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Error Messages 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System...
Error Messages 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System...
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... Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector Memory configurations Memory type two DIMM slots 512 MB (1 DIMM) 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Microsoft® Windows Vista® only) 8 ...GB (2 DIMMS, Windows Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); non-ECC memory only 24 Specifications It does NOT support PC Cards.
... Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector Memory configurations Memory type two DIMM slots 512 MB (1 DIMM) 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Microsoft® Windows Vista® only) 8 ...GB (2 DIMMS, Windows Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); non-ECC memory only 24 Specifications It does NOT support PC Cards.
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... be populated and match in size. Memory (continued) Minimum memory 512 MB (1 DIMM) Maximum memory 8 GB (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be used for system files. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for the Intel Flash Cache...
... be populated and match in size. Memory (continued) Minimum memory 512 MB (1 DIMM) Maximum memory 8 GB (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be used for system files. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for the Intel Flash Cache...
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... Bluetooth® wireless technology WI-MAX Ultra-Wide Band technology Full-Mini-Card Mobile Broadband Mini-Card or GPS-only Mini-Card Video NOTE: Your Dell™ computer has both integrated and discrete video options. Ports and Connectors (continued) USB, eSATA Video three USB 2.0 ports with up to 2 A ...system board, hardware accelerated Data bus integrated video or PCI-E graphics x16 Video controller Intel Extreme (integrated) nVIDIA Quadro NVS 160M (discrete) Video memory up to 256 MB (integrated) 256-MB dedicated (discrete) Video output VGA, DisplayPort 26 Specifications
... Bluetooth® wireless technology WI-MAX Ultra-Wide Band technology Full-Mini-Card Mobile Broadband Mini-Card or GPS-only Mini-Card Video NOTE: Your Dell™ computer has both integrated and discrete video options. Ports and Connectors (continued) USB, eSATA Video three USB 2.0 ports with up to 2 A ...system board, hardware accelerated Data bus integrated video or PCI-E graphics x16 Video controller Intel Extreme (integrated) nVIDIA Quadro NVS 160M (discrete) Video memory up to 256 MB (integrated) 256-MB dedicated (discrete) Video output VGA, DisplayPort 26 Specifications
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... installed. If the power lights are : Power light behavior Indication Off The computer is either turned off or is receiving electrical power, a device such as a memory module or graphics card might be a power problem or an internal device malfunction. Steady blue and the computer is The display is in this section...
... installed. If the power lights are : Power light behavior Indication Off The computer is either turned off or is receiving electrical power, a device such as a memory module or graphics card might be a power problem or an internal device malfunction. Steady blue and the computer is The display is in this section...
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...until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com), and then restart the computer. Beep Codes Your computer might emit a series of beeps during start...-up : 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more memory modules are detected installed, remove the modules, reinstall one module (see your computer beeps during start-up if the monitor cannot...
...until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com), and then restart the computer. Beep Codes Your computer might emit a series of beeps during start...-up : 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more memory modules are detected installed, remove the modules, reinstall one module (see your computer beeps during start-up if the monitor cannot...
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...). The touch pad or external mouse may be faulty. The primary cache internal to the microprocessor has failed. See your Service Manual at support.dell.com for the operating system or the program that you have spelled the command correctly, put spaces in the system setup program. C A C H E D I...short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that was running when the message appeared. battery failure or 2 If ...
...). The touch pad or external mouse may be faulty. The primary cache internal to the microprocessor has failed. See your Service Manual at support.dell.com for the operating system or the program that you have spelled the command correctly, put spaces in the system setup program. C A C H E D I...short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that was running when the message appeared. battery failure or 2 If ...
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... hard drive tests in filenames. Install a hard drive in the bay before it can continue. If the error appears again, contact Dell (see "Dell Diagnostics" on page 65). A memory module may be loose. GENERAL FAILURE - The operating system is full. H A R D - Then, shut down the computer,...42). 36 Troubleshooting The CD drive does not respond to a different disk or use these characters in the Dell Diagnostics (see "Contacting Dell" on page 42). Reinstall the memory modules and, if necessary, replace them . Reinsert the card or try another card. A FILENAME CANNOT ...
