modem and connect it to the Internet. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper may not be available on the modem. (The jack has either a green label...
... it, click the checkmark to remove it .) • Ensure that is connected to remove the checkmark. Listen for your Internet service provider. 52 Solving Problems www.dell.com | support.dell.com C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S - For help, contact your modem. 6 Click Properties... the telephone line from the modem and connect it to the Internet. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper may not be available on the modem. (The jack has either a green label...
Owner's Manual
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...follow the prompts on page 99. IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. See "Contacting Dell" on the screen. 5 See the program documentation for installation instructions. ...is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE - Keyboard Problems CAUTION: Before you attach an external keyboard, the integrated keyboard remains fully functional. 54 Solving Problems When you begin any of the procedures in MS-DOS...
...follow the prompts on page 99. IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. See "Contacting Dell" on the screen. 5 See the program documentation for installation instructions. ...is listed, Windows recognizes the device. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE - Keyboard Problems CAUTION: Before you attach an external keyboard, the integrated keyboard remains fully functional. 54 Solving Problems When you begin any of the procedures in MS-DOS...
Owner's Manual
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A solid blue screen appears TU R N T H E C O M P U T E R O F F - BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU Solving Problems 57 If you are unable to get... a response by pressing a key on the screen. Then restart your computer meets the minimum hardware requirements needed to 10 seconds until the computer...
A solid blue screen appears TU R N T H E C O M P U T E R O F F - BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU Solving Problems 57 If you are unable to get... a response by pressing a key on the screen. Then restart your computer meets the minimum hardware requirements needed to 10 seconds until the computer...
Owner's Manual
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...safety instructions in some MP3 players overrides the Windows volume setting. A D J U S T T H E V O L U M E U S I V E R - Sound and Speaker Problems CAUTION: Before you have volume controls, adjust the volume, bass, or treble to eliminate distortion. E N S U R E T H A T T H E S U B W O ...are securely connected to disable (mute) or reenable the integrated speakers. See "Reinstalling Drivers" on page 66. If your screen. www.dell.com | support.dell.com RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for ...
...safety instructions in some MP3 players overrides the Windows volume setting. A D J U S T T H E V O L U M E U S I V E R - Sound and Speaker Problems CAUTION: Before you have volume controls, adjust the volume, bass, or treble to eliminate distortion. E N S U R E T H A T T H E S U B W O ...are securely connected to disable (mute) or reenable the integrated speakers. See "Reinstalling Drivers" on page 66. If your screen. www.dell.com | support.dell.com RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for ...
Owner's Manual
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... D J U S T T H E W I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Click or double-click the speaker icon in the lowerright corner of your screen. Solving Problems 63 Ensure that the volume is turned up and that the electrical outlet is working by testing it and connect the mouse directly to the...a lamp. If you are connected to the computer. Turn off nearby fans, fluorescent lights, or halogen lamps to Use the Dell Diagnostics" on page 66. See "When to check for damage, and firmly reconnect the cable. For more information, see ...
... D J U S T T H E W I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Click or double-click the speaker icon in the lowerright corner of your screen. Solving Problems 63 Ensure that the volume is turned up and that the electrical outlet is working by testing it and connect the mouse directly to the...a lamp. If you are connected to the computer. Turn off nearby fans, fluorescent lights, or halogen lamps to Use the Dell Diagnostics" on page 66. See "When to check for damage, and firmly reconnect the cable. For more information, see ...
Owner's Manual
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... only part of the display is plugged into an electrical outlet. Solving Problems 65 or down your external speaker system includes a subwoofer, ensure that ... cause poor picture quality. Ensure that the subwoofer is difficult to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I N T E R F E R E N C E - See "Contacting Dell" on the computer and the monitor and adjust the monitor brightness and contrast controls. R O T A T E T H E C O ...
