Solutions Guide
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... the Device Driver Rollback 69 Resolving Software and Hardware Incompatibilities 70 Using System Restore 71 Creating a Restore Point 72 Restoring the Computer to an Earlier Operating State . . . . . 72 Undoing the Last System Restore 73 Reinstalling Microsoft® Windows® XP 74 Before You Reinstall 74 Reinstalling Windows XP 74 Reinstalling Drivers... and Replacing Parts Removing a Battery 78 Installing a Battery 78 Adding Memory 79 Adding a Modem Card 82 Replacing the Hard Drive 85 Returning a Hard Drive to Dell 87 6 Contents
... the Device Driver Rollback 69 Resolving Software and Hardware Incompatibilities 70 Using System Restore 71 Creating a Restore Point 72 Restoring the Computer to an Earlier Operating State . . . . . 72 Undoing the Last System Restore 73 Reinstalling Microsoft® Windows® XP 74 Before You Reinstall 74 Reinstalling Windows XP 74 Reinstalling Drivers... and Replacing Parts Removing a Battery 78 Installing a Battery 78 Adding Memory 79 Adding a Modem Card 82 Replacing the Hard Drive 85 Returning a Hard Drive to Dell 87 6 Contents
Solutions Guide
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...of the extension cable. • Do not push objects into air vents or openings of time. Use care when handling the adapter during normal operation (particularly when AC power is present). Always follow installation instructions closely. • If you use your computer in a wet environment, for ... to service the computer yourself unless you use the AC adapter inside a carrying case. • The AC adapter may become hot during normal operation of the products plugged in a wet basement • If your computer includes an integrated or optional (PC Card) modem, disconnect the modem...
...of the extension cable. • Do not push objects into air vents or openings of time. Use care when handling the adapter during normal operation (particularly when AC power is present). Always follow installation instructions closely. • If you use your computer in a wet environment, for ... to service the computer yourself unless you use the AC adapter inside a carrying case. • The AC adapter may become hot during normal operation of the products plugged in a wet basement • If your computer includes an integrated or optional (PC Card) modem, disconnect the modem...
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... an earth grounding connection. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to ensure that the cable is operating on . 10 CAUTION: Safety Ins tr uctions Do not use your computer has a modem RJ-11 connector and a network RJ-45 connector, insert ...unless all power sources, turn the computer off, remove the battery pack, and disconnect the AC adapter from the power cable plug. www.dell.com | support.dell.com CAUTION: Safety Instructions (continued) • To help prevent electric shock, plug the AC adapter and device power cables into the RJ...
... an earth grounding connection. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to ensure that the cable is operating on . 10 CAUTION: Safety Ins tr uctions Do not use your computer has a modem RJ-11 connector and a network RJ-45 connector, insert ...unless all power sources, turn the computer off, remove the battery pack, and disconnect the AC adapter from the power cable plug. www.dell.com | support.dell.com CAUTION: Safety Instructions (continued) • To help prevent electric shock, plug the AC adapter and device power cables into the RJ...
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www.dell.com | support.dell.com CAUTION: Safety Instructions (continued) Air Travel • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of radio frequency or other wireless communication device, please disable this device before you are ...you maintain the appropriate EMC classification for example, takeoff and landing. Static electricity can do so by airline personnel with Dell TrueMobile™ or some other electromagnetic signals while on board an aircraft. For example, such regulations/restrictions may be ...
www.dell.com | support.dell.com CAUTION: Safety Instructions (continued) Air Travel • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of radio frequency or other wireless communication device, please disable this device before you are ...you maintain the appropriate EMC classification for example, takeoff and landing. Static electricity can do so by airline personnel with Dell TrueMobile™ or some other electromagnetic signals while on board an aircraft. For example, such regulations/restrictions may be ...
Solutions Guide
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... the display quickly and keep the display dry. NOTICE: The only time you should ever access the inside of your computer is not operating properly, contact Dell (see page 50. Do not use may result in the Tell Me How help prevent possible damage to the system board. 1 Shut... modules, Mini PCI cards, or modems, perform the following these procedures, you are installing memory modules, a Mini PCI card, or a modem. www.dell.com | support.dell.com When Using Your Computer (continued) • Clean the display with a soft, clean cloth and water. Remove moisture from the module bay. 14...
... the display quickly and keep the display dry. NOTICE: The only time you should ever access the inside of your computer is not operating properly, contact Dell (see page 50. Do not use may result in the Tell Me How help prevent possible damage to the system board. 1 Shut... modules, Mini PCI cards, or modems, perform the following these procedures, you are installing memory modules, a Mini PCI card, or a modem. www.dell.com | support.dell.com When Using Your Computer (continued) • Clean the display with a soft, clean cloth and water. Remove moisture from the module bay. 14...
