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...AMD, AMD Turion, HyperMemory, ATI Radeon and combinations thereof are trademarks of Dell Inc.; Other trademarks and trade names may be used in this document to refer to either trademarks or registered trademarks of Dell Inc. disclaims any manner whatsoever without notice. © 2007 Dell...is strictly forbidden. Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you how to avoid the problem. Information in ...Dell, the DELL logo, Yours is here, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are trademarks of your computer.
...AMD, AMD Turion, HyperMemory, ATI Radeon and combinations thereof are trademarks of Dell Inc.; Other trademarks and trade names may be used in this document to refer to either trademarks or registered trademarks of Dell Inc. disclaims any manner whatsoever without notice. © 2007 Dell...is strictly forbidden. Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you how to avoid the problem. Information in ...Dell, the DELL logo, Yours is here, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are trademarks of your computer.
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PC TuneUp 104 PC CheckUp 104 Drive Problems 105 Optical drive problems 105 Hard drive problems 106 E-Mail, Modem, and Internet Problems 107 Error Messages 108 ExpressCard Problems 113 IEEE 1394 Device Problems 114 Keyboard Problems 114 External Keyboard problems 114 Unexpected characters 115 Lockups and Software Problems ... Microsoft® Windows® operating system . . . . . 116 A solid blue screen appears 117 Dell MediaDirect problems 117 Other software problems 118 Memory Problems 119 Network Problems 119 Mobile Broadband (Wireless Wide Area Network [WWAN 120 Power...
PC TuneUp 104 PC CheckUp 104 Drive Problems 105 Optical drive problems 105 Hard drive problems 106 E-Mail, Modem, and Internet Problems 107 Error Messages 108 ExpressCard Problems 113 IEEE 1394 Device Problems 114 Keyboard Problems 114 External Keyboard problems 114 Unexpected characters 115 Lockups and Software Problems ... Microsoft® Windows® operating system . . . . . 116 A solid blue screen appears 117 Dell MediaDirect problems 117 Other software problems 118 Memory Problems 119 Network Problems 119 Mobile Broadband (Wireless Wide Area Network [WWAN 120 Power...
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...speakers 123 No sound from external speakers 124 No sound from headphones 124 Touch Pad or Mouse Problems 124 Video and Display Problems 125 If the display is blank 125 If the display is difficult to read 126 If only...127 Drivers 127 What is a Driver 127 Identifying Drivers 128 Reinstalling Drivers and Utilities 128 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 130 Restoring Your Operating System 131 Using Windows Vista System Restore 132 ...the Hard Drive 138 Replacing the Hard Drive 140 Returning a Hard Drive to Dell 141 Contents 9
...speakers 123 No sound from external speakers 124 No sound from headphones 124 Touch Pad or Mouse Problems 124 Video and Display Problems 125 If the display is blank 125 If the display is difficult to read 126 If only...127 Drivers 127 What is a Driver 127 Identifying Drivers 128 Reinstalling Drivers and Utilities 128 Troubleshooting Software and Hardware Problems in the Windows Vista™ Operating System 130 Restoring Your Operating System 131 Using Windows Vista System Restore 132 ...the Hard Drive 138 Replacing the Hard Drive 140 Returning a Hard Drive to Dell 141 Contents 9
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13 Dell™ QuickSet Features 165 14 Traveling With Your Computer 167 Identifying Your Computer 167 Packing the Computer 167 Travel Tips 168 Traveling by Air 168 15 Getting Help 169 Obtaining Assistance 169 Technical Support and Customer Service . . . . . 170 DellConnect 170 Online Services 170 AutoTech Service 171 Automated Order-Status Service 172 Problems With Your Order 172 Product Information 172 Returning Items for Warranty Repair or Credit . . . . . 172 Before You Call 173 Contacting Dell 175 Contents 11
13 Dell™ QuickSet Features 165 14 Traveling With Your Computer 167 Identifying Your Computer 167 Packing the Computer 167 Travel Tips 168 Traveling by Air 168 15 Getting Help 169 Obtaining Assistance 169 Technical Support and Customer Service . . . . . 170 DellConnect 170 Online Services 170 AutoTech Service 171 Automated Order-Status Service 172 Problems With Your Order 172 Product Information 172 Returning Items for Warranty Repair or Credit . . . . . 172 Before You Call 173 Contacting Dell 175 Contents 11
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... problem. 4 Follow the instructions on the screen. • Information on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon on page 165. Finding Information 17 Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell...
... problem. 4 Follow the instructions on the screen. • Information on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon on page 165. Finding Information 17 Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell...
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... that you can view the type of several different video controller configurations. Hardware screen, you made when purchasing your computer, your computer information and diagnose problems. 3 Under My Computer Information, select Hardware.