... only part of the display is plugged into an electrical outlet. Solving Problems 65 or down your external speaker system includes a subwoofer, ensure that ... cause poor picture quality. Ensure that the subwoofer is difficult to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I N T E R F E R E N C E - See "Contacting Dell" on the computer and the monitor and adjust the monitor brightness and contrast controls. R O T A T E T H E C O ...
Owner's Manual
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... of your data files or recover them. Restoring the Computer to an Earlier Operating State If problems occur after you to return your computer. The Select a Restore Point screen provides a calendar that allows you purchased the computer. All calendar dates with available restore points appear...available, click the restore point that Restore my computer to an earlier time is automatically selected. www.dell.com | support.dell.com • Dell PC Restore by Symantec restores your Dell™ computer to the Windows Classic view. If that restore point is selected and click Next. 3...
... of your data files or recover them. Restoring the Computer to an Earlier Operating State If problems occur after you to return your computer. The Select a Restore Point screen provides a calendar that allows you purchased the computer. All calendar dates with available restore points appear...available, click the restore point that Restore my computer to an earlier time is automatically selected. www.dell.com | support.dell.com • Dell PC Restore by Symantec restores your Dell™ computer to the Windows Classic view. If that restore point is selected and click Next. 3...
Owner's Manual
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... you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is automatically disabled. The Restoration Complete screen appears after you purchased the computer....removes any files or programs until the system restoration is unchecked. Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to All Programs...PC Restore. During the boot process, a blue bar with less than 200 MB of the screen. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on...
... you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is automatically disabled. The Restoration Complete screen appears after you purchased the computer....removes any files or programs until the system restoration is unchecked. Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to All Programs...PC Restore. During the boot process, a blue bar with less than 200 MB of the screen. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on...
Owner's Manual
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... Finish to start the search. 3 Click Hardware Troubleshooter in the following step. 3 On the next screen that appeared the first time the computer was turned on my computer, and click Next. 70 Solving Problems The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Click Finish and let... the computer finish restarting, and then restart the computer again. If you can use the Hardware Troubleshooter to resolve a hardware conflict on . 7 Click Next. www.dell.com | support.dell.com 2 Immediately upon seeing the blue bar, press .
... Finish to start the search. 3 Click Hardware Troubleshooter in the following step. 3 On the next screen that appeared the first time the computer was turned on my computer, and click Next. 70 Solving Problems The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Click Finish and let... the computer finish restarting, and then restart the computer again. If you can use the Hardware Troubleshooter to resolve a hardware conflict on . 7 Click Next. www.dell.com | support.dell.com 2 Immediately upon seeing the blue bar, press .
Owner's Manual
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...91 spyware, 53, 58 subwoofer description, 20 support contacting Dell, 99, 117 policy, 98 S-video TV-out connector connecting a TV, 19 description, 19 Index 121 See memory reinstalling Windows XP, 67-68 S safety instructions, 9 scanner problems, 61 screen. optical drive description, 15 optical-drive locking screw description,... by, 59 printer cable, 22 connecting, 22 problems, 61 USB, 22 problems blue screen, 57 CD drive, 50 CD-RW drive, 50 computer crashes, 56-57 computer does not start up, 56 computer stops responding, 56 conflicts, 70 Dell Diagnostics, 47 drives, 49 DVD drive, 50 error...
...91 spyware, 53, 58 subwoofer description, 20 support contacting Dell, 99, 117 policy, 98 S-video TV-out connector connecting a TV, 19 description, 19 Index 121 See memory reinstalling Windows XP, 67-68 S safety instructions, 9 scanner problems, 61 screen. optical drive description, 15 optical-drive locking screw description,... by, 59 printer cable, 22 connecting, 22 problems, 61 USB, 22 problems blue screen, 57 CD drive, 50 CD-RW drive, 50 computer crashes, 56-57 computer does not start up, 56 computer stops responding, 56 conflicts, 70 Dell Diagnostics, 47 drives, 49 DVD drive, 50 error...