View
Page 7
... . . . 90 Enabling/Disabling the Dell Mobile roadband Card 91 Dell Wi-Fi Catcher™ Network Locator 92 10 Securing Your Computer 93 Security Cable Lock 93 Passwords 93 If Your Computer is Lost or Stolen 94 11 Troubleshooting 97 Dell Technical Update Service 97 Dell Diagnostics 97 Dell Support Center 101 Dell Support 3 102 DellConnect 103 Network...
... . . . 90 Enabling/Disabling the Dell Mobile roadband Card 91 Dell Wi-Fi Catcher™ Network Locator 92 10 Securing Your Computer 93 Security Cable Lock 93 Passwords 93 If Your Computer is Lost or Stolen 94 11 Troubleshooting 97 Dell Technical Update Service 97 Dell Diagnostics 97 Dell Support Center 101 Dell Support 3 102 DellConnect 103 Network...
View
Page 9
... read 126 If only part of the display is readable 127 Drivers 127 What is a Driver 127 Identifying Drivers 128 Reinstalling Drivers and Utilities 128 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 130 Restoring Your Operating System 131 Using Windows Vista System Restore 132 12 Adding... Computer 135 Before Working Inside Your Computer 136 Hard Drive 138 Removing the Hard Drive 138 Replacing the Hard Drive 140 Returning a Hard Drive to Dell 141 Contents 9
... read 126 If only part of the display is readable 127 Drivers 127 What is a Driver 127 Identifying Drivers 128 Reinstalling Drivers and Utilities 128 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 130 Restoring Your Operating System 131 Using Windows Vista System Restore 132 12 Adding... Computer 135 Before Working Inside Your Computer 136 Hard Drive 138 Removing the Hard Drive 138 Replacing the Hard Drive 140 Returning a Hard Drive to Dell 141 Contents 9
View
Page 16
... 2 Enter your country/region, and then click Drivers & • Notebook System Software (NSS) - Online discussion with support • Dell Technical Update Service - Upgrade information for correct operation of software and hardware updates for Dell System Software. 3.5-inch USB floppy drives, AMD® NOTE: The support.dell.com user interface processors, optical drives, and USB may...
... 2 Enter your country/region, and then click Drivers & • Notebook System Software (NSS) - Online discussion with support • Dell Technical Update Service - Upgrade information for correct operation of software and hardware updates for Dell System Software. 3.5-inch USB floppy drives, AMD® NOTE: The support.dell.com user interface processors, optical drives, and USB may...
View
Page 17
.... 4 Follow the instructions on the screen. • Information on your computer. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - Finding Information 17 This support provides real-time health scans of your computing environment...
.... 4 Follow the instructions on the screen. • Information on your computer. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - Finding Information 17 This support provides real-time health scans of your computing environment...
View
Page 86
... network cable connecting the modem and the wireless router, are connected to the router. After 2 minutes, proceed to stabilize. Installation media usually contains installation and troubleshooting information. NOTE: Wait for your wireless router to ensure that no power connected to the broadband modem. Install the required software according to the instructions...
... network cable connecting the modem and the wireless router, are connected to the router. After 2 minutes, proceed to stabilize. Installation media usually contains installation and troubleshooting information. NOTE: Wait for your wireless router to ensure that no power connected to the broadband modem. Install the required software according to the instructions...
View
Page 97
... Information Guide. NOTE: If your computer. Troubleshooting 97 NOTE: The Dell Diagnostics only operate on page 13). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active (see "Using the System Setup Program" on page 185). Dell Diagnostics CAUTION: Before you begin . Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail...
... Information Guide. NOTE: If your computer. Troubleshooting 97 NOTE: The Dell Diagnostics only operate on page 13). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active (see "Using the System Setup Program" on page 185). Dell Diagnostics CAUTION: Before you begin . Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail...
View
Page 98
...Shut down completely. NOTE: Before attempting option B, the computer must be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, hard drive, and display. • During the assessment, answer any key to be powered down ...and restart the computer. 98 Troubleshooting To stop the assessment and restart the computer, press ; Press any key to a docking device (docked), undock it. Select Diagnostics from the...
...Shut down completely. NOTE: Before attempting option B, the computer must be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, hard drive, and display. • During the assessment, answer any key to be powered down ...and restart the computer. 98 Troubleshooting To stop the assessment and restart the computer, press ; Press any key to a docking device (docked), undock it. Select Diagnostics from the...
View
Page 99
... may result when a key on the screen. 9 After all tests have completed, close the Main Menu window to exit the Dell Diagnostics and restart the computer. Upon restart, the computer boots according to the boot sequence specified in even intervals until the boot device...Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting 99 3 When the DELL logo appears, press immediately. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the current boot only...