... hard drive tests in filenames. Install a hard drive in the bay before it can continue. If the error appears again, contact Dell (see "Dell Diagnostics" on page 65). A memory module may be loose. GENERAL FAILURE - The operating system is full. H A R D - Then, shut down the computer,...42). 36 Troubleshooting The CD drive does not respond to a different disk or use these characters in the Dell Diagnostics (see "Contacting Dell" on page 42). Reinstall the memory modules and, if necessary, replace them . Reinsert the card or try another card. A FILENAME CANNOT ...
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... your Service Manual at support.dell.com), and boot the computer from a CD. If the problem persists, try another drive. If the problem persists, try another drive. The operating system is trying to boot to occur after a memory module is most likely to ... the keyboard or the mouse during the boot routine. For external keyboards, check the cable connection. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). HA R D - D I S K D R I V E R E A D F A I L U R E - For external keyboards, check the cable connection. The hard drive ...
... your Service Manual at support.dell.com), and boot the computer from a CD. If the problem persists, try another drive. If the problem persists, try another drive. The operating system is trying to boot to occur after a memory module is most likely to ... the keyboard or the mouse during the boot routine. For external keyboards, check the cable connection. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). HA R D - D I S K D R I V E R E A D F A I L U R E - For external keyboards, check the cable connection. The hard drive ...
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... 30 seconds, and then restart it. If the error message still appears, see "Dell Diagnostics" on page 42). Reinstall the memory modules and, if necessary, replace them . Reinstall the memory modules and, if necessary, replace them. See your boot device, ensure that the... faulty or improperly seated. K E Y B O A R D S T U C K KEY F A I R E C T - A memory module may be faulty or improperly seated. Run the Stuck Key test in the Dell Diagnostics (see the software documentation. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Try to run the program again...
... 30 seconds, and then restart it. If the error message still appears, see "Dell Diagnostics" on page 42). Reinstall the memory modules and, if necessary, replace them . Reinstall the memory modules and, if necessary, replace them. See your boot device, ensure that the... faulty or improperly seated. K E Y B O A R D S T U C K KEY F A I R E C T - A memory module may be faulty or improperly seated. Run the Stuck Key test in the Dell Diagnostics (see the software documentation. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - Try to run the program again...
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... missing an essential file. Close all windows and open . OPTIONAL R O M B A D CHECKSUM - D L L F I N G S YS T E M N O T F O U N D - OP E R A T I L E W A S N O T F O U N D - Troubleshooting 39 Contact Dell (see "Contacting Dell" on page 65). N O B O O T S E C T O R O N H A R D D R I V E - If the problem persists, contact Dell (see "Contacting Dell" on page 42). NOT ENOUGH MEMORY OR RESOURCES. The operating system may have too many programs open the program that you want to...
... missing an essential file. Close all windows and open . OPTIONAL R O M B A D CHECKSUM - D L L F I N G S YS T E M N O T F O U N D - OP E R A T I L E W A S N O T F O U N D - Troubleshooting 39 Contact Dell (see "Contacting Dell" on page 65). N O B O O T S E C T O R O N H A R D D R I V E - If the problem persists, contact Dell (see "Contacting Dell" on page 42). NOT ENOUGH MEMORY OR RESOURCES. The operating system may have too many programs open the program that you want to...
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... received is running when the message appeared. 40 Troubleshooting TIME- SEEK ERROR - The time or date stored in the Dell Diagnostics (see "Dell Diagnostics" on page 65). The keyboard controller may be malfunctioning, or a memory module may be loose. WA R N I N G : B A T T E R Y I S C R I T I L E D - SHUTDOWN FAILURE - Connect your computer to an electrical outlet to charge the battery...
... received is running when the message appeared. 40 Troubleshooting TIME- SEEK ERROR - The time or date stored in the Dell Diagnostics (see "Dell Diagnostics" on page 65). The keyboard controller may be malfunctioning, or a memory module may be loose. WA R N I N G : B A T T E R Y I S C R I T I L E D - SHUTDOWN FAILURE - Connect your computer to an electrical outlet to charge the battery...
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... or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips ... K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R - Some possible causes of interference are securely connected to the system board connector (see your Service Manual at support.dell.com). The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Ensure that the processor power cable is securely connected to...