... that you can view the type of several different video controller configurations. Hardware screen, you made when purchasing your computer, your computer information and diagnose problems. 3 Under My Computer Information, select Hardware.
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...R I T Y C A B L E S L O T - You can also use it is normal and does not indicate a problem with the fan or the computer. The computer ships with Bluetooth wireless technology (see "Dell Wi-Fi Catcher™ Network Locator" on when the computer gets hot. When enabled through the vents, which...ExpressCard slot 6 Wi-Fi Catcher light S E C U R I V E - Lets you attach a commercially available antitheft device to create airflow through Dell QuickSet, this switch can damage the computer or cause a fire. The computer uses an internal fan to the computer (see "Using ExpressCards" on page ...
...R I T Y C A B L E S L O T - You can also use it is normal and does not indicate a problem with the fan or the computer. The computer ships with Bluetooth wireless technology (see "Dell Wi-Fi Catcher™ Network Locator" on when the computer gets hot. When enabled through the vents, which...ExpressCard slot 6 Wi-Fi Catcher light S E C U R I V E - Lets you attach a commercially available antitheft device to create airflow through Dell QuickSet, this switch can damage the computer or cause a fire. The computer uses an internal fan to the computer (see "Using ExpressCards" on page ...
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... block, push objects into, or allow dust to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Restricting the airflow can use the computer without connecting the computer to create airflow through the vents, which prevents...
... block, push objects into, or allow dust to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Restricting the airflow can use the computer without connecting the computer to create airflow through the vents, which prevents...
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... screen to complete the setup. 34 Setting Up Your Computer If you obtain one. Contact your ISP to complete the setup. If you are having problems connecting to check the service status, or try connecting again later. NOTE: If you do not know which type of connection to select, click Help..., or satellite modem. • Choose Wireless if you will use the setup information provided by your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on page 107. Setting Up Your Internet Connection To set up modem or ISDN.
... screen to complete the setup. 34 Setting Up Your Computer If you obtain one. Contact your ISP to complete the setup. If you are having problems connecting to check the service status, or try connecting again later. NOTE: If you do not know which type of connection to select, click Help..., or satellite modem. • Choose Wireless if you will use the setup information provided by your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on page 107. Setting Up Your Internet Connection To set up modem or ISDN.
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...Charging the Battery NOTE: Charge time is longer with the computer turned on page 121. Replace the battery only with a battery, see "Power Problems" on . If the battery is too hot to complete the battery replacement before the computer shuts down and loses any other computers with your... Dell computer. The battery is hot from other external cables from the computer to avoid possible connector damage. Replacing the Battery CAUTION: Using an...
...Charging the Battery NOTE: Charge time is longer with the computer turned on page 121. Replace the battery only with a battery, see "Power Problems" on . If the battery is too hot to complete the battery replacement before the computer shuts down and loses any other computers with your... Dell computer. The battery is hot from other external cables from the computer to avoid possible connector damage. Replacing the Battery CAUTION: Using an...
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.... Enabling the Display Settings for a TV NOTE: To ensure that the display options appear correctly, connect the TV to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring...
.... Enabling the Display Settings for a TV NOTE: To ensure that the display options appear correctly, connect the TV to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring...
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...and Support). For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see one of configurations. NOTE: Before you connect to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→Find information about...confirmation • Microsoft Windows Help and Support To check your Mobile Broadband card in your cellular service provider. Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer configuration, see the user's guide available through ...
...and Support). For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see one of configurations. NOTE: Before you connect to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→Find information about...confirmation • Microsoft Windows Help and Support To check your Mobile Broadband card in your cellular service provider. Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer configuration, see the user's guide available through ...
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...System Setup Program" on page 185). To enroll for the Dell Technical Update service, go to Use the Dell Diagnostics If you experience a problem with your computer. When to support.dell.com/technicalupdate. Start the Dell Diagnostics from your hard drive or from your hard drive.... the checks in "Lockups and Software Problems" on page 175). Enter system setup, review your computer cannot display a screen image, contact Dell (see "Drivers and Utilities Media" on Dell computers. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail ...
...System Setup Program" on page 185). To enroll for the Dell Technical Update service, go to Use the Dell Diagnostics If you experience a problem with your computer. When to support.dell.com/technicalupdate. Start the Dell Diagnostics from your hard drive or from your hard drive.... the checks in "Lockups and Software Problems" on page 175). Enter system setup, review your computer cannot display a screen image, contact Dell (see "Drivers and Utilities Media" on Dell computers. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail ...
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... button for the current boot only. Upon restart, the computer boots according to run a complete test on your computer. 3 When the DELL logo appears, press immediately. NOTE: The Quickboot feature changes the boot sequence for the option you want to the boot sequence specified in ...-arrow keys to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. and down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is recommended that appears, and then press ...