... may result when a key on the screen. 9 After all tests have completed, close the Main Menu window to exit the Dell Diagnostics and restart the computer. Upon restart, the computer boots according to the boot sequence specified in even intervals until the boot device...Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting 99 3 When the DELL logo appears, press immediately. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the current boot only...
View
Page 100
...The test typically takes 10 to 20 minutes and requires no interaction on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the symptom of the devices in the system and can be used to customize the tests you select Extended Test from the...of each test screen. NOTE: The Service Tag for your Service Tag ready. 100 Troubleshooting After you have your computer is recommended that you want to run a more and periodically requires your part. When contacting Dell support, have selected the Test System option from the menu below to select a ...
...The test typically takes 10 to 20 minutes and requires no interaction on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the symptom of the devices in the system and can be used to customize the tests you select Extended Test from the...of each test screen. NOTE: The Service Tag for your Service Tag ready. 100 Troubleshooting After you have your computer is recommended that you want to run a more and periodically requires your part. When contacting Dell support, have selected the Test System option from the menu below to select a ...
View
Page 101
...test and any error conditions encountered. Troubleshooting 101 Allows you to June 26, 2007 can obtain Dell Support Center by changing the test settings. Systems purchased prior to customize the test by downloading the program from www.support.dell.com/dellsupportcenter. Displays your hardware ... list may not display the names of all devices attached to the Consumer Services Home Page at www.dell.com/services. Dell Support Center The Dell Support Center provides service, support and system-specific information. The following tabs provide additional information for tests ...
...test and any error conditions encountered. Troubleshooting 101 Allows you to June 26, 2007 can obtain Dell Support Center by changing the test settings. Systems purchased prior to customize the test by downloading the program from www.support.dell.com/dellsupportcenter. Displays your hardware ... list may not display the names of all devices attached to the Consumer Services Home Page at www.dell.com/services. Dell Support Center The Dell Support Center provides service, support and system-specific information. The following tabs provide additional information for tests ...
View
Page 102
... the following: • Check your computing environment • View the Dell Support 3 settings • Access the Dell Support 3 help tools such as, Dell Support, PC CheckUp, and Network Assistant • Dell support contact information such as , DellConnect The top of the Dell Support 3 window. 102 Troubleshooting Click on the desktop icon to run the application and to...
... the following: • Check your computing environment • View the Dell Support 3 settings • Access the Dell Support 3 help tools such as, Dell Support, PC CheckUp, and Network Assistant • Dell support contact information such as , DellConnect The top of the Dell Support 3 window. 102 Troubleshooting Click on the desktop icon to run the application and to...
View
Page 103
DellConnect DellConnect is not available from the Start menu, go to access your computer through "Dell On Call." Troubleshooting 103 To begin a live session with a Dell technician: From the Dell Support Center home page on the taskbar option is also available for a fee through an Internet...Settings. Ensure that allows a Dell service and support associate to support.dell.com and download the software. To access Dell Support 3: • Click the Dell Support 3 icon in the notification area. You can direct our associate and solve your Dell PC must have an Internet connection ...
DellConnect DellConnect is not available from the Start menu, go to access your computer through "Dell On Call." Troubleshooting 103 To begin a live session with a Dell technician: From the Dell Support Center home page on the taskbar option is also available for a fee through an Internet...Settings. Ensure that allows a Dell service and support associate to support.dell.com and download the software. To access Dell Support 3: • Click the Dell Support 3 icon in the notification area. You can direct our associate and solve your Dell PC must have an Internet connection ...
View
Page 104
... • Simplifies keeping track of Dell Support 3, a complimentary application that you want your PC tuned up. PC Checkup will validate if your PC. Network Assistant Designed specifically for users of Dell systems, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of networking principles To access Dell Network Assistant, click Dell Support Center→Self Help...
... • Simplifies keeping track of Dell Support 3, a complimentary application that you want your PC tuned up. PC Checkup will validate if your PC. Network Assistant Designed specifically for users of Dell systems, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of networking principles To access Dell Network Assistant, click Dell Support Center→Self Help...
View
Page 105
See "Troubleshooting Software and Hardware Problems in the Product Information Guide. If the stream is not listed, perform a full scan with your antivirus software to eliminate the ...: Because of data when writing. TEST THE DRIVE - • Insert another floppy disk, CD or DVD to check for and remove viruses. See "Dell Diagnostics" on page 97. Troubleshooting 105 Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Windows Vista™...
See "Troubleshooting Software and Hardware Problems in the Product Information Guide. If the stream is not listed, perform a full scan with your antivirus software to eliminate the ...: Because of data when writing. TEST THE DRIVE - • Insert another floppy disk, CD or DVD to check for and remove viruses. See "Dell Diagnostics" on page 97. Troubleshooting 105 Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Windows Vista™...