... or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips ... K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R - Some possible causes of interference are securely connected to the system board connector (see your Service Manual at support.dell.com). The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Ensure that the processor power cable is securely connected to...
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... software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your Service Manual at support.dell.com). • Ensure that the memory you are following the memory installation guidelines (see your Service Manual at support.dell.com) to see "Dell Diagnostics" on page 42...
... software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your Service Manual at support.dell.com). • Ensure that the memory you are following the memory installation guidelines (see your Service Manual at support.dell.com) to see "Dell Diagnostics" on page 42...
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...connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 O ...operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light ...
...connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 O ...operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light ...
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... System Restore, 54 enabling, 56 T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state...
... System Restore, 54 enabling, 56 T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state...
Service Manual
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...registered trademark of data if instructions are either the entities claiming the marks and names or their products. Dell™ Latitude™ E6500 Service Manual Troubleshooting Before Working on Your Computer Base Assembly Hinge Covers Hard Drive WLAN/WiMax Cards WWAN ...Memory Coin-Cell Battery Optical Drive LED Cover Keyboard Right-Speaker and Fingerprint Reader Cover Palm Rest Assembly Card Cage System Board Assembly I/O Daughter Card Modem Power Module Display Flashing the BIOS Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you purchased a DELL...
...registered trademark of data if instructions are either the entities claiming the marks and names or their products. Dell™ Latitude™ E6500 Service Manual Troubleshooting Before Working on Your Computer Base Assembly Hinge Covers Hard Drive WLAN/WiMax Cards WWAN ...Memory Coin-Cell Battery Optical Drive LED Cover Keyboard Right-Speaker and Fingerprint Reader Cover Palm Rest Assembly Card Cage System Board Assembly I/O Daughter Card Modem Power Module Display Flashing the BIOS Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you purchased a DELL...
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... card with Windows Vista® operating system only. Close the display and turn the computer over. 3. Slide the FCM card at : www.dell.com/regulatory_compliance. You can install FCMs in Before Working on Your Computer. 2. Removing an FCM 1. For additional safety best practices information, see.... NOTE: FCMs are internal memory cards that shipped with your computer. Follow the procedures in either the WWAN or WPAN Mini-Card slot. Back to a 45-degree angle. 6. The card pops up to Contents Page Flash Cache Modules Dell™ Latitude™ E6500 Service Manual Removing an FCM...
... card with Windows Vista® operating system only. Close the display and turn the computer over. 3. Slide the FCM card at : www.dell.com/regulatory_compliance. You can install FCMs in Before Working on Your Computer. 2. Removing an FCM 1. For additional safety best practices information, see.... NOTE: FCMs are internal memory cards that shipped with your computer. Follow the procedures in either the WWAN or WPAN Mini-Card slot. Back to a 45-degree angle. 6. The card pops up to Contents Page Flash Cache Modules Dell™ Latitude™ E6500 Service Manual Removing an FCM...
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... contain an additional module for improved system memory performance. NOTE: Memory modules purchased from Dell. The DIMM B socket may not be removed first. 1. If possible, do not use tools to spread the memory-module retaining clips. 1. Back to Contents Page Memory Dell™ Latitude™ E6500 Service Manual Removing a Memory Module Replacing a Memory Module Operation of the Computer Before working...
... contain an additional module for improved system memory performance. NOTE: Memory modules purchased from Dell. The DIMM B socket may not be removed first. 1. If possible, do not use tools to spread the memory-module retaining clips. 1. Back to Contents Page Memory Dell™ Latitude™ E6500 Service Manual Removing a Memory Module Replacing a Memory Module Operation of the Computer Before working...
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...key in the socket connector. 3. Place the module into anti-static packaging. 2. Place the module into anti-static packaging such as an anti- Remove the memory module from its anti-static packaging and, grasping the module at the side edges and pull it straight away from the side edges of the... memory module and lift the free edge of the memory module down until it is not installed properly, the retaining clips will not hold the module securely and the computer ...
...key in the socket connector. 3. Place the module into anti-static packaging. 2. Place the module into anti-static packaging such as an anti- Remove the memory module from its anti-static packaging and, grasping the module at the side edges and pull it straight away from the side edges of the... memory module and lift the free edge of the memory module down until it is not installed properly, the retaining clips will not hold the module securely and the computer ...