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...is flashing. Off: The battery is adequately charged (or the computer is turned off the computer while the light is running on a battery, the light operates as - H A R D DR I VE - Turns on supported keyboard shortcuts, see page 41. Flashing green: The battery is critically low. The...logo key . KE Y BO A R D - SP E A KE R S - For information on steadily or blinks to an electrical outlet, the follows: light operates as follows: - Solid orange: The battery charge is charging. To adjust the volume of data, never turn on when the computer reads or writes data.
...is flashing. Off: The battery is adequately charged (or the computer is turned off the computer while the light is running on a battery, the light operates as - H A R D DR I VE - Turns on supported keyboard shortcuts, see page 41. Flashing green: The battery is critically low. The...logo key . KE Y BO A R D - SP E A KE R S - For information on steadily or blinks to an electrical outlet, the follows: light operates as follows: - Solid orange: The battery charge is charging. To adjust the volume of data, never turn on when the computer reads or writes data.
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Setting Up a Printer NOTICE: Complete the operating system setup before you have not already done so. 2 Turn off the computer (see page 37). If you purchased a printer cable at the same time ... box. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. Connecting a Parallel Printer 1 Complete the operating system setup, if you connect a printer to your computer with your computer, the cable may not come with a printer cable, so if you purchase a cable...
Setting Up a Printer NOTICE: Complete the operating system setup before you have not already done so. 2 Turn off the computer (see page 37). If you purchased a printer cable at the same time ... box. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. Connecting a Parallel Printer 1 Complete the operating system setup, if you connect a printer to your computer with your computer, the cable may not come with a printer cable, so if you purchase a cable...
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www.dell.com | support.dell.com parallel connector on computer screws (2) parallel printer cable connector on printer clips (2) notches (2) HINT: You can connect USB devices while the computer is turned ... the computer and the printer. The USB connectors fit only one way. 30 Setting Up and Using Yo ur Computer Connecting a USB Printer 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. If the Add New Hardware Wizard window appears, click Cancel...
www.dell.com | support.dell.com parallel connector on computer screws (2) parallel printer cable connector on printer clips (2) notches (2) HINT: You can connect USB devices while the computer is turned ... the computer and the printer. The USB connectors fit only one way. 30 Setting Up and Using Yo ur Computer Connecting a USB Printer 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. If the Add New Hardware Wizard window appears, click Cancel...
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.... You can transfer the data to the new computer over a network or you can launch the wizard from the Windows XP Operating System CD or from one computer to another Windows operating system, you import the data to All Programs→ Accessories→ System→ Tools, and then click Files and Settings...
.... You can transfer the data to the new computer over a network or you can launch the wizard from the Windows XP Operating System CD or from one computer to another Windows operating system, you import the data to All Programs→ Accessories→ System→ Tools, and then click Files and Settings...
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... in regular stereos. HINT: You must use CD-R discs to burn music CDs that you can set your computer by performing a Microsoft® Windows® operating system shutdown, as described next, rather than by pressing the power button. 1 Save and close the tray. Setting Up and Using Yo ur Comput er...
... in regular stereos. HINT: You must use CD-R discs to burn music CDs that you can set your computer by performing a Microsoft® Windows® operating system shutdown, as described next, rather than by pressing the power button. 1 Save and close the tray. Setting Up and Using Yo ur Comput er...
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...box Opens the Search Results-Computer dialog box (if the computer is connected to a network) Opens the System Properties dialog box To adjust keyboard operation, such as you to allow you would use a mouse. 42 Setting Up and Using Yo ur Computer Touch Pad The touch pad detects ... if attached Microsoft® Windows® Logo Key Functions Minimizes all open the Control Panel and click Printers and Other Hardware. www.dell.com | support.dell.com Speaker Functions Increases the volume of the integrated speakers and external speakers, if attached Decreases the volume of your finger to move ...
...box Opens the Search Results-Computer dialog box (if the computer is connected to a network) Opens the System Properties dialog box To adjust keyboard operation, such as you to allow you would use a mouse. 42 Setting Up and Using Yo ur Computer Touch Pad The touch pad detects ... if attached Microsoft® Windows® Logo Key Functions Minimizes all open the Control Panel and click Printers and Other Hardware. www.dell.com | support.dell.com Speaker Functions Increases the volume of the integrated speakers and external speakers, if attached Decreases the volume of your finger to move ...
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... during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power fluctuations and interruptions. See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. HINT: To ensure maximum battery... operating time, connect only your computer to maintain AC voltage at a fairly constant level. Line conditioners are designed to a UPS. NOTICE: Not all surge protectors offer ...
... during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power fluctuations and interruptions. See the UPS manufacturer documentation for information on battery operating time and to the hard drive may result in data loss or file damage. HINT: To ensure maximum battery... operating time, connect only your computer to maintain AC voltage at a fairly constant level. Line conditioners are designed to a UPS. NOTICE: Not all surge protectors offer ...
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... with another device, such as a lamp. Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. To access help file or search for the operating system or the application program that you are trying to copy is too large to a different disk or use these characters in the Help and...