View
Page 106
... is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of bad sectors, and then click Start. 106 Troubleshooting Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - See the help files for your administrator to continue the desired action. 4 Click to room temperature before turning it stops. NOTE: The...
... is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of bad sectors, and then click Start. 106 Troubleshooting Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - See the help files for your administrator to continue the desired action. 4 Click to room temperature before turning it stops. NOTE: The...
View
Page 107
... is connected to it is not available on the modem (the jack has either a green label or a connector-shaped icon next to a digital telephone network. Troubleshooting 107 Click the Start →Programs→ Modem Diagnostic Tool→Modem Diagnostic Tool. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE...
... is connected to it is not available on the modem (the jack has either a green label or a connector-shaped icon next to a digital telephone network. Troubleshooting 107 Click the Start →Programs→ Modem Diagnostic Tool→Modem Diagnostic Tool. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE...
View
Page 108
... program open, click File. If the problem persists, contact Dell (see "Contacting Dell" on page 175). For more information, go to verify... scan the computer and remove spyware. S C A N T H E C O M P U T E R F O R S P Y W A R E - CAUTION: Before you complete these checks. BA D C O M M A N D OR F I L U R E - Contact Dell (see "Contacting Dell" on page 175). 108 Troubleshooting The primary cache internal to the Internet. For help, contact your program may be infected with Windows. C A C H E D I S A B L E D D U E T O F A I L E NAME - E N S U R E T H A T Y O U A ...
... program open, click File. If the problem persists, contact Dell (see "Contacting Dell" on page 175). For more information, go to verify... scan the computer and remove spyware. S C A N T H E C O M P U T E R F O R S P Y W A R E - CAUTION: Before you complete these checks. BA D C O M M A N D OR F I L U R E - Contact Dell (see "Contacting Dell" on page 175). 108 Troubleshooting The primary cache internal to the Internet. For help, contact your program may be infected with Windows. C A C H E D I S A B L E D D U E T O F A I L E NAME - E N S U R E T H A T Y O U A ...
View
Page 109
... ERROR - Reinstall the memory modules and, if necessary, replace them (see "Hard Drive" on page 175). DRIVE NOT READY - If the error appears again, contact Dell (see "Dell Diagnostics" on page 97). GENERAL FAILURE - Run the hard drive tests in filenames. ER R O R READING PCMCIA C A R D - The amount of paper. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O... information-for example, Printer out of memory recorded in NVRAM does not match the memory installed in the bay before it can continue. Troubleshooting 109 D E C R E A S I N G A V A I Z E H A S C H A N...
... ERROR - Reinstall the memory modules and, if necessary, replace them (see "Hard Drive" on page 175). DRIVE NOT READY - If the error appears again, contact Dell (see "Dell Diagnostics" on page 97). GENERAL FAILURE - Run the hard drive tests in filenames. ER R O R READING PCMCIA C A R D - The amount of paper. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O... information-for example, Printer out of memory recorded in NVRAM does not match the memory installed in the bay before it can continue. Troubleshooting 109 D E C R E A S I N G A V A I Z E H A S C H A N...
View
Page 110
... Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 97). 110 Troubleshooting For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 138), and ...another drive. If the problem persists, try another drive. K E Y B O A R D C L O C K L I N E F A I L U R E 0 - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 97). Insert bootable media. D I S K D R I V E C O N T R O L L E R F A I L U R E - HA R D -DISK DRIVE FAILURE - The hard...
... Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 97). 110 Troubleshooting For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 138), and ...another drive. If the problem persists, try another drive. K E Y B O A R D C L O C K L I N E F A I L U R E 0 - Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 97). Insert bootable media. D I S K D R I V E C O N T R O L L E R F A I L U R E - HA R D -DISK DRIVE FAILURE - The hard...
View
Page 111
...see "Memory" on page 97). MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Reinstall the memory modules and, if necessary, replace them (see "Dell Diagnostics" on page 175). M EMORY A L L O C A T I C E AVAILABLE - Try to run the program again. MEMORY DATA LINE FAILURE ...READ VALUE EXPECTING VALUE - MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - The computer cannot find the hard drive. Troubleshooting 111 Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 146). Reinstall the memory modules and, ...
...see "Memory" on page 97). MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Reinstall the memory modules and, if necessary, replace them (see "Dell Diagnostics" on page 175). M EMORY A L L O C A T I C E AVAILABLE - Try to run the program again. MEMORY DATA LINE FAILURE ...READ VALUE EXPECTING VALUE - MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - The computer cannot find the hard drive. Troubleshooting 111 Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 146). Reinstall the memory modules and, ...