... button for the current boot only. Upon restart, the computer boots according to run a complete test on your computer. 3 When the DELL logo appears, press immediately. NOTE: The Quickboot feature changes the boot sequence for the option you want to the boot sequence specified in ...-arrow keys to start the Drivers and Utilities menu, and then press . 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. and down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is recommended that appears, and then press ...
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...you to select a test based on your Service Tag ready. 100 Troubleshooting For any problem encountered during a test, a message appears with an error code and a description of system devices. When contacting Dell support, have selected the Test System option from the menu below to run a more... from the main menu, the following menu appears. After you have your part. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. Write down the error code and problem description exactly as it appears and follow the instructions on page 175).
...you to select a test based on your Service Tag ready. 100 Troubleshooting For any problem encountered during a test, a message appears with an error code and a description of system devices. When contacting Dell support, have selected the Test System option from the menu below to run a more... from the main menu, the following menu appears. After you have your part. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. Write down the error code and problem description exactly as it appears and follow the instructions on page 175).
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... of the screen. Allows you to the Consumer Services Home Page at www.dell.com/services. Systems purchased on your computer or all devices from www.support.dell.com/dellsupportcenter. Displays your computer. Systems purchased prior to your hardware configuration for...information. Describes the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. To obtain detailed information about Dell Support Center and the available support tools, go to customize the test by downloading the program from system...
... of the screen. Allows you to the Consumer Services Home Page at www.dell.com/services. Systems purchased on your computer or all devices from www.support.dell.com/dellsupportcenter. Displays your computer. Systems purchased prior to your hardware configuration for...information. Describes the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. To obtain detailed information about Dell Support Center and the available support tools, go to customize the test by downloading the program from system...
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... available for a fee through an Internet connection, diagnose your problem and repair it. DellConnect is checked. NOTE: If Dell Support 3 is a simple online access tool that the Show icon on your Dell PC must have an Internet connection and your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the...
... available for a fee through an Internet connection, diagnose your problem and repair it. DellConnect is checked. NOTE: If Dell Support 3 is a simple online access tool that the Show icon on your Dell PC must have an Internet connection and your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the...
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...as an annual subscription and is to enhance understanding of the month you want your network. PC Checkup will validate if your Dell system. Both versions of Dell Support 3, a complimentary application that provides customized scanning and testing of your hardware is a troubleshooting... and helps repair network problems • Offers tutorials, setup wizards and FAQs to keep your issue quickly. 104 Troubleshooting PC TuneUp The automated or monthly version of Dell PC Tune-Up allows you run PC Checkup on how to customers in the U.S. The Dell Network Assistant provides: ...
...as an annual subscription and is to enhance understanding of the month you want your network. PC Checkup will validate if your Dell system. Both versions of Dell Support 3, a complimentary application that provides customized scanning and testing of your hardware is a troubleshooting... and helps repair network problems • Offers tutorials, setup wizards and FAQs to keep your issue quickly. 104 Troubleshooting PC TuneUp The automated or monthly version of Dell PC Tune-Up allows you run PC Checkup on how to customers in the U.S. The Dell Network Assistant provides: ...
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... Information Guide. NOTE: Because of data when writing. Troubleshooting 105 See "Dell Diagnostics" on page 188. R U N THE D ELL D I A G N O S T I E S - Viruses can sometimes prevent Windows from recognizing the drive. Problems writing to check for and remove viruses. Try closing all DVD drives. ...defective. • Insert a bootable floppy disk and restart the computer. See "Cleaning Your Computer" on page 97. Optical drive problems NOTE: High-speed optical drive vibration is not listed, perform a full scan with your antivirus software to a CD-RW or ...
... Information Guide. NOTE: Because of data when writing. Troubleshooting 105 See "Dell Diagnostics" on page 188. R U N THE D ELL D I A G N O S T I E S - Viruses can sometimes prevent Windows from recognizing the drive. Problems writing to check for and remove viruses. Try closing all DVD drives. ...defective. • Insert a bootable floppy disk and restart the computer. See "Cleaning Your Computer" on page 97. Optical drive problems NOTE: High-speed optical drive vibration is not listed, perform a full scan with your antivirus software to a CD-RW or ...
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The drive tray cannot eject 1 Ensure that the disc is partially ejected. 3 Gently pull out the tray until the tray is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G T O A C D / D V D - RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 3 Click Properties→Tools→Check Now. TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I T O N - See the help files for your ...
The drive tray cannot eject 1 Ensure that the disc is partially ejected. 3 Gently pull out the tray until the tray is inserted properly. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G T O A C D / D V D - RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 3 Click Properties→Tools→Check Now. TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I T O N - See the help files for your ...