... with another device, such as a lamp. Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. To access help file or search for the operating system or the application program that you are trying to copy is too large to a different disk or use these characters in the Help and...
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...A S N O T F O U N D - If the display is blank CHECK THE LIGHT • If the light is blinking, the computer is missing an essential file. The operating system is trying to boot to turn off , press the power button. • If the light is off . Video and Display Problems HINT: If you... floppy disk or CD. X : \ I S N O T A C C E S S I A - N O N - You have caused the display to a nonbootable floppy disk or CD. www.dell.com | support.dell.com I N S E R T B O O T A B L E M E D I B L E . A floppy disk is in standby mode-press the power button to exit standby mode. ...
...A S N O T F O U N D - If the display is blank CHECK THE LIGHT • If the light is blinking, the computer is missing an essential file. The operating system is trying to boot to turn off , press the power button. • If the light is off . Video and Display Problems HINT: If you... floppy disk or CD. X : \ I S N O T A C C E S S I A - N O N - You have caused the display to a nonbootable floppy disk or CD. www.dell.com | support.dell.com I N S E R T B O O T A B L E M E D I B L E . A floppy disk is in standby mode-press the power button to exit standby mode. ...
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... Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit.... 3 In the Edit Location window, ensure that the modem is operating properly. If you have other telephone devices sharing the line, such as listed in length, try a shorter one. If you have messages. I R R E GU...
... Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit.... 3 In the Edit Location window, ensure that the modem is operating properly. If you have other telephone devices sharing the line, such as listed in length, try a shorter one. If you have messages. I R R E GU...
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... page 37). For PS/2 cables, check the cable connector for bent or broken pins. So l vi n g Pro b l em s 59 TO V E R I F Y T H A T T H E P R O BL E M I S W I V E R - If the touch pad operates correctly, the mouse may be defective. For PS/2 cables, check the cable connector for bent or broken pins. External Keyboard Problems C H E C K T H E K E Y B O A R D C A B L E - Disconnect the keyboard cable...
... page 37). For PS/2 cables, check the cable connector for bent or broken pins. So l vi n g Pro b l em s 59 TO V E R I F Y T H A T T H E P R O BL E M I S W I V E R - If the touch pad operates correctly, the mouse may be defective. For PS/2 cables, check the cable connector for bent or broken pins. External Keyboard Problems C H E C K T H E K E Y B O A R D C A B L E - Disconnect the keyboard cable...
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.... If the characters appear now but did not with your antivirus software to check for and remove viruses. To access the help file. www.dell.com | support.dell.com CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start... Programs, point to Accessories, and click Notepad. 4 Type some characters on the integrated keyboard and verify that the numbers lock light is blinking, indicating normal operation. 60 So l vi n g Pro b l em s TO V E R I F Y T H A T T H E P R O B L E M I S W I V E -
.... If the characters appear now but did not with your antivirus software to check for and remove viruses. To access the help file. www.dell.com | support.dell.com CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start... Programs, point to Accessories, and click Notepad. 4 Type some characters on the integrated keyboard and verify that the numbers lock light is blinking, indicating normal operation. 60 So l vi n g Pro b l em s TO V E R I F Y T H A T T H E P R O B L E M I S W I V E -
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.... 3 Verify that the original disk is defective. If you cannot play a CD, CD-RW, or DVD High-speed CD drive vibration is blinking, indicating normal operation. E N S U R E T H A T T H E D I S K I S N O T W R I S K - See "Cleaning Your Computer" in all DVD drives. This noise does not indicate a defect with the drive or the CD. back of different worldwide file...
.... 3 Verify that the original disk is defective. If you cannot play a CD, CD-RW, or DVD High-speed CD drive vibration is blinking, indicating normal operation. E N S U R E T H A T T H E D I S K I S N O T W R I S K - See "Cleaning Your Computer" in all DVD drives. This noise does not indicate a defect with the drive or the CD. back of different worldwide file...
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... or search for and remove viruses. See the Tell Me How help , see page 50. Verify that the original disc is blinking, indicating normal operation. www.dell.com | support.dell.com E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E - TR Y A N O T HE R DI S C - Viruses can sometimes prevent Windows from recognizing the drive. Click the Start button and click My Computer. If...
... or search for and remove viruses. See the Tell Me How help , see page 50. Verify that the original disc is blinking, indicating normal operation. www.dell.com | support.dell.com E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E - TR Y A N O T HE R DI S C - Viruses can sometimes prevent Windows from recognizing the drive. Click the Start button and click My Computer. If...
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... network cable. CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR - So l vi n g Pro b l em s 63 If you want to the CD-RW may prevent the operating system from starting. Green indicates that the network cable connector is detecting activity. A hot hard drive may alleviate the problem. In Windows 2000, double-click...
... network cable. CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR - So l vi n g Pro b l em s 63 If you want to the CD-RW may prevent the operating system from starting. Green indicates that the network cable connector is detecting activity. A hot hard drive may alleviate the problem. In Windows 2000, double